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268,258 members
147,822 posts
  • wiltsey2000
    Contributor - Level 2
    2020-01-08

    Put in a tech claim and heard nothing.  This begringer tech support is crap. 

    anyway, does anyone know if there is a factory reset procedure on the xtouch one.   I just got a new one and the display times/measures/etc is frozen and does not count with the session in play. 

    also some of the button lights stay on even when not engaged.  

    firmware is updated and the daw is correct. 

    Any help?

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    1 1,427
    • wiltsey2000
      DaveMorrison

      @wiltsey2000 


      It's very possible the DAW is the problem and every DAW has different MCU/MIDI implementation. What DAW?


      To contact Behringer, Use the automated support system at the top of this page. Look for a response in your spam folder as they often end up there. As of this time, calling is not an option?

      • January 8, 2020
    • wiltsey2000
      wiltsey2000

      Logic is my DAW.  I have logic selected on the controller and it's selected within the daw.  Everything works as should except display numbers and the button lights.  Is there a factory reset on xtouch one? Thanks 

      • January 8, 2020
    • wiltsey2000
      DaveMorrison

      @wiltsey2000 


      Logic has great MC implementation. Have you done Logic Pro X: Control Surfaces : Rebuild Defaults ? Or Deleted the X-Touch's Icon?


      The only way I found to reset my X-touch is to Power Off/Power On or reinstall the firmware. It's usually Logic that gets confused. That being said, my X-Touch (not the One) had a bad ethernet port. Back then Behringer's customer support was good and I had a new one in a few days. These days, however, I'd seriously consider taking it back to Guitar Center and exchange it.

      • January 8, 2020
    • wiltsey2000
      Dibyendu1311 Did anyone find how to hard reset X-Touch One?
      • August 12, 2021
  • JohnDi
    Contributor - Level 1
    2019-10-06

    Hello I'm new here and can't submit a care ticket (no phone?) So I hope someone can help me...

    I have a problem with the Behringer Motor 61. Everything seems to be working so far, but only one note (G2) has sustain in Cubase Elements. Other midi keyboards work just fine. And in Kontakt as a stand alone the key has no sustain and works as it should.??

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    0 260
    • JohnDi
      KenMitchell

      Hi John ( @JohnDi ), 


       


      Welcome to the community.  There is no longer a CARE email nor phone number.  The only way to contact support is through the support web page. 


       


      I'd recommend opening a support ticket here: https://www.behringer.com/brand/behringer/support#googtrans(en|en)


       


      You should get an auto-reply email shortly after telling you that you will be contacted within one business day.  As of late, that is more like a week so, you'll need to be patient. 


       


      Hope this helps, 


      Ken

      • October 6, 2019
  • Dinesh
    Contributor - Level 1
    2019-07-24
    Hi,
     
    One of our customer has purchased Behringer UMC2, and requested for Traction code a weeks ago
    but still haven't received the code, kindly support regarding Traction software code
     
    Product serial number  S190114735AVV  
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    0 250
    • Dinesh
      KenMitchell

      Hi @Dinesh ,


       


      Welcome to the community.  The first thing to check is the spam folder. It's all too common these days for messages like these to get caught in a spam filter.  Unfortunately, this is a community support forum and not Behringer customer support.  I'd recommend you open a support ticket here.  You should receive an automated reply soon after opening the ticket.  If you don't get the reply, again, check your spam folder. 


       


      Hope this helps, 


      Ken

      • July 25, 2019
  • nielsvanleeuwen
    Contributor - Level 1
    2019-11-13

    Dear all, I've seen multiple messages about driver error with Behringer X-touch when connecting USB to PC/laptop. It sais "driver error". Is there a solution for this issue? Thankx, Niels

     

    0 240
    • nielsvanleeuwen
      KenMitchell

      Hi Niels ( @nielsvanleeuwen ), 


       


      Welcome to the community.  Do you happen to be using an AMD Ryzen based system.  There's been smoe reported problems with that platform.  Not long ago a community member posted a solution that he found.  I seem to recall he had to go into the BIOS and make a settings change regarding USB and "handoff" of some kind, but I don't remember the details. 


       


      If it is a Ryzen, you may want to search the forums to find that fix. 


