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126,423 posts
  • New
    Newcomer - Level 1


    Just bought a Plethora X5. I installed the latest firmware and I'm hooking it with the 4 cable method, the correct way just like explained in the following video :

    Now, when I change boards or when I switch pedals positions or when I assign toneprints, the volume goes EXTREMELY loud for a second. 

    I've seen other thread about this here but no valuable answer. This needs to be fixed as it could lead to serious hearing damage.
    I'm scared it could also damage my amp.

    I absolutely need to run this unit with the 4 cable method because some effects need to be in front of the amp while others need to be in the amp fx loop.

    I'm attaching an image of the waveform of a recording I made with my phone next to the amp. You can see the middle part where the volume jumps up is when I switch board.

    2 83
    • MitchConnely
      WilliamR Hello, William here from music tribe. This issue has just been brought to our attention recently. This has been passed to our engineers and they are looking into it.
      • Mar 10
  • New
    Newcomer - Level 1

    Dear All,

    Wonder if anyone can help.

    TC Near (3.61) is not recognising my Studio Konnekt 48 on Mojave (10.14.6), running on a Mac Mini i7 3.2Ghz

    i'm connecting the SK48 into the Mac Mini Thunderboilt 3 port, using an Apple FW to TB2 adapter and an Apple TB2 to TB3 adapter.

    The Mac OS is recognising the SK48 as connected to the TB3 port, however the TC Near Control Panel is showing:

    "No device found ... looking for devices..."

    i downloaded what i believe is the latest driver from here:

    TCAudioInterfaceSoftware 3.6.1f34

    There don't appear to be any issues with the SK48 itself, still working on Mavericks via FW/TB2 

    Any ideas on how i can resolve this would be greatly apreciated


    Best regards,


    0 57
    • Valas
      PedroRodrigues Hi Valas please consider that the unit is a legacy unit and we have stopped releasing any updated form this unit for some time now, therefor will only work on legacy, the unit must be connected directly to a USB 2.0 port and the use of any adaptors will create issues when interfacing with the drivers. Thank you
      • Mar 9
      • TC Near Not Recognising Studio Konnekt 48 on Mojave (10.14.6)
        Valas Thanks Pedro, but the SK48 is FireWire not USB. Unfortunately I cannot connect the SK48 to the Mac Mini without an adapter. Are you saying connecting FireWire to TB3 via an Apple adapter will be causing the issue?
        • Jul 17
  • New
    Newcomer - Level 1

    Hi guys,

    Just bought Ditto X2 Looper to use with my Line 6 Helix LT

    The ditto has both mono and stereo inputs/outputs.

    I want to use on the FX loop of my Helix LT, which has 2 sends and 2 returns.

    The Helix LT is stereo.

    Not sure which output on Ditto goes to which port on send return of helix.

    So I have 2 sends and 2 returns on helix and 2 mono and 2 stereo ports on ditto  anyone no how I connect and to what ports on helix please 

    Also will ts cables be ok or does it need to be trs for all 4 connections?


    Many thanks


    0 62
    • Chainsawcharlie
      PedroRodrigues Hi Chainsawcharlie ,Please consider that this pedal has two standard ¼" jack TS inputs and two standard ¼" jack TS outputs for stereo operation. If your signal source is mono like a regular guitar or a mono effect pedal, connect it to the MONO input, if your signal source or next device on the signal chain is stereo please use both ¼" jack TS on the input and on the output.
      • Mar 7
    • Chainsawcharlie
      Chainsawcharlie Many thanks for your kind reply
      • Mar 7
  • New
    Newcomer - Level 1

    Hi togehther,


    I bought a ND-1 and the last ownder did not tell me that it has some issues... 


    Issue 1: Freezing after bootig.. I guess it has to do with the EPROM wich seems to be faulty in a lot of cases on this units - I raised a Ticket for that to get a new one.

