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  • athnony
    Newcomer - Level 2
    2020-07-26

    Hi all - I'm having trouble getting the footswitch "reset" feature to work on my Clarity M Stereo. Do I need to use a certain type of footswitch? I've tried a few different keyboard sustain pedals without any luck.

    Also, I'm using the Clarity in plugin mode - would that affect the footswitch in any way (I assume not)?

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    0 139
    • athnony
      WilliamR Hello Anthony, Please be sure you are using a two-button footswitch with a TRS cable as shown in the diagram on page 7 of the users manual.
      • July 28, 2020
    • athnony
      WilliamR https://mediadl.musictribe.com/download/documents/tcelectronic/CLARITY%20M_CLARITY%20M%20STEREO_M_EN.pdf
      • July 28, 2020
      • Clarity M Stereo Footswitch not recognized
        athnony Thanks for the help William. I did try 2 different two-button foot switches with TRS ends like those pictured - both did not work. Do you know if this dual pedal needs to be a momentary switch pedal, or a latching on/off type pedal? If you have a model of pedal you can recommend, I'll gladly take whatever advice you can give me!
        • July 28, 2020
    • athnony
      WilliamR In relation to your question:

      “For a clarity M, Do you know if this dual pedal needs to be a momentary switch pedal, or a latching on/off type pedal? If you have a model of pedal you can recommend, I'll gladly take whatever advice you can give me!”



      I would recommend a momentary switch pedal since the GPI inputs on the Clarity M acts like the PAUSE/PLAY and RESET buttons on the product itself – these buttons are momentary.



      The connected switch must support the ¼ Jack pin assignments specified in the manual – see picture below



      GPI1 is activated by momentarily shorting Jack Tip and Jack Sleeve
      GPI2 is activated by momentarily shorting Jack Ring and Jack Sleeve








      My only experience connecting a foot switch to Clarity M is using a MXR M199 (Single Tap Tempo Switch) which work fine and is TRS configurable through DIP switches inside. I believe they also make dual pedals, but I would assume that some of the Behringer pedals might work as well - e.g. FS112BV Dual Momentary Footswitch
      • July 31, 2020
      • Clarity M Stereo Footswitch not recognized
        athnony Awesome, thanks for such a detailed response William! I'll try one with that configuration.
        • July 31, 2020
  • Montegrifo
    Newcomer - Level 1
    2020-09-21

    Hi guys!

    I really need some help with the hook-up and setup of the Clarity M Surround. I have had no problem hooking it up and setting it up in stereo mode, but I work with 5.1 surround and this is a real brain wrecker... Luckily, my interface it's also tc electronic (Studio Konnekt 48) so I hope this should ease things up. It looks like that the clarity just recognizes surround if you set the Clarity's INPUT up to AES1-3, but it looks like the Studio Konnekt 48 can just output 2 channels through the SPDIF... (maybe I'm wrong). And if I switch the Clarity input to "digital" so the optical ADAT output gives up to eight channels, the Clarity goes on stereo mode... Please need some help here...

    Thanks!

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    0 132
    • Montegrifo
      PedroRodrigues Hi,
      César Montegrifo you will need to connect this via SUB-D cable, the 3 BNC connectors accept signals from your audio interface via S/PDIF by using the included BNC-to-RCA adapter, for surround sound use, 3 adapters will be needed.
      We recommend the Neutrik NA2FBNC adapter for this purpose, as you can see below

      Please see each of the inputs stated below you will need one adaptor mention above of each input


      Please see below how the DB15 cable routs the signal

      I hope this helps.
      Thank you
      • September 21, 2020
      • Clarity M 5.1 Surround
        Montegrifo Hi Pedro,
        Thanks for the help, I was aware of that, but my audio interface (tc electronic studiokonnekt48) has only one AES/EBU output as the majority of the audio interfaces have.
        Does this mean that I need to change my Audio Interface?? T.C. Electronic should warn about this. Not even sure which surround audio interface has 3 AES/EBU outputs or a AES/EBU 6 channel D-sub connector...
        T.C. Electronics should have a compatibility list.
        Thank you Pedro
        • 1
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        • September 21, 2020
      • Clarity M 5.1 Surround
        PedroRodrigues Hi César Montegrifo , please be aware that you will be able to connect a XLR cable on a AES3 as the AES/EBU cable is 110 ohm balanced and the XLR is typically 66-75ohm cable, you will lose quality but you will be able to run it.
        When it comes to the compatibility list or any kind of information regarding the StudioKonnekt 48 is a legacy unit and we have stopped releasing any resources for this unit for some time now.
        May I ask why to you wish to measure your Loudness in 5.1 configuration?
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        • September 21, 2020
  • New
    Wellroundedproductions
    Newcomer - Level 1
    2021-02-02

