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  • New
    Estebanmerlin
    Newcomer - Level 1
    2020-12-07

    Hello my Logic Pro X doesnt want to open because of Clarity M when I open it since I did the Big Sur update.
    All the other plugins are fine, this is the only plugin which doesn't work.
    I need to desintall it for Logic Pro X to open.
    Can you help ?

    Thanks 

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    1 258
    • Estebanmerlin
      KyleJohnson Hi Esteban, Kyle here with Music Tribe. First, make sure your Clarity M Plugin and Firmware are both fully updated. If you are still having issues, please contact us by submitting a Technical Support ticket through the Support link at the top of the page.
      • December 7, 2020
    • Estebanmerlin
      Oldman Привет! Столкнулся с такой же проблемой, в как точно описано все (https://community.musictribe.com/discussions?category_id=52&subcat_id=248&subsubcat_id=367). Не могу найти решение. Если оно уже есть, пожалуйста, сообщите, что делать? PS: Apple Apple Mac Pro (2013 2013 года), OS Big Sur.
      • Jan 2
      • Clarity M - Mac OS Big Sur
        KyleJohnson Hi Aleksei, please make sure that USB mode is set to "Plug in". Then please also confirm that you have updated your firmware and the plugin software to the most recent versions. If you are still experiencing problems please submit a case through the support link at the top of the page.
        • Jan 4
      • Clarity M - Mac OS Big Sur
        Oldman Hello Kyle!

        Unfortunately, the problem with the plugin was not solved (although almost 2 weeks were devoted to correspondence with technical support)... Plugin Clarity M still crushed Logic Pro 10.6.1. Again, if disabled and disconnected device Clarity M USB active as plug-in Clarity M in the project, the plugin does not allow to load the project and Logic Pro crashed. Mac Pro 2013 macOS Big Sur workstation. Before switching to the new OS, there were no problems with working via USB Mode: Plug-in. On the MacBook Pro 2019 Intel there are no problems and everything works fine (connect via USB-C HUB 3.0).

        And one more detail: the clarity_m_v2_0_1_mac.dmg installer does not deliver *. component,*. v stand *. vst3 files in their own directories.

        If someone on the forum faced such a problem, tell me in what direction to look for a solution?
        • Jan 14
      • Clarity M - Mac OS Big Sur
        Estebanmerlin Same problem !
        Can you please do something about it ??
        • Jan 29
    • Estebanmerlin
      Estebanmerlin Still nothing guys ?
      • Jan 29
      • Clarity M - Mac OS Big Sur
        KyleJohnson Hello, we have tested the Clarity M on multiple Big Sur machines without issue, so it is not an incompatibility problem. I have one sitting on my desk, right now, working with Big Sur on an iMac. If you are having issues, please submit a technical support ticket through the Support link at the top of the page. Always make sure you are on the latest firmware and plugin versions, and make sure you are connecting directly to a USB port on the computer, bypassing any hubs for best results.
        • Jan 29
    • Estebanmerlin
      syntaction Hello there!

      Unfortunately I have the same issue like the thread starter. Since MacOS Big Sur and Logic Pro 10.6 the Clarity-M Plugin crashes the DAW even on startup.

      My configuration is:
      Clarity-M Plugin: v2.0.1
      Clarity-M Firmware: v2.0.3
      Direct USB Connection
      USB Mode set to Plugin
      macOS Big Sur 11.2.1
      Intel Mac (i7, Late 2015, 32GB RAM)
      Logic Pro 10.6.1

      I noticed the following things when I tried to fix the problem (for example by reinstalling the Plugin etc.)

      - Crash also happens if Clarity-M is switched off, so the Plugin itself crashes. If you clear the AU Cache it also crashes when Logic tries to rescan the Plugin

      - If you reinstall the Plugin again it sometimes works again in the DAW but as soon you reboot your machine completely it crashes again

      - The VST2 Version of the Plugin seems to work (VST2 Host, so maybe a Logic/AU exclusive Problem?)

      - The Plugin has to be part of a project you open when you start logic to make it crash

      I really hope this helps you to reproduce the error and update the AU Plugin. I really love to use the device via Plugin because that saves me a complicated audio route and on my mobile setup it's also much more flexible via plugin.

      The setup worked by the way on the same computer with the same plugin environment on the previous macOS & Logic Pro version, so Big Sur or Logic 10.6 was the issue here I guess.

      When reinstalling the Plugin I also tried to remove it entirely first and cleaned the AU Cache, so there should not be an issue with maybe old or corrupted drivers (or better plugin files) here. It only does not crash Logic with a lot of luck then.


