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  • chuckles66
    Newcomer - Level 1
    2020-10-01

    I picked up a used Wiretap and have been having some issues. I hope to find out I'm doing something wrong before returing it.

    I was having some weirdness with the bluetooth connectio to my phone (Pixel 2, Android 11) where is seemed to disconnect and reconnect and odd empty track listing would show up. Sometimes double the same track I just made. Sometimes the track I just made didn't show up until I removed the Wiretap app from my phone and start over.

    I figured maybe the formware was out of date. Checking the settings it is. Currently firmware 1.0 and giving me a notice that there is a update available to 1.1.

    I've gone throught he process on a Macos High Sierra 10.13.6 machine. Each time the FirewareUpdate app tells me "firmware upgrade successful". Yet, when I connect to it agin, it's still at 1.1.

    There are different instructions for doing this on TC Electronic site and the FirmwareUpdater help and elsewhere. 

    Here's what happens:

    Device: WireTap boot

    Click the update button and the LED is solid Green for the first 15% then blinks.

    Update progress bar hits 60%:

        WIRETAP Icon on Desktop dissapears

        Progress bar returns to 0% and Status = "Firmware upgrade successful" {it is not}

    LED blinks Orange

    Update button NOT greyed out

     

    Click up update button again

    Solid Green first 15% then blibking Green

    Update status bar hits 80%

    Repeat above

     

    Third try all the same except Update progress bar hits 85%

    Forth try same as the 3rd

     

    I've looked at the troubleshooting on all the instructions and the only thing that would relate to my situation is quitting any MIDI devices on my computer. I don't beleave I have any running? Or, I'm just not able to find what it would be and how to quit it.

    So, hoping I didn't get a bum device and there is something I'm missing.

     

    Any help would be greatly appreciated. Thanx

     

     

    UPDATE:

    I've now tried this on a different computer (macOS Catalina 10.15.3) with the same results.

    I did notice a difference in this instruction and the Firmware update instructions in the Manual. This instruction doesn't say anything about holding the footswitch when connecting power. The "Device" listed in the FirmwareUpdater now says "WireTap" instead of "WireTap boot". 

    Still get the same result. Update progress bar got up to 90% on one of three attempts and then says the update was successful. Connect via Bluetooth, go to setting and nope, firmware 1.0.

     

    There are differences between the instructions in Help in the FirewareUpdater, the instructions in the manual and, these instructions. Which ones are correct? Note: the instructions in the manual say that the Wiretap will automatically restart. I haven't seen any evidence of a restart happening.

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    • chuckles66
      PedroRodrigues Hi Collin please use the Firmware update process present on the product’s page as that process is specific for the latest firmware available for your unit, for that please follow the link below
      https://www.tcelectronic.com/tcelectronic/product?modelCode=P0CM1
      • October 1, 2020
      • Wiretap Firmware Not Updating
        chuckles66 I have used those instructions several times including just now. Still same results. A couple things to note: these instructions say to select the pedal from the dropdown list in Step 1. There isn't a dropdown list presented in the firmwareupdater. Following these instructions the Device is set to "WireTap boot" automatically (one of the other instructions it's set to "Wiretap". What should be the Device be showing as?
        • October 1, 2020
      • Wiretap Firmware Not Updating
        chuckles66 These instructions also say that the device will restart itself. The doesn't seem to be any indication that it does restart. No pause in the LED before going straight from blinking green to blinking orange.
        • October 1, 2020
      • Wiretap Firmware Not Updating
        chuckles66 Also, you see that these instructions say "..Update button...turns green, click it". The Update button in the firmwareupdater doesn't turn green nor does the firmwareupdater say anything about STEP 1 or STEP 2.
        • October 1, 2020
    • chuckles66
      PedroRodrigues Hi Collin, in that case be best option so we can assist you with more tools is to submit an assistance case, please follow the link below https://community.musictribe.com/pages/create-new-ticket?type=service%20request
      • October 1, 2020
  • Malkout
    Newcomer - Level 1
    2020-10-01

    Hi,

    I need a new cable (GPIO connection) of the tc electronic clarity M which is already included in the box.

     

    where can i buy it


    please contact me directly at my email 

     

    thank you

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    • Malkout
      Nigel67 Hi Mahdi. Please go to the support tab at the top of the page and submit a support ticket to the spares department and one of my colleagues will get back to you with pricing and availability. Many thanks.
      • September 30, 2020
  • michael85
    Newcomer - Level 1
    2020-09-28

    Hello! I bad in english. I have some problem with Quintessence tc electronic! I describe on picture.