    I have a brand new out of the box unit that will not boot past the "clarity m" logo. Everything is still boxed from factory... I am beyond disappointed. Is there any hard resets? Or anything I can try on my end? Or a hardware repair? What's the warranty on these things? :(

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    0 118
    • Wellroundedproductions
      Nigel67 Hi, i am sorry to hear that you are experiencing issues on your product straight out of the box. If it is still under 30 days old, then I would advise contacting the shop that you purchased the unit from and ask for DOA replacement. If it is over 30 days old, then please click on the support tab at the top of the page. In the new page that opens, scroll down and click on the Service tab and submit a ticket. I would not advise opening the unit in any way as this will void your warranty. Have you tried connecting the unit to a computer and seeing if you can upgrade the software? Please check this link for upgrading. There are also instructions in the user manual.
      https://community.musictribe.com/pages/kba?articleId=5e1bec50-2ecd-ea11-a812-000d3ac693d8&brand=TC%20Electronic
      • Feb 1
      • “Clarity M Stereo”
        Wellroundedproductions Unfortunately it won’t boot to the point where I can put it in usb mode. Yes this is a bran new item. Unfortunately it sat in the box unopened for more than 30 days really bummed. I submitted a ticket but this suckssss
        • 1
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        • Feb 2
      • “Clarity M Stereo”
        Nigel67 I can only apologise again. One of my colleagues will take care of the repair details for you. This is definitely not to the standards that we strive to meet.
        • Feb 2
    • Wellroundedproductions
      GoosesGaggle123 i am having the same issue, any advice?
      • Apr 8
  • New
    bradp015
    Newcomer - Level 1
    2021-01-14

    Hi, 

    Having some trouble making this work.

    Clarity M >>>stock cable d sub fanout #1 cable to BNC to XLR adapter (as stated in manual)>>>connected to 1. mackie dl32r AES out, and 2. Aphex Compellor AES out. Signal present at outputs but not apparent at Clarity meter. (I have not confirmed signal is at the AES output but assume it would be on both devices)

    I see metering at about 20-30db less than expected. (It may be just noise? I do not have a way to monitor the AES outputs of the mackie and compellor) Peaks around -35db. Although Im running a -12LUFS signal out the analog outputs of both devices. (mackie and compellor)

    > On the mackie I was not able to get lock when I adjusted input to AES1 on the clarity. Never locked.

    > on the Compellor, lock didnt happen for a while, although I was new to connecting to AES and it may have been user error in selecting AES1 in the sys prefs.)

    I am using the adapter stated in the manual. I am using the stock fan out cable. Nothing else is connected other than power to the clarity. I have used this unit with Optical sp/dif and toslink with success. (analog RCA to AD converter to clarity). I have also tried AES out of a x32 without success. Pls comment if you have ANY troubleshooting ideas!!! Thank you!!!!!!

    Any help apreciated!!!

     

    Brad P

    thank you!

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    0 101
    • bradp015
      PedroRodrigues Hi Brad have you tried specific AES 50 cables on the case of the Mackie as the AES50 is transmitter at higher frequencies than the one supported via a XLR cable? Are you using the Neutrik NA2FBNC adapter to bridge the BNC connection with XLR connection present on the Sub D cable? Have you selected the digital input source for AES on the Clarity M?
      • Jan 15
    • bradp015
      bradp015 -- I'm using the cable provided by TC electronics.
      -- I am using the Neutrik adapter to bridge the BNC connection with XLR connection present on the D sub cable That is provided in the clarity box. The fan out cable.
      -- I have selected the AES one, AES two, AES three, and optical choices on the clarity.
      Thank you for your ideas
      • Jan 15
    • bradp015
      bradp015 Any other things you think I might try???
      • Jan 16
      • Clarity M running in stereo via AES XLR adapter connector not working
        PedroRodrigues Hi bradp015 can you confirm that when you select the digital input, you are selecting the correct channels? The options are AES 1, 2, 3, 1-3 (5.1 surround).
        • Jan 18
    • bradp015
      bradp015 thank you Pedro!!!
      When i select the dig channels i can see on the display AES1, AES2,AES3 etc....
      How long does it take for the clarity to lock to the digital input?
      Does it auto select the sample rate/bit depth?
      The manual isnt very specific about it all..
      thank you for your help!!!
      • Jan 18
      • Clarity M running in stereo via AES XLR adapter connector not working
        PedroRodrigues It should not take long to lock on to the input signal. Can you please provide details on the signal inputting on the Clarity M? Thank you
        • Jan 19
    • bradp015
      bradp015 The device is a Aphex Compellor with AES out. The XLR to BNC adapter to the tc elec included cable assembly fan out with D sub is connected to the clarity. Signal is a commercial song playing thru the mackie dl32R going to the compellor. The analog outs of the comopellor is routed to a tricaster video switcher.
      • Jan 19
      • Clarity M running in stereo via AES XLR adapter connector not working
        PedroRodrigues Hi bradp015 can you confirm if the signal outputting form the tricaster is AES3?
        • Jan 20
  • SebastianRobertson
    Newcomer - Level 1
    2020-10-01

    Hello - My level pilot creates a lot of static when i turn it now. What product should I use to alleviate? 

