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261,327 members
140,030 posts
  • New
    CMPUNCH
    Newcomer - Level 1
    2021-12-04

    Hi MUSIC Tribe and tc electronic

     

    My name is Yoshiro Kuzumaki, I am recording and mastering engineer,

    Living in Tokyo,Japan.

     

    I bought Finalizer Plus and M3000, they always helped me when I was young.

    They were really nice gear.

     

    Now I purchased TC Studio Elite Collection last weekend.

    But there is no action to my e-mail address.

     

    Please help me to download plug-ins and authorize it ASAP.

    Of course I want to use them.

     

    iLok ID : CMPUNCH

     

    ---

    Yoshiro Kuzumaki

    read more...
    0 24
  • New
    VitaliiRozynko
    Newcomer - Level 1
    2021-12-02

    On November 27, I paid for 4 Mastering HD bundles by PayPal. The money was sent from my account, however, I still have not received activation codes for registering plugins. On November 29, I already contacted support with this problem (Case No: CAS-506033-T4Y6X3), but I still haven't received anything except an auto reply. Today I made a request to tech support agaшn(Case No: CAS-507001-V2Q3C7). I really hope for a quick solution to my problem. PayPal transaction ID is 0SA45753E86008705 and I attach a screen shot confirming the payment. iLok ID is: prpllr1

    read more...
    2 10
    • VitaliiRozynko
      klem94 Same here with VSS4. What are you doing tc electronics ?!?!?
      • Dec 2
      • Activation codes have not been received
        PedroRodrigues Hi klem94, I completely understand your situation but please supply the information I requested above so I can help on this matter. Thank you
        • Dec 2
    • VitaliiRozynko
      PedroRodrigues Hi VitaliiRozynko thank you for your post, I will check what happend and reply via the case enumber you have posted
      • Dec 2
    • VitaliiRozynko
      VitaliiRozynko

      The problem is solved, the codes are received. Many thanks!

      • Dec 3
  • New
    ricardomendez
    Newcomer - Level 1
    2021-12-02

    I've already lost hope of communicating with you, and I'm not completely checking my mail for a response from those support. Silence and silence are everywhere. I'm still waiting for the activation code. Bought it on November 29th. Help me, please. I'm already desperate.

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    1 17
    • ricardomendez
      PedroRodrigues Hi ricardomendez, thank you for your post, can you please provide me with your ILOK USERNAME so I can see what happen on this matter. Thank you
      • Dec 2
    • ricardomendez
      ricardomendez My PayPal : [email protected]
      • Dec 3
    • ricardomendez
      ricardomendez My ilok: vladislav_music
      • Dec 3
      • No activation code
        PedroRodrigues Hi ricardomendez, thank you for your reply ,please Log in your ILOK Account and activate your Licence
        • 1
        • ·
        • Dec 3
      • No activation code
        agardt How can it be that some people directly get help when others like me have opened a case 5 days ago and also wrote the issue in the forum several days ago - and nothing, absolutely nothing, happens? I can understand that you are working hard to get things sorted and i am waiting patiently, but this is really annoying!
        You are not really handling the cases, do you?
        • 1
        • ·
        • Dec 3
      • No activation code
        Josicx Same here
        • 1
        • ·
        • Dec 3
    • ricardomendez
      ricardomendez

      yes I saw!) thank you very much Pedro!) Ran to download plugins

      • Dec 3
  • New
    JGRSOUND
    Newcomer - Level 1
    2021-12-02

    Hi Music Tribe Members!

    At Nov 27th 2021 I brought an TC VSS4 Native (Upgrade from VSS3 native) via your website.

    I didn't get an activation card yet! My already checked my spam folder, there is nothing.

    It seems the I am not the only one having an issue with that.

    I am sure you are working hard on a solution.

    Here is my PAYPAL confirmation with

    Transaktionscode 4RN439446L657813Y

    Transaktionsdatum 27.11.2021 02:32:50 MEZ

    Rechnungsnummer 1522146

    SYSTEM 6000 NATIVE
    BUNDLE, UPGRADE FROM
    $299,00 VSS3 NATIVE USD

    Artikel 947200016

     

    What can I do?

    Best,

    JR

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    1 6
    • JGRSOUND
      PedroRodrigues Hi JGRSOUND thank you for your post, can you please provide me your ILOK USERNAME so I can check what happened. Thank you
      • Dec 2
    • JGRSOUND
      JGRSOUND

      Hi! My iLok user ID is "JohannesRothenaicher" (without the quotes of course) . Kindly, Johannes Rothenaicher

      • Dec 3
  • New
    Stulov
    Newcomer - Level 1
    2021-12-01

    Can u help me?

    1 28
    • Stulov
      SvyatoslavMelik2020 Отвечаю на письмо в личке - здесь - так как у них все безбожно лагает и глючит! Мне не переслали. пока что. Ниже по ветке вроде был чел которому переслали... но это было не сейчас) - я думаю они коллапс увидят и разберутся. пока можно тикет в сервисе отправить. они сами так советуют.. но в сообщениях народ пишет что это пустая трата времени... короче адово немного.
      • Dec 1
    • Stulov
      ChrisEdwards1 Hi Stulov, I am sorry to hear about this issue. If you have not yet done so could you please check your spam/junk email folder? Sometimes the Activation Code email will be routed to here.
      If the Activation Code is not in your spam/junk can you please provide submit a technical support ticket with a screenshot of the order and your iLok ID, and I can then manually generate this for you. To do this please go to support at the top of the page and click on the relevant tab, with regards to serial number please enter N/A.