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  • IanKlausing
    Newcomer - Level 1
    2020-09-10

    After a little over a year of my ditto being an absolute staple on my board, today it just didnt want to work. I used it last night, went to record a loop this morning, red light came on, hit the playback button, it turned green but no playback. I unplugged the power source and checked all the cables and such, now it's just strobing green and red nonstop! This is devastating to me cause I love it so much I was just wondering if theres anything i can do? Are these serviceable? I'd have no clue where to start on diagnosing the issue. I have a hard time believing it's just broken, I'm hoping its something stupid like some kind of reset or maybe theres a way of reading a fault code via the USB,  idk I'm probably just SOL but still. This pedal has not given me any problems using it almost every day for a year and it just doesnt make sense for it to overnight just crap out when it isnt even on. 

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    • IanKlausing
      john0121 Sorry for the problem with your Ditto pedal, please click the submit button at the top of the page and fill out the service request form. A member of the team will be able to help then with some troubleshooting and a repair if needs be.
      • September 10, 2020
  • the3nooges
    Newcomer - Level 1
    2020-09-09
    OK, I really love this Plethora thing; I rate it 10/10, but even so, here's my wish list:
     
    1. Spark Boost
    2. Bigger text in various areas
    3. Asks for save/no save when exiting Edit mode
    4. Board name displayed while in Play mode
    5. When leaning on the Board switch, I want to scroll through the boards one after the other, rather than having to hit the switch over and over again for each next board (Basically, it would duplicate the existing function of "triple-tapping" switch 1 or 2, and both methods would need the "lean on it to scroll" function).

    Overall, an excellent product, and I'm really excited to see what's coming up.  Thanks for the excellent work, TC.

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    3 99
    • the3nooges
      john0121 Thanks for the feedback. I'll pass this along to the dev team for consideration.
      • September 9, 2020
    • the3nooges
      snaarman Also: can you map or limit the expression pedal movement. That would be great..
      • September 10, 2020
      • Plethora Feature Request - 5 Items
        TC-Mike thx for the feedback, glad to hear you enjoy your Plethora ..control range of the Expression pedal can be customized for each FX slot via the Toneprint app and the Expression pedal can control up to 3 parameters for each pedal, each with it's own programmable parameter value curve.
        Pipeline tremolo allows to boost signal by up to 9 dB and can be programmed to emulate a booster. your other feature requests were already requested by other customers too and are already logged . i added your up-vote
        • 1
        • ·
        • September 11, 2020
    • the3nooges
      the3nooges But what would be really cool is if I could rename the function. In other words, the display would show something like the graphic above. Below "Hypergravity" would be the intended use of the pedal; in this case, it would be used as simply a transparent boost with no compression, just some gain. And right above the words "TC Electronic", maybe a bit more detail (say, "0 to +20dB).
      • September 11, 2020
    • the3nooges
      MikeL YES. Being able to name (in large font) your pedals would be great. For example: I have one slapback delay a one 400ms delay. Labeling them SLAP and ECHO would allow me to see which is which from a standing position.
      • September 23, 2020
      • Plethora Feature Request - 5 Items
        MikeL Yes, great idea! And very user friendly!!
        • November 7, 2020
  • Nistico
    Newcomer - Level 1
    2020-09-09

    Does any one tried this out? When is not playing or recording is true byepass, and it's OK BUT, and it's A Big BUT, when recording, playing or doing anything after created the first record, it's a Huge tone sucker!!! I know that it's buffered when playing or recording but this was not happening with the old dittos... Does any one from tc can explain this to me? And a way to solve this? Other else I will return the item and ask for a refund from thoumann. Best regards everyone

     

