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  • Reed Lockwood
    2020-07-26
    Behringer feedback destroyer fbq1000 ["BFD"]to a Yamaha MG12XU mixer | Solutions

    Hey, noob wants to know best starting path for reducing vocal feedback.  Does this make sense:  balanced TRS output from pre send jack outputs of the yamie > to the input of the BFD then output from that back into the unbalanced LINE mono phone jacks of channel 5 and 6 selecting the aux buttons so that they go to the monitor feed of the yamie?  OK to use TRS plugs bringing them back to the mixer, which mono inputs are unbalanced?

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    • Reed Lockwood
      Alexander Lane This is best placed on the main outputs of the mixer, then to the speakers as shown on the "monitors" part of the attached image.
      • Jul 28
  • Dominique Maertens
    2020-07-19
    X32 Producer | Recording
    Any solutions? DCP bootloader 2.05 failed thanks :-/
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  • Roberto Barrera
    2020-07-18
    No USB signal | Recording
    Use only 3 times the product. And in the last one, it was no longer recognized on any computer. I tried it on Windows and Mac. I need help please.
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    • Roberto Barrera
      ABRAHAMº GUZMAN i have the same problem , is the umc 4040hd ?
      • Jul 19
    • Roberto Barrera
      ABRAHAMº GUZMAN tell me please if you view a solution
      • Jul 19
    • Roberto Barrera
      Roberto Barrera Yes is the 404hd. No solution.
      • Jul 19
    • Roberto Barrera
      Alexander Lane Hi guys, our support team will be able to help with this. Please use the support button at the top of the page to create a ticket. thanks!
      • Jul 20
      • No USB signal
        Roberto Barrera Hi, I have tried 4 times to create the ticket, as I fill in all the required fields for support and at the end it says "Fill in the required fields".
        ** If I have the serial number, only for protection I deleted it.
        • Jul 20
      • No USB signal
        Alexander Lane Ok, thanks for the report. I will have this investigated and fixed immediately. Will post an update here ASAP
        • Jul 20
      • No USB signal
        Alexander Lane Hi, we have run some tests our end and it seems to be OK, could you confirm if you are able to select country on the first part of the form please?
        • Jul 20
      • No USB signal
        ABRAHAMº GUZMAN I create the ticket sucfefully the ticket number is
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        • Jul 20
  • Lucas Olijnik
    2020-07-15
    Tc Helicon Voiceworks | Electronic Manufacturing Services
    Volume & selector knobs not working... the selection knob is smooth with no clicks meaning that it cannot change anything. Pretty much usless. How can i fix it?
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    • Lucas Olijnik
      Alexander Lane Hi there, could you please use the support button at the top of the page to contact our service department for repair? Thanks!
      • Jul 16
  • Stuart Mallick
    2020-07-12
    TD-3 | Solutions
    Finally got my TD-3 on the 9th of july and its a bit unusual but no output on the device works with bluetooth? I've filled in a support ticket but had no response,has anyone else had a simular issue? Please let me know so i can get a new one or find out whats wrong with my TD-3
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    • Stuart Mallick
      Alexander Lane Hi Stuart, support will be able to help you with this. Please email me your ticket number and I can check progress for you, in the meantime check you junk / spam folder in case the reply is in there.



