299,155 members
182,868 posts
  • New
    Contributor - Level 1

    hello guys, can anyone give me the phone number for tc electronics Support department please? Thanks.

    0 58
    • mikehende
      KyleJohnson Hello Mike, Kyle here with Music Tribe. For technical support/service please click on the Support link at the top of the page and then submit a Support ticket so that we can assist you. There is not a phone number for support.
      • April 12, 2021
      • Support phone number for tc electronics?
        mikehende Oh I see, thanks.
        • 1
        • ·
        • April 12, 2021
  • New
    Newcomer - Level 1

    I’m trying to reach tech support for tc electronic and was directed here. Basically tone print doesn’t work except once in a while. As far as I can tell I’m doing everything correctly. Phone speaker is on, tone print setting switch is selected etc. but it just doesn’t work. Very frustrated. Any ideas? Thanks Mark

    0 44
    • Marksross77
      PedroRodrigues Hi Marksross77, thank you for your post. In this case I would first suggest performing a firmware update on your unit.
      To update firmware:

      -connect Hg pedal to computer via USB
      - hold down the footswitch and insert the power connector
      - release footswitch (pedal LED will turn green to indicate boot mode and your pedal is now ready to receive the update)
      - Start the updater and select your HG pedal in the drop-down menu
      - Click on "update"

      To access the firmware please see the links below:

      Hyper Gravity PC installer R706

      Hyper Gravity Mac installer R706

      To use TonePrint-based compressor configurations, set the Compression type selector to
      “TonePrint” To Transfer the Toneprint to your Pedal

      Launch the TonePrint app on your smartphone.
      Find the TonePrint you want to use. You can browse TonePrints by Artist or Product (i.e., pedal type). You will also find Featured TonePrints.
      Plug your guitar or bass into your TonePrint pedal.
      Turn your TonePrint pedal on.
      Turn up the volume on your instrument and set the pickup selector to one pickup.
      Hold the speaker of your smartphone next to the chosen pickup and touch “Beam to pedal
      • Jan 18
  • New
    Newcomer - Level 1


    I own a pair of KT-2As (and 76-KTs) and wanted to ask two questions.


    1) Upon using stereo link and calibrating the two units with a 1khz test tone, using the Stereo Link trimmer at the back to get the same amount of gain reduction, I get different amounts of gain reduction between the two units when I move the Peak Reduction. The test tone is a mono signal sent to two outputs of my soundcard. No faders hhave been touched in my soundcard's mixer, the stereo output pair I am using on my soundcard, shows the same signal between the two outputs I am using for Left and Right that are the inputs to the KT-2As.

    So I am using them unlinked which is fine, but the bottom unit in the photo, needs to have the Peak Reduction pot much more CW than then top unit to show the same amount of gain reduction. How do I go about calibrating the unit so that it behaves like the top one?


    2) My units are running hot. I can put my hand on them, but they are very hot.


    Do other KT-2A owners experience these two behaviiours I am?



    0 39
  • New
    Newcomer - Level 1

    How can i get further from trying to connect to Pay Pal?? Is it TC problem or what?

    1 31
    • MilanRadjen
      ChrisEdwards1 Hi MilanRadjen, Is it possible to expand further on the issue you have encountered as it is currently not fully clear? If you can provide any screenshots that may be of great help.
      • November 26, 2021
    • MilanRadjen
      PedroRodrigues Hi MilanRadjen, please check you case as I have replied to your assistance request as well as on your original post above. Thank you
      • November 28, 2021
  • New
    Newcomer - Level 1

    Hi there, I'm looking to add transformers to my behringer compressor. Does anyone know where I could get the behringer OT 1 transformers from, or equivalent?

    0 27
    • SimonSimon
      Nigel67 Hi SimonSimon. I am sorry, but I am not familiar with this transformer, however you could try contacting our spares team and they may be able to help you further. If you could give them some more information on the transformer so that they are able to identify it. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Spare Parts tab and submit a ticket. Many thanks
      • Mar 27
  • New
    Newcomer - Level 1


    Reading the product manual for the KT-2A leveling amplifier, found this written:

    "The controls on the 2A-KT consist of a Pre-Emphasis trimmer which adjusts the compressor / sidechain interaction. When set fully clockwise, the sidechain responds to the full frequency bandwidth of the incoming audio. As the trimmer is turned counterclockwise, the compressor responds less to the signal's high frequency transients."

    Shoudnt be the opposite for counterclockwise rotation? Meaning the compressor reacts more to high frequency acting like sort of a de-esser?

    Why to react more on the lows and ignore highs?

    I ask this because this is the functionality I know the older LA2A units have...

    Many thanks for reply and clarification.


    0 19
  • New
    Newcomer - Level 1

    When will these be available again? I've been waiting over a year with Sweetwater it's backordered



    0 14
  • New
    Newcomer - Level 1

    I try to customize the toneprint templates for the hypergravity mini.

    I cannot find any up to date documentation of the editor for iPad.

    I also would like to read detailed information about all the compressor parameters and how they interact with each other. I also cannot find documentation about this.

    Without proper documentation it is a trial-and-error struggle to tweak the templates.

    Can someone provide proper up to date documentation?



    0 12
  • New
    Newcomer - Level 1

    Hi there, desperately trying to find someone in Germany who can or/and is willing to deliver the rotary/push-Enter- Button on the right of the unit. I probably have to replace the whole switch/rotary knob. 
    thx so far

    0 12
  • New
    Newcomer - Level 1

    Is there any news regarding a factory dispatch date on new production Klark Teknik 2A-KT units?

    Some stores have been taking pre-orders for six months and more, others have stopped listing them altogether and we've seen two pre-order price rises on the non-existent stock in Australia during the last few months.

    Stores all seem to have different information, so there is no reliable information locally here.

    I'm well aware of the supply chain issues and production delays, I'm just asking specifically if there is any schedule of shipping for these particular units.

    It's not helpful to have no information at all. Even knowing if they are coming at all this year would be useful.

    Thank you

    0 12
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