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261,329 members
140,033 posts
  • New
    Meaw
    Newcomer - Level 1
    2021-12-08

    Sorry for having missed your most recent email that you sent with a restore code before my assistant turned off the machine.  Please find attached the new restore key.  I will really appreciate it if you can reply within 24 hrs.  

    Best Regards,

    Pongsint

    read more...
    0 2
    • Meaw
      NicJonesMT Hi Pongsint.
      Can you confirm that the CMOS battery has been replaced?
      Please confirm and we can get this resolved.

      In the future if you need a restore code then click support at the top of the page and select the "Technical Support" option to submit a ticket.
      • 1 hour ago
    • Meaw
      Meaw

      The CMOS battery has been replaced with a new one.

      • 1 hour ago
    • Meaw
      Meaw

      The CMOS battery has been replaced with a new one.

      • 1 hour ago
  • New
    PedroPicoto
    Contributor - Level 2
    2021-12-06

    Hello,

    The title is half-explanatory. The "only" thing I done was to run Dante is my setup and when reverted I came across this issue. I don't believe it's his fault, but...

    All I have now is just the speakers on the sound outputs settings of the sound CP.

    I've uninstalled/reinstall the UMC drivers, with no effect.

    Yes, I believe I've done something stupid to cause that. And I'm feeling stupid for not beeing able to solve this, wich I believe the solution is under my nose, but can't smell it...

    Hints for this cause, please?

     

     

    read more...
    0 6
    • PedroPicoto
      PedroPicoto SOLVED! Uninstalled the drivers, "purge" the folder. Disconnected the unit. Reboot, reinstalled the drivers, connected the unit, reboot again. Et voila...
      • Mon at 4:55 AM
  • New
    Meaw
    Newcomer - Level 1
    2021-12-04

    Hi,

    I've replaced the battery inside the machine and restore the system since we last chat and everything was up and running again until this evening.  I turned on my system 6000 and the unit boosted properly but it would not let me recall a program from the library.  The warning page appeared as shown in the attached pic.

     

    Please help me sort this out asap since I have to finish this project in a couple of days.

     

    best regards,

    Meaw

    read more...
    0 6
    • Meaw
      RobbyWingfield

      Hi, this is Robby with Music Tribe, I have submitted your challenge restore key to get a restore code. The turnaround is usually one business day.

      • Dec 4
  • New
    Mehl200g
    Newcomer - Level 1
    2021-12-04

    Hallo,

     

    ich wundere mich das es nach wie vor nicht die möglichkeit gibt, die aufgenommenen Samples direkt umzubenennen. Wenn ich etwas einspreche und das 4-5 mal, weil mir die vorherigen Aufnahmen nicht passen, muss ich jedes mal mühsam die richtige Datei aus dem Ordner suchen und dann umbenen.

    Es wäre echt hilfreich und würde einges an Zeit sparen, das endgültige Audio, welches nun auf einer der Samplertaste liegt direkt mit einem "Rechtsklick->Umbenen" auf das Audio neu zu benennen, sodass ich den Rest den ich nicht mehr haben will einfach nur noch aus dem Ordener löschen kann ohne ausversehen die Datei, welche ich behalten möchte mit zu entfernen.

    Ist dies bezüglich ein Softwareupdate in Aussicht?

     

    read more...
    0 4
  • New
    CMPUNCH
    Newcomer - Level 1
    2021-12-04

    Hi MUSIC Tribe and tc electronic

     

    My name is Yoshiro Kuzumaki, I am recording and mastering engineer,

    Living in Tokyo,Japan.

     

    I bought Finalizer Plus and M3000, they always helped me when I was young.

    They were really nice gear.

     

    Now I purchased TC Studio Elite Collection last weekend.

    But there is no action to my e-mail address.

     

    Please help me to download plug-ins and authorize it ASAP.

    Of course I want to use them.

     

    iLok ID : CMPUNCH

     

    ---

    Yoshiro Kuzumaki

    read more...
    0 24
  • New
    cowboys4033
    Newcomer - Level 1
    2021-12-03

    Greetings - I'm suddenly having an issue pulling up and / or saving shows to my XR18. I typically adjust settings and all after every show / venue, but now, when I try to pull up a saved show, it's the same settings across the board. Ideas on what I may be doing wrong? I connect the mixer to an external router, fyi. I attached a pic for reference. Thank you in advance! 

    read more...
    0 14
  • New
    VitaliiRozynko
    Newcomer - Level 1
    2021-12-02