    Issue 2: I realized that 2 SMD Caps (one is C16 and onebelow the R35) on the back are broken (really broken) and the one Cap C151 next to the DSP is missing. Is there someone who can tell me the values of the missing parts?

    Is there a schematic for this device and or a service manual?

    A unit wich is below 200€ and years old is nothing I send to a repair shop as I am an electrician.

    So I hope someone cloud help me to bring this lovely piece of gear back on stage.


    Greetings from Germany



    0 44
    • LukasLange
      Dale_M Many thanks for your post but I am afraid we cannot share schematics or service documentation with non partners, we advise organising a non warranty repair with PMS in Germany.
      • Feb 21
      • Nova Delay ND-1 Servicemanual / Spareparts
        LukasLange Thanks for the reply.. but I said that a repair is uneconomic in this price range - I would appreciate I you could tell me only the values of the missing parts. that would really help me. You can send them via PM. Thank you.
        • Feb 22
  • New
    TC Electronic
    Triber Moderator


    Dock, power and connect TC Electronic ICON Series hardware controllers such as TC2290-DT, DVR 250-DT, Master X HD-DT and PEQ 3000-DT in one flexible unit with a small footprint.

    List Price: $179

    #TCElectronic #TCICONDOCK #ComputerAudio #DesktopController #ICONSeries

    2 150
    • TC Electronic
      yann_ Waiting for a vid of this it kind of looks cool but doesn't seem like they've put a lot of thought in it there's more icon tools than u can fit in this... what will I have to do with the other ones it should fit them all... the 2290, 8210, 1210 Dvr250, master X hddt, brickwall, hddt, peq3000 and dyn3000. Let's hope Tc electronic is smart enough to offer different sizes...
      • Feb 19
      • TC Electronic New Product Release: TC ICON DOCK
        PedroRodrigues Hi Yann please consider that for now this is the only size we will offer and please consider that this dock must share the space on a studio with other units therefor we have selected this size to allow just that. Thank you
        • Feb 24
  • New
    Newcomer - Level 1
    Hello !
    I have a Flashback 2 and want to update it for use the stereo with tap tempo.
    I connect the pedal in usb to my PC (windows10) , then I press/hold the switch and i insert the DC plug. The LED turn on green and I ear the sound of device connecting on my computer, perfect.
    So i run the firmware update executable, the pedal is recognize and I press Update. (1)
    But it fail: after ~10% the LED starts flashing. And in 60% the progress stop, back to 0%, the LED off and Windows make the sound of disconnection and reconnection.(2) The status is "Firmware upgrade successful" but no, the features is not operational on the pedal. 
    I want to see the firmware version on my pedal, but she is not recognize in TonePrint (3) (so i can't make a tonePrint too). My Hall of Fame 2 is not recognize too.
    I've try dozens of times, with differents cable and usb port
    Someone had the same problem and/or know how fixed it ?
    Thanks you !
    0 62
    • galabix
      TC-Marcus Hi galabix!

      Even though the updater stops at 60% it should be done, I see the same thing here on my FB2. So I think your pedal actually is updated. Especially if you can still get a delay FX out of it.

      I assume you are running the TonePrint app through windows 10 too, if that is the case, try redownloading it (currently latest version is 4.4.03 as of writing this.). You can get it here

      Here my FB2 turns up just fine as highlighted by the app (see attached). I used the windows 10 64-bit version of the app and connected via the same cable as I used for the firmware update.

      If you can get that far, just follow this video for instructions on how to enable the built in tap tempo feature.

      Let me know how it turns out.
      • Feb 4
    • galabix
      galabix Hi Marcus ! Thanks you for your fast answer ! Indeed, I had miss the last version. So I have download this, but unfortunately for the same result :/ (run in normal and administrator mode)
      My flashback2 is still not recognize (my HoF2 neither), so i can't be sure if my pedal is updated

      If I correctly read the changelog, the update (of flashback2) fix the small bug regarding stereo output (in fact this is the main reason for me to do the update, more than tap tempo integrated). And that not working, so I supposed my device is not updated :(

      Do you have any other idea ?
      Thank you again and good evening !


