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126,579 posts
  • rif212
    Newcomer - Level 1
    2020-09-22

    Hi all,

    i recently got in touch with Apple about connecting the Crave to my Mac mini.

    The synth tool would not detect the device when connected no matter what I did. I changed all leads & unplugged all my usb devices. I tried an earlier version of synthtool but it still would not detect.

    I thought I would try it on my MacBook Pro, & it worked without any problems.

    My main studio is run from the Mac mini & I'm not going back to work on music through the MacBook pro, as that would be downgrading & a waste of finance after upgrading.

    After 10 minutes of my call to Apple, they suggested upgrading my O.S. to the latest. To which I cannot do because my access Virus synth hasn't got the support needed to run the software. This was an exspensive keyboard & to loose it in Logic Pro would be a nightmare.

    Please can anyone help?

    Let me know if anyone has this running on a Mac mini please?

    Many Thanks,

    Rob.

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  • sam08
    Newcomer - Level 1
    2020-07-06
    Hello, I've spent the morning trying to submit a support ticket, but despite filling all the fields up (I also tried uploading attachments, to no avail) I keep getting a "please fill the required field" error. It obviously doesn't specify which one... Could anyone help? Thanks.
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    0 96
    • sam08
      RexBeckett Care ticket submission errors can be caused by missing or invalid data in your Community profile. In particular, it has been found that the Title field (Mr, Ms, etc) needs to be filled-in - even though it is not marked as required.
      • July 6, 2020
      • Unable to file support tickets
        sam08 I have tried updating my community profile but I still get the same error. The "Title" field is greyed out in the form and I cannot modify it (it says "Mr." at the moment). Everything else is filled in, including the middle name which I don't actually have...
        I have tried filing it from at least two different browers.
        • July 6, 2020
      • Unable to file support tickets
        RexBeckett We don't have PMs on this forum yet so it isn't very easy to contact the best people to solve this problem. I suggest that you take screenshots of the Care form before clicking the Submit button and email them to [email protected]
        • July 6, 2020
      • Unable to file support tickets
        sam08 Will do, thanks for your reply.
        • July 6, 2020
    • sam08
      AlexLane Hi Sam, Just heard back from the web team on this. A fix is being worked on right now, in the meantime please post your question in the forum and I'll make sure you get an answer from one of the support team :)
      • July 8, 2020
  • knaepp
    Newcomer - Level 1
    2020-09-16

    To whom it may concern,

    sorry for the crossposting. I believe that my first posting has not been recognized. Hopefully this is a better place to post this question.

    we use a special configuration on our X32 (actual firmware installed) connected to two stageboxes (DL16, actual firmware installed). We use up to four scenes to precontrol our mixer. We store special settings as snippets (eg. using a delay for the leadvocal only in a special part of a song).

    We combine scenes and snippets as cues for gigs and use the cues to export cues, scenes and snippets together assigning a releasenumber to test different settings.

    Each time when we export the cues we get one shw-file for the cue, five .scn files for the scenes and as many .snp files for the snippets as we created snippets. Works like expect. But each time we will import the complete cue into X/M32 edit software only N-1 snippets will be imported to the software. For example if we have twelve snippet files in our environment only 11 will be imported. Each time the last on will be missed out.

    I tested this behaviour using the actual Linux 64 bit Version, the Version for macOs and for Windows. All show the same behaviour: the last snippet will not be loaded.

    Is there is any development on X/M32 edit software? Is there a chance to get this fixed? I just worked arround this issue by adding one additional snippet to the end of the list which is not needed. But this is not a real solution for me (if I once forget to implement the last snippet I have to reimport this missing snippet).


    Best regards and thanks in advance


    Matthias

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    0 94
    • knaepp
      john0121 Hi Knaepp, I responded to your first post too. I'll report this to the dev team to see if it can be replicated and resolved.
      • September 16, 2020
    • knaepp
      knaepp Hi John, thank you for your response, I missunderstood your hint in the other posting. I thought it was directed to an other user asking a question in reply of mine. So please keep me informed about this issue. If you need any information or have additional questions, do not hesitate to ask.
      • September 16, 2020
    • knaepp
      DaveMorrison Which firmware version are you using? This reminds me of a bug that was in 4.0 or 4.0.1 (I can't remember which)
      • September 16, 2020
    • knaepp
      knaepp We use the current firmware (which is 4.02). But this issue happens in offline mode/editing as well. Because of this I think this is a software issue in X32 edit and M32 edit. I have not checked whether this problem occurs on the console as well. I will check tonight during our rehearsal...
      • September 16, 2020
    • knaepp
      Paul_Vannatto Hi Mattias, the snippet index bug has already been fixed and will be correct in the next X32-Edit and M32-Edit release (coming soon).
      • September 16, 2020
  • lpagross
    Newcomer - Level 1
    2020-08-17

    When I want to pan in IEMs fed by mix buses the same as the main LR bus I choose LR PAN on each bus that I want this for on the sends tab, is that correct? Also, what does the power button do to the left of that, why would I want it?

