225,069 members
99,491 posts
  • New
    Contributor - Level 2

    Dear Team,

    We are Hoang Bao Khoa, a distributor of Music Tribe in Vietnam. We are looking for spare parts of woofer which is diaphragm.

    We know that your end sells woofer as a spare part. How about the diaphragm of woofer only?

    As our customers send us their feedback about this. When their Turbosound speakers have problem with woofer, they need to change the whole woofer instead of its diaphragm part only. This makes the fee for repairing increase. Meantime, JBL brand offers the smaller components of woofer (as in the picture), which reducing the cost much.

    Kindly advise if your end provide diaphragm as a spare part? Or any better suggestion?




    0 34
    • hoangbaokhoa
      KyleJohnson Hello Diem, Kyle here with Music Tribe. For this inquiry please contact support directly. Click on Support at the top of the page, scroll down and submit a Spare Parts ticket.
      • November 11, 2020
  • Lake
    Newcomer - Level 1
    Mercedes Me Store Hong Kong - Audio powered by Music Tribe brand partners Lab Gruppen and Tannoy
    Mercedes-Benz created a brand new retail and dining concept in the heart of Hong Kong's Central district. Sound is delivered by Tannoy. Power is provided by brand partner Lab.gruppen
    Precision Control at Your Fingertips.
    1 30
  • AlexLane
    Community Manager
    Hello and welcome to the Music Tribe Community, my name is Alexander Lane. I am the Corporate, Education and Government Specialist working in the Customer Solutions team and based in the UK. Happy to help out with any CEG related questions, projects or anything else I can assist with.
    3 50
    • AlexLane
      M3LO79 So I have a Tc electronic vortex mini pedal and tried to download a toneprint from the toneprint app, but for some reason it's not loading the tone print correctly. So my question is how do I reset the pedal back to its original factory settings?
      • July 13, 2020
      • Customer Solutions Introduction
        AlexLane Hi mate, could you post this in the Guitar section of the products section please? Or contact our support team using the support button at the top of the page. Thanks!
        • July 13, 2020
  • Paulo1
    Welcome to our new Music Tribe community 2.0, I’m Paul O’Farrell-Stevens, leader of the Music Tribe Customer Branding team. 

My highly-skilled team of Customer Branding Specialists are really looking forward too engaging, co-collaborating and co-developing new and exciting product content. We will be seeking new talent, fans and beta testers that want to join us to co-create inspiring content. We Empower, You Create
    3 38
  • DaveDuncan
    Contributor - Level 3


    Recurring issue with behringer.comRecurring issue with

    This is what has been repeatedly appearing at over the past couple of days, indicating some likely problems with the content distribution network service being used by Behringer and/or MusicTribe. I am accessing the website from the northeastern United States.

    Thanks for your attention.


    0 343
    • DaveDuncan

      Hi @DaveDuncan ,

      Thank you for sending this in. The team responsible for our websites has already been notified about this and is currently working for a solution. 



      • December 14, 2019
    • DaveDuncan

      Hi @Virn , 


      Not sure if this will help but this has been happening every day last week between 1-3PM PST. I just assumed it was some kind of server or network maintenance window. 



      • December 15, 2019