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254,884 members
132,626 posts
  • Whip7
    Newcomer - Level 1
    2020-08-21

    Can anyone give me a suggestion? My Ditto X4 just quit while I was playing a loop.  Now all the ights are on as it initial startup but it will not click or setup to play or record any loops. 

    0 78
    • Whip7
      PedroRodrigues Hi Whip7 In this case you should summit an assistance request so we can support you on this matter. Please follow the link below to submit the request https://community.musictribe.com/pages/create-new-ticket Thank you
      • August 20, 2020
      • Help with Ditto X4 looper
        Whip7 Hey Pedro Thanks for that suggestion... While I was investigating I found a solution and it is working again
        • August 24, 2020
  • aiden1382
    Newcomer - Level 1
    2020-08-20

    I saw on you tube that some tone prints have different knob functionality. I've been trying for the past 2 days to find a drive tone print I like but to no avail. The closest one I like is the default drive but the dirt on the peda is to low.  Also, I'm trying to dial in an ampeg svt classic sound.

    Can someone familiar with this pedal tell me how to set the knbos using the default tone print setting to get close to an ampeg svt classic?  Or tell me how the knobs function in default mode?   Attached is a photo of my pedal and settings with the default drive tone print. 

    Thank you, 

    AJ

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  • simonbadao
    Newcomer - Level 1
    2020-08-13

    Hi, I bought the VSS3 Native plugin, and didn't receive any confirmation e-mail for iLok registration.

    PayPal receipt number:0884-8296-3972-3934

    ilok account : [email protected]

    Order number: 86835

    Ticket Number :CAS-129332-J8C6W9

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    0 122
    • simonbadao
      PedroRodrigues Hi simonbadao I have confirm and the VSS3 license is present on your ILOK account pending user activation, please log in your ILOK account and activate your VSS3 license. Thank you
      • August 13, 2020
      • VSS3 Native purchased
        simney Hi Pedro. Can you help me? I am interested in the VSS3 Native plugin but don't see a link anywhere on the TC Electronic product page to order it. Can you send me a link where to order it? Thank you.
        • 1
        • ·
        • August 15, 2020
      • VSS3 Native purchased
        TC-Claus Hi simney ... if You scroll a bit down, You'll find it on the store page :-) https://store.tcelectronic.com/ all the best and stay safe from Claus
        • 1
        • ·
        • August 16, 2020
    • simonbadao
      humanbeing I have the same problem can you help me? My open ticket: CAS-396028-X9F1G3
      • November 30, 2020
      • VSS3 Native purchased
        PedroRodrigues Hi Matthew my colleague Kyle is managing this case, please activate your license directly on to your ILOK account
        • December 1, 2020
  • Filinrussia
    Newcomer - Level 1
    2020-07-29

    Can you help me identify this 15" cab? Can't find any information in internet. Is it real TC Electronic or fake?

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    0 71
    • Filinrussia
      AlexLane Hi, could you submit this to the technical support team please?

      Click support at the top of the page and select "technical support"

      Without a serial number, this will be difficult but I am sure they will do their best to confirm for you :)
      • July 29, 2020
    • Filinrussia
      TC-Claus Hi Filinrussia, sorry to say but it's fake - TC Electronic never made that cabinet! All the best and stay safe from Claus.
      • August 12, 2020
  • Jessetsao
    Contributor - Level 1
    2020-07-14
    Hello, an unfortunate thing happened. When I bought MASTER X HD NATIVE, I didn't find MASTERING HD NATIVE BUNDLE. BRICKWALL HD NATIVE is also a tool I need very much, but now if I continue to buy BRICKWALL HD NATIVE, it means I need to spend 69 dollars more, is there any good way to deal with it? Another problem, when I purchased the finalizer, there was such a problem that I did not receive the software authorization and download link for a long time after payment. This time I seem to have encountered the same problem. I paste the confirmation letter in the attachment Here, please send me the authorization and download links, thank you!
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    0 52
    • Jessetsao
      KyleJohnson Hi there, Kyle from Music Tribe here. I am sending you an email regarding this issue.
      • July 14, 2020
      • Hello, When I bought MASTER X HD NATIVE, I didn't find MASTERING HD NATIVE BUNDLE.
        Jessetsao Okay, waiting for the good news : P
        • July 14, 2020
      • Hello, When I bought MASTER X HD NATIVE, I didn't find MASTERING HD NATIVE BUNDLE.
        Jessetsao Hello, did you email me? I haven't received the email yet, maybe there is something wrong with the email address?
        • July 14, 2020
      • Hello, When I bought MASTER X HD NATIVE, I didn't find MASTERING HD NATIVE BUNDLE.
        KyleJohnson Apologies for the mix-up, I am with the US team. Due to your location, our UK team will be handling your ticket. Please look for a message from them soon.
        • July 14, 2020
      • Hello, When I bought MASTER X HD NATIVE, I didn't find MASTERING HD NATIVE BUNDLE.
        Jessetsao So, now should I wait for a reply from the UK team, or who do I need to contact?
        • July 14, 2020
  • dodoro1111
    Newcomer - Level 1
    2020-06-23
    hey, guys, please help me. where and how can I buy the tc6000. license of mastering?
    0 67
    • dodoro1111
      PedroRodrigues Hi dodoro 1111 thnak you for yoru message, please follow the link below to gain access to our partners contacts so you can acquire any license you require https://www.tcelectronic.com/buy.html
      • June 23, 2020
      • TC6000 license
        dodoro1111 I have tried many dealers in many countries on the official website, but I could not make the purchase
        • June 23, 2020
      • TC6000 license
        dodoro1111 Many dealers don't sell it
        • June 23, 2020
    • dodoro1111
      PedroRodrigues Hi Dodoro 1111 Please follow the link below and contact our partners as I'm sure you will find a partner that will be able to sell you the license https://www.tcelectronic.com/buy.htm
      • June 23, 2020
  • WilliamR
    Triber
    2020-06-19

    Hey everyone! Welcome to Community 2.0! My name is William and I'm a Musical Instrument Specialist on the U.S. Customer Quality Support team. Please Let Me Know How I can Help!