    0 94
    • lpagross
      RexBeckett That is correct. The pan controls on a channel's Sends tab set how the channel is sent to a linked pair of Mixbuses. The button with the power symbol is an enable (opposite of mute) for that channel send. It can be useful to temporarily mute a channel send to a monitor bus without disturbing the send fader setting.
      • August 17, 2020
      • Panning buses
        lpagross That's great, thanks. Why does the main overview show bus sends 3-10 panned in the centre while the channel view & the sends view show the vocal panned +50, to the right? Is it just a problem with the overview showing everything or am I missing something?
        • August 17, 2020
      • Panning buses
        RexBeckett On my copy of X32 Edit V4.1, the pan setting for channel sends to stereo buses shows the same value on Mixer, Channel and Sends tabs. I don't know why yours would behave differently.
        • August 17, 2020
      • Panning buses
        lpagross I think I've found the answer (for me). When I choose LR PAN on the Sends tab the Channel tab shows the buses panned as they are in the LR panning of the channel. However, the Mixer tab still shows the panning that I've set up, but it doesn't affect what I hear. If I go back to the Sends tab and deselect LR PAN then the panning jumps to the setting in the Mixer tab. It may be a fault in the software (X-Edit 4.0.3 Mac OS X).
        • August 18, 2020
      • Panning buses
        lpagross It's been resolved in X32-Edit 4.1 :-)
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        • ·
        • August 18, 2020
      • Panning buses
        RexBeckett The LR Pan button, when on, copies the channel to bus panning from the channel to Main LR setting. On X32 Edit V4.1 (Windows) this is reflected correctly on all the tabs. It could be a bug in the macOS version.

        Edit: I see you found the cause of the problem. Thanks for the update.
        • 1
        • ·
        • August 18, 2020
  • New
    Seveneke
    Newcomer - Level 1
    2021-05-24

    Hi,

    I have 2 TD-3's & one Crave and I like to use the Synthtribe sequencer a lot to create or back-up my sequences.
    This works great for the TD-3.
    Edit a sequence, press "store" and the pattern will instantly refresh while it's playing.
    - With the Crave I have to switch to another pattern on back to have it refresh (not a big deal.-).

    Also, for the TD-3 you can create a dump file. Containing all the sequences stored on your machine which is great as back-up and it can be imported later on or on another TD-3 should you wish to.
    - This option is not available for the Crave.

    One final question in general about the sequencer: why is it not possible to resize it? I saw different Youtubers complaining about that & I find it pretty annoying too.

    Could this be implemented as well in a future update?
    Thank you for your response.
    Have a nice day :-)

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    0 86
    • Seveneke
      NicJonesMT Hi Seveneke.
      If possible could you please click Support at the top of the page and submit a technical support ticket about this. We can then try and get this sorted.
      • May 24
    • Seveneke
      Seveneke

      Hi NicJonesMT,
      Thank you for your suggestion.
      Ticket created!

      Have a nice day!

      • May 24
    • Seveneke
      Seveneke Well, I thought I'd have a look, and the ticket has been set to "solved".
      No email or whatsoever... what a bummer!
      • Jun 9
  • New
    Kuli
    Newcomer - Level 1
    2020-12-06

    When trying to connect my X air 18 mixer with Ableton live trial the

    preferences show the results below.

    I repeatedly downloaded the usb-driver from Behringer´s download page

    but it has failed to work so far.

    Ì am far from being an experienced engineer , so who can help me with

    amateur friendly advice?

    Thank you and stay healthy

    Kuli

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    0 85
  • New
    AndrewOne
    Newcomer - Level 2
    2020-11-16

    Hi, I am not able to connect X32-Mix with my X32 (being on firmware 4.x).

    So, is there a chance that there will be an app update coming or to get the current app connect with current firmware?

    COuld anyone help?

    0 83
    • AndrewOne
      RexBeckett Hi Andreas, X32-Mix does need an update to support new features in console firmware V4.xx. Perhaps one of the Tribers can give you some indication of when this might happen.

      Meanwhile, you could try Mixing Station. This is now available for iOS as well as Android and supports V4.xx firmware.
      • November 16, 2020
      • X32-Mix on firmware 4.x
        AndrewOne Hi Rex, thx for the tip. It works!!!
        • November 18, 2020
    • AndrewOne
      DavidKnighton Hello Andreas Stendera,
      After updating to version 4, you'll need to go in and check your Network settings, as they will default to a factory setting. Double check that this isn't the issue you're encountering.
      • November 17, 2020
      • X32-Mix on firmware 4.x
        AndrewOne Hi David, it checked network settings on X32 & ipad. All same newtork envrionment .20 and .22 .
        • November 18, 2020
  • New
    psycotic
    Newcomer - Level 1
    2021-03-15

    Hi,

     

    Just installed the new version of VSS3 Native 2.0.0 - 3240.

