• New
    TheShade
    Newcomer - Level 1
    2021-01-18

    Is there a way to purchase the side piece part? Trying to locate/get cost

    0 4
    • TheShade
      Nigel67 Hi. Yes you can purchase spare parts from us. If you click on the Support tab at the top of page, and in the new page that opens scroll down to the Spares tab and submit a ticket. One of my colleagues will then get back to you with pricing and availability.
      • Mon at 10:37 PM
  • New
    Jtrompeta1
    Newcomer - Level 1
    2021-01-12

    7876167093 Juan R. Santana

    0 7
    • Jtrompeta1
      DavidKnighton Hello Juan,
      If you are looking for warranty support, you must use the SUPPORT tab at the top of this page. Scroll down on the support page and click on SERVICE REQUEST to begin a claim.
      • Jan 12
  • New
    Dove
    Newcomer - Level 1
    2021-01-09

    Hi guys the bus 3 in my xr18 stopped working there is no signal whatsoever

    Once while connecting to the mixer a pop up message came that it has some incompatible firmware issue,

    I have attached the screen shot of the pop-up message

    plz help, what to do?

    I'm do not have P.C... 

    read more...
    0 3
    • Dove
      john0121 Hi Abraham, I haven't seen this error message before. Can you tell me what firmware version you have on the mixer and what version of the app you are using?

      Is this happening all the time?
      • Jan 10
  • New
    Shanog5050
    Newcomer - Level 1
    2021-01-03

    Have a problem with notifications popping up of my Midas DL251 loosening communication.

    There is two New cat6e shielded with shielded ends an ground soldered to the clip

    around
    225 ft of cable.

    replaced all last week but came in this morning for service an still have the same problem. 

    read more...
    0 13
    • Shanog5050
      Nigel67 Hi Shannon, please can you click on the support tab at the top of the page and on the new page that opens submit a Technical support ticket. We will need to know whether you are connected to the surface AES50 ports, or DN9680's. We do only specify that CAT5e should be used, however CAT6e shouldn't make a difference. Have you tried different AES50 ports and the HD96, and also check for bent pins in the AES50 ethercons on the DL251 and HD96. Is the DL251 running HD software, what settings do you have on the front panel of the DL251. If you could include all this information on the ticket then we will be able to help you further. Are the dropouts happening frequently or just this one time? I would also suggest trying different cables as well for test purposes. Many thanks
      • Jan 3
  • New
    EdDunne
    Newcomer - Level 1
    2020-12-29

    We have two venues linked to a single broadcast room via an isolated network that supports both DANTE and NDI traffic.  Despite DANTE Controller not showing any clock errors, we get popping artifacts in the audio stream on the output side of the DANTE network.  The diagram shows the layout of our network. 

    Originally we started using DANTE with a single M32 networked to the MacBook Pro running DVS.  That setup by itself would cause pops to be heard, but again no clock issues showed up in Dante.  

    Anytime we try to set either M32 to sync to external, we start having loud pops in the PA as the clock sync with the DL32's gets messed up.  Enabling sync to external in Dante Controller sorta works for a bit, but will ultimately cause clock failure as well.  THe most stable config seems to be M32's sync internally, X32 producer set to sync to external and letting Dante Controller sort out the clock master.  I should also point out that we are using shielded cable from M32 to DL32.  We even took the DL32 out of the link in venue #2 to see if it made a difference and it did not.  

    I can't seem to find anyone else with similar issues.  Any google-fu with M32/X32 and popping only leads to the STP issue which is not our problem.  Also, the NDI equipment was added, but the popping problems existed prior to the addition of that hardware to our network.  

    read more...
    0 4
  • New
    BobKoniak
    Newcomer - Level 1
    2020-12-25

    I need the alps switch that controls the effect type by turning and then push it in to accept the change.

    read more...
    0 3
  • New
    Artblue1
    Newcomer - Level 1
    2020-12-24

    Hola mi procesador de voz Perform - vk está fuera de control. Al parecer es el potenciómetro de selección. Alguien con el mismo problema?

    0 8
  • New
    cameliamelek
    Newcomer - Level 1
    2020-12-17

    Online Slot Games

    https://bit.ly/39mrICh

    0 9
  • New
    sevdahadid
    Newcomer - Level 1
    2020-12-17
    Hi Gaming

    Hi I'm Sevda

    Nice to meet you guys

    https://bit.ly/37e3doq

    0 6
  • New
    LucasPadilla94
    Newcomer - Level 1
    2020-12-17

    Hello! Yesterday I got my new Deepmind 12, it sounds really great! But I found issues in some of the keys, most of them, black keys. With presets that use note velocity, they sound way louder than the rest. To make sure it was a keyboard problem, I recorded all the midi notes in my daw, you can see in the photo. I tried to play all the notes as even as possible. Does anyone have this problem, were you able to fix it?  

    read more...
    0 10
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