      If you have already submitted a case could you please confirm the case number for me?
      • Dec 1
  • New
    mrMONQ
    Contributor - Level 2
    2021-12-01

    I have bought the MD4 plugin on blackfriday the 26st... and have not recieved any codes (yeah i checked the spam folder), nor have i recieved any reply to my ticket on the 27th. Music Tribe / TC servers clearly not working properly. Why no public statements, appologies and updates ? Im not going to post personal information on a public forum, but this image (screenshot after purchase) schould be public.. a royal F***-up on the servers.. Hope my patience will not be tested more..

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    6 27
    • mrMONQ
      Walmsley Me too! I paid for mine on the 27th
      • Dec 1
    • mrMONQ
      ChrisEdwards1 Hi mrMONQ, I am sorry to see you have not yet received your activation code. I have located your case in our system and will ensure this is followed up on today.
      • Dec 1
    • mrMONQ
      cperezh Exactly the page I received after ordering. I entered a support case 2 days ago; no response at all yet. And yes, I have checked the spam folder many times.
      • Dec 2
    • mrMONQ
      thunderstudios same here
      • Dec 2
  • New
    PatReel
    Newcomer - Level 1
    2021-11-30

    Hello All

    As other people here I have the same issue. I have placed on sunday an order for two plugins and havent received an order confirmation with the Ilok activations. I have created a ticket and provided all information. I have checked my spam/junk folder but nothing. I have placed an order for MD4 HD and TC 8210. Invoice 1522453. Can one of the moderators check it,please? My ilok is patrickriehl

    Thank you.

    Kind regards

    Patrick

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    1 37
    • PatReel
      KyleJohnson Hello, Kyle here with Music Tribe. If you have not received your activation please submit a case through the Support link at the top of the page. Cases are answered in the order in which they are received. If you have received a case number, your ticket is in our system and will be answered.
      • Nov 30
      • No order confirmation email with Ilok activations Ticket Number: CAS-506085-Z1K1K2
        tucks Actually, more probably, your ticket will be marked as "Problem Solved" without any help.
        • Dec 1
      • No order confirmation email with Ilok activations Ticket Number: CAS-506085-Z1K1K2
        PatReel Hello Kyle. Thank you for your reply. I have opened a ticket as I wrote and what I dont understand that some people got here help from moderators and some not. I have been a long time Powercore user and I understand that in those times perhaps all companies have trouble with enough stuff. But on the other side...if your company is offering black friday deals and they know that a rise in order could happen then your company has to care for enough capacity. I was thinking about to buy another plug ins but after those bad service handling I am not sure if I should spend my money again. The ticket system is also not customer friendly. I have now requested demo licenses so I can work with two plugins within 14 days. But if I my ticket will not be handled within the next days I will open an case with paypal. Best regards Patrick
        • Dec 1
  • New
    Kasevad
    Newcomer - Level 1
    2021-11-30

    Yesterday I bought TC Electronic PlugIn VSS3 Native. Payment was done via PayPal. But i never received any email confirmation, receipt or a PlugIn Download link. More than 24 hours have already passed, there is nothing in the spam folder either. Please help! Ticket Number: CAS-506310-J8L3H1

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    0 17
    • Kasevad
      ChrisEdwards1 Hi Kasevad, I am sorry to hear about this issue. I will be sure this is followed up on for you today, please keep an eye out in your spam/junk folder for the reply as we have seen its route to these locations on occasion.
      • Nov 30
    • Kasevad
      Kasevad Hey Chris! Thanks for the help! Today I got the activation code and installed the plugin, it is incredible! :-)
      • Dec 1
  • New
    MacproT
    Newcomer - Level 1
    2021-11-30

    I am considering opening an issue with paypal. I paid $153 for MD4 HD native. Opened a ticket already with Case No: CAS-505804-C6T4L0 CRM:0120000253027 over 36 hours ago and absolutely no answers, no reaction. It is not the first time with TC that they do not send the activation code after purchase. I am very disappointed.

    read more...
    0 13
    • MacproT
      ChrisEdwards1 Hi MacproT, I am sorry to hear about this issue. I will be sure this is followed up on for you today, please keep an eye out in your spam/junk folder for the reply as we have seen its route to these locations on occasion.
      • Nov 30
    • MacproT
      MacproT

      You asked for my ilok ID in an email. I sent my ilok ID in a reply email to you about 30 minutes ago. No email in my spam/junk folder. Thanks.

      • Nov 30
  • New
    Fabriziodipaola1
    Newcomer - Level 1
    2021-11-29

    Hi guys, saturday I bought the "icon series legacy native bundle" but I haven't yet received an activation code or Ilok request.

    I received just the Paypal payment invoice. What should I do to have this code?

    0 11
    • Fabriziodipaola1
      ChrisEdwards1 Hi Fabriziodipaola1, I am sorry to hear about this issue. If you have not yet done so could you please check your spam/junk email folder? Sometimes the Activation Code email will be routed to here.
      If the Activation Code is not in your spam/junk can you please provide submit a technical support ticket with a screenshot of the order and your iLok ID, and I can then manually generate this for you. To do this please go to support at the top of the page and click on the relevant tab, with regards to serial number please enter N/A.

      If you have already submitted a case could you please confirm the case number for me?
      • Nov 29
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