      [email protected]
      • Jul 14
  • Andrew Chan
    2020-07-11
    Repair of vintage Westminster Royal | Solutions
    Hi Tannoy’s supporting team, This is Andrew, I am leaving in Hong Kong. The friend of my Have a pair of vintage Tannoy Westminster Royal, the series #321808 & #343680. Unfortunately the whole pair of tweeters part was damaged by using the new amplifier (the lower part driver are normal), please advise would it be possible to sent it back to factory for repair of tweeter drivers part ? How would be the cost and where is the mailing address I can sent it to ? I am really appreciate in advance and looking forward to hear your reply soon. Many thanks and have a nice weekend ! Andrew
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    • Andrew Chan
      Alexander Lane Hi Andrew, can you please use the support button at the top of the page to book in for service? Thanks!
      • Jul 14
  • Alejandro Vazquez
    2020-07-04
    Voicesupport 2 internet connection problem | Solutions
    Hi guys, I just wanted to know if anyone can help with this internet connection problem? Obviously I have connection on my PC, and I'm trying to connect a Voicelive Play Electric Thanks!
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    • Alejandro Vazquez
      David McKillop I have same problem and same error messages with Voicelive 3. Tried on 3 separate computers and multiple downloads/removals of voicesupport 2, and factory reset of VL3. Don't know if its anything to do with TC Helicon updating servers recently and Voicesupport still looking for files in an old location. If I find a solution I will post it here
      • Jul 5
      • Voicesupport 2 internet connection problem
        Nigel Turner Hi enric2020 and davidmck. We are very sorry for the issues you are experiencing. This is due to a recent server migration. We're working on getting things back online and the application back to full function. In the meantime, we may be able to help with firmware updates or other device-related support. If you need assistance, please submit a Care Ticket at the Support link above. Many thanks
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        • Jul 7
      • Voicesupport 2 internet connection problem
        Chris Klinger I have the same issue, Nigel - at launch, VoiceSupport (on Mac) complains about no Internet connection. I was looking to update the firmware on my Mic Mechanic 2 - not exactly critical but it's frustrating when stuff doesn't work! I'd have thought this would have been resolved by now, more than 2 months on from your post. Any situation update?
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        • Sep 18
  • Greg Sebert
    2020-06-24
    Tannoy cvs6 | Solutions
    I have a customer that has the tannoy cvs 6 One of the speakers dog ears are not holding the speaker flush , With the ceiling. Need 4 dog ears Greg Sebert 2144768638
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  • Sean Gruber
    2020-06-23
    Monitor Section vs. Buses Sent to Monitors Beringher x32 | Recording and Broadcast
    Hi! I am learning more about the Beringher x32 for my church (very new to soundboards, so please be patient :) ) and am trying to understand the difference between the monitor control section on the board (i.e., connected to the monitor out XLRs on the back) and assigning a bus to make a monitor mix. In other words, I've done a lot of research, and it seems people somehow assign, for example, two buses (e.g., 1 and 2) to be mixes for a first and second-floor monitor (which I need help doing, please - I think I'm getting something wrong with the routing). But then, what is the monitor section for? Plus, the monitor section just seems to have 6 different settings (see attached pictures, LR Bus to Aux 7/8.), and no "use bus ____ as a source." No one has clarified this online and in all the videos I've watched. Kind of driving me crazy LOL. Any help is appreciated!
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    • Sean Gruber
      Dr Paine Hi Sean,



      The monitor section you described is likely confusing you as it shares the same name as your floor monitors! The X32 Monitor section refers to the solo section where (if in a studio context), you would link monitor outputs to your studio monitors. The monitor source refers to what is listened too when a solo button is disengaged. In live use, The monitor outs are rarely used. Only headphones



      Traditionally, Floor speaker monitors for a live band are sent via Auxiliary sends. You have 16 separate possible sends which act like separate mixes. Just like balancing the faders for L and R output, you can select an Aux… use Fader Flip (sends on faders)- then the faders will become sends to mix that Aux send. You should familiarise yourself with Pre fade, Post post fade and Busses.



      By default Aux 14-16 are routed to the Effects leaving you 12 channels which should be plenty.
      • Jun 24
    • Sean Gruber
      Dr Paine This article may be of interest: https://churchtecharts.org/home/2014/7/27/whats-the-difference-pre-fade-vs-post-fade
      • Jun 24
    • Sean Gruber
      Sean Gruber This is extremely helpful! Thank you so much!
      • Jul 5
  • Alexander Lane
    2020-06-18
    Customer Solutions Introduction | Corporate, Education & Government
    Hello and welcome to the Music Tribe Community, my name is Alexander Lane. I am the Corporate, Education and Government Specialist working in the Customer Solutions team and based in the UK. Happy to help out with any CEG related questions, projects or anything else I can assist with.
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    • Alexander Lane
      Anthony Cora So I have a Tc electronic vortex mini pedal and tried to download a toneprint from the toneprint app, but for some reason it's not loading the tone print correctly. So my question is how do I reset the pedal back to its original factory settings?
      • Jul 13
      • Customer Solutions Introduction
        Alexander Lane Hi mate, could you post this in the Guitar section of the products section please? Or contact our support team using the support button at the top of the page. Thanks!
        • Jul 13
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