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285,530 members
167,510 posts
  • New
    conceptboss007
    Newcomer - Level 1
    2022-05-10

    Hi I am going nuts trying to find three switchable power supplies for the above units my three Tc units have all developed the same problem of either the caps or the controler and caps blowing preventing the units from switching on. I bought the finalizer and the fireworx brand new when they came out I've had less than 1 years use with my finalizer and the fireworx stopped working after 1 month yes 1 month. That was many years ago.
    They were put aside after the ridiculous repair quotes during those days. I am now capable of repairing theses power supplies but would like to buy the wizard power supply instead. I ordered three and paid over £300 to a company called Fixtronix of Ierland who are supposed to be the official Tc suppliers for these power supplies. Needless to say I recieved no response for six weeks then no response to some 12 emails enquiring about my order. I had to open a case with paypal to get my money back 1 month later still no money back. So I called a friend in Ireland and sent him to their premises to enquire about my order. I then got my first response  with an email and lame exuse about staff being ill and Tc moving factory. I got my money back through paypal the followig day.
    I ve now joined The tribe after being forced here through the Tc website I have posted about this problem for over a month and not a single response to this common Tc electronics Issue. This clearly should have been a class action lawsuit, these units should have been recalled and repaired for free this is quite clearly a maufacturing fault with the power supplies. Great gear when they work but by not accepting this as their fault, is a very calous and greedy corporate stance by of the owners of Tc Electronics as far as Im concerned.
    Can anybody help with finding these Wizard power supplies its been an absolute nightmare so far thanks.

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    0 18
    • conceptboss007
      Dale_M Sorry to hear this has been your experience, if you bought these items brand new and had faults appear within 1 month or 1 year is there any reason why you did not claim warranty and come back to Music Tribe with your proof of purchase for us to assist you in a warranty repair? Regardless of your technical experience, taking product apart to repair voids any existing warranty. Please can you advise any case numbers or communication directly with Music Tribe please?
      • May 10
      • Power supply issue Tc electronics Finalizer, Firworx and M2000
        conceptboss007 Hi thanks for your response These problems occurred over 20 years ago There is no warranty and consumer rights hadn't really taken off the ground yet, in those days. This year is the first I ve ever heard of Music Tribe and your affiliation to Tc Electronics. Back in those days Tc Electronics Had a repair center in Wembley /west london somewhere where they wanted to charged a couple of hundered pounds to repair, needless to say i wasnt having it ,so after lots of back and forth the units were stored away. Back then we were made to feel like we were somehow responsible for blowig the power supplies hence the repair costs. As the years went on this problem infested the Tc Electronic's range as we all know. I would like to purchase these Wizard power supplies I dont really care for Tc's Warranty I can do a better job myself. Under the microscope the workmanship of the original power supplies are poor , hence why im not even bothering to repair the one in the picture . and just wish to replace them with the wizard power supplies. Any pointers to where I could purchase would be appreciated thanks.
        • May 15
  • New
    SaucePOUTINE
    Newcomer - Level 1
    2022-04-27

    Hi, I've been trying to get my pedal serviced or refunded since the 17th of january. Representative (Matt Smith) has told me that my refund would be processed when I shipped the pedal and then didn't answer with shipping info; I then posted here and was told the refund would go ahead without me shipping it back, and to wait for confirmation, I shouldn't even have had to write again; one month and several replies later, I have not heard back from him. I am extremely tired of dealing with this and cannot understand how Matt could have missed my dozen replies over four different means of communication. Please let me know what is going on with this service ticket.

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    0 13
    • SaucePOUTINE
      KyleJohnson Hello, Kyle from Music Tribe here. I will follow up with Matt on your case asap.
      • Apr 27
    • SaucePOUTINE
      SaucePOUTINE

      Hello Kyle, I have not yet heard from Matt. This will soon become a small claims case for failure to honor a warranty.

      • May 5
      • Customer Service Black hole for faulty TC Electronic Sub n' Up Octaver
        PedroRodrigues Hi SaucePOUTINE , thank you for your post, I'm sorry for this situation, can you please confirm if this matter has been managed? .Thank you
        • May 19
  • New
    SaucePOUTINE
    Newcomer - Level 1
    2022-03-24

    Hi,

    My TC Electronic Sub n Up Octaver failed within warranty period. Contact customer service and after long delay, they answered and offered refund to apologize for the delay. They advised me to package the pedal and send them the box measurements, which I did. Have written back about ten times since, they never answered back. What is this and what am I supposed to do?

