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  • KendellWelchII
    Contributor - Level 1
    2020-10-14

    **I tried to search the community for similar topics, but the web search was not all that cooperative, so apologies if this is a repost.**

    Hi All,

    I've been using the M-Air (and X-Air) app on my iPad for years with MR18/XR18's and have been very happy.  However, I've switched modes and now would like to run my lights simultanously.  Unfortunately, my chosen lighting software (Enttec D-Pro) only runs on MacOSX and Windows, and I would rather not have to deal with two tablets simultanously.  So, I went and got myself a MS Surface Go 2 (with all the goodies,) and my initial testing experience suggests it's going to work out really awesome!  It should serve my purposes exactly as desired.

    That said, two "convenience" items are immediately apparent.  This is more commentary, and they're not really bugs, but maybe feature requests?  If somebody has a suggestion for work-arounds I'm all ears.

    1)  I notice that on the Touch interface in Windows 10 (1909) that the M-Air app does not respond to long-presses as right-clicks.  This makes it impossible to change labels/label-colors using only touch.  This is not a feature I would normally use on the fly, and is easily worked around with a BT/Wireless mouse, but would be nice if it worked as it does on iOS.

    2)  On the iOS version of M-Air (never tried it on Android,) it only displays 8 channels at a time, and you have to slide back and forth between Chan 1 and CHan16/Effects.  While this is sometimes annoying, on WIndows I've set up "always-on-top" DCA's, so in my scenario not so bad.  Either way, it would be nice if there were a setting on both iOS and Windows (and Android I suppose,) to choose which mode to use...full channel or "half-channel slide."

    3) On Windows, I notice that the top-line menu items (Mixer, Channel, Input, Gate, etc.) and the right-top config buttons (Setup, Utility, In/Out, Resize, etc.) require a double-tap (in touch mode) to activate.  All of the other buttons appear to react to single-tap. While I prefer single-tap in all cases, I could get used to double-tap, so I don't really care either way.  But, it would be nice if it were consistent.

    I haven't tried any of these things with the M32-Mix or X32-Mix apps, but expect them to be similar.

    In any case, none of these items is a huge problem...just suggesting some steamlining of the features.  Definitely open to suggestions if I"m getting it wrong.

    Thanks all!

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    • KendellWelchII
      Paul_Vannatto Hi Kendall,

      To be honest, I think you are going to have issues with the Surface and Win10 using the M-Air-Edit app. It would be far better to switch to an android tablet and use Mixing Station Pro. With the layer and layout customisation functionality, you can have the surface you always wanted.
      • October 14, 2020
      • Thoughts on Switching to M-Air on Windows
        KendellWelchII Hi Paul,

        You may be right. Would you mind elaborating on the specific issues you anticipate I'll run in to on the MS Surface, other than the minor ones I mentioned?

        As I said, I've been happily mixing from the iPad for several years, but want to try the MS Surface to solve a very specific problem (running lights from the same tablet.) Testing so far suggests that it should work quite nicely even with my previously mentioned concerns.
        • October 14, 2020
    • KendellWelchII
      DwayneAasberg Hello Kendall.

      In my applications I am connecting to either an M32 or an MR18. In both cases I routinely use BOTH a Win10 Surface and an Android device. My experience has been that setting up the event is easier with M-Edit (M32-Edit) on the Surface (setting channels names and settings, etc.). I usually end up picking up the Android tablet and using Mixing Station Pro to run the event. The sliders (in my opinion) are easier to manipulate in tablet mode with MSP/Android than in M-Edit/Win. All that being said there have been times I've run the entire event on the Surface with M-Edit.

      The annoyances you've noted are, IMHO, just that. You should be able to do all you need with the Surface and M-Edit.

      Dwayne A
      • October 15, 2020
    • KendellWelchII
      DwayneAasberg ...sorry for piling-on...
      In answer to your customization concern - I frequently use the pop-up window 'user layers' and minimize the main M-Edit window.
      • October 15, 2020
      • Thoughts on Switching to M-Air on Windows
        KendellWelchII Not at all Dwayne. Thanks for the input!
        • October 15, 2020
  • GaryHiggins
    Superhero - Level 1
    2020-10-21

    This has been going on for a good while now (weeks). WHY does this music group forum take so long to load and switch pages? It happens on my Mac, a PC and iPad so it's not a specific computer. I have very fast internet service so it's not that. It is at least twice as slow (if not more) to load as any other web page I visit. It is reachable, don't get me wrong, but very annoying in this age of I want it yesterday-which I do :-) It's almost like dial up vrs broadband, well not quite but it feels like it. I notice whenever a new, I call them super promo, add/thread is posted by the forum (to announce a new product or similar) it takes even longer, almost like it is not going to load at all, then does. As I said it happens on this site only, not other places I visit. It has to be something from the forum end. As a comparison, if I click on the Wing product page, or Midas M32 page etc, the page loads almost instantaneously-the issue is specific to this forum.

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    0 70
    • GaryHiggins
      RexBeckett I agree, Gary, it has got slower recently. I am getting refresh times of 10-20 seconds. As you say, the product pages load much faster - typically around one second. The last time we had this slow response, they switched to different servers and it fixed the problem.
      • October 21, 2020
      • Web Site SLOW
        GaryHiggins Thanks Rex, good to know it's not just me, then I'm only partly crazy! The times you report are the about the same for me,10-20 seconds. It should not be. I also notice if I go to page 2 of say, recent posts, it can be even slower.
        • October 21, 2020
    • GaryHiggins
      Paul_Vannatto I also agree, Gary. It's getting slower here also.
      • October 21, 2020
  • New
    rgast5150
    Contributor - Level 1
    2020-10-31

    Hi!

