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234,077 members
109,689 posts
  • New
    Ziart
    Newcomer - Level 1
    2020-10-31

    Hello,

    We've bought a TC electronics VSS3 stereo source Reverb TDM a few years ago and would like to update id to the new version of the VSS3.

    Please indicate me what's the best solution to do this.

    And excuse my english!

    Best regards

    O.Lecoeur

    Studio Honolulu

     
    What do you want to do ?
    New mail
    read more...
    0 79
    • Ziart
      PedroRodrigues Hi, Honolulu Lecoeur to acquire or upgrade any license please follow the link below to access our Webstore https://store.tcelectronic.com
      • November 1, 2020
    • Ziart
      sseymour7 To be clear, do I have to "upgrade" if I already own VSS3 from 2018 and just want to update it (if necessary) to ensure compliance with Mac OS X Catalina (10.15.7)?
      • November 2, 2020
      • TC electronics VSS3 up to date
        PedroRodrigues Hi Stan if you have a VSS3 TDM you will have to follow the link above to update to a VSS3 NATIVE as this is the only version available for Catalina as the TDM version as been discontinued for some time now
        • November 3, 2020
  • Mirazzboono
    Contributor - Level 1
    2020-03-09
     

    Hi I have question about tc tdm all plugins. It is possible to buy old tdm tc plugins licences from you?? I have old Pro tools HD 2 pcie system. 

    0 76
    • Mirazzboono
      TC-Mike

      Hi,


      i'm not sure wether the old TDM versions are still available.


      Let me just ask somebody and get back to you...


      Best regards,


      Mike

      • March 17, 2020
  • Karelwill
    Contributor - Level 1
    2020-04-03

    Hi,

    I want to upgrade to Catalina, but I'm not sure if TC Near will still work, as it is a 32 bit app.

    Will I still be able to use my Studio Konnekt 48?

    Thanks,

    Karel.

    0 75
    • Karelwill
      TC-Claus

      Hi Karel,


      You will be able to use the inputs/outputs but no control via TC Near, because as You write, it's not 64bit compatible. I guess it depends how You use Your SK48?


      I'm using mine just for in/out and it works fine in Catalina


      All the best and stay safe from


      Claus

      • April 21, 2020
  • oscarvictoria
    Newcomer - Level 1
    2020-07-07
    Hi, I bought the VSS3 Native plugin yesterday via PayPal payment, and didn't receive any confirmation e-mail for iLok registration. What can i do to get the ilok incense? paypal account: [email protected] ilok account : oscar-victoria email: [email protected]
    read more...
    0 73
    • oscarvictoria
      WilliamR Hello, Please submit a Care Ticket at the Support link above so we can get this resolved for you.
      • July 7, 2020
    • oscarvictoria
      TC-Claus Hi oscarvictoria, I've deposit a VSS3 license to Your iLok account - it's waiting in Your iLok Manager :-) Sorry for the trouble - our back-end has been down but is up and running again. All the best and stay safe from Claus
      • July 8, 2020
    • oscarvictoria
      humanbeing I have the same problem can you help me? I've been waiting 3 days here's my ticket: CAS-396028-X9F1G3
      • November 30, 2020
      • VSS3 Native Plugin pucharsed
        WilliamR Hello Matthew, apologies for the delay, someone should be contacting you in your support case shortly.
        • November 30, 2020
      • VSS3 Native Plugin pucharsed
        humanbeing Hi William, I have Kyle Johnson assisting me. He put the VSS3 into my iLok account but I did not receive the activation code email. This was hours ago and I am not getting a response from him
        • November 30, 2020
  • simonbadao
    Newcomer - Level 1
    2020-08-13

    Hi, I bought the VSS3 Native plugin, and didn't receive any confirmation e-mail for iLok registration.

    PayPal receipt number:0884-8296-3972-3934

    ilok account : [email protected]

    Order number: 86835

    Ticket Number :CAS-129332-J8C6W9

    read more...
    0 72
    • simonbadao
      PedroRodrigues Hi simonbadao I have confirm and the VSS3 license is present on your ILOK account pending user activation, please log in your ILOK account and activate your VSS3 license. Thank you
      • August 13, 2020
      • VSS3 Native purchased
        simney Hi Pedro. Can you help me? I am interested in the VSS3 Native plugin but don't see a link anywhere on the TC Electronic product page to order it. Can you send me a link where to order it? Thank you.
        • 1
        • ·
        • August 15, 2020
      • VSS3 Native purchased
        TC-Claus Hi simney ... if You scroll a bit down, You'll find it on the store page :-) https://store.tcelectronic.com/ all the best and stay safe from Claus
        • 1
        • ·
        • August 16, 2020
    • simonbadao
      humanbeing I have the same problem can you help me? My open ticket: CAS-396028-X9F1G3
      • November 30, 2020
      • VSS3 Native purchased
        PedroRodrigues Hi Matthew my colleague Kyle is managing this case, please activate your license directly on to your ILOK account
        • December 1, 2020
  • Crisupp
    Contributor - Level 2
    2020-05-23

