• 2020-09-09
    Hello Guys,
    I bought a new X-Touch. When I put all the faders up to 0db I got this difference (1 and 3).
    There is a way to fix/calibrate this? Thanks!
    0 23
    • João Coutada
      John Matthews Hi, this is due to the fader tolerances. Could you please submit a tech support case via the support button at the top of the page and the team will be able to advise the options to get this resolved.
      • Sep 9
  • 2020-09-07

    hola buenas!

    esta semana estuve actualizando la mesa y de golpe fallo la actualizacion 

    aun no puedo resolver el problema si alguno sabe como podria solucionarlo muchas gracias!!

    0 16
    • santiago Gonzalez
      Kyle Johnson Hello, Kyle here with Music Tribe. You could try performing the update again using a different USB stick. If that does not work, please create a Support ticket by clicking the Support link at the top of the page. After you submit a ticket, one of our tech support agents can reach out for further troubleshooting.
      • Sep 8
  • 2020-08-31


    my deepmind 6 is producing a high pitched consistent noise around the 12khz range and I'm not sure how to fix it. Its not a grounding problem, I updated the firmware, and I calibrated everything.




    1 33
    • Aaron Karsh
      Joe Rivers Hey Aaron, thanks for reaching out. Could you run me through your set up here please? Are you applying any gain to your signal. Quite often this could be due to an exaggerated noise floor, heightened by gain from an interface or a mixer. Do you also hear the behaviour through the headphone port?
      • Sep 3
      • Deepmind 6 high pitched noise
        Aaron Karsh Thanks for replying! I am using my deepmind through an Apollo twin. The Apollo twin is turned up half way and it’s not coming out of the headphone port.
        • Sep 3
  • 2020-08-30

    Somebody have the Service manual of EQP-KT ?

    or know the correct position of the tubes inside the unit ?



    0 15
    • Lui Mora
      David Knighton Hello Lui Mora.
      12AX7A is V2
      12AU7 is V1
      You should be able to spot the silkscreen on the PCB. It will say V1 or V2 next to the tube socket.
      • Sep 1
      • Position of tubes inside EQP-KT - Service manual ???
        Lui Mora Hi David! Thanks for your comment!!! Its ok this pic?
        • Sep 1
      • Position of tubes inside EQP-KT - Service manual ???
        David Knighton Hello Lui, I can't be 100% of that picture as I don't have a unit in front of me to confirm. Always confirm by using the PCB silkscreen, because who knows where this picture originated from.
        • Sep 3
      • Position of tubes inside EQP-KT - Service manual ???
        David Knighton Lui, I just double checked with parts team. V1 is closest to the outside edge and V2 is furthest from the outside edge. So it would appear that the picture you provided is correct.
        • Sep 3
  • 2020-08-26


    Has anyone else tried custom TonePrints for X5 that utilize LoCut and/or LoShlv?

    LoCut and LoShlv have little to no effect on the SubnUp slot in X5. 

    I made a TonePrint for the SubnUp pedal with a LoShlv that cuts out input to the octaver below 450Hz with a 12/db slope. Screenshot attached. I do this so that the bass register of my extended range guitar does not generate any octave effects. As I get into the midrange register, the sub and up is added to thicken and brighten the tone. This works very well. The tone/timbre thickens seamlessly and requires no pedal dancing as I move through various registers. 

    On the X5, lower register notes always generate octave signals so the tone is too thick for my taste. I need a standard dry bass tone in the bass register.

    I tested HiCut -- HiCut works as expected in X5. I am running firmware 1.1.52.


    0 18
  • 2020-08-25


    I keep having issues using my goxlr.  apparently when I talk to my teammates in Call of Duty Warzone they keep hearing an echo on their end.  checked my settings on my goxlr routing and disabled audio devices in windows but i still get an echo.  I've checked youtube and goole and still no resolution.  I've attached my settings below.  Any suggestions would be greatly appreciated.  Thanks!

    0 25
  • 2020-08-22

    pic of serial number ans date code on ultrafex ii model 3100 (new old stock

    0 27
    • Michael Menard
      John Matthews Hi whatsleft, sorry for the frustration your having with the registration. Can you let me know what case this relates to please?
      • Aug 24
  • 2020-08-05

    Hi all

    My question is how to set up my Q502USB mixer to record both a voice on channel 1 and a guitar on channel 2 and using Garageband or audacity.

    My second problem is the phones are giving me audio only for one channel even If I have a stereo jack plugged in, see photo attached

    I tried youtube videos but not working for me, I get in one channel my voice which is ok but in the other channel my voice and guitar together

    thanks in advance for detailed instructions and help


    0 17
    • Mario Arismendi
      Rex Beckett Try this: set the Pan control for channel 1 (mic) fully to the left. Plug your guitar into the R socket of channels 2/3. This should give you voice on the left and guitar on the right of the stereo recording.

      Those 3.5mm/6.35mm adapters can give problems. I would try a different one. Do the headphones work on both channels when connected to a PC or phone? If not the cable could have gone bad.
      • Aug 5
      • Xenyz Q502USB mixer, how to record multitrack, guitar en vocal_
        Mario Arismendi Yes, the headphones work well on boht sides when conected direct to a Pc or phone socket
        • Aug 18
      • Xenyz Q502USB mixer, how to record multitrack, guitar en vocal_
        Mario Arismendi I have tried To Pan left Channel 1 Mic, Guitar on Channel 2 to the Right Socket, Using Cakewlak Banlab as DAW, but still doesnt work, may be is a configuration issue on the DAW but dont know how to fix it
        • Aug 18
    • Mario Arismendi
      Rex Beckett If your PC is running Windows, see if these notes help.
      • Aug 18
      • Xenyz Q502USB mixer, how to record multitrack, guitar en vocal_
        Mario Arismendi Yes, it helped... thanks Rex
        • Aug 18
  • 2020-08-01


    first of all BIG thank you to Alexander Lane for his previous answer!