      (btw my appologies for my english, is not my native language !)
      • Feb 4
  • New
    Newcomer - Level 1

    salut je suis en train de me monter un beau pedalboard Tc et je me demandais si vous pouviez me donner un coup de main avec l'achat de ma prochaine pedale , la quintessence!! un code promo pour un super rabais au canada ?? vos produits sont incroyable!! merci

    1 72
    • Psychework666
      PedroRodrigues Merci pour votre contact.
      S'il vous plaît noter que tout processus de vente est exclusivement liée aux partenaires et revendeurs que nous ne vendons pas d'équipement directement aux clients finaux.
      Dans cet esprit et en réponse à votre question, nous n'avons aucun type de réduction ou d'accès à des réductions car ce processus est directement géré par les partenaires.
      S'il vous plaît contactez un de nos partenaires ci-dessous.

      • Feb 3
  • New
    Newcomer - Level 1

    I have a brand new out of the box unit that will not boot past the "clarity m" logo. Everything is still boxed from factory... I am beyond disappointed. Is there any hard resets? Or anything I can try on my end? Or a hardware repair? What's the warranty on these things? :(

    0 110
    • Wellroundedproductions
      Nigel67 Hi, i am sorry to hear that you are experiencing issues on your product straight out of the box. If it is still under 30 days old, then I would advise contacting the shop that you purchased the unit from and ask for DOA replacement. If it is over 30 days old, then please click on the support tab at the top of the page. In the new page that opens, scroll down and click on the Service tab and submit a ticket. I would not advise opening the unit in any way as this will void your warranty. Have you tried connecting the unit to a computer and seeing if you can upgrade the software? Please check this link for upgrading. There are also instructions in the user manual.
      • Feb 1
      • “Clarity M Stereo”
        Wellroundedproductions Unfortunately it won’t boot to the point where I can put it in usb mode. Yes this is a bran new item. Unfortunately it sat in the box unopened for more than 30 days really bummed. I submitted a ticket but this suckssss
        • 1
        • ·
        • Feb 2
      • “Clarity M Stereo”
        Nigel67 I can only apologise again. One of my colleagues will take care of the repair details for you. This is definitely not to the standards that we strive to meet.
        • Feb 2
    • Wellroundedproductions
      GoosesGaggle123 i am having the same issue, any advice?
      • Apr 8
  • New
    Newcomer - Level 1

    Hi, I loaded Mac Firmware fror Ditto + from TC Electronic site.

    It will not install saying "not a verified developer"

    what can I do to use the Firmware? I understand it is needed to import/export soundfiles from/to the Ditto +



    0 102
    • bomei
      WilliamR Hello Bomei, William from music tribe here. Open a Mac app from an unidentified developer
      If you try to open an app that isn’t registered with Apple by an identified developer, you get a warning dialog.
      This doesn’t necessarily mean that something’s wrong with the app. For example, some apps were written before developer ID registration began. However, the app has not been reviewed, and macOS can’t check whether the app has been modified or broken since it was released.


      To override your security settings and open the app anyway follow these steps:

      In the Finder on your Mac, locate the app you want to open.

      Don’t use Launchpad to do this. Launchpad doesn’t allow you to access the shortcut menu.

      Control-click the app icon, then choose Open from the shortcut menu.

      Click Open.

      The app is saved as an exception to your security settings, and you can open it in the future by double-clicking it just as you can any registered app.

      Note: You can also grant an exception for a blocked app by clicking the Open Anyway button in the General pane of Security & Privacy preferences. This button is available for about an hour after you try to open the app.
      • Jan 26
  • New
    Newcomer - Level 1

    The main reason why I bought tc pedal, was the ability to see dynamic response graphs (based on internet images). But the current software version doesnot show them, only knob range. Where can I find the old software version showing GAIN and DYNAMIC RESPONSE graphs? It's not on tc site anymore

    0 68
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