Statistics

298,879 members
182,558 posts
  • New
    Paulo69
    Newcomer - Level 1
    2022-04-22

    I bought a TC2290 Native 29th November 2021 Still no authorisation code for ilok account, Very very poor


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    0 14
    • Paulo69
      WilliamR Hello, WIlliam from musictribe here. I've sent you a direct message. Could you please reply with your iLok ID. I can get this sorted for you ASAP.
      • Apr 22
  • New
    Beep2458
    Newcomer - Level 1
    2022-01-18

    Hi I bought 3 licences of VSS3. I have no recived iy yet. Ples can U send mr those asap and invoice as well.

    for comunication pleas contact me on lukas @studiobeep.cz

    0 14
    • Beep2458
      Dale_M Sorry this weas missing, can you go to the Support tab above and send us the request on a technical ticket please?
      • Jan 18
  • New
    wood381
    Newcomer - Level 1
    2021-12-02

    Hello,

    I purchased the product 5 days ago.

    I have contacted support 4 days ago and 3 days ago, but it doesn't seem to be checked yet.

    Looking at this forum, I thought there would be no reply, even if I just waited.

    What is going on?

    Please hurry up and do the best you can, because your product is great.

    Best regards,

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    1 13
    • wood381
      PedroRodrigues Hi wood381 thank you for your post, can you please provide me your PAYPAL purchase confirmation and your ILOK USERNAME so I can check what happened. Thank you
      • December 2, 2021
    • wood381
      wood381 Hi Pedro.
      I replied directly to you.
      Thank you.
      • December 3, 2021
  • New
    Kohli
    Newcomer - Level 1
    2021-11-15
     
     

    I have completed the payment when purchasing LM2N Native last thursday. Still haven't received the Activation Code. I paid via Paypal (9U890260VJ690945H) Invoicenumber is 1521705.

    Thank you

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    0 11
  • New
    Dominic21
    Newcomer - Level 1
    2022-03-01

    Je ne suis pas cabale de connecte mon module DVR250 avec l'application sur mon ordinateur

    et je ne trouve pas le code d'activation 

    0 11
    • Dominic21
      PedroRodrigues Bonjour Dominic21, merci pour votre message, le code que vous mentionnez doit être fourni par le partenaire qui vous a vendu l'appareil.
      Veuillez d'abord confirmer que le code n'était pas à l'intérieur du colis.
      Si ce n'est pas le cas, veuillez contacter votre revendeur pour demander le code de votre appareil.
      Si ce n'est pas possible, veuillez m'envoyer un message privé avec votre facture et je ferai de mon mieux pour vous aider à résoudre le problème. Merci
      • Mar 1
  • New
    toustou
    Newcomer - Level 1
    2022-03-03

    bonjour

    je ne trouve pas le numero de licence pour activer le plug ins, le revendeur m'indique de me servir du numero de serie mais il ne correspond pas au format demander par ILOCK! command puis-je faire pour le trouver?

    merci

    0 11
    • toustou
      NicJonesMT Hi Toustou.
      If you have purchased the DT version of the DVR250 then you do not need a license to activate it. Simply connect the DT Controller to your computer and it will authorise the license.
      You also get a 60 day travel period where you can use the Plugin for 60 days without needing to connect the Desktop Controller.
      More detail on this can be found on page 9 of the user manual.

      Salut Toustou.
      Si vous avez acheté la version DT du DVR250, vous n'avez pas besoin de licence pour l'activer. Connectez simplement le contrôleur DT à votre ordinateur et il autorisera la licence.
      Vous bénéficiez également d'une période de voyage de 60 jours pendant laquelle vous pouvez utiliser le plug-in pendant 60 jours sans avoir à connecter le contrôleur de bureau.
      Vous trouverez plus de détails à ce sujet à la page 9 du manuel d'utilisation.

      https://mediadl.musictribe.com/media/PLM/data/docs/P0DCR/DVR250-DT_M_EN.pdf
      • Mar 3
  • New
    grilledfish53
    Newcomer - Level 1
    2022-04-15

    I used finalizer on one project 2020-2021- I tried to open it today several times and I had to force quit since it would not open.

    0 10
  • New
    Beep2458
    Newcomer - Level 1
    2021-12-16

    Hi I bought 4 licences of VSS3.

    No email and licences recieved... 

    I all ready complain two times on this portal. No help rom your side.

    Pleas send me those licences and invoice ASAP...!

    ilok:lukasmoudry


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    0 10
  • New
    ranchdip
    Newcomer - Level 1
    2022-04-06

    Hello,

    I am running Rosetta 2 on my new MacBook Pro and for some reason the trial bundle for the TC electronics Finalizer will not install. Is this a known problem or am I doing something wrong?

    0 9
    • ranchdip
      WilliamR Hello, William from Musictribe here. Please click on the support link above and open a tech support case. Someone will get this sorted out for you ASAP.
      • Apr 6
    • ranchdip
      ranchdip

      I had put in a ticket back on March 11th and the ticket was cancelled without any responses. I’ve been a long time TC Elec user from back to the original Finalizer and this experience with the software has been horrible. This support site is so slow and it’s tough getting any help.

      • Apr 11
  • New
    PeterStedt
    Contributor - Level 2
    2022-08-14

    Hi

    After a computer crash I can no longer log in to Finalizer.com from FINALIZER and use the comparison tool.
    I can log in to the webpage and use it and the password was saved in the webbrowser somehow (still I wonder what the password was because I have not change it)

    Where do I find the proper way to get a new password som I easy can log in FROM Finalizer directly.

    To ask for support on the musictribe web pages is difficult, I really dont know where I should go, its confusing.
     

    Best
    Peter Stedt

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    0 7
    • PeterStedt
      NicJonesMT Hi PeterStedt.
      Sorry to hear you are having issues.
      Can you please click support at the top of the page and submit a technical support ticket if you are still experiencing issues. Thank you.
      • Aug 18
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