      - Chris


      PS: While I'm here I also have a little feature request: It would be really cool if you could integrate Clarity-M Support via Plugin Like Connection to the tc electronic Finalizer Software. Would really be a handy addition! :)
      • Feb 17
      • Clarity M - Mac OS Big Sur
        KyleJohnson Hello, Thank you for this report Chris. Can you please submit all of this information as a Technical Support case through the Support link at the top of the page?
        • 1
        • ·
        • Feb 17
      • Clarity M - Mac OS Big Sur
        syntaction Thank you for the fast reply, Kyle! No problem, I will submit the infos via the Support system.
        • Feb 17
  • athnony
    Newcomer - Level 2
    2020-07-26

    Hi all - I'm having trouble getting the footswitch "reset" feature to work on my Clarity M Stereo. Do I need to use a certain type of footswitch? I've tried a few different keyboard sustain pedals without any luck.

    Also, I'm using the Clarity in plugin mode - would that affect the footswitch in any way (I assume not)?

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    0 115
    • athnony
      WilliamR Hello Anthony, Please be sure you are using a two-button footswitch with a TRS cable as shown in the diagram on page 7 of the users manual.
      • July 28, 2020
    • athnony
      WilliamR https://mediadl.musictribe.com/download/documents/tcelectronic/CLARITY%20M_CLARITY%20M%20STEREO_M_EN.pdf
      • July 28, 2020
      • Clarity M Stereo Footswitch not recognized
        athnony Thanks for the help William. I did try 2 different two-button foot switches with TRS ends like those pictured - both did not work. Do you know if this dual pedal needs to be a momentary switch pedal, or a latching on/off type pedal? If you have a model of pedal you can recommend, I'll gladly take whatever advice you can give me!
        • July 28, 2020
    • athnony
      WilliamR In relation to your question:

      “For a clarity M, Do you know if this dual pedal needs to be a momentary switch pedal, or a latching on/off type pedal? If you have a model of pedal you can recommend, I'll gladly take whatever advice you can give me!”



      I would recommend a momentary switch pedal since the GPI inputs on the Clarity M acts like the PAUSE/PLAY and RESET buttons on the product itself – these buttons are momentary.



      The connected switch must support the ¼ Jack pin assignments specified in the manual – see picture below



      GPI1 is activated by momentarily shorting Jack Tip and Jack Sleeve
      GPI2 is activated by momentarily shorting Jack Ring and Jack Sleeve








      My only experience connecting a foot switch to Clarity M is using a MXR M199 (Single Tap Tempo Switch) which work fine and is TRS configurable through DIP switches inside. I believe they also make dual pedals, but I would assume that some of the Behringer pedals might work as well - e.g. FS112BV Dual Momentary Footswitch
      • July 31, 2020
      • Clarity M Stereo Footswitch not recognized
        athnony Awesome, thanks for such a detailed response William! I'll try one with that configuration.
        • July 31, 2020
  • Montegrifo
    Newcomer - Level 1
    2020-09-21

    Hi guys!

    I really need some help with the hook-up and setup of the Clarity M Surround. I have had no problem hooking it up and setting it up in stereo mode, but I work with 5.1 surround and this is a real brain wrecker... Luckily, my interface it's also tc electronic (Studio Konnekt 48) so I hope this should ease things up. It looks like that the clarity just recognizes surround if you set the Clarity's INPUT up to AES1-3, but it looks like the Studio Konnekt 48 can just output 2 channels through the SPDIF... (maybe I'm wrong). And if I switch the Clarity input to "digital" so the optical ADAT output gives up to eight channels, the Clarity goes on stereo mode... Please need some help here...

    Thanks!

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    0 106
    • Montegrifo
      PedroRodrigues Hi,
      César Montegrifo you will need to connect this via SUB-D cable, the 3 BNC connectors accept signals from your audio interface via S/PDIF by using the included BNC-to-RCA adapter, for surround sound use, 3 adapters will be needed.
      We recommend the Neutrik NA2FBNC adapter for this purpose, as you can see below

      Please see each of the inputs stated below you will need one adaptor mention above of each input


      Please see below how the DB15 cable routs the signal

      I hope this helps.
      Thank you
      • September 21, 2020
      • Clarity M 5.1 Surround
        Montegrifo Hi Pedro,
        Thanks for the help, I was aware of that, but my audio interface (tc electronic studiokonnekt48) has only one AES/EBU output as the majority of the audio interfaces have.
        Does this mean that I need to change my Audio Interface?? T.C. Electronic should warn about this. Not even sure which surround audio interface has 3 AES/EBU outputs or a AES/EBU 6 channel D-sub connector...
        T.C. Electronics should have a compatibility list.
        Thank you Pedro
        • 1
        • ·
        • September 21, 2020
      • Clarity M 5.1 Surround
        PedroRodrigues Hi César Montegrifo , please be aware that you will be able to connect a XLR cable on a AES3 as the AES/EBU cable is 110 ohm balanced and the XLR is typically 66-75ohm cable, you will lose quality but you will be able to run it.
        When it comes to the compatibility list or any kind of information regarding the StudioKonnekt 48 is a legacy unit and we have stopped releasing any resources for this unit for some time now.
        May I ask why to you wish to measure your Loudness in 5.1 configuration?
        • 1
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        • September 21, 2020
  • New
    Wellroundedproductions
    Newcomer - Level 1
    2021-02-02

