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  • clayewi
    Newcomer - Level 1
    2020-09-17
    Voicelive Play - Phantom Power | Delays / Reverbs

    Does the Voicelive Play provide phantom power? My mic does not work with it and it appears to be the phantom power issue. Phantom power is not mentioned in the manual anywhere.

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    • clayewi
      JasonB81 Hello Clay -Within the settings of the device there is a setting to select your mic type - you will want to select the CONDENSER MIC option which will supply the phantom power needed to power the mic. You will need to hold down the setup button and scroll to the mic settings. Hope this gets you on the right track. Thank you.
      • September 17, 2020
  • Nyfolk
    Newcomer - Level 1
    2020-06-23
    M5000 Serial Information Mismatch | Delays / Reverbs
    I have purchased another used M5000. When the unit is turned on, there is a message of "Serial Information Mismatch". I have tried to make contact at TC or Music Tribe to no avail. I would really hate to see this unit wind up as a door stop. Can someone direct me to someone who can get me a repair code? Thnak you!
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    • Nyfolk
      RexBeckett I suggest that you open a Care ticket. At the top of this page, click Support -> Care -> Create a Care Ticket and select Type: Technical Support. Make sure that you enter all required (*) data before clicking Submit.
      • June 23, 2020
      • M5000 Serial Information Mismatch
        Nyfolk Good morning Rex, I have tried to do this already. The drop down menu does not include the M5000. Thank you!
        • June 23, 2020
      • M5000 Serial Information Mismatch
        Nyfolk I have followed the path to creating a care ticket. When I arrive at the request for model name, the M5000 is not listed. I do realize that this is a legacy product. Is there an email or phone number that I could reach out to discuss the issue and get resolution? I have had this issue many years ago and TC resolved this easily with a repair code. Thank you!
        • June 23, 2020
      • M5000 Serial Information Mismatch
        RexBeckett The usual solution for this is to use the model number of a similar product. Explain the reason in the problem description.

        The Care ticket is currently the only way to request technical support. Once the ticket is open, you should get a response by email. Keep watch on your email spam/junk folder.
        • June 23, 2020
    • Nyfolk
      Nigel67 Hi Nyfolk, if M5000 doesn't appear in the Product drop down, I would suggest choosing another TC Electronic product in the same category or as close as you can, and then put M5000 Help required in the Description and also Subject. If you want to reply on here with the case number, then I can pick up the case in the morning and assign it to the relevant person. Many thanks
      • June 23, 2020
      • M5000 Serial Information Mismatch
        Nyfolk Nigel, I have created a care ticket. The number is CAS-114126-V5B7Y8. Thank you!
        • June 23, 2020
      • M5000 Serial Information Mismatch
        Nigel67 I have your ticket and will pass it on to someone who can help.
        • June 24, 2020
      • M5000 Serial Information Mismatch
        slaterweezer Hi Nigel, I have the same issue today! If there is anyway at all you can help I would most appreciate it! My case number is: CAS-118452-P7M5G1
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        • July 8, 2020
      • M5000 Serial Information Mismatch
        Nigel67 Hi slaterweezer, I have picked up your case. I think it is the same issue as Nyfolk which means having to change the internal battery. I will confirm this with a colleague in the morning and e-mail you back.
        • July 8, 2020
    • Nyfolk
      tomex Hi Nigel, I have the same Issue with my M5000. Changed the Battery. Still get the "Serial Information Mismatch". I guess this is a very common problem once you loose the backup battery. For this "vintage" equipment, it would be great to have a general solution published :-)
      • December 28, 2021
  • marvin54321
    Newcomer - Level 1
    2020-10-01
    Flashback 2 Delay - External expression pedal support | Delays / Reverbs

    Hi,

    is it possible to connect an external expression pedal to the "TC Electronic Flashback 2 Delay" and control the delay speed ?

    I use a tap tempo pedal in the "Stereo IN" jack, but an expression pedal connected with a TRS cable does not work. 

