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215,308 members
88,415 posts
  • avalleara
    Newcomer - Level 1
    2020-10-05

    Hi all, I bought a Midas M32 Live from eBay seller Musictribe with a 10 year warranty. I bought it to donate to a church. The console arrived, and when plugged in the main screen does not turn on. Does anyone have any suggestion on what I should do next please? I am not a musician and have never had equipment like this. Thank you in advance. 

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    0 37
    • avalleara
      Cinsound Quickest fix is connect it to a tablet or comp to see it’s features. There is a display screen brightness control.
      Try a firmware update weather needed or not to see if that resets.
      Last unwanted option is to send to be repaired
      • October 4, 2020
      • Black screen on Midas M32 Live
        avalleara Hi Nic, thank you very much for the prompt response, I am going to try and connect it to see how I can change the brightness setting to see if it’s that. I appreciate it.
        • October 4, 2020
    • avalleara
      DavidKnighton Hello Alexis Vallejos,
      I received a similar inquiry via our support system earlier, so I suspect both are related. There is no brightness setting that would dim the screen completely. Even at the lowest setting, the GUI is still visible, so I doubt the iPad method will work. Also, the iPad app does not offer brightness control for the hardware. I would suspect the LCD screen cable is unplugged or damaged. The rest of the console appears to be booting, so it's not a boot problem or PSU problem. Please find my email and reply at your earliest convenience.
      • October 5, 2020
  • RodrigoTryon
    Newcomer - Level 1
    2020-10-02

    Boa tarde meu nome é Rodrigo Garcia dos Santos falo do Brasil e sou proprietário de em pedal tc delay flashcack, e tenho muita satisfação de ter adquirido, pois pra mim ele é o melhor pedal de delay que ja tive, mais infelizmente ele apresentou um defeito, ele estava funcionando normalmente e acendeu nele uma luz amarela e não liga mais, fiquei muito triste por não ter mais ele no meu set de pedais, gostaria de saber de vcs a possibilidade de concerto com vocês, pois aqui em minha cidade não obtive sucesso.

    Obrigado pela atenção.
    Rodrigo Garcia dos Santos
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    0 11
  • Lab Gruppen
    Triber Moderator
    2020-09-29

    Reza Fathi, Innovation Development Systems Power Specialist at Music Tribe Brands Sweden led a 3-day component level repair of #LabGruppen #amplifiers for Bo Nielsen founder of Sweet-Sound and Christian Kronborg Højen founder of Kronborg Elektronik.

     

    The service training of Lab Gruppen products was held at our manufacturing site in #Kungsbacka. The theoretical and practical training workshop was focused on how some of the Lab Gruppen products are constructed and how to service and repair them properly on component level.

     

    Bo shared that he has done full time repairs on all kind of musical instrument since 2004. His #customers are music instrument shops and musicians, who come directly to his repair-shop. He mentioned he has had service partner agreements with other brands and adding Lab Gruppen to the list, is beneficial for both end-users and sweet-Sound by offering fast local repair-service to his customers.

     

    ’ We have had some very good days here working together with Reza and having some interesting and deep discussions about the electronic designs involved in building LabGruppen amplifiers, some discussions probably went beyond the scope of the training course, which only gave us even more invaluable knowledge about the products.’ Christian said.

     

    Both Danish attendees were happy with their experience to see our production facility and meet some of our tribers. They found it interesting to see our older products exhibited in our ‘museum’.

    ‘It is always nice with a company that is proud of it's history and a brilliant thing to see for electronic geeks as Bo and myself.’ Christian said.

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    0 116
  • Lake
    Newcomer - Level 1
    2020-09-28
    Mercedes Me Store Hong Kong - Audio powered by Music Tribe brand partners Lab Gruppen and Tannoy
    Mercedes-Benz created a brand new retail and dining concept in the heart of Hong Kong's Central district. Sound is delivered by Tannoy. Power is provided by brand partner Lab.gruppen
     
    Precision Control at Your Fingertips.
     
     
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    1 15
  • Smiddy
    Newcomer - Level 1
    2020-09-24

    Hello,

    Included with this post is a picture of the GOXLR MIC control panel.

     

    If someone could please help me with these settings so I can hear my MIC when recording that would be great.

     

    Yes I picked condenser MIC, yes I have the proper CHAT GOXLR selection as my PC choise for MIC in my Logitech recording software.

     

    I've put the gain right up but you can barely hear it.

    Please help...

     

    Thank you,

     

    - Smiddy -

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    0 44
    • Smiddy
      kalkisb i have sent a number of emails can't seem to get through, am i sending it to wrong email
      • September 25, 2020
      • GOXLR + AT2020 XLR Condenser MIC = NO MIC
        leah Hi kalkisb ,

        It looks like William has reached out and is awaiting your email response. Please make sure to check your Spam/Junk folder for any responses.

        Thanks!
        • September 29, 2020
  • ChayoDosis
    Newcomer - Level 1
    2020-09-21
    0 30
    • ChayoDosis
      john0121 Has this happened while you were trying to update firmware or is it just when booting up?
      • September 22, 2020
  • vincenzokeez
    Newcomer - Level 1
    2020-09-21

    Why is the overload light always on. Just got this new and I am so pissed!!!!

     

    Any help please. Annoyed I just can't speak to a bloody tech advisor on the phone!

     

     

    0 31
    • vincenzokeez
      RexBeckett I suggest that you open a Care ticket for technical support. At the top of this page, click Support -> Create a Care Ticket and select Type: Technical Support. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • September 21, 2020
  • alphateknik
    Newcomer - Level 1
    2020-09-21

    I can't use mixer right now, if anyone knows the pro 1 bios password please help me to re-use the mixer,

    0 28
    • alphateknik
      alphateknik i need to fujitsu bios factory password,please help me,mixer doesn't work
      • September 21, 2020
    • alphateknik
      DavidKnighton Hello fatih küçük,
      To check on this issue, you'll need to open the fader panel and local the 5 pin header the sits between the two RAM slots on the motherboard. Ensure the jumper is shorting pins 1 and 2 just like the diagram shows.
      • September 21, 2020
  • WhiteBoyPt
    Newcomer - Level 1
    2020-09-09
    Hello Guys,
    I bought a new X-Touch. When I put all the faders up to 0db I got this difference (1 and 3).
    There is a way to fix/calibrate this? Thanks!
     
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    0 31
    • WhiteBoyPt
      john0121 Hi, this is due to the fader tolerances. Could you please submit a tech support case via the support button at the top of the page and the team will be able to advise the options to get this resolved.
      • September 9, 2020
      • X-Touch - Fader Problems
        WhiteBoyPt Thank you!
        • September 10, 2020
  • Santyg08
    Newcomer - Level 1
    2020-09-07

    hola buenas!

    esta semana estuve actualizando la mesa y de golpe fallo la actualizacion 

    aun no puedo resolver el problema si alguno sabe como podria solucionarlo muchas gracias!!

    0 24
    • Santyg08
      KyleJohnson Hello, Kyle here with Music Tribe. You could try performing the update again using a different USB stick. If that does not work, please create a Support ticket by clicking the Support link at the top of the page. After you submit a ticket, one of our tech support agents can reach out for further troubleshooting.
      • September 8, 2020
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