• New
    • George Kalapothareas
      Leah from Music Tribe Hello George, I've visited the article you've linked and it does show the images. Please try visiting the link again. If you are unable to see the images, here they are as well. (The image with the graph is the first one in the article.)
      • 4 hours ago
  • New
    2020-11-18

    hello friend, this driver doesnt work in my computer. any solutions?

    i downloaded CMD Asio Drivers v1.5 and v1.7, both didnt work. 

    0 6
  • New
    2020-11-18

    Hello Tribers-

    Anybody out here in BugeraVille have a problem with the FSB104 footswitch. It is the footswitch for the 333XL Infinium Amp model.

    The pins do not line up in accodance to plug at back of amp.

    0 9
    • Rod Wallace
      Rex Beckett Hello Rod, it looks to me that the plug has been damaged. It should have five pins and a plastic guide (see attached). I suggest that you contact your supplier.
      • Nov 21
  • New
    2020-11-14

    I am utterly disgusted with your company. It took over a month, endless emails, forums, and re-sending information I provided multiple times to multiple people, before I finally got Musictribe to get warranty service to me, and then you give me a service center that is backlogged for TWO MONTHS in Digitron Electronics. It should be noted that the folks at Digitron are as frustrated with your lack of communication as I am.

     
    After making a VIDEO of the problem that you requested, you didn’t even get that right in the warranty repair you sent to Digitron. I personally drove TWO HOURS one way to deliver the unit, as I cannot afford to ship such a heavy unit anywhere. 
     
    You sent me a DEFECTIVE Turbosound Ip3000, and I have been OUT OF WORK as a solo musician who plays private engagements as a result, and now I find out it will be at least TWO MORE MONTHS before my unit is repaired, through NO FAULT OF MY OWN?!!!
     
    You all out to be ashamed of yourselves. As far as I’m concerned, you should have sent a new unit to me altogether. Your lack of quality control & customer service has been DEVASTATING to me professionally. I am out well over $1,000 in the defective unit, and way beyond that in the lost wages of cancelled gigs as a result of your incompetence. 
     
    I will be making a point to let as many of my colleagues in the greater Los Angeles area know how I’ve been disregarded by Musictribe, as well as on your forums. I have all the documentation. Shame on you. 
     
                -Beyond disappointed. Devastated.
     
                Greg Erba. (323)385-6184
                                17812 Elizabeth Lake Road
                                93532
     
     
    read more...
    0 9
    • Gregory Erba
      John Matthews Hi Gregory, sorry to hear about the experience you've had with your IP3000 and arranging a repair with us. Could you please let me know the case number (format CAS-XXXXX-XXXXX) you have been arranging this on and I'll have a look if there is anymore can be done here.
      • Nov 15
      • Disgusted with your customer service. Defective Turbosound IP3000
        Gregory Erba CAS-149861-F7V8G8
        • Nov 15
      • Disgusted with your customer service. Defective Turbosound IP3000
        John Matthews Thanks for the information, I'll escalate this to a colleague who can advise further.
        • Nov 16
  • New
    2020-11-13

    Hi, can anybody please help me find the replacement front side for a pair of B1030A monitors? Look at the photo, they turned sticky and spotty. Thank you!!

    0 4
    • JAVIER BODE
      Kyle Johnson Hi Javier, Kyle here with Music Tribe. Please contact us directly by clicking on Support at the top of the page, then select Spare Parts.
      • Nov 13
  • New
    2020-11-11

    Dear Team,

    We are Hoang Bao Khoa, a distributor of Music Tribe in Vietnam. We are looking for spare parts of woofer which is diaphragm.

    We know that your end sells woofer as a spare part. How about the diaphragm of woofer only?

    As our customers send us their feedback about this. When their Turbosound speakers have problem with woofer, they need to change the whole woofer instead of its diaphragm part only. This makes the fee for repairing increase. Meantime, JBL brand offers the smaller components of woofer (as in the picture), which reducing the cost much.

    Kindly advise if your end provide diaphragm as a spare part? Or any better suggestion?