    Thanks

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    • marvin54321
      WilliamR Hello Marvin, The Flashback 2 does not support an expression pedal. All expression functions are controlled in the mash button. The flashback 2X4 does support external expression pedals.
      • October 1, 2020
  • janmarchal
    Newcomer - Level 1
    2020-10-03
    Blinking led when Mash enabled on Flashback 2 delay | Delays / Reverbs

    I love the Flashback 2 delay, I bought it when it was updated with tap tempo. I also found the blinking led very useful, to always know in what tempo the pedal is. After a few months, I now want to experiment with the Mash and bought an external tap tempo. But when I enable the Mash, the led stops blinking! Why? TC, can you please do an update to have the blinking led in combination with Mash? That would be amazing. 

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    • janmarchal
      PedroRodrigues Hi Jan Marchal Before anything I would suggest to update your pedal to FW version 1.2 (build 1222) this adds on your Flashback 2 a new optional tap tempo mode that retains true stereo operation and doesn’t need an external Tap tempo switch.
      Please follow the link below to access all the resources for this operation https://www.tcelectronic.com/tcelectronic/product?modelCode=P0CKR
      • October 5, 2020
    • janmarchal
      janmarchal Dear Pedro, thanks for your quick reply! Yes, i updated the firmware and i loved the internal tap tempo option and also the blinking led that shows the tempo. But now i want to use Mash (by adding an external tap tempo, i don’t use the stereo), but when I enable Mash the led stops blinking. Do you know if it’s possible to use Mash while having the blinking led? It would be great if the blinking led was an option that user can put on or off, not depending on using Mash. I hope this makes sense ;)
      • October 5, 2020
  • New
    davenov41
    Newcomer - Level 1
    2020-12-21
    TC Flashback II- only hearing delay, no dry? | Delays / Reverbs

    Help! I've owned the TC Flashback II for a few months now and am loving it. Earlier this year I updated the firmware to use the tap tempo function and that was working fine. I came back to my pedal after a month off or so, and now for some reason, when engaged, I can only hear the delay output, and not the attack of the note itself. What I've done so far to troubleshoot: 

     

    - Pulled the pedal off the pedal board and isolated it as the only pedal in the signal chain between the guitar and the amp

    - Tried multiple different amps

    - Tried multiple different guitars

    - Verified that input is going into the pedal through MONO and exiting through MONO

    - Verified that true bypass and kill/dry dipswitches are set correctly (set to true bypass and off respectively, both oriented left)

    What are suggestions for next steps? Thank you!

    Dave

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    • davenov41
      NicJonesMT Hi Dave.
      I'm Nic from the UK tech support team.
      Just to let you know I have picked up your Tech Support ticket and will be contacting you shortly.
      • December 23, 2020
      • TC Flashback II- only hearing delay, no dry?
        davenov41 Hi Nic- thanks so much for your reply. I received your email regarding my support ticket... I wasn't able to find a way to reply to the ticket from within the care portal, so I simply replied to the email. Please let me know if there's a better way to contact you! Thanks again for your help. Dave
        • December 23, 2020
    • davenov41
      TC-Mike Please check that the Kill dry switch is not set to "ON" . the dip switches can be reached by removing the back cover and more info on the positions /settings can be found in the manual. the second dip switch switches between "true-and buffered bypass" -Buffered bypass will retain the Delay repeats when pedal is bypassed
      • January 4, 2021
  • New
    Bassman316
    Newcomer - Level 1
    2021-04-28
    Alter ego | Delays / Reverbs

    Downloaded the TonePrint app and Alter ego x4 is not there. Why? Can anyone help please?