       


      Hope this helps, 


      Ken


       

      • November 13, 2019
  • New
    Behringer
    Triber Moderator
    2021-07-16
     
    Comes with two state-of-the-art Midas microphone preamplifiers with +48 V phantom power, ultra-low noise, high gain and audiophile quality. The STUDIO L is the ideal solution for home or professional studios, or as part of a larger setup.
     
    List Price: $199

    #Behringer #STUDIOL #StudioControllersAndMeters #MonitorControllers #ActiveStudio
    read more...
    1 229
    • Behringer
      MarcAbernathy any update on when this will be avail at US outlets?
      • July 20, 2021
    • Behringer
      danyrockjr Hi,
      Can you tell me if the STUDIO L is DC coupled and if so what is the voltage?
      Thank you very much for your answer ;)
      • July 28, 2021
      • Behringer New Product Release: STUDIO L
        Behringer Hi danyrockjr, thanks for reaching out!

        The STUDIO L comes with a 12V DC 2000mA power supply and it runs from 100-240V at 50/60 Hz.

        I've attached the link to the product page for your convenience. You can check the product's specifications under the "Specifications" tab if there's anything else you want to know about our product.

        bit.ly/Behringer-STUDIO-L

        Diego
        • August 2, 2021
  • martinpekarek
    Contributor - Level 1
    2019-12-14

    Hi everybody

    I am new here - just bought X32 Producer from Behringer - I can not find a software for recording as well as app for both types of phone remote control

    Unfortunately, I have not succeeded to create support ticket as information given were not recognised or something similar - if somebody from support sees this message, please help.

    Thanks a lot - Martin

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    • martinpekarek
      Paul_Vannatto

      Hi Martin @martinpekarek 


      Welcome to the forum. Many of us here use Reaper as our DAW. If you are using Windows, you will need to install the appropriate ASIO drivers (depending on which card you have in the Producer).


       


      For mixing app (for phones and tablets), many of us use Mixing Station.


       

      • December 14, 2019
    • martinpekarek
      Triux

      Hi dude not sure if you got your answer yet, but if you go to https://www.behringer.com/Categories/c/Behringer/Downloads


      Category: Mixer
      Sub-category: digital
      product: X32 Producer

      You should get a list of items you can download, you can use type to help you find the specific downloads for drivers, firmware, app and so on.


      hopefully this helps.

      • May 11, 2020
  • BEHRINGTULY
    Contributor - Level 1
    2019-10-30

    Hi all. Just bought x touch one and opening package found many daws masks except the only i'm interested to have: Logic. Guess it was mistake in packaging because there are TWO masks related to "studio one"daw. Just missing the" logic" I need. Can anybody help me to obtain that logic I miss? Thanks 

    received_511000352789472.jpeg
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    0 193
  • New
    Behringer
    Triber Moderator
    2021-08-10
     
    Ideal solution for home or professional studios, or as part of a larger setup. Premium, ultra-low noise components and high headroom lets your music shine at its best – this is especially true for one of the most critical sources: Vocals!
     
    List Price: $249
     
    #Behringer #STUDIOXL #StudioControllersAndMeters #MonitorControllers #ActiveStudio
    read more...
    1 159
  • New
    Oboroten
    Newcomer - Level 1
    2021-03-17

    Xenyx control 2 usb only uses the ASIO4ALL driver? Are there any other options?