    4 75
    • WilliamR
      Albrian128 Could you help me. I just purchased a tc helicon perform ve from amazon. It’s not working properly. It gets stuck. It produces a noise, and I can’t use the mic, but the drum loops are not affected. I have updated the firmware. The problem remains. Pls help. I am planning to return it to amazon.m but still hoping that this will be fixed so I won’t need to. I am from the philippines.
      • November 23, 2020
    • WilliamR
      Albrian128 Btw, I have also done factory resets a couple of times
      • November 23, 2020
    • WilliamR
      Countyroad20 Hi William, I had a question yesterday and you responded (thank you) but the suggested solution did not work. Here’s the background:
      • Feb 5
      • Welcome to Community 2.0!
        Countyroad20 My original question:
        When I connect the mixer to my iPhone using a camera connection kit the iPhone continues to take sound from the phone's mic, not from the mixer. But, if I connect to the phone using a cheap iRig instrument interface it works. What is wrong with the Behringer USB connection?

        Musictribe answer:
        Hello, William from music tribe here. Please be sure your Phones to control room button is pushed in and your to main mix button is pushed out for the mixer to work properly over USB.

        This did not work. I am still just getting sound from the room, not sound direct in to iPhone on USB.
        • Feb 5
      • Welcome to Community 2.0!
        Countyroad20 BTW, product is a relatively new q1202usb
        • Feb 5
    • WilliamR
      WilliamR Hello, I just tested my mixer in GarageBand on my iPhone and it is working fine. Which model camera adaptor are you using to plug in your USB cable? Are you using Garageband to record? Have you tested a different USB cable yet?
      • Feb 5
      • Welcome to Community 2.0!
        Countyroad20 I am recording video/audio using the camera app on iPhone. I have tested many USB cables and confirmed they work using other equipment. I am using an Apple USB camera adapter and have confirmed that works with other equipment. But, when I try to record to iPhone (with video) I get ‘room sound’ not USB from mixer to phone. Does the USB connection on these units fail frequently?
        • Feb 9
      • Welcome to Community 2.0!
        Countyroad20 I will appreciate any help since I discovered I failed to register the product within 90 days (it’s about 8 months) so therefore I might not have a warranty. I’m hoping the problem is how it’s connected, not a failed USB out on the Q1202USB which makes the unit pretty useless.
        • Feb 9
    • WilliamR
      WilliamR Would you be able to test the mixer on a PC or Mac to see if the USB function is working there? Be sure you are using the power supply for the mixer. The USB port on the mixer is not bus-powered.
      • Feb 9
      • Welcome to Community 2.0!
        Countyroad20 Hi William. Thanks for staying on this. It just gets more curious ... I plugged the USB into a Microsoft Surface. It installs the audio CODECs and then when I use the stage mic I can see it move the needle on the Surface. So the USB Out from the mixer works. How do I get this to work with my iPhone? I am making ‘acoustic covers’ for YouTube and I need to be able to send the final stage mix to the phone to be combined ‘in phone’ with the phone’s camera. But I’m just getting ‘room sound’ from the phone’s on-board mic even though I have the mixer’s USB connected to the phone via an Apple camera connection kit. At least I think it’s room sound - I have powered stage monitors and that’s all I hear when I record (sounds hollow and distant, not direct and in-your-face). Mark.
        • Feb 10
      • Welcome to Community 2.0!
        Countyroad20 What has worked for me is to take the left Main Out from the mixer, routed to the In on this iRig Guitar Adapter, which is then connected to the iPhone using a 3.5/Lightning adapter. It gives a decent direct recording from the mixer, with no room sound other than what gets into the mic from the monitor. A USB connection should sound better, not worse.
        • Feb 10
  • JohnrC
    Contributor - Level 1
    2020-06-14
    I have an original Finalizer which won't power up (the power button LED is dim red, never green). I'm presuming this is a dead battery issue. I see a CR2032 battery but have never seen one mounted this way. How does one remove/replace the battery from its mount? Cheers.
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    0 198
    • JohnrC
      JohnrC A shot of the battery on the other side...
      • June 14, 2020
    • JohnrC
      TC-Claus Hi JohnrC, You will need to solder it out from the PCB and replace it with this: Renata CR2032RV. All the best and stay safe from Claus.
      • June 15, 2020
    • JohnrC
      JohnrC Thanks Claus (I don't like to shoot the messenger :) I'm guessing the soldering has to be done from the underside once that circuit board is removed?
      • June 15, 2020
      • Finalizer Battery Replacement
        TC-Claus Yes You are correct :-)
        • June 15, 2020
  • mmvalk
    Contributor - Level 2
    2020-04-30

    Hello,

    I just bought a "Plethora X5"  and want to connect this with the 4 cable method.

    I have a Mesa Boogie Mark 5 35,  a Victory V4 Preamp pedal ‘The Kraken’ and a few pedals.

    I like to have the Chorus, Delay and Reverb from the Plethora in the loop of the amp.

    When I engage “The Kraken” on Gain 1 or Gain 2 …. and I switch the channels on my Mesa Boogie I have a huge change in sound …. The master, gain, Presence and EQ on the Mesa Boogie change the sound when “The Kraken” is engaged.

    The intention is when the "The Kraken" Preamp pedal is engaged the pedal bypas he preamp of the Mesa Boogie.

    Is it possible to check my connection and tell me