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    • Bassman316
      WilliamR Hello, William with musictribe here. This is perfectly normal. The Alter Ego V2 works with the TonePrint editor and the TonePrint application on your smartphone. However, since it does not have its own TonePrints, you cannot see the Alter Ego V2 in the TonePrint editor or the TonePrint app. The Alter Ego V2 can be loaded with all Flashback X4 TonePrints. Like all of our delay pedal variants, the Alter Ego V2 is a Flashback, an Alter Ego, a Flashback X4, or an Alter Ego X4 pedal with a different silk print. Therefore, you will only see Flashback TonePrints in the TonePrint editor library or the product list on the TonePrint app. Rest assured, your Alter Ego V2 is compatible with all of these Flashback TonePrints.
      • April 28, 2021
  • New
    guidozu
    Newcomer - Level 1
    2021-04-12
    Toneprint for triple delay | Delays / Reverbs

    I can't seem to be able to upload toneprints to my TC electronic triple delay pedal.

    Is there a way to upload a different toneprint for every engine in every TP slot?

    For Ex.

    TP SLOT 1: Engine 1= Reverse, Engine 2= Ping Pong, Engine 3= Slapback

    and so on for the 4 slots?

    Also, The Toneprint Editor for Triple Delay doesn't have Delay Subtypes like for tha FLashback x 4... so it's not possible to create your own Tonetprints with the desired delay. Is it just my pedal or is everyone having  the same issue?

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    • guidozu
      PedroRodrigues Hi guidozu please consider that to transfer a TONEPRINT to your pedals you must perform the following steps:
      Launch the TonePrint app on your smartphone.
      Find the TonePrint you want to use. You can browse TonePrints by Artist or Product (i.e., pedal type). You will also find Featured TonePrints.
      Plug your guitar or bass into your TonePrint pedal.
      Turn your TonePrint pedal on.
      Turn up the volume on your instrument and set the pickup selector to one pickup.
      Hold the speaker of your smartphone next to the chosen pickup and touch “Beam to pedal

      Please use the Delay selector switch to select one of the three Delay Engines.
      When you have selected a Delay Engine, you can use the controls to configure this Delay Engine:
      ► Delay type selector
      ► TIME knob
      ► REPEATS knob
      ► MIX knob
      ► SUBDIV knob
      Use the Serial/Parallel switch to choose the signal path for the three Delay Engines.
      Serial setting (top) The input signal is fed into Delay Engine 1.
      The signal from Delay Engine 1 is fed into Delay Engine 2.
      The signal from Delay Engine 2 is fed into Delay Engine 3.
      The signal from Delay Engine 3 is sent to the outputs.
      When you have changed the settings for one of the three Delay Engines, you may want to store your settings as a preset.
      You can store the settings for each Delay Engine individually using its footswitch.
      To store the setting for a Delay Engine (1, 2 or 3), press and hold its footswitch for circa two seconds.
      The footswitch LED will blink green to confirm that the preset has been stored. Storing will mute the delay output for about one second.
      Parallel setting (bottom) The input signal is fed to the inputs of the three Delay Engines. The signals from the outputs of the three Delay Engines is mixed and sent to the outputs.
      Please note that changing the routing of the three Delay Engines can lead to dramatic results.
      This is especially true if you are using unusual Mix knob settings.
      A preset includes all settings of the delay module, including the currently used TonePrint, if the Delay type selector is set to one of the four TonePrint slots.
      If you have attached an external expression pedal, the parameters assigned to this expression pedal are stored as part of the preset as well.
      The slots “1”, “2”, “3” and “4” of the Delay Type Selector are “placeholders” for TonePrints.
      You can load one TonePrint into each of these slots, giving you access to four additional TonePrints.
      When you choose a delay type, the chosen delay type will “pick up” the current positions of the delay control knobs such as Delay Time.
      • April 14, 2021
    • guidozu
      guidozu

      Well, it's not happening. I manage to beam the toneprint (or at least the right light blinks) but no way to edit the TP itself... I have also tried the desktop version, but still nothing happens...