    I have a brand new out of the box unit that will not boot past the "clarity m" logo. Everything is still boxed from factory... I am beyond disappointed. Is there any hard resets? Or anything I can try on my end? Or a hardware repair? What's the warranty on these things? :(

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    0 90
    • Wellroundedproductions
      Nigel67 Hi, i am sorry to hear that you are experiencing issues on your product straight out of the box. If it is still under 30 days old, then I would advise contacting the shop that you purchased the unit from and ask for DOA replacement. If it is over 30 days old, then please click on the support tab at the top of the page. In the new page that opens, scroll down and click on the Service tab and submit a ticket. I would not advise opening the unit in any way as this will void your warranty. Have you tried connecting the unit to a computer and seeing if you can upgrade the software? Please check this link for upgrading. There are also instructions in the user manual.
      https://community.musictribe.com/pages/kba?articleId=5e1bec50-2ecd-ea11-a812-000d3ac693d8&brand=TC%20Electronic
      • Feb 1
      • “Clarity M Stereo”
        Wellroundedproductions Unfortunately it won’t boot to the point where I can put it in usb mode. Yes this is a bran new item. Unfortunately it sat in the box unopened for more than 30 days really bummed. I submitted a ticket but this suckssss
        • 1
        • ·
        • Feb 2
      • “Clarity M Stereo”
        Nigel67 I can only apologise again. One of my colleagues will take care of the repair details for you. This is definitely not to the standards that we strive to meet.
        • Feb 2
    • Wellroundedproductions
      GoosesGaggle123 i am having the same issue, any advice?
      • Apr 8
  • New
    Dj30a
    Newcomer - Level 1
    2021-04-16

    I have a CONTROL2USB I bought a few months ago. The volume control is malfunctioning..... when the system is off it’s still bleeding music, and making a cracking soumd

    0 83
    • Dj30a
      DavidKnighton Hello Dj30a,
      This item will require service. Please click the SUPPORT tab at the top of the page and submit a SERVICE REQUEST case.
      • Apr 17
  • New
    Oboroten
    Newcomer - Level 1
    2021-03-17

    Xenyx control 2 usb only uses the ASIO4ALL driver? Are there any other options?

    0 74
    • Oboroten
      Nigel67 The ASIO Driver download appears to be missing from the Control2 USB website page. Apologies for this. I will get it put back up. The ASIO4ALL is the correct driver.
      • Mar 17
  • SebastianRobertson
    Newcomer - Level 1
    2020-10-01

    Hello - My level pilot creates a lot of static when i turn it now. What product should I use to alleviate? 

    0 63
    • SebastianRobertson
      WilliamR Hello Sebastion, I would recommend taking it to a service technician and have them spray the potentiometer with some contact cleaner. This should clear up any build-up that may be causing the static when you physically turn the knob.
      • October 2, 2020
  • tomkeene
    Newcomer - Level 2
    2020-09-29

    where is a definitive xtouch-x touch compact logic manual/video/tutorial

    0 62
  • New
    goodtime_vs
    Contributor - Level 2
    2021-04-09

    Hello guys,

    Could somebody help me to find out the possible manufacture date of Konnekt 48 device I've purchased recently? Its Serial Number is (21) 10070257 and TC Item Number is 967300051. Another interested detail that OPTO and ADAT toslink ports have different design, OPTO ones have no covers, but ADAT ones have doors. I've attached a photo of the internals as well (can provide more, if needed).

    Thanks,
    Vitalii

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    0 62
    • goodtime_vs
      goodtime_vs More photos:
      • Apr 9
    • goodtime_vs
      PedroRodrigues Hi goodtime_vs please consider that from your serial number I think your unit was manufactured in 2007 but I cannot confirm this information
      • Apr 14
      • Possible manufacture date of Studio Konnekt 48 audio interface
        goodtime_vs In case anybody needs it, the latest firmware is installed with the drivers and located here: C:\Program Files (x86)\TC Electronic\TC Near\Firmware
        • 1
        • ·
        • Apr 16
  • New
    JMJMJM
    Newcomer - Level 1
    2021-03-04

    Hello, 

    I would like to ask about Clarity M Stereo's compatibility with macOS 10.7.5. I cannot install the latest software and I think the problem is that the latest software is not compatible with an old version of macOS).

    Is there any way to download the old version of the ‘Clarity M Stereo Plug-in macOS Mac’ like 1.0.x which is compatible with macOS 10.7(Lion)?

     

    Thanks!

    read more...
    0 60
    • JMJMJM
      PedroRodrigues Hi JMJMJM please consider that you are referring to a OSX released in 2011 so I would not advise your to interface the unit is that OSX version and use at least version macOS 10.13 High Sierra. Thank you
      • Mar 16
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