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242,599 members
118,993 posts
  • New
    RCMRECORDS45
    Newcomer - Level 1
    2021-04-26

    I had to re-install Windows and all of my software. I also had to set ip a new ilok account which now won't accept my serial number.

    Order number: 90937
    Name: Richard Maynard
    Email Address: [email protected]
    Time of purchase: 19/04/2021 13:41:18 (Central European Summer Time)

    Product: SYSTEM 6000 NATIVE BUNDLE

    Activation

    To activate your software, please download and install the iLok License Manager, available from iLok.com and use the Redeem an Activation Code feature.


    Activation code:
    8105-9627-7204-4013-6483-2928-5281-09
    read more...
    0 42
    • RCMRECORDS45
      KyleJohnson Hello, Kyle here with Music Tribe. Please submit a Support ticket through the Support page and then Technical Support link so that someone can assist you.
      • Apr 26
  • New
    justjooa
    Newcomer - Level 1
    2021-04-01

    Would like to receive the license. 

    There's no MD4 in the support portal.

    0 41
    • justjooa
      ChrisEdwards1 Hi justjooa,

      Can you please check your spam/junk email folder, as sometimes the Activation Code email will be routed to here.
      If the Activation Code is not in your spam/junk can you please submit a technical support ticket by going to support at the top of the page and scrolling to the relevant field. Please provide a screenshot of the order and your iLok ID in the ticket submission and we can then investigate this further.
      • Apr 1
  • New
    dblock1
    Newcomer - Level 1
    2021-05-18

    Purchased yesterday but I've been going in circles trying to find out exactly who to contact.

    Would appreciate some help.

    0 38
    • dblock1
      WilliamR Hello, William from musictribe here. Can you please check your spam/junk email folder, as sometimes the Activation Code email will be routed to here.
      • May 18
      • Exactly who do I contact for not receiving Finalizer software code?
        dblock1 Thanks for responding William. Yes, I'm well aware of the spam folder possibility so have been checking that folder as well as my inbox since yesterday. Can you tell me what steps to take to get my code please?
        • May 18
  • New
    Double69
    Newcomer - Level 1
    2021-06-21

    Hi there,

    After my MD4 trial was over last week, I immediately bought the full version, as I'm in the middle of customer projects where MD4 was used.

    After the purchase came the shock, it takes 24 to 48 hours until the full version is unlocked. Where can you find something like that, it's 2021.

    And please, how do I explain to my customers that their projects won't be finished.

    A seamless transition from trial to full version simply has to be guaranteed in the professional sector.

    The highlight is yet to come ...

    It was now more than 60 hours ago that the MD Native Software was purchased and I haven't even received a purchase confirmation or activation yet. The money was of course debited immediately.

    That is not professional and an absolute cheek. I expect immediate activation and compensation for the trouble this caused.

    read more...
    0 33
    • Double69
      KyleJohnson Hello, Kyle here with Music Tribe. It sounds like it could be a communication error, first double check your Spam filters in your email. If you do not see anything there then please contact us directly through the Support link at the top of the page so that someone can assist you with this license.
      • Jun 21
      • Big Fail for professionals @MD4 Native
        Double69 Hi Kyle, thanks for your quick reply. I have checked my spam folder every hour. I thought the delay is beacuse of weekend, but still haven´nt got any notification after my purchase. I also checked my ILok account for pending registrations, nothing. I also was searching for a dircte support contact, but could not find anything. All support links were routed to this page here. Please privide a support link
        • Jun 21
      • Big Fail for professionals @MD4 Native
        Double69 Thanks Kyle, problem solved
        • Jun 21
  • New
    newhopemedia
    Newcomer - Level 1
    2021-07-02

    When I recently tried to update my installation of LM6n on my Mac running macOS 11.4 Big Sur an error dialogue box popped up indicating the installation could not proceed 'because Apple cannot check it for malicious software. The software needs to be updated.'
    I'm guessing the same may apply to my LC6n software, which current is up to date but I would hate to need to reisntall it if it has the same problem with Big Sur.

    When will an updated version of these installers that function with Apple's malicious software check be released?

    read more...
    0 33
  • New
    donzellireynolds0904
    Newcomer - Level 1
    2021-04-10

    How can I initiate a refund for an erroneous duplicate purchase of the Native Bundle?

    0 31
    • donzellireynolds0904
      Nigel67 Hi. I will send you an e-mail as I need to get various details from you.
      • Apr 12
      • Initiate Refund for Erroneous Duplicate Purchase
        Nigel67 E-mail sent. Please also check your Spam and junk folders.
        • Apr 12
  • New
    SebastianOhmert
    Newcomer - Level 1
    2021-06-22

    Maybe the answer is out there somewhere already - but to be quite frank, it took me too long to even get here - or to get in touch in anyway with TC. I used to adore the company, it was a benchmark regarding being customer friendly and it's service. Now the benchmark that is left seems to be the sonic quality of their products. Which is still great.