      • April 15, 2021
  • New
    Tomtuma
    Newcomer - Level 1
    2021-09-01
    flashback 2 | Delays / Reverbs

    I recently bought a used flashback 2 and I found that when turning delay time up past 12 o oclock there is no initial dry signal . so i hit  anote and dont hear anything until the delay kicks in . I see there are a couple switches inside the box for bypass/dry kill but nothing changes in regards to this when I switch them . One of them will cut the signal if the pedal is off and switch it back and it works fine . but the kill dry thing seems to not be working . I updated the pedal and dont know what eles to do .

    any helpappreciated

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    • Tomtuma
      Dale_M Hi there it would be best to send us a Technical ticket to assist you via our Support tab above.
      • September 2, 2021
    • Tomtuma
      PedroRodrigues Hi Tomtuma, please take in to account that with second hand units the conditions are always a misery, nevertheless I would advise your to perform a firmware update on your unit,the resources for this process and the guidance on how to use the deep-switches on your unit will be present on the link below: https://wsi.li/dl/BXGkrHMbMStmFw79C/ Thank you
      • September 2, 2021
  • Wreford
    Newcomer - Level 1
    2020-09-22
    TC electronics hall of fame 2 reverb | Delays / Reverbs

    I am not if this the correct area for this discussion but I have recently bought the TC electronics hall of fame 2 reverb pedal but there is no sound coming through at all. I was using a modular synth with sound out put through the pedal. The pedal peers on,  The red light comes on, the mash light comes on but no sound coming through. I have used other pedals the same way and these have worked fine. Is something I am missing with this particular pedal?

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    • Wreford
      JasonB81 Hello John - If you have tried your other pedals with this same configuration and they work but your HOF2 does not - can you please click the support button above and create a support ticket? Someone from support will be able to follow up with you on the issue. Thank you for contacting us.
      • September 22, 2020
    • Wreford
      TC-Mike HI John, in general you need to attenuate your signal when going from your modular outputs to guitar pedals that is made to be operated at instrument level. the voltage of the audio signal that a modular synth outputs can be up to 10 times of line level (1vline level vs 10v modular) and pedals are just not able to handle this. When passing through filters and other modules the voltage lowers of course, but for trouble free operation and flexible integration of guitar pedals into your modular rig, you are well advised toconsider a module that handles level conversion for you (like an insert loop/amplifier moduler for guitar pedals) i can recommend the industrial electronics "black locust" module for flexibility as it has FX send /returns + dry/wet mix like on a mixer and supports 4 pedals. :-)
      https://www.thomann.de/gb/industrial_music_electronics_black_locust.htm
      There are also more cost effective solutions available from other manufacturers.
      • September 30, 2020
  • New
    dharding123
    Newcomer - Level 1
    2020-11-10
    Flashback Tone Print Problems | Delays / Reverbs

    Hi.  Have been trying to upload a tone print from TC Electronics to their Flashback Delay pedal but is not working.  I have tried their beaming technology to the pickup of the guitar while plugged in, and on, but no dice.  Any suggestions?

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    • dharding123
      WilliamR Hello David, Be sure you are plugged directly into your pedal, if you have any other pedals in between your guitar and your flashback it will interfere with the beaming process. Also, be sure you are using a magnetic pickup and not a piezo pickup.
      • November 10, 2020
    • dharding123
      dharding123 Hi William, thanks for the response. Yes, I have done all that and still not getting the green blinky blinky. Do you know if there is a way to contact TC Electronics directly? Haven't been able to find that either. Thanks again William.
      • November 10, 2020
    • dharding123
      WilliamR Hello David, are using active pickups by any chance? The preamp in active pickups can introduce a slight bit of distortion to the beamed signal, which can cause the beaming process to fail. The way to get around this is by turning the Tone knob on the guitar all the way down (so that the treble is completely rolled off).
      • November 11, 2020
    • dharding123
      ChrysBocast I have been having the same issue with my FB1 Delay. Have done everything mentioned above. The pedal is not recognized when I connect it directly to my computer, so I cannot "Save to Pedal". I have an FB2 that does not have these issues. I think a firmware update with a couple of bonus new features might be a nice gesture to all the FB1 owners. FB2 came out 6 months after I bought the FB1, and my, was my face red! Had to get it anyway for the live mash trix...
      • June 28, 2021
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