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225,013 members
99,423 posts
  • AndrewChan
    Newcomer - Level 1
    2020-07-11
    Hi Tannoy’s supporting team, This is Andrew, I am leaving in Hong Kong. The friend of my Have a pair of vintage Tannoy Westminster Royal, the series #321808 & #343680. Unfortunately the whole pair of tweeters part was damaged by using the new amplifier (the lower part driver are normal), please advise would it be possible to sent it back to factory for repair of tweeter drivers part ? How would be the cost and where is the mailing address I can sent it to ? I am really appreciate in advance and looking forward to hear your reply soon. Many thanks and have a nice weekend ! Andrew
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    • AndrewChan
      AlexLane Hi Andrew, can you please use the support button at the top of the page to book in for service? Thanks!
      • July 14, 2020
  • enric2020
    Newcomer - Level 1
    2020-07-04
    Hi guys, I just wanted to know if anyone can help with this internet connection problem? Obviously I have connection on my PC, and I'm trying to connect a Voicelive Play Electric Thanks!
    2 38
    • enric2020
      davidmck I have same problem and same error messages with Voicelive 3. Tried on 3 separate computers and multiple downloads/removals of voicesupport 2, and factory reset of VL3. Don't know if its anything to do with TC Helicon updating servers recently and Voicesupport still looking for files in an old location. If I find a solution I will post it here
      • July 5, 2020
      • Voicesupport 2 internet connection problem
        Nigel67 Hi enric2020 and davidmck. We are very sorry for the issues you are experiencing. This is due to a recent server migration. We're working on getting things back online and the application back to full function. In the meantime, we may be able to help with firmware updates or other device-related support. If you need assistance, please submit a Care Ticket at the Support link above. Many thanks
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        • ·
        • July 7, 2020
      • Voicesupport 2 internet connection problem
        DrChris I have the same issue, Nigel - at launch, VoiceSupport (on Mac) complains about no Internet connection. I was looking to update the firmware on my Mic Mechanic 2 - not exactly critical but it's frustrating when stuff doesn't work! I'd have thought this would have been resolved by now, more than 2 months on from your post. Any situation update?
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        • September 18, 2020
  • gregsebert
    Newcomer - Level 1
    2020-06-24
    I have a customer that has the tannoy cvs 6 One of the speakers dog ears are not holding the speaker flush , With the ceiling. Need 4 dog ears Greg Sebert 2144768638
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    • gregsebert
      LSchierenbeck Hi Greg, please create a service ticket using the support button at the top of the page. Thank you.
      • June 25, 2020
  • sgruber9
    Contributor - Level 2
    2020-06-23
    Hi! I am learning more about the Beringher x32 for my church (very new to soundboards, so please be patient :) ) and am trying to understand the difference between the monitor control section on the board (i.e., connected to the monitor out XLRs on the back) and assigning a bus to make a monitor mix. In other words, I've done a lot of research, and it seems people somehow assign, for example, two buses (e.g., 1 and 2) to be mixes for a first and second-floor monitor (which I need help doing, please - I think I'm getting something wrong with the routing). But then, what is the monitor section for? Plus, the monitor section just seems to have 6 different settings (see attached pictures, LR Bus to Aux 7/8.), and no "use bus ____ as a source." No one has clarified this online and in all the videos I've watched. Kind of driving me crazy LOL. Any help is appreciated!
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    • sgruber9
      DanielPaine Hi Sean,



      The monitor section you described is likely confusing you as it shares the same name as your floor monitors! The X32 Monitor section refers to the solo section where (if in a studio context), you would link monitor outputs to your studio monitors. The monitor source refers to what is listened too when a solo button is disengaged. In live use, The monitor outs are rarely used. Only headphones



      Traditionally, Floor speaker monitors for a live band are sent via Auxiliary sends. You have 16 separate possible sends which act like separate mixes. Just like balancing the faders for L and R output, you can select an Aux… use Fader Flip (sends on faders)- then the faders will become sends to mix that Aux send. You should familiarise yourself with Pre fade, Post post fade and Busses.



