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242,609 members
119,004 posts
  • New
    IvanAmadoFuentes
    Newcomer - Level 1
    2021-08-03

    Looking for a replacement mother board, turbosound audio was dropping, now making no noise at all, but turns on. I've called and contacted! Pls help.

    0 6
    • IvanAmadoFuentes
      Dale_M Hi there I think I have found your support request ticket on CAS-476138-V9H3R1 -I will reply to you shortly.
      • Tue at 12:40 AM
  • New
    Afern13
    Newcomer - Level 1
    2021-08-03

    hi all, 

    just looking for a solution as to why my polytune clip drains the battery even when the unit is switched off after use.

    thanks

    Adrian

    0 1
    • Afern13
      DavidKnighton Hello Afern13,
      This is a bit of a know issue that the power drains constantly. I believe it was the battery door shorting the negative and positive or something to the effect. You'll need to submit a service request for a replacement.
      • Tue at 3:54 PM
  • New
    lazarusmusiq
    Newcomer - Level 1
    2021-08-03

    Hey guys the library button on my clarity m is not working i just bought it 7 months ago and I don't understand 

    0 2
    • lazarusmusiq
      Dale_M Sorry to hear this, please go to the support tab above and select Technical for us to assist you.
      • Mon at 11:16 PM
  • New
    Chris135
    Newcomer - Level 1
    2021-08-03

    hello, is the control panel "just this" ?

     

    https://behringerwiki.musictribe.com/index.php?title=Configuring_the_PC_to_Interface_with_the_X-USB_Card

     

    cause this is my saffire control panel :

     

    https://static.macupdate.com/screenshots/290954/m/saffire-mixcontrol-screenshot.png?v=1610524673

     

    the control panel is where i set 256samples latency or 2048... where i set 44Khz or 88khz...

     

    assure me lol, post screenshots & explain. Thanx :)

     

     

    it's X32 Edit ?

     

    read more...
    0 6
    • Chris135
      Nigel67 Hi Chris135, X32 Edit can be downloaded from this link
      https://www.behringer.com/behringer/product?modelCode=P0AAP
      It can be found in the Software tab. It looks similar to your Saphire Control Panel. The link you have given is for the X-UF expansion card driver control panel which is very old and no longer supported.
      • Mon at 10:19 PM
    • Chris135
      Chris135

      where is DAW channel ? it goes directly in LR ? X32 compact has X-USB card included ? 48khz max ? i can use X32 as soundcard with my synths INs in DAW ? i can use Ethernet plug for soundcard or just remote ? Thx.

      • Tue at 11:40 AM
  • New
    Duncan808
    Newcomer - Level 1
    2021-08-03

    I just updated the firmware to 2.1.2; so far, so good.  

    I had a previous issue where mute function did nothing and solo provided mute functions and was hoping 2.1.2 would fix this. It didn't, so I reset under settings holding HOLD and button 16. Unit said "WAIT" then rebooted. I power cycled only to discover that neither PROBABILITY or FLAM work any more.

    Has anyone experienced this issue? Is there a fix?

    Thanks so much in advance...loving this machine but it is a bit buggy.

    read more...
    0 2
    • Duncan808
      john0121 Hi Duncan,

      Sorry for the problem you've had with the RD-8. Would you be able to fill out the Tech Support form via the support button at the top of the page? One of our specialists can work through some troubleshooting with you and make sure we get this working again as it should.
      • Tue at 11:26 PM
  • New
    johnherron
    Contributor - Level 1
    2021-08-02

    Im wondering how to reset my voicelive 3 extreme.  Last gig i had it got sideways big time and we had to yank it out of the mix, and go straight to the board. Im sure its some small something i did to the settings in some of my presets....

     

    would this be the right course of action in this situation?   I don't know why it went haywire, but it did.  

     

    thanks

    John

    read more...
    0 0
  • New
    JoeWelfeld
    Contributor - Level 2
    2021-08-02

    I found one "authorized" repair place that has not been autherized since 2003, for some reason they refused to remove hiom from the list. He rvrn hsd his lsyer write a letter. Come on Behringer.  Bell Labs in Brookfield CT.  I fiund anotehr one Greenwich, but they never answer the phone. The rest seem pretty far so I am looking for some  help for my X32Rack.

    Thanks in advance

    Joe Welfeld 

    read more...
    0 6
  • New
    RRtilt
    Newcomer - Level 1
    2021-08-02

    Can I connect a laptop or computer to the XR18 with an ethernet cable and also still be able to connect an iPad to the XR18 wifi? If so, how do I do this. Or do I need an external router to accomplish this? Thanks.

    0 2
    • RRtilt
      KyleJohnson You would need to use a router. The XR18 can be set to connect via Ethernet OR the internal WiFi, so you would need to set it to Ethernet and connect to the Router, then you can connect several devices to the router for control.
      • Mon at 2:08 PM
  • New
    ChristianKönig
    Newcomer - Level 1
    2021-08-02

    Please, give us an estimation about offline/remote software. Release of wing is almost two jears ago and there is no information about it. Maybe they a need a new firmware or something else but I could not imagine that there is no approximate period for release. Sure, MixingStation is usable but also there we missed a lot of functions.

    Shall we wait another two years to get a "really professional system".

    Kind Regards

    Christian König

     
    read more...
    0 8
  • New
    captainflab
    Newcomer - Level 1
    2021-08-02

    I just bought a Duplicator. TC Helicon's own documentation says that it can do octave up or down, but when I tried it out, I only got the octave down. How do I get the octave up instead? Does it need a firmware update to make that happen?

    0 5
    • captainflab
      ChrisEdwards1 Hi captainflab, The Duplicator octave function is dependent on the preset that's currently loaded. The pedal should come from the factory pre-installed with the up and down, however, this can vary. You can change this within the Voicesupport 2 application, if you do not yet have a copy of this it can be downloaded from the downloads center below:

      https://www.tc-helicon.com/downloads.html
      • 6 hours ago
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