    I received my link for the Polytune Plug-In I bought and the link to download it doesn't work.

    A little frustrated...

    Thanks!

     

    0 69
    • rgast5150
      Nigel67 Hi, I am sorry to hear that the link you were given is not working. I will contact the relevant people and find out why. We were making some updates over the weekend. This could have been the cause of the issue. Can you give the link another try?
      • November 1, 2020
      • Download links not working.....
        Nigel67 I am going to send you an e-mail with a new link.
        • November 2, 2020
    • rgast5150
      rgast5150 Hi Nigel,Just tried again, same results..."It seems we can't find the page you're looking for."
      • November 2, 2020
    • rgast5150
      rgast5150 Hi Nigel! Found the new link, it went to my junk mail. That worked and I was able to install the plugin. Thanks for your assistance!
      • November 2, 2020
      • Download links not working.....
        Nigel67 No problem, sorry for the issue in the first place.
        • November 3, 2020
  • lpagross
    Newcomer - Level 1
    2020-08-13

    In the routing tab on the XLR page there is a source called Out 1-8 and Out 9-16. What do these refer to on an X Rack?

    0 69
    • lpagross
      CraigFowler Whatever you have staged in the 1st and 2nd halves of the out1-16 tab.
      • August 13, 2020
      • X32 Edit routing tab question
        lpagross That's great, thanks. I confirmed that by routing something else to outputs 5-8. Very flexible.
        • August 13, 2020
    • lpagross
      CraigFowler You could route pretty much any signals you like using the user out tab, then setting the XLR out tab to user out. Even more flexible.
      • August 13, 2020
  • New
    jtromann
    Newcomer - Level 1
    2021-03-26

    We bought MD4 HD but did not receive any activation code email. please contact for solving this. 

    Order number: 1519405

    1 68
    • jtromann
      PedroRodrigues Hi jtromann have you log in your ILOK account to confirm if the licenses where remotely deposited? If no please provide your ILOK USERNAM and a print screen of your paypal purchase confirmation via PM and I will gladly assist you on this matter.
      • Mar 27
    • jtromann
      Tmatomas Same thing here yesterday
      • Apr 4
  • New
    sseymour7
    Newcomer - Level 1
    2020-11-02

    Hi: I bought VSS3 in 2018: is it compatible with Catalina?  Forgive me if a thread on this already exists, but I could not find it if it does.  Thanks in advance.

     

    Stan Seymour

    0 63
    • sseymour7
      KyleJohnson Hi Stan, Kyle here with Music Tribe. Yes, VSS3 Native is 64 bit and compatible with Catalina.
      • November 2, 2020
  • lpagross
    Newcomer - Level 1
    2020-08-14

    No matter what I route to the XLR outputs of the X32 Rack the matrix output faders always show some signal (even when there is no signal on them, like channels 25-32 of the USB card). What am I doing wrong? How do you route something to the matrix faders on the BusMtx page of the software?

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    0 61
    • lpagross
      RexBeckett Select one of the sixteen Mixbuses on the Bus MTX layer and open the Sends tab. This will show the send controls to all six Matrix buses. The Main LR and M/C buses can also send to the Matrix buses.

      You cannot route the Matrix buses to XLR outputs directly. They need to be staged on the Out 1-16, Ultranet or Aux Out tables first.
      • August 14, 2020
      • Routing XLR outputs, are these the matrix outputs?
        lpagross That's absolutely right, I was able to turn down the matrix buses from the sends tab, I thought they were the XLR assignments on the routing tab. Great resource, thanks so much.
        • August 14, 2020
  • Nyllet
    Newcomer - Level 1
    2020-07-07
    Hi, I bought the Finalizer app 2 days ago through PayPal payment, and didn't receive any confirmation e-mail for iLok registration. Added ticket CAS-117192-H9G1Z0 in Care Portal but no human answer in 48 hours. What to do next?
    0 60
    • Nyllet
      NicJonesMT Hi there,

      I have emailed you earlier today. Can you please check your spam/junk folder and let me know your iLok User ID.



      I can then manually deposit the license for you.
      • July 7, 2020
      • FINALIZER DESKTOP SOFTWARE
        Nyllet I've replied to your email now.
        • July 7, 2020
      • FINALIZER DESKTOP SOFTWARE
        Nyllet Thanks Nic, works fine =)
        • July 7, 2020
  • DimitriB
    Newcomer - Level 1
    2020-07-07
    Hi I use VSS3 for live sound with the software LiveProfessor 2. Before I used it on a Mac Mini with macOS Sierra and now I would like to use it on a Macbook Pro with macOS Catalina. On my Macbook pro, when I load a session that have been created on my Mac mini when it load the VSS3 the software crash and I have the message "render start failed". I have contacted Live Professor guy and he doesn't understand why it crash and what this message mean. Can you help me ? Thank you
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    0 60
    • DimitriB
      KyleJohnson Hi DimitriB, does this issue only occur if you run a session that was created on the Mac Mini? So if you start a fresh session on your Macbook Pro does the issue occur? It might be best if we can take this troubleshooting to an email thread, can you please submit a Support ticket using the Support button at the top of the page?
      • July 8, 2020
  • New
    DavidML
    Newcomer - Level 1
    2021-03-08

    I am trying to see if there are new presets i can download to my voicelive 2. I read about a 500 pack that was available for free but can't find it anywhere. I also wanted to see if there were any presets for the band disturbed?

    1 60
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