    Thanks

    Diem

     

    read more...
    0 4
    • Diem Tran
      Kyle Johnson Hello Diem, Kyle here with Music Tribe. For this inquiry please contact support directly. Click on Support at the top of the page, scroll down and submit a Spare Parts ticket.
      • Nov 11
  • New
    2020-10-30

    Hello community,

    I hope there is some sound engineer here. I wondered whether it is technically possible to build an external USB sound card with volume control and USB and plug connections for headsets, headphones and microphones similar to the attached image(s) (but in Behringer quality ;-) like the UCA222), but with integrated sudden sound peak (high frequency) suppression or attenuation like what Sound Lock (https://www.3appes.com/sound-lock/) does. Although Sound Lock works fine under normal circumstances its reaction time to sudden noise peaks (like with feedback) is about 4 seconds, which is far too high. The solution on the sound card could be either software on a chip (+ battery and USB feed?) or a hardware solution. FIY, in case you wonder: this is not the same as active noise cancellation (ANC).

    Addition: After some further surfing on the Behringer and musictribe websites, I see that feedback suppression withe a reaction time of 0.2 seconds is possible with a Behringer algorithm (FEEDBACK DESTROYER FBQ1000). So the question is: is this possible on a small device as described above. 

     

    Kind regards, keep safe and have the best day ever, every day. 

    read more...
    0 2
  • 2020-10-21

    For several weeks I have been attapting to contact Musictribe to have my warranty fufilled on a faulty Turbosound IP3000 I purchased from Musictribe through ebay.

    Upon the first use of this product it was faulty. Very low output, and extremely nasally, as if the tweeters were blown. I have had to cancel multiple gigs and have lost work as a solo acoustic artist as a result of this hassle.

    I attempted to get a response trhough the Musictribe website as suggested by the return message through my ebay purchase. It is not working properly. I have also emailed Musictribe to ask for personbal assistance and have recieved no response in over two weeks. 

    This is extremely frustrating. I have spent well over a thousand dollars on this refurbished speaker system and it is useless. 

    My warranty number is #184170689796

    I need to know what will be done at this point to have the 10 year warranty fufilled as promised when I purchased this product. 

     

                                                  Greg Erba (323)385-6184

     

     

    read more...
    0 15
    • Gregory Erba
      Gregory Erba What do I have to do to get someone from musictribe to contact me back at this point? The website is extremely slow & buggy in trying to follow through with the warranty. I have a useless Turbosound IP3000 and am a working musician losing work because of this.
      • Oct 21
    • Gregory Erba
      Alexander Lane Hi Gregory,

      You need to submit a CARE ticket for this, click SUPPORT at the top of the page, select SERVICE, then fill out the required details and one of the team will respond within 24 hours.

      Apologies for the frustration, rest assured the care team will help you out.

      Any issues with the ticket submission, please let me know and I can investigate.

      My email is [email protected] if you want to contact me directly.
      • Oct 21
      • I need immediate assistance in having this faulty Turbosound IP3000 replaced with the 10 year warranty!!!!  Extremely poor customer service so far, very frustrated.
        Gregory Erba I am utterly disgusted with your company. It took over a month, endless emails, forums, and re-sending information I provided multiple times to multiple people, before I finally got Musictribe to get warranty service to me, and then you give me a service center that is backlogged for TWO MONTHS in Digitron Electronics. It should be noted that the folks at Digitron are as frustrated with your lack of communication as I am.

        After making a VIDEO of the problem that you requested, you didn’t even get that right in the warranty repair you sent to Digitron. I personally drove TWO HOURS one way to deliver the unit, as I cannot afford to ship such a heavy unit anywhere.

        You sent me a DEFECTIVE Turbosound Ip3000, and I have been OUT OF WORK as a solo musician who plays private engagements as a result, and now I find out it will be at least TWO MORE MONTHS before my unit is repaired, through NO FAULT OF MY OWN?!!!

        You all out to be ashamed of yourselves. As far as I’m concerned, you should have sent a new unit to me altogether. Your lack of quality control & customer service has been DEVASTATING to me professionally. I am out well over $1,000 in the defective unit, and way beyond that in the lost wages of cancelled gigs as a result of your incompetence.

        I will be making a point to let as many of my colleagues in the greater Los Angeles area know how I’ve been disregarded by Musictribe, as well as on your forums. I have all the documentation. Shame on you.

        -Beyond disappointed.