    But here's my question: I've been a TC user for a long, long time. I started with the Powercore (in the days when it was still PCI) moved on to the Powercore Express and finally managed to make a dream come true when buying two units of the System 6000 plus the ICON remote. Now I saw the Native series coming up, but didn't even bother to try so far, as I think if TC values loyality and their customers at all, than a crossgrade option for all owners of the System 6000 should be a matter of course!

    So again: is there a crossgrade option and if not: really??

    Please don't make me dissapointed here.

     

     

    read more...
    0 25
  • New
    MichaelBransome
    Newcomer - Level 1
    2021-06-18

    We use a studiokonnekt 48, purchased new a very few years ago. It has been our audio interface workhorse for years under several iterations of MacOS. TC has apparently released the 64-bit version of Windows drivers/apps for controlling this and other TC interfaces. It is not apparent that TC Electronic (today part of the Behringer concern) has commited to letting us use our perfectly healthy audio interfaces under 64-bit system software such as Mojave.

    We are asking TC Electronic - presumably its own division in the Behringer sphere - to commit to developing and releasing 64-bit-compliant software for the studiokonnekt 48 and the handful of other excellent TC audio interfaces from that generation, so that we who pay your bills and make doing business a pleasure can remain happy users of TC's great gear.

     

    Let's go TC, show us - your user-base - some honest and simple generosity!

    read more...
    0 24
    • MichaelBransome
      NicJonesMT Hi Michael. The TC Near interfaces (Konnekt and Impact) are long discontinued. This means that there will be no future updates to the software that the products use.

      Some users have had some success using these products with more recent operating systems however we do not officially support this.
      • Jun 18
  • New
    EgenlaufMusic
    Newcomer - Level 1
    2021-07-28

    Hello, dear team, on Monday I bought the stereo loudness bundle. Booking was made via Paypal. According to the order confirmation in the browser, it is said that I will receive the activation code within 24 hours. It's been 48 hours now. nothing in spam!!! 

    Best 

    read more...
    0 19
    • EgenlaufMusic
      ChrisEdwards1 Hi EgenlaufMusic, Can you please check your spam/junk email folder, as sometimes the Activation Code email will be routed to here.
      If the Activation Code is not in your spam/junk can you please submit a technical support ticket and provide a screenshot of the order and your iLok ID? We can then generate this for you.

      To Submit a ticket go to support at the top of the page and scroll down to the technical support tab.
      • Jul 28
      • No Authorization Code for the Stereo Loudness Bundle
        EgenlaufMusic Please Look at Case CAS-474551-W1D8D8  -  LC2 NATIVE  - Order 9291
        • Jul 28
      • No Authorization Code for the Stereo Loudness Bundle
        EgenlaufMusic I've been checking my emails since Monday
        • Jul 28
    • EgenlaufMusic
      EgenlaufMusic You find all infos in the Case. I'm a little annoyed
      • Jul 28
    • EgenlaufMusic
      ChrisEdwards1

      Hi EgenlaufMusic, thanks for confirming your case number. I have just followed up for you on the case, your license has now been deposited. I hope this helps.

      • Jul 28
      • No Authorization Code for the Stereo Loudness Bundle
        EgenlaufMusic Thx !!!!
        • Jul 28
      • No Authorization Code for the Stereo Loudness Bundle
        LucaFrancini Hey Chris could you please take a look at my ticket as well? I replied with Paypal info but I got no answers. Thanks CAS-473856-T4M6D8
        • 1
        • ·
        • Jul 28
      • No Authorization Code for the Stereo Loudness Bundle
        ChrisEdwards1 Hi LucaFrancini, upon checking your case I can see my colleague requested on 24/07/2021 a copy of your order confirmation and your iLok ID but I can see no further correspondence. Would it be possible to reply to the case providing this information or alternatively PM with this information?
        • Jul 28
  • New
    LucaFrancini
    Newcomer - Level 1
    2021-07-27

    I purchased MD4 HD Native plugin on July 23 and I still don't have any authorization code. I've opened a ticket and I was asked to provide aa screenshot of the payment, which I did on July 24 and I got no more replies.

    I'm using the trial now, but I'd like to receive the full version since it's a digital purchase and we're living in 2021

    read more...
    1 17
    • LucaFrancini
      WilliamR Hello, William from musictribe here. Sorry for the delay, Do you have a case number so that I can look into this for you?
      • Jul 27
      • No Authorization Code for MD4 HD Native after 5 days
        LucaFrancini CAS-473856-T4M6D8
        • Jul 28
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