    I Went Through manual 5 Times and dont GET IT ... and I'm still a roookie :)

    Lab gruppen C20:8X has vpl Settings... Which one to ure for regular 8ohms speakers and not 100v speakers? 45 V (out of 100, 63, 45 and 32 V setting)?

    thank you very much!

    best regards form Slovenia!


    1 21
    • Miha Lokovsek
      Alexander Lane Hi and welcome to the community, just to be sure we get this setting correct, can you tell me the RMS power of the speaker you are driving so I can check the correct setting for you?

      The VPL sets the power output, this will change depending on the impedance of the speaker. Once you know the watts and impedance, then you can figure out the required VPL value. 8 Ohms could be any of them except 100v depending on the RMS power of the speaker.

      There is actually a handy calculator in the device control software for this which will give you an image of how to set the switches for the required voltage. You can download the software from the Lab.gruppen website. Once open, click "create a new configuration" then "add device" and choose the amplifier.

      Once you add the device, you can double click it on the device list to bring up a "mockup" of the rear panel.

      At the bottom, you can select the impedance, in this case 8 Ohms, then use the VPL number box to select a voltage, when you do this, the power output in watts will show in the box under where you input the impedance.

      You then just need to set the switches on the rear of the amp to what is shown in the software mockup.

      On the rear of the amp, (left red circle) The various combinations of dip switch settings to set VPL values are shown, these correspond to the two switches under the "VPL" marked part of each amplifier channel.

      So for 100v both switches are in the "down" position

      For 45V, the first switch is in the "up" position and the second is in the "down" position.

      You can set different VPL values for each channel.
      • Aug 3
    • Miha Lokovsek
      Alexander Lane Here is what it looks like in the device control software I mention in my other comment...
      • Aug 3
    • Miha Lokovsek
      Alexander Lane This may also be helpful to understand Ohms law, and how it relates to limiters...
      • Aug 3
    • Miha Lokovsek
      Miha Lokovsek Wow thank you very much! I have speakers with specifications: Enclosure Type: 2 way bass reflex hfdb.co/4148.php
      Recommended Amplifier: 10 - 100 Watts
      Frequency Response: 55Hz - 20kHz
      Sensitivity: 87dB
      Nominal Impedance: 8 Ohms
      • Aug 3
      • Which VPL Setting for LG C20:8X amplifier
        Alexander Lane Is that Tannoy Mercury mX1's?
        • Aug 3
      • Which VPL Setting for LG C20:8X amplifier
        Alexander Lane If they are indeed Tannoy Mercury MX1's, then the VPL limiter should be set to 32Vpk, this will output 70 Watts RMS.

        So on each channel you are using on the C20:8X you should have the two switches under VPL set to the "UP" position.
        • Aug 3
  • 2020-07-31

    Hi guys!

    I have a problem with the g sytem (2010) after an update to 4.05, means that only burning flash is shown on the display and no longer works. I can no longer connect to the g system with the Vyzor Software.

    Does anyone know the problem or has a solution to it?

    thanks in advance for your feedback & metal greetings greg

    0 38
    • Gregor Fasching
      William Reichling Hello, Please be sure to install the version 3.0 firmware first before installing version 4.05
      • Jul 31
    • Gregor Fasching
      William Reichling Question: How do I update the firmware on the G-SYSTEM?

      Users with an earlier G-system software version need to update to 3.0 prior to using this firmware updater. You can find the firmware updater on the G-System product page on our website here:
      In order to upgrade your G-System to the latest software you need the following:

      G-System with minimum software version 3.0 installed
      a PC with USB port running Windows XP, Vista and Win 7 (32 or 64 bit)
      a Mac with USB port running OSX 10.4.1; 10.5; 10.6 or 10.7
      a standard USB cable
      G-System - Application software load procedure. 
      The software update procedure requires a PC or Mac with a USB port. Your existing user presets should not be affected by the update, but we suggest that you make a safety backup (of global settings and user presets) using the G-system Editor.

      Connect the PC or Mac to the G-System USB port.  
      (Re)start the G-system software updater application. 
      Select an output device: G-System is shown as "USB Audio device". 
      Select an input device: G-System is shown as "USB Audio device."
      Click the UPDATE button. G-System will now receive the firmware update...
      Wait until G-System restarts automatically.
      IMPORTANT: After successful firmware update, G-system will show the software version in the startup splash screen. If it doesn't restart, then please have patience and wait up to 1 minute before powering off G-System.
      • Jul 31
    • Gregor Fasching
      William Reichling https://www.tcelectronic.com/tcelectronic/product?modelCode=P0CKX
      • Jul 31
    • Gregor Fasching
      Gregor Fasching Hi William!

      Thanks for your quick answer! I did it. Firmware 4.02. R1737 is synced again, but there is no output signal although you can see it on the input on the floorboard and on the tuner.

      Furthermore, I can no longer operate the floorboard without a computer, i.e. only on the floorboard. After each attempt, the system hangs up again and freezes.

      Do you also have a good idea? THX lot & greetz greg
      • Aug 2
    • Gregor Fasching
      William Reichling Greg, could you create a support ticket on the link above and put it to attention William Reichling? I'm going to have to go a little deeper on this for you.
      • Aug 3
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