• 2020-07-29

    Can you help me identify this 15" cab? Can't find any information in internet. Is it real TC Electronic or fake?

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    0 4
    • Filinrussia
      Alexander Lane Hi, could you submit this to the technical support team please?

      Click support at the top of the page and select "technical support"

      Without a serial number, this will be difficult but I am sure they will do their best to confirm for you :)
      • Jul 29
  • 2020-07-14
    Hello, an unfortunate thing happened. When I bought MASTER X HD NATIVE, I didn't find MASTERING HD NATIVE BUNDLE. BRICKWALL HD NATIVE is also a tool I need very much, but now if I continue to buy BRICKWALL HD NATIVE, it means I need to spend 69 dollars more, is there any good way to deal with it? Another problem, when I purchased the finalizer, there was such a problem that I did not receive the software authorization and download link for a long time after payment. This time I seem to have encountered the same problem. I paste the confirmation letter in the attachment Here, please send me the authorization and download links, thank you!
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    0 6
    • Cao Lingfeng
      Kyle Johnson Hi there, Kyle from Music Tribe here. I am sending you an email regarding this issue.
      • Jul 14
      • Hello, When I bought MASTER X HD NATIVE, I didn't find MASTERING HD NATIVE BUNDLE.
        Cao Lingfeng Okay, waiting for the good news : P
        • Jul 14
      • Hello, When I bought MASTER X HD NATIVE, I didn't find MASTERING HD NATIVE BUNDLE.
        Cao Lingfeng Hello, did you email me? I haven't received the email yet, maybe there is something wrong with the email address?
        • Jul 14
      • Hello, When I bought MASTER X HD NATIVE, I didn't find MASTERING HD NATIVE BUNDLE.
        Kyle Johnson Apologies for the mix-up, I am with the US team. Due to your location, our UK team will be handling your ticket. Please look for a message from them soon.
        • Jul 14
      • Hello, When I bought MASTER X HD NATIVE, I didn't find MASTERING HD NATIVE BUNDLE.
        Cao Lingfeng So, now should I wait for a reply from the UK team, or who do I need to contact?
        • Jul 14
  • 2020-06-23
    hey, guys, please help me. where and how can I buy the tc6000. license of mastering?
    0 10
    • dodoro1111
      Pedro Rodrigues Hi dodoro 1111 thnak you for yoru message, please follow the link below to gain access to our partners contacts so you can acquire any license you require https://www.tcelectronic.com/buy.html
      • Jun 23
      • TC6000 license
        dodoro1111 I have tried many dealers in many countries on the official website, but I could not make the purchase
        • Jun 23
      • TC6000 license
        dodoro1111 Many dealers don't sell it
        • Jun 23
    • dodoro1111
      Pedro Rodrigues Hi Dodoro 1111 Please follow the link below and contact our partners as I'm sure you will find a partner that will be able to sell you the license https://www.tcelectronic.com/buy.htm
      • Jun 23
  • 2020-06-14
    I have an original Finalizer which won't power up (the power button LED is dim red, never green). I'm presuming this is a dead battery issue. I see a CR2032 battery but have never seen one mounted this way. How does one remove/replace the battery from its mount? Cheers.
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    0 22
    • JohnrC
      JohnrC A shot of the battery on the other side...
      • Jun 14
    • JohnrC
      Claus Bay Hi JohnrC, You will need to solder it out from the PCB and replace it with this: Renata CR2032RV. All the best and stay safe from Claus.
      • Jun 15
    • JohnrC
      JohnrC Thanks Claus (I don't like to shoot the messenger :) I'm guessing the soldering has to be done from the underside once that circuit board is removed?
      • Jun 15
      • Finalizer Battery Replacement
        Claus Bay Yes You are correct :-)
        • Jun 15
  • 2020-04-30

    Hello,

    I just bought a "Plethora X5"  and want to connect this with the 4 cable method.

    I have a Mesa Boogie Mark 5 35,  a Victory V4 Preamp pedal ‘The Kraken’ and a few pedals.

    I like to have the Chorus, Delay and Reverb from the Plethora in the loop of the amp.

    When I engage “The Kraken” on Gain 1 or Gain 2 …. and I switch the channels on my Mesa Boogie I have a huge change in sound …. The master, gain, Presence and EQ on the Mesa Boogie change the sound when “The Kraken” is engaged.

    The intention is when the "The Kraken" Preamp pedal is engaged the pedal bypas he preamp of the Mesa Boogie.

    Is it possible to check my connection and tell me how I must connect everything.

    See image for my connection.

    Schermafbeelding 2020-04-30 om 19.52.00.pngKind regards
    Mario Valkenborg --- Belgium

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    0 98
    • mmvalk
      Matt Williams

      Looking through the Kraken manual, this looks correct. The Kraken will bypass the Mesa preamp and the Plethora effects can be before or after the Kraken in either mode. 

      • Apr 30
    • mmvalk
      mmvalk

      The Mesa controls interfere with the sound of the 2 extra channels of the "Kraken".
      When the "Kraken" is engaged the pre-amp of the Mesa must be diconnected.

      Victory Amps recommends connecting everything in this way 
      Schermafbeelding 2020-04-30 om 23.51.56.png


      How can i use effects from the Plethora in front and in the loop of the 2 amps (Pre-amp and amp) ?


