Hi,
First of all, eexcuse my bad english
I need to know if my Studio Konnekt 48 is ok whtith Mojave ( Mac OS 10.14 ). I heard it's still 32bit compatible ? I have High Sierra ( Mac Os 10.13.6 ) et i need to upgrade to Mojave, OS minimum for last Logic Pro X ( 10.5 ).
Thank's.
Fhell, your TC Electronic customer.
Hi Fhell,
Thanks for being a TC Electronic customer!
Your Studio Konnekt 48 will work just fine in macOS Mojave.
If You, later on, would like to upgrade to macOS Catalina, the TC Near control panel and the mixer doesn't support 64bit, but You will still be able to use the inputs and outputs of the Studio Konnekt 48
All the best and stay safe from
Claus
Hello,
I received the email with a broken link so i can't download and activate the free gift polytune plugin (i have bought polytune clip black here in Italy). I can't understand how to reach the customer service to ask my questions on the tuner clip, and surfing on this tc electronic website is a real maze , between pages that are not displayed correcty on Mozilla Firefox (now i am on MS Edge) and some broken links, included the download link for that plugin.
Someone can help me?
Dimitri
edit: i am experiencing some difficulty to stabilize the tuning on low E of guitar string particularly in strobe mode : I like that mode, i can get easily an optimal balance of the strobe , the correct tuning of all the others strings, but it seems to be harder with the Low E... also with minimal rotations of the tuning peg it tends to go a little flat or sharp (appears first line of red leds)
update : the problems are solved, i received answer on messenger chat of TC Electronic Facebook page.
Hi frondizi,
Great Your issues was resolved
All the best from
Claus
Hello,
I do have the same issue. The link received on the email is broken. Can you please support me on the issue.
Best regards,
Silviu
Hi Silviu,
Please copy the link and send it to me in a PM!
All the best and stay safe from
Claus
Looks like the download link is broken for me as well. I'm setting my computer back up and need to re-download. Is there a way for me to get it?
Thanks,
-Chris
I purchased a license for the Finalizer app yesterday. I recieved a reciept from PayPal for the sale but I have had no email containing the iLok registration code.
Hey Guitar47,
if you still haven't received it, shoot me a private message and we'll get you sorted asap.
All the best,
// Nicolaj
Same here, I haven't received my license number. I always buy licenses online and usually you get your license a few minutes later via email. Because it is all automated. Not receiving an email suggest a problem has occurred.
So, I contacted musictribe.
Hi Azenkwed,
Please PM me if You still didn't receive Your license code ?
All the best from
Claus
SAME AS ME, I purchaged VSS3 NATIVE just recieved a reciept from PayPal for the sale, no any related license delivery or registration code!!!!
Hi Luke923,
You send me a PM - please send Your iLok ID there as well and if You haven't allready done this - check Your spam folder ...
How do I get refund for the Finalizer App? I bought this 2 weeks ago, it did not work from day 1 and I have been in contact with the TC Electronics team since then to fix it with no success. I have asked them multiple times about a refund and have been ignored.
I have also searched the TC Electronics website to identify their complaints procedure and it appears they do not have one.
Good luck with that. TC Electronic is the worse company to deal with. They have NO customer support. I bought Finalizer and didn't receive my email with the serial number. I am so pissed off.
If you get any issues as a small customer with TC electronics, forget it, it's like dealing with a crook or a drug dealer. Once they got your money they make sure reaching out to them is impossible, yet acting like they have some form of customer support.
You want an example of how low TC electronic is, what and the bunch of crooks they are? Go on their support page. They have the guts to put pictures of support people with a smile on their face and a headset as if they have a proper customer support team and a call center. They don't. it's all smoke and mirrors.
Hi Azenkwed,
Did You get Your license ? Please PM me or reply here if not!
We have seen issues with the email getting caught in spam filters ...
All the best from
Claus
I would like to know how to get a refund as well as the user above this thing hasnt worked since I bought it.
Hi Terrany,
I would like to help - will You describe the issue and what is Your System setup?