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    • Nistico
      Nigel67 Hi Nistico, please could you provide me with information on your set up as this is not an issue that has been reported before. If you could put together a drawing of your setup / connections that would be even better. Many thanks
      • September 14, 2020
    • Nistico
      TC-Mike Yes, we need more info about your setup. Any chance you are using Fuzz pedals in your signal chain?
      • September 14, 2020
    • Nistico
      Nistico Hi Mike and Turner. Tks for answer. I don't have any fuzz pedal.Tbe screamer and Ocd going into AMT F1 preamp than tc flashback and reverb into AMT Pangea cp-100 (impulse response loader)than ditto+ Once again.WWhen is on but no recorded loops its OK but when I press the record the sound drops about 30% of the original gain, even with the volume on ditto at max. I triedto upgrade the firmwareon tc website,it's not solve the problem and creates a new one. Now, with the ditto+ completely empty, I start to record and a few seconds later a message shows up at the screen " 4 minutes left" I just don't know what's happenin. II wwill ssend bback tto tthoumann and the will send to you to checkit out. I really would like to have the ditto + in my board but not like that. If you can explainwhats ha penned,and will work properly, I will buy it again. Best regards
      • September 14, 2020
      • Ditto+ problem?!!
        Nistico Sorry about the misspellings. JJust a thiny keyboard on the cell phone
        • September 14, 2020
    • Nistico
      Nistico I again guys, I have some news. I did again the firmware update and the 60min loop came back!II I can't explain that. The second information tha I would like to share is that I change the order of the ditto+ in the chain, I put it Before the AMT pagea cp-100 (impulse response loader)and works fine,no signal loss.. I assume that is note a problem with ditto+,may be with the impedance change after de pangea.For live and pratics its OK because the signal goes true the impulse response after the ditto+ but to export the files from the ditto+ to the computer I will not have the impulse response filter in the records.II can live with that.TThank you so much for the help,yyour qquestions aabout tthe cchain let me tink about tthe order I alread call thoumann and explain.II will keep te ditto,anyway its a fantasticllooper . Best regards for all
      • September 15, 2020
  • lgpocairossi
    Newcomer - Level 1
    2020-09-09

    Hello everyone.

    I just got a dream realized recently, and just got an G-System. Since 10 years I'm a Nova System user, and decided to give me this full upgrade. I am so happy that it got very well.

    I got an used gear, and I am having some issues about connecting to nova drive. The version that shows on G-System is the V4.05 R1781.

    Actually I give to a techinician made the MIDI CABLE (following this image), but I'm almost sure that the connections are wrong. When the loop cables are connected, and midi cables are in g-system, when i connect nova drive, it doesn't shows anything on the menu. When i search on the edit options, either.

    Of course I tried to look to buy it. But I live in brazil an things here are totol hard to find and very expensive to buy. And if we import it tooks several months...

    Could you help me about build my own cable? I have no skills for reading this diagram. Would be very thankfull if you can show me the easiest (and dumbest HAHAHA) way to do it.

    Thanks to everyone!!

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    1 431
    • lgpocairossi
      DavidKnighton Hello lgpocairossi,
      Sorry for the crude diagram, but I hope this simplifies what you're trying to achieve, based on the diagram you provided.
      • September 8, 2020
    • lgpocairossi
      TC-Mike Hi lgpocairossi, i'll check with the team if we have some more info available on the Midi Y-split cable. Yoiur G-system firmware supports Nova Drive Midi ntegration.
      • September 9, 2020
    • lgpocairossi
      lgpocairossi Guys! I Really appreciate it! With this connection I could made G sys recgnize nova drive (but I did not have time to try with the guitar yet, so I don't know if there is any hum).So I have one more doubt. In the diagram that I uploaded, It shows the pin 1 of the P1 (out) connector inside a triangle. Does it means something? Like put the pin 1 with the ground wires? Thanks again!!
      • September 9, 2020
  • BodyshakerMusicNig
    Newcomer - Level 1
    2020-08-31

    I have a Tc Electronic Finalizer 96k and I powered it and part of the screen display became blank..Please what should i do or can anybody sugest a remedy to it?

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    • BodyshakerMusicNig
      WilliamR Hello, Please click on the support link and create a service ticket. This would likely need to be repaired.
      • August 31, 2020
  • Whip7
    Newcomer - Level 1
    2020-08-21

    Can anyone give me a suggestion? My Ditto X4 just quit while I was playing a loop.  Now all the ights are on as it initial startup but it will not click or setup to play or record any loops. 

    0 76
    • Whip7
      PedroRodrigues Hi Whip7 In this case you should summit an assistance request so we can support you on this matter. Please follow the link below to submit the request https://community.musictribe.com/pages/create-new-ticket Thank you
      • August 20, 2020
      • Help with Ditto X4 looper
        Whip7 Hey Pedro Thanks for that suggestion... While I was investigating I found a solution and it is working again
        • August 24, 2020
  • aiden1382
    Newcomer - Level 1
    2020-08-20

    I saw on you tube that some tone prints have different knob functionality. I've been trying for the past 2 days to find a drive tone print I like but to no avail. The closest one I like is the default drive but the dirt on the peda is to low.  Also, I'm trying to dial in an ampeg svt classic sound.

    Can someone familiar with this pedal tell me how to set the knbos using the default tone print setting to get close to an ampeg svt classic?  Or tell me how the knobs function in default mode?   Attached is a photo of my pedal and settings with the default drive tone print. 

    Thank you, 

    AJ

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