    0 96
    • SebastianRobertson
      WilliamR Hello Sebastion, I would recommend taking it to a service technician and have them spray the potentiometer with some contact cleaner. This should clear up any build-up that may be causing the static when you physically turn the knob.
      • October 2, 2020
  • New
    JMJMJM
    Newcomer - Level 1
    2021-03-04

    Hello, 

    I would like to ask about Clarity M Stereo's compatibility with macOS 10.7.5. I cannot install the latest software and I think the problem is that the latest software is not compatible with an old version of macOS).

    Is there any way to download the old version of the ‘Clarity M Stereo Plug-in macOS Mac’ like 1.0.x which is compatible with macOS 10.7(Lion)?

     

    Thanks!

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    0 88
    • JMJMJM
      PedroRodrigues Hi JMJMJM please consider that you are referring to a OSX released in 2011 so I would not advise your to interface the unit is that OSX version and use at least version macOS 10.13 High Sierra. Thank you
      • Mar 16
  • New
    EdgarRothermich
    Newcomer - Level 1
    2021-04-24

    I recently bought the LM2n Plugin, but it doesn't work properly in Logic Pro. The Radar GUI is displayed 1/4 of the size in the lower-left corner. I contacted Apple and they told me that it needs to be upgraded to support "apply scaling factor for retina".

    The current version is from 2018 and I'm wondering if the Plugin is still supported or EOL.

     

     

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    0 84
    • EdgarRothermich
      KyleJohnson Hello, Kyle here with Music Tribe. In order for us to assist with this issue we will need more information from you. Could you please contact us through the Support>Technical Support portal at the top of the page?
      • Apr 24
  • New
    derekbrin
    Newcomer - Level 1
    2021-01-27

    Where can I find presets and installers for my Clarity M? Are there any recent updates like a Netflix preset?

    I vaguely remember an option to get additional presets but I cannot find anything online and anything out there is well over 2 years old.

    With the loudness war coming back around again as we mix music for streaming and film for Netflix a lot of us Clarity users are praying for new presets while we use the current metering plugins that are all up to date. I hope TC doesnt forget us.

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    0 79
    • derekbrin
      PedroRodrigues Hi, derekbrin they can be downloaded from the product page on tcelectronic.com.
      Please note that Factory presets 1-5, which normally cannot be altered from Clarity M but can be edited, moved or deleted when connected to a computer.
      • Jan 27
  • New
    lemix
    Newcomer - Level 1
    2021-02-07

    Hello there,

    The headphone jack [ upper/switching ] is broken. Could you please help me locate the correct part so my technician can have it installed.

    Link to a site selling the part would be appreciated. Ideally I'd like to order directly from your parts department.

    From a picture [  https://logout.hu/bejegyzes/vodkaboy22/uj_kedvenc_dac_adc_interface-em.html ]   it looks like this is a double stacked (2units) stereo, switching, through hole ,1/4" jack

    Your prompt help would be much appreciated.

     

    Le Mix Production
    Professional Audio Services
    [email protected]
    https://www.facebook.com/lemixproduction
    Andrew St.George_416 503 3350

     

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    0 77
    • lemix
      RexBeckett Hi, you can request parts by raising a Care ticket.

      At the top of this page, click Support then scroll down the new page and select Parts. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • Feb 7
    • lemix
      PedroRodrigues Hi lemix sorry I just came cross your case , please consider that this unit is discontinued for some time now and we do not have much parts available might also be useful to contact our partners for any faulty unit they might have and you will be able to extract some useful parts.
      • Feb 24
  • New
    goodtime_vs
    Contributor - Level 2
    2021-04-09

    Hello guys,

    Could somebody help me to find out the possible manufacture date of Konnekt 48 device I've purchased recently? Its Serial Number is (21) 10070257 and TC Item Number is 967300051. Another interested detail that OPTO and ADAT toslink ports have different design, OPTO ones have no covers, but ADAT ones have doors. I've attached a photo of the internals as well (can provide more, if needed).

    Thanks,
    Vitalii

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    0 76
    • goodtime_vs
      goodtime_vs More photos:
      • Apr 9
    • goodtime_vs
      PedroRodrigues Hi goodtime_vs please consider that from your serial number I think your unit was manufactured in 2007 but I cannot confirm this information
      • Apr 14
      • Possible manufacture date of Studio Konnekt 48 audio interface
        goodtime_vs In case anybody needs it, the latest firmware is installed with the drivers and located here: C:\Program Files (x86)\TC Electronic\TC Near\Firmware
        • 1
        • ·
        • Apr 16
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