    0 155
    • Oboroten
      Nigel67 The ASIO Driver download appears to be missing from the Control2 USB website page. Apologies for this. I will get it put back up. The ASIO4ALL is the correct driver.
      • March 17, 2021
  • anbieter
    Newcomer - Level 1
    2020-07-19
    DESKTOP KONNEKT 6 DRIVERS WHERE???????????????????DESKTOP KONNEKT 6 DRIVERS WHERE???????????????????DESKTOP KONNEKT 6 DRIVERS WHERE???????????????????DESKTOP KONNEKT 6 DRIVERS WHERE???????????????????DESKTOP KONNEKT 6 DRIVERS WHERE???????????????????DESKTOP KONNEKT 6 DRIVERS WHERE???????????????????DESKTOP KONNEKT 6 DRIVERS WHERE???????????????????DESKTOP KONNEKT 6 DRIVERS WHERE???????????????????DESKTOP KONNEKT 6 DRIVERS WHERE???????????????????DESKTOP KONNEKT 6 DRIVERS WHERE???????????????????DESKTOP KONNEKT 6 DRIVERS WHERE???????????????????DESKTOP KONNEKT 6 DRIVERS WHERE???????????????????DESKTOP KONNEKT 6 DRIVERS WHERE???????????????????DESKTOP KONNEKT 6 DRIVERS WHERE???????????????????DESKTOP KONNEKT 6 DRIVERS WHERE???????????????????DESKTOP KONNEKT 6 DRIVERS WHERE???????????????????DESKTOP KONNEKT 6 DRIVERS WHERE???????????????????DESKTOP KONNEKT 6 DRIVERS WHERE???????????????????DESKTOP KONNEKT 6 DRIVERS WHERE???????????????????DESKTOP KONNEKT 6 DRIVERS WHERE???????????????????DESKTOP KONNEKT 6 DRIVERS WHERE???????????????????DESKTOP KONNEKT 6 DRIVERS WHERE???????????????????DESKTOP KONNEKT 6 DRIVERS WHERE???????????????????DESKTOP KONNEKT 6 DRIVERS WHERE???????????????????DESKTOP KONNEKT 6 DRIVERS WHERE???????????????????DESKTOP KONNEKT 6 DRIVERS WHERE???????????????????DESKTOP KONNEKT 6 DRIVERS WHERE???????????????????DESKTOP KONNEKT 6 DRIVERS WHERE???????????????????DESKTOP KONNEKT 6 DRIVERS WHERE???????????????????DESKTOP KONNEKT 6 DRIVERS WHERE???????????????????DESKTOP KONNEKT 6 DRIVERS WHERE???????????????????DESKTOP KONNEKT 6 DRIVERS WHERE???????????????????DESKTOP KONNEKT 6 DRIVERS WHERE???????????????????DESKTOP KONNEKT 6 DRIVERS WHERE???????????????????DESKTOP KONNEKT 6 DRIVERS WHERE???????????????????DESKTOP KONNEKT 6 DRIVERS WHERE???????????????????DESKTOP KONNEKT 6 DRIVERS WHERE???????????????????DESKTOP KONNEKT 6 DRIVERS WHERE???????????????????DESKTOP KONNEKT 6 DRIVERS WHERE???????????????????DESKTOP KONNEKT 6 DRIVERS WHERE???????????????????DESKTOP KONNEKT 6 DRIVERS WHERE???????????????????DESKTOP KONNEKT 6 DRIVERS WHERE???????????????????DESKTOP KONNEKT 6 DRIVERS WHERE???????????????????DESKTOP KONNEKT 6 DRIVERS WHERE???????????????????DESKTOP KONNEKT 6 DRIVERS WHERE???????????????????DESKTOP KONNEKT 6 DRIVERS WHERE???????????????????DESKTOP KONNEKT 6 DRIVERS WHERE???????????????????
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    1 129
    • anbieter
      Nigel67 Please give me your e-mail address and I will send them to you.
      • July 19, 2020
      • DESKTOP KONNEKT 6 DRIVERS WHERE???????????????????
        radiohd Hi Nigel. Do you have the last Desktop Konnekt 6 firmware? I can't find nowhere. Thanks!
        • September 27, 2020
      • DESKTOP KONNEKT 6 DRIVERS WHERE???????????????????
        Nigel67 Hi David. You can download the firmware from this link. https://we.tl/t-TtnXFb2YU6 Many thanks
        • September 28, 2020
      • DESKTOP KONNEKT 6 DRIVERS WHERE???????????????????
        radiohd Sorry Nigel. I don't stay at home last weeks and I've lost the link. Can you send it me again?
        • October 11, 2020
      • DESKTOP KONNEKT 6 DRIVERS WHERE???????????????????
        Nigel67 The new link is https://we.tl/t-pq9rcZcTcV
        • October 14, 2020
      • DESKTOP KONNEKT 6 DRIVERS WHERE???????????????????
        radiohd I've got it. Thanks so much!
        • 1
        • ·
        • October 14, 2020
    • anbieter
      AlexLane FYI, I have removed the re-posts of this discussion. Please reply to Nigel so he can assist, thanks!
      • July 20, 2020
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