        Greg Erba. (323)385-6184
        17812 Elizabeth Lake Rd
        Lake Hughes, CA
        93532
        • Nov 13
  • 2020-10-19
    I have a problem I hope you can help me with.  I am loving jamming with my lead guitarist and when we play live together, I use TC helicon for amazing vocal harmonies.   In JK right now I am plugging my guitar cable and mike xlr cable into TC helicon and then two appropriate cables into my Focusrite audio interface...but it doesn't work while jamming or when we try to record. Can you help?
     
    read more...
    0 20
    • Thomas Fefer
      Nigel Turner Hi Thomas, please can you advise which TC Helicon device you are using. And are you getting signal into the Focusrite audio interface, it should have some sort of monitoring feature that you can listen to to see if you are getting audio into it.
      • Oct 19
      • JamKazam & TC Helicon
        Thomas Fefer Hi Nigel--Thanks so much for responding to my inquiry I have the TC Helicon Play Acoustic model. I cannot hear the harmonies at all on my end. The monitor dial on my Focusrite is turned all the way up. My guitarist hears the harmonies faintly on his end.
        • 1
        • ·
        • Oct 20
      • JamKazam & TC Helicon
        Nigel Turner Hi Thomas, can I confirm that the TC gain set up has been done per the manual. Is the input signal LED lighting green when you sing and play the guitar through the unit? Are you able to plug the outputs of the TC directly into an amp to check the levels you are getting out the TC device or even plug some headphones into it to check that you can clearly hear the audio? You haven't mentioned which Focusrite you are using, but the ones I have seen, have a direct monitor switch for headphones so that you can hear the audio directly off the gain pots. Can you check this and see what the audio sounds like? What settings do you have the input gain on the focusrite set to? Are you using balanced output XLRs to balanced input XLRs between the two units? Any conversion connectors or if you are using jacks to the input of the focusrite, they are TRA and not TS jacks?
        • Oct 22
  • 2020-10-18

    Most microphones, either studio, bands, broadcast, use to have a number of cascading proccesses;

    Mic preamp -> EQ -> Expander/Gate -> Compressor -> Reverb and so on.

    If we try to do that with the X-Air series (X18, XR18, XR12/16...) we realize there is no way to cascade effects in just one channel, despite there are up to four effects.

    We can get up to four effects, but they need to be assigned to different channels.

    I can´t find the way to get those four effects in line in just one channel.

    Behringer, would be great to get that feature !!

    I had to send IN1 to BUS1 with effect 1 inserted. Then, externally, XLR jumper from AUX1 to IN2.

    IN2 insert effect 2 to BUS 2. External jumper from AUX 2 to IN3.

    IN3 insert effect 3 to BUS 3. External jumper from AUX3 to IN4.

    IN4 insert effect 4.

    I think this is not "the propper" way, would be much better to be able to do that internally, digital jumpers.

    Am I wrong?

    Thank you

    read more...
    0 16
    • Maximo Martin
      Rex Beckett Hi Maximo, you are not wrong - it is not possible to insert multiple FX processors in one channel on X-Air mixers. In my experience, this is not usually a major issue for live sound. Each channel includes HPF, Gate, EQ and Compressor. R everb and other time-based effects are mostly used in send/return mode rather than as inserts so, if required, all four slots could be used. There are sometimes circumstances where it would be useful to be able to patch processes in particular orders but I find that this is more likely in post-production. In this case, a good DAW can usually handle the requirements.

      I believe that the Wing console has more flexibility in this regard so may be better suited for your application.
      • Oct 18
      • X-Air cascading effects in only one channel - X18/XR18 XR12/16
        Maximo Martin Hi Rex, thank you for your comments. Well, my point of view is the XR18 device is able to do it, as I am doing it with external jumpers, so there is no a lack of processing power. Hence, the question is if that improvement is doable (in the firmware/software)? I understand it is, easy to implement in the code. If it is done by inserts or send/return is not important, just the result. I need to add that most broadcast setups (bands, home studios, everyone) will welcome this improvement. Wing console is far away from average home studio budgets. My hope is to get it in a future firmware update. Behringer asked for suggestions, here it is mine, for the "wish list". Cheers.
        • Oct 18
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