      By default Aux 14-16 are routed to the Effects leaving you 12 channels which should be plenty.
      • June 24, 2020
    • sgruber9
      DanielPaine This article may be of interest: https://churchtecharts.org/home/2014/7/27/whats-the-difference-pre-fade-vs-post-fade
      • June 24, 2020
    • sgruber9
      sgruber9 This is extremely helpful! Thank you so much!
      • July 5, 2020
  • AlexLane
    Community Manager
    2020-06-18
    Hello and welcome to the Music Tribe Community, my name is Alexander Lane. I am the Corporate, Education and Government Specialist working in the Customer Solutions team and based in the UK. Happy to help out with any CEG related questions, projects or anything else I can assist with.
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    • AlexLane
      M3LO79 So I have a Tc electronic vortex mini pedal and tried to download a toneprint from the toneprint app, but for some reason it's not loading the tone print correctly. So my question is how do I reset the pedal back to its original factory settings?
      • July 13, 2020
      • Customer Solutions Introduction
        AlexLane Hi mate, could you post this in the Guitar section of the products section please? Or contact our support team using the support button at the top of the page. Thanks!
        • July 13, 2020
  • balky
    Contributor - Level 2
    2020-06-13
    Hi! I just wanted to ask all of you who has M32 family boards: Have you seen that when you record out of main out, waveform is asymmetrical ? With my previous mixer (StudioLive 16.4.2) I have never had such a problem. And ever since I changed the mixer, I have not changed cables, mics, etc etc JUST THE MIXER. and now I see this asymmetry going on. When digitally direct record from a specific channel, it is not as prominent but subtly present. By activating LOW CUT on mic and moving it to the right, it changes the symmetry of wave form... try it and you will see. Sound quality wise - no difference BUT it reduces headroom of recorded audio. AND I do not know whether I should treat this as a mixer defect or specificity of the brand. Look forward to your replies. Thank you.
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    • balky
      balky Strange, but the picture looks cropped... very strange.
      • June 13, 2020
      • M32R - asymmetrical waveform
        JanDuwe Hi Pavel
        There is no process in the mixer that can cause that skewed wave form. Hence, when it actually comes out of Main (analog?), it must be on the input already. The low cut of course changes the wave form, removing low end. Did you verify if there is any dc component in your input signal already? Is it happening on all analog inputs in the same way?
        • July 7, 2020
  • Paulo1
    Triber
    2020-06-12
    Welcome to our new Music Tribe community 2.0, I’m Paul O’Farrell-Stevens, leader of the Music Tribe Customer Branding team. 

My highly-skilled team of Customer Branding Specialists are really looking forward too engaging, co-collaborating and co-developing new and exciting product content. We will be seeking new talent, fans and beta testers that want to join us to co-create inspiring content. We Empower, You Create
    read more...
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  • Paulo1
    Triber
    2020-06-12
    Welcome to our new Music Tribe community 2.0, I’m Paul O’Farrell-Stevens, leader of the Music Tribe Customer Branding team. 

My highly-skilled team of Customer Branding Specialists are really looking forward too engaging, co-collaborating and co-developing new and exciting product content. We will be seeking new talent, fans and beta testers that want to join us to co-create inspiring content. We Empower, You Create
    read more...
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  • Paulo1
    Triber
    2020-06-12
    Welcome to our new Music Tribe community 2.0, I’m Paul O’Farrell-Stevens, leader of the Music Tribe Customer Branding team. 

My highly-skilled team of Customer Branding Specialists are really looking forward too engaging, co-collaborating and co-developing new and exciting product content. We will be seeking new talent, fans and beta testers that want to join us to co-create inspiring content. We Empower, You Create
    read more...
    0 44
  • Paulo1
    Triber
    2020-06-12
    Welcome to our new Music Tribe community 2.0, I’m Paul O’Farrell-Stevens, leader of the Music Tribe Customer Branding team. 

My highly-skilled team of Customer Branding Specialists are really looking forward too engaging, co-collaborating and co-developing new and exciting product content. We will be seeking new talent, fans and beta testers that want to join us to co-create inspiring content. We Empower, You Create
    read more...
    0 17
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