    On November 27, I paid for 4 Mastering HD bundles by PayPal. The money was sent from my account, however, I still have not received activation codes for registering plugins. On November 29, I already contacted support with this problem (Case No: CAS-506033-T4Y6X3), but I still haven't received anything except an auto reply. Today I made a request to tech support agaшn(Case No: CAS-507001-V2Q3C7). I really hope for a quick solution to my problem. PayPal transaction ID is 0SA45753E86008705 and I attach a screen shot confirming the payment. iLok ID is: prpllr1

    read more...
    2 10
    • VitaliiRozynko
      klem94 Same here with VSS4. What are you doing tc electronics ?!?!?
      • Dec 2
      • Activation codes have not been received
        PedroRodrigues Hi klem94, I completely understand your situation but please supply the information I requested above so I can help on this matter. Thank you
        • Dec 2
    • VitaliiRozynko
      PedroRodrigues Hi VitaliiRozynko thank you for your post, I will check what happend and reply via the case enumber you have posted
      • Dec 2
    • VitaliiRozynko
      VitaliiRozynko

      The problem is solved, the codes are received. Many thanks!

      • Dec 3
  • New
    ricardomendez
    Newcomer - Level 1
    2021-12-02

    I've already lost hope of communicating with you, and I'm not completely checking my mail for a response from those support. Silence and silence are everywhere. I'm still waiting for the activation code. Bought it on November 29th. Help me, please. I'm already desperate.

    read more...
    1 17
    • ricardomendez
      PedroRodrigues Hi ricardomendez, thank you for your post, can you please provide me with your ILOK USERNAME so I can see what happen on this matter. Thank you
      • Dec 2
    • ricardomendez
      ricardomendez My PayPal : [email protected]
      • Dec 3
    • ricardomendez
      ricardomendez My ilok: vladislav_music
      • Dec 3
      • No activation code
        PedroRodrigues Hi ricardomendez, thank you for your reply ,please Log in your ILOK Account and activate your Licence
        • 1
        • ·
        • Dec 3
      • No activation code
        agardt How can it be that some people directly get help when others like me have opened a case 5 days ago and also wrote the issue in the forum several days ago - and nothing, absolutely nothing, happens? I can understand that you are working hard to get things sorted and i am waiting patiently, but this is really annoying!
        You are not really handling the cases, do you?
        • 1
        • ·
        • Dec 3
      • No activation code
        Josicx Same here
        • 1
        • ·
        • Dec 3
    • ricardomendez
      ricardomendez

      yes I saw!) thank you very much Pedro!) Ran to download plugins

      • Dec 3
  • New
    JGRSOUND
    Newcomer - Level 1
    2021-12-02

    Hi Music Tribe Members!

    At Nov 27th 2021 I brought an TC VSS4 Native (Upgrade from VSS3 native) via your website.

    I didn't get an activation card yet! My already checked my spam folder, there is nothing.

    It seems the I am not the only one having an issue with that.

    I am sure you are working hard on a solution.

    Here is my PAYPAL confirmation with

    Transaktionscode 4RN439446L657813Y

    Transaktionsdatum 27.11.2021 02:32:50 MEZ

    Rechnungsnummer 1522146

    SYSTEM 6000 NATIVE
    BUNDLE, UPGRADE FROM
    $299,00 VSS3 NATIVE USD

    Artikel 947200016

     

    What can I do?

    Best,

    JR

    read more...
    1 6
    • JGRSOUND
      PedroRodrigues Hi JGRSOUND thank you for your post, can you please provide me your ILOK USERNAME so I can check what happened. Thank you
      • Dec 2
    • JGRSOUND
      JGRSOUND

      Hi! My iLok user ID is "JohannesRothenaicher" (without the quotes of course) . Kindly, Johannes Rothenaicher

      • Dec 3
  • New
    Stulov
    Newcomer - Level 1
    2021-12-01

    Can u help me?

    1 28
    • Stulov
      SvyatoslavMelik2020 Отвечаю на письмо в личке - здесь - так как у них все безбожно лагает и глючит! Мне не переслали. пока что. Ниже по ветке вроде был чел которому переслали... но это было не сейчас) - я думаю они коллапс увидят и разберутся. пока можно тикет в сервисе отправить. они сами так советуют.. но в сообщениях народ пишет что это пустая трата времени... короче адово немного.
      • Dec 1
    • Stulov
      ChrisEdwards1 Hi Stulov, I am sorry to hear about this issue. If you have not yet done so could you please check your spam/junk email folder? Sometimes the Activation Code email will be routed to here.
      If the Activation Code is not in your spam/junk can you please provide submit a technical support ticket with a screenshot of the order and your iLok ID, and I can then manually generate this for you. To do this please go to support at the top of the page and click on the relevant tab, with regards to serial number please enter N/A.

      If you have already submitted a case could you please confirm the case number for me?
      • Dec 1
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