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    1 16
    • SaucePOUTINE
      WilliamR Hello, I looked at your case and there doesn't seem to be any replies to the email sent to you on the 16th of Feb. I've advised the agent to contact you directly as soon as he gets in. We will have this sorted for you.
      • Mar 24
    • SaucePOUTINE
      SaucePOUTINE

      The agent has contacted me and things seem like they will be sorted. Appreciated!

      • Mar 24
    • SaucePOUTINE
      SaucePOUTINE

      The agent wrote last friday and I have replied many times since then but it seems like he still might not be getting my answers. Not sure what the issue is here but please let the agent know to go ahead with the process and e-mail me with any further info.

      • Mar 30
  • New
    TC Electronic
    Triber Moderator
    2022-03-14

    MONITOR PILOT
    http://ow.ly/3fa050IieIK

    Get a more informed starting point that will ultimately allow you to make better calls when mixing and mastering your productions. Once you have installed your MONITOR PILOT, you are set for seamless and transparent switching between speakers, as well as clear visual indication of which speakers are currently active.

    List Price: $149.00 (in stock and immediately shipping from our factory)

    #TCElectronic #MONITORPILOT #PassiveStudioControllers #MonitorControllers

    read more...
    2 22
  • New
    StoneRocksmith
    Newcomer - Level 1
    2022-03-09

    Can someone please point me in the right direction? 

    0 11
    • StoneRocksmith
      Dale_M Please go to the support tab aove and select parts to submit a ticket to the team to advise you.
      • Mar 9
  • New
    guitar012001
    Newcomer - Level 1
    2022-03-07

    Hello,

    I'm still succesfully using my System 6000 MKI everyday. After much toil, I've figured out how to use the ICON Software App with my Macpro running High Sierra 10.13.6 partition with ICON App 8.4 and on Mountain Lion 10.8.5 partition with ICON App 7.5. I can save presets successfully but I'm having trouble getting them back into the Frame on either partion. Can anyone give me some assistance on transfering the .syx files back into the Frame?

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    0 12
    • guitar012001
      guitar012001 Also, I forgot to mention that I have the Frame and ICON Hardware unit connected via an Ethernet Switch and I have the MIDI out connection from the frame connected to my midi interface and the signal is being received. I'm using SysEx Librarian by SNOIZE. It plays the file back into my interface which I can verify but I don't see anything changing in the 6000 setups at all.
      • Mar 7
    • guitar012001
      PedroRodrigues Hi guitar012001, thank you for your post, in this case to be possible to assist you with more tools on this matter, please follow the link below and submit an assistance request directly t our Tech Support Team.https://community.musictribe.com/pages/create-new-ticket?type=Technical%20Support&brand=TCElectronic Thank you
      • Mar 8
  • New
    Dominic21
    Newcomer - Level 1
    2022-03-03

    Bonjour

    j'ai malencontreusement effacé mes licence sur mon I Lock virtuel

    et j'aurais besoin de nouveau license/authorization activation/redemption code 

     

    comment me les procuré  Merci 

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    0 15
    • Dominic21
      PedroRodrigues

      Salut Dominic21

      Merci pour votre message, veuillez envoyer par message privé votre NOM D'UTILISATEUR ILOK et l'e-mail qui confirme l'achat de votre licence.

      Merci

      • Mar 4
  • New
    yann_
    Regular Contributor - Level 1
    2022-02-25

    So guess I had to make it myself... 

    4 27
  • New
    rob6thpaulus
    Newcomer - Level 1
    2022-02-23

    Hey There,

    I need to fix my bass amp and since this is a class D amp, my local amplifier repairman doesn't have the skill set to repair this. How should I go about the fix of this TC Electronic RH750 amp?  Send it out/back to the factory?  Any assistance will be greatly appreciated!  THX  

    read more...
    0 14
    • rob6thpaulus
      WilliamR Hello, please click on the support link at the top of the page and create a service ticket.
      • Feb 22
  • New
    DavidArt0516
    Newcomer - Level 1
    2022-02-22

    Hi,

    As it shows in the attached picture, I'm not sure what the problem is. Can anybody help me please?

     

    Best,

    David

    0 15
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