All the best from
Claus
I finally got it to work in my system...sort of! The first I learned from TC Electronic support is that you must use it with an ASIO sound driver. Okay, so I opened it in a different computer with ASIO and I have it authorized through iLok...fine! And I got it to open, take a master, manipulate it and so on. I also put in several reference track and...voila! I can compare my track to pro released tracks! However, I never got an answer from support re: the Finalizer.exe (the executable file) doesn't install the program into my Windows 10 operating system, it just opens directly from the folder where it sits on my C drive. This can't be right because when I go to save as a project, it saves the name I gave in the folder I sent it to, however, there's no file extension assigned to it. And I have no clue what file extension it should have. Windows can't open it without a file extension. That's why it's not right...the fact that it opens directly from the folder withought installing to the operating system...we're missing something here.
Will someone please confirm that this is the problem with this software...IT DOESN'T INSTALL INTO THE OPERATING SYSTEM...IT JUST OPENS DIRECTLY FROM THE FOLDER! SO I CAN'T SAVE A PROJECT BECAUSE IT DOESN'T ASSIGN YOUR FILE AN EXTENSION!
Now that I more or less figured out how it works (I read through much of the manual) I would love to have actually save a project so I can go back and keep refining my master.
WILL SOMEONE AT TC ELECTRONIC PLEASE FIX THIS ISSUE OR RETURN OUR MONEY...100 HARD-EARNED AMERICAN DOLLARS!
Thanks,
DrMove
The PowerCore was an expensiv hardware based VST plugin System form t.c. electronic. 14 Plugins are free on the hardware, all other licensed plugins you had could buy and register until 2017. Until 2018 t.c.electronic has closed all services and the user-acounts are frozen now (or deleted, no one knows). Now you can't move a license to another hardware or buy one. You can use it like it is, until something gets broken. If your hardware don't work anymore and you have to change the Hardware, all your license are gone. All useable Plugins you could use at the PowerCore Hardware are fixed at the driver software but without the license there are no chance to use it. The System should be dead now, but a lot of people still need it for make music and had payed a lot of money for license they could not use someday in the future.
We are more tha a few :
I downloaded the Finalizer program but cannot get it to work with my Apollo 16mkll thunderbolt interface. Seems like the software will not communicate with the hardware. I can't change sample rates and get the sample rate mismatch flag when I load an audio file.
I bought Finalizer app today, and it doesn't work in my pc.
i use RME Babyface , Windows 7 64bit .
when i launch Finalizer app, 'No audio device configured' shows up.
and i already activate from ilok manager as well.
i re-installed RME driver, but still doesn't work.
Please help me. if it doens't work, i want to refund it.
error.jpg Hi thepc997,
Try deleting the Preference file found here:
I deleted app.xml file, switch to Windows Audio the first time.
but it still doesn't work.
I tried in my laptop, (Window 7 pro) and it works .
but stil cant boot in my Desktop . i don't know why.
when i launch Finalizer app , just white screen and keep loading with No audio device sign. can not click anything . what should i do ?
Have You switched to Windows Audio driver before launching the Finalizer App ?
Yes, i switched . but it still doesn't work.
I'll try to create a similar setup and do some more testing
Keep You updated ...
I purchased a license for the Finalizer app yesterday. I recieved a reciept from PayPal for the sale but I have had no email containing the iLok registration code. I submitted a support request (01000012) but have had no response from that either.
It's now 4 days since I bought this software and I still haven't been sent the license. This is not acceptable.
I have requested a refund. If I don't receive one with 24 hours I will open a dispute with PayPal.
I purchased the TC Electronics Finalizer App for $99 on 23 August. On 24 August I raised an issue with the TC Electronics service team. as the application would not work at all on my PC.
It is now two weeks later and this is still not working. I have exchanged numerous emails with Pedro Rodrigues at MusicTribe and I have asked for a refund multiple times. This is not acceptable.
Pay me my refund TC Electronics.
Hi Alex,
Please PM me with details about this issue and I'll do my very best to help You.
Hi, I'm in exactly the same position and cannot get a proper response from support. Pedro has responded but not answered the question. I cannot use the cloud as it says my ID and email address are incorrect. How can that be if i can log in hear. There is no option on the app to retreive a forgotten password if that was the case either. It's very poor service.
Hi efryan,
When You click on Login to Analyzer here: https://finalizer.com/analyzer
there is an option to click on "Forgot Your Password?" Have You tried that ?
Look out for a email with your unique access code and details on how to join.
We look forward to seeing you soon!
Look out for more session announcements soon on our social media channels and at www.musictribe.com
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