I agree. but it seems they are not involved in this forum at all. 

I think it's more for users, cause if you check most posts don't even get replies, sometimes if ure lucky a user will help you out but Tc's staff have not seen em around. 

I own a Studio Konnekt 48 and I really love that interface. It is perfect for my recording needs, sounds great and has reasonable latencies. 

It is a real shame, that TC Electronics don't support this fairly new product. In a time where everybody's talking about the environment and saving resources, it just doesn't seem right that I have to throw away a perfectly good (great actually...) audio interface, just because I wish to upgrade the software on my Mac. 

Next time I buy an audio product I guess I will spend some time checking out the "end of life" policies of the manufaturer. The software support should last at least as long as the life expectancy of the hardware product.

I always thought of TC Electronics as a serious and trustworthy manufacturer, but this time you have really let me down...

I wonder if TC even exits anymore, after they have been ackquired by Behringer.. 

I have the same problem, luckily I was the Beta tester of Catalina and could be able to turn back to previous version. I can not use Catalina just because of this hardware and it is not acceptable.

TC please answer us with a solution.

Hakan

@wiltsey2000 

It's very possible the DAW is the problem and every DAW has different MCU/MIDI implementation. What DAW?

To contact Behringer, Use the automated support system at the top of this page. Look for a response in your spam folder as they often end up there. As of this time, calling is not an option?

Logic is my DAW.  I have logic selected on the controller and it's selected within the daw.  Everything works as should except display numbers and the button lights.  Is there a factory reset on xtouch one? Thanks 

@wiltsey2000 

Logic has great MC implementation. Have you done Logic Pro X: Control Surfaces : Rebuild Defaults ? Or Deleted the X-Touch's Icon?

The only way I found to reset my X-touch is to Power Off/Power On or reinstall the firmware. It's usually Logic that gets confused. That being said, my X-Touch (not the One) had a bad ethernet port. Back then Behringer's customer support was good and I had a new one in a few days. These days, however, I'd seriously consider taking it back to Guitar Center and exchange it.

Hi Sebastian,

please download the ICON software here:

http://downloads.music-group.com/software/tcelectronic/icon_8_4_00_30457_windows.zip

All the best from

Claus

HI Claus,

thx for that. that is the software to control the LM2 via usb, right?

all the best

Sebastian

Yes correct - I believe it's only Windows 7 "approved"

HI Claus, 

you are my hero

thx for providing that.

have a good day.

all the best

Sebastian

Thanks and a great day to You!

Hi Ryan ( @rcarline ), 

Welcome to the community.  I'm not familiar with the ports on the new Mac Pro but are you connecting through any kind of hub or port dock?  I know that Thunderbolt to USB docks have been known to cause problems. 

Hope this helps, 

Ken 

It has 2 regular USB A female ports on the back which feed USB 3 hubs, and 4 USB C ports. 

When the Clarity M didn't get detected using the usual connection to the hub, i connected it directly to a USB C port (with an Apple USB C to USB adapter) and it was still not detected. 

As this is MacOS Catalina, I checked System preferences / Security after installing, to see if the a driver was being blocked but didn't see any problem.

Hi rcarline,

Have You tried running the installer again ?

All the best from

Claus

Hi John ( @JohnDi ), 

Welcome to the community.  There is no longer a CARE email nor phone number.  The only way to contact support is through the support web page. 

I'd recommend opening a support ticket here: https://www.behringer.com/brand/behringer/support#googtrans(en|en)

You should get an auto-reply email shortly after telling you that you will be contacted within one business day.  As of late, that is more like a week so, you'll need to be patient. 

Hope this helps, 

Ken

Hi @Dinesh ,

Welcome to the community.  The first thing to check is the spam folder. It's all too common these days for messages like these to get caught in a spam filter.  Unfortunately, this is a community support forum and not Behringer customer support.  I'd recommend you open a support ticket here.  You should receive an automated reply soon after opening the ticket.  If you don't get the reply, again, check your spam folder. 

Hope this helps, 

Ken

Hi Martin @martinpekarek 

Welcome to the forum. Many of us here use Reaper as our DAW. If you are using Windows, you will need to install the appropriate ASIO drivers (depending on which card you have in the Producer).

For mixing app (for phones and tablets), many of us use Mixing Station.

Hi dude not sure if you got your answer yet, but if you go to https://www.behringer.com/Categories/c/Behringer/Downloads

Category: Mixer
Sub-category: digital
product: X32 Producer

You should get a list of items you can download, you can use type to help you find the specific downloads for drivers, firmware, app and so on.

hopefully this helps.

Hi Niels ( @nielsvanleeuwen ), 

Welcome to the community.  Do you happen to be using an AMD Ryzen based system.  There's been smoe reported problems with that platform.  Not long ago a community member posted a solution that he found.  I seem to recall he had to go into the BIOS and make a settings change regarding USB and "handoff" of some kind, but I don't remember the details. 

If it is a Ryzen, you may want to search the forums to find that fix. 

Hope this helps, 

Ken