    Hi ive just encountered a problem where as the latest dvr250 plugings crash my cubase on scanning vst3 folder becomes unresponsive

    Plugins 2.002

    The earlier plugins 1.001 works fine

    Ive become aware that cubase is prone to do this but is a plugin issue

    Anyone have any ideas?

    I dont really want to be using the dvr software that is 2 yrs old almost

    read more...
    0 71
    • Crisupp
      TC-Claus

      Hi Crisupp,


      This can happen if You don't have the Pace software installed - get it here and let me know if it solves this issue: https://www.ilok.com/#!license-manager


      May I ask what OS and Cubase version ?


      All the best and stay safe from


      Claus

      • May 28, 2020
      • Dvr250 cubase scanning vst3 hangs
        Crisupp I had a hdd problem and ending up swapping it out and everything installed ok after that so i presume it was a bad os, sorry for not replying it wasnt on my top agenda at that time, thank you
        • 1
        • ·
        • Mar 8
  • aweinzler
    Contributor - Level 1
    2020-04-29

    Email I received upon purchase provides URL https://www.tcelectronic.com/vss3-native/support/#googtrans(en|en) but it's a broken link.
    Found this URL to Activate - https://service.tcgroup.tc/vss3tdmsoftware.asp
    Entered Activation code at https://service.tcgroup.tc/activate-license.asp.
    Entered iLok and email at https://service.tcgroup.tc/activate-license.asp.
    No progress, status just spins.

    Thanks!

    read more...
    0 65
    • aweinzler
      TC-Claus

      Hi aweinzler,


      Please PM me with Your iLok ID and proof of purchase and I'll fix this issue!


      All the best and stay safe from


      Claus

      • May 2, 2020
  • NewlyfeRecord
    Newcomer - Level 1
    2020-10-14

    tc electronic impact twin will it work with osx 10.8.5

    0 64
  • GustavoMoreno
    Newcomer - Level 1
    2020-07-07
    Hi, I purchased a licence for TC LM2 native today, and after checking out and paying, the site said that the activation key was emailed to me to my [email protected], but I never actually received that email with the key. Is there anywhere else I can retrieve the activation key?
    read more...
    1 62
    • GustavoMoreno
      TC-Claus Hi GustavoMoreno ... please send me a PM with proof of purchase and Your iLok ID - I'll deposit a license to You :-) All the best and stay safe from Claus. (a back-end issue is causing that You and our customers do not receive the activation email)
      • July 7, 2020
      • TC Electronics - LM2 Native activation key
        Scott1000 Hi Claus - my name is Scott , I purchased a licence for The Finalizer app yesterday and haven't received any email with the code ? Could you please help me too ?
        • July 8, 2020
      • TC Electronics - LM2 Native activation key
        Scott1000 I have proof of purchase on request
        • July 8, 2020
      • TC Electronics - LM2 Native activation key
        Scott1000 kind regards
        • July 8, 2020
    • GustavoMoreno
      GustavoMoreno Thanks - Claus. Sorry, am new to the tribe, how do I send you a PM? - anyway, my iLok id is: [email protected] and prove of purchase is attached.
      • July 7, 2020
      • TC Electronics - LM2 Native activation key
        TC-Claus A license is waiting for You in Your iLok Manager ;-) Have fun from Claus.
        • July 7, 2020
      • TC Electronics - LM2 Native activation key
        GustavoMoreno Cool - it works! thanks.
        • 1
        • ·
        • July 8, 2020
  • BigSmo
    Contributor - Level 1
    2020-05-06

    HI TC Electronics,

    Please approve my iLok transfer ASAP, the new owner is waiting.

    Thanks

    0 62
    • BigSmo
      TC-Mike

      Hi BigSmo,


      please provide your ticket number and then i'll notify my colleagues from the Pro Team or CARE team to follow up, if you haven't received an answer yet.


      when did you file your transfer request?


      Mike

      • May 6, 2020
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