       

      • Apr 30
    • mmvalk
      Matt Williams

      Using the Victory suggested method, you can only put the Plethora effects in the amp's loop after the preamps. Your first solution allows you to put the Plethora effects in front or in the loop.

      It makes sense that the master, presence and EQ are still in play with the Kraken engaged as they are likely part of the power amp section. Gain should be preamp, but it would depend on the circuit itself.

      If you plug your guitar directly into the FX return do those controls still affect the sound? If so, it's working as intended.

      • Apr 30
  • 2020-04-17

    Hi, I am very tented to get the new Plethora x5 but i've some questions to ask before:

    1) Is it possible to reverse the order of the effects chain, as if it were a real pedalboard? (from right to left)

    2) Is it possible to control the parameters that do not appear on the display in edit mode, without using the toneprint app? (e.g. deep 2/3  in Corona Chorus, or feedback 2 / delay 2 in Flashback) Cattura.JPG

    3) Is it possible to assign functions to the knobs in play mode? (for example the volume of the effect? it would free a knob in the edit mode) 

    Unfortunately, from the videos I'm documenting myself on, it doesn't seem possible to do these things, but it would be a welcome improvement.

    Thank you so much for your attention, you are making fantastic products.
    Lorenzo

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    0 91
    • Lorenzo Mancini
      Charles Wyng

      1) No, requested feature 


      2) No, some are migrated to tone print choice (delay subdivision, for example)


      3) No, requested feature. 

      • Apr 17
  • 2020-03-24

    I was working on the planned layout for when my Plethora X5 arrives, and wondered how this scenario would play out.

    I'm planning to basically run all of my dirt via the insert loop. INSERT SEND > DRIVES > AMP IN > AMP LOOP SEND > INSERT RETURN.

    How does Plethora treat this if I have stereo effects before the insert? Say, the Mimiq or Quintessence? The Plethora will run stereo ouput at the end of the chain.

    This is the quick sketch of routing I'm planning ...board routing02.png

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    1 139
    • Matt Williams
      Filipe Martins

      That should work, and it's a similar configuration to how I'm running mine.


      Any stereo effects before the insert loop will sum to mono. Effects placed after the loop will run in stereo (and mostly sound glorious  )

      • Mar 24
    • Matt Williams
      Brent E

      Cool setup.  Question:  Where'd ya get the photos of all the pedals?  Is there some library online or did you just take photos?  Thx!

      • Apr 3
  • 2020-03-13

    polytune clip is made of two parts. 1 is the clip part that holds on the guitar and the other part is the screen. i need the spare part which joins the both parts together. (sorry for my lack of english) what i needwhat i need

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    0 32
    • Hilmi Ozakin
      Rex Beckett

      Hello @hilmi , welcome to the community.


       


      I suggest that you raise a Care ticket for Spare Parts explaining your requirements. This is done by  clicking on Support at the top of the page and then clicking the Create a Care Ticket button. This is only  possible if you have completed all the required fields in your profile. Also make sure that you fill-in every required field on the Care form.

      • Mar 12
  • 2020-03-08

    Did a search and dont see anything. Windows 10 (1903) here and there's no editor tab on the latest Toneprint app for Windows.

    DId it go away? am i missing something? thanks

    snipppppp.png

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    0 99
    • eee e
      Tc Mike

      Artist Toneprints cannot be edited, as not all artists want to share their settings, which we honor. 


      Use one of the Templates instead as a starting point for your own Toneprint creations.


      Best regards,


      Mike

      • Mar 9
    • eee e
      eee e

      Thanks for getting back. 


      Nah, I knew you couldn't edit artists prints. There just used to be 2 big tabs, one for artist prints and the other said like "Editor" or something. New UI is..."different." I'm trying to be nice. Just a strange decision to have random templates and expect people to know you're supposed to edit them. 


      This app seems to change everytime I turn it on.


      Wish I would have just bought the pedal with the knobs.

      • Mar 9
    • eee e
      Rasmus Raaby

      The difference in the new UI is that library is artist toneprints and the tab Templates is the editing bit of the app. Sorry for the confusion

      • Mar 9
  • 2020-02-27

    Hello,

    I also got everything updated,and plug into Imac directly,Still can not connect to Hardware.

    Please help!

     

    Allewebwxgetmsgimg.jfifwebwxgetmsgimg (1).jfif

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    0 99
    • Hao Lun Huang
      Claus Bay

      Hi su1327,


      We're working on a fix for this issue in Ableton Live. You can solve this by disabling System Integrity Protection ...


      To disable SIP, restart macOS and hold down cmd+R to boot in recovery mode. Launch Terminal and enter: csrutil disable


      Restart


      To check SIP status - launch Terminal and type: csruticl status


      All the best from


      Claus

      • Mar 1
    • Hao Lun Huang
      Hao Lun Huang

      Thanks! I will try it.


      Another question,I heard If I had the TC2290DT ,I can get a free Native version but need ilok registration.


      How do I get the ilok redeem code?


      I can not get any information from TC's Website.


      Thanks again!


      Allen

      • Mar 4
    • Hao Lun Huang
      Claus Bay

      Hi Allen,


      It's a free upgrade and You don't need an iLok. It detects Your TC2290-DT and works for 60 days when You unplug the module Here's a link to download the new version: https://www.tcelectronic.com/p/P0D3X/Downloads


      All the best from


      Claus

      • Mar 4