    When recalling a Pro-Tools preset created with the previous version of VSS3 Native (1.2.0) Pro-Tools crashes.

     

    macOS 10.14.6

    Pro-Tools Ultimate 2020.12.0

    VSS3 Native 2.0.0-3240

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    0 82
    • psycotic
      KyleJohnson Hello, Kyle here with Music Tribe. Thank you for reporting this, I will pass it along to the software team. If you could, please submit a Technical support ticket through the Support link at the top of the page.
      • Mar 15
    • psycotic
      KyleJohnson One question to follow up, are you presets saved using the Pro Tools preset saving, or the built in preset function in the plugin?
      • Mar 15
    • psycotic
      ThorstenKohlhag I have the same problem in Logic x to recall a logic preset of the old version
      • Mar 16
      • VSS3 Native Version 2.0.0 - 3240 crashes Pro-Tools Ultimate 2020.12.0 when recalling Pro-Tools preset created with previous VSS3 Native version 1.2.0
        KyleJohnson Thank you, can you please also submit a case? Click on Support and then Technical Support.
        • Mar 16
    • psycotic
      KyleJohnson In general we recommend to use the Preset save/recall function built into the app to avoid any issues.
      • Mar 16
  • lpagross
    Newcomer - Level 1
    2020-08-31

    Has anyone found a way to insert more than one effect on the Main LR bus in X32 Edit? For example I'd like to place a graphic EQ, followed by an exciter, but I can't figure out how to route the outputs of the graphic to the inputs of the exciter, or am I thinking about this wrong?

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    0 82
    • lpagross
      RexBeckett You cannot insert two FX into one bus. What you can do it to send (post fader) the LR bus to a linked pair of Matrix buses and insert one FX into Main LR and the other into the Matrix buses. Then set the output routing to use the Matrix bus pair instead of Main LR.
      • August 31, 2020
      • 2 + insert effects on Main LR bus
        lpagross That's clever, but how do I route the LR bus? At the moment I've got the LR bus coming out of Matrix 7&8 of an X32 Rack, does this mean routing the LR bus to Matrix Sends 1-6 & losing matrix outs 7&8? That would be painful as I'm using the Aux outs & 6 of the Matrix outs to send to 6 stereo headphones.
        • August 31, 2020
      • 2 + insert effects on Main LR bus
        RexBeckett I think you may be confusing Matrix buses with routing matrices. You can setup a send to the six Matrix buses on the Main LR Sends tab - as shown below. Then you can select the Matrix pair for outputs 7 & 8 on Routing -> Out 1-16 - as below.

        Matrix buses are fed from Mixbuses or the Main LR/C buses (not channels) and allow for additional processing. They are useful for inserting crossover filters for sub/top speakers, for feeding additional speakers with different EQ/delays or other special processing. Matrix buses have the same dynamics, EQ and insert capabilities as Mixbuses but can only be sent to outputs.
        • 1
        • ·
        • August 31, 2020
      • 2 + insert effects on Main LR bus
        lpagross That's great, yes that's exactly what I was doing, I think the problem may have been exacerbated because they are called the same thing. That's perfect thanks.
        • September 2, 2020
  • CattailMark
    Newcomer - Level 1
    2020-06-22
    I purchased a used Deepmind 12. I have tried to download firmware and windows app. All I get is 404 error. Any help would be appreciated.
    0 81
    • CattailMark
      dbamuses I am also here for this reason. Firmware and Mac OS X app don't even get listed for Deepmind 12 - and for the 12D they are 404 using https://www.behringer.com/downloads.html to get to:


      https://mediadl.musictribe.com/download/software/behringer/deepmind/DeepMindAppMacOS.app.zip
      https://mediadl.musictribe.com/download/software/behringer/deepmind/DeepMind-Firmware-v.1.1.2.zip
      • June 22, 2020
    • CattailMark
      AlexLane Reported to the web team and asked for them to send a local backup if they have it. Will send over or update on website fix ASAP for you. My apologies for the inconvenience!
      • June 22, 2020
    • CattailMark
      AlexLane Hi guys, this should be fixed now! Please let me know if you have any more issues
      • June 22, 2020
      • Download link doesn't work
        CattailMark That did the trick. Had to download from the deepmind page, didn't come up on the general download page jusy like before. Thanks for your help
        • 1
        • ·
        • June 22, 2020
      • Download link doesn't work
        AlexLane Thanks for flagging that! Will get that fixed too. Seems it is searchable in the download section but not in the product menu!
        • June 23, 2020
    • CattailMark
      dbamuses Thank you, Alexander. The broken links I reported definitely work now (and results now show up on downloads page for "deepmind 12" as well (not just the 12D like before). The only thing left to fix is that this "App V1.0.5 Release Notes" is in MS Word format (instead of the more common PDF). Much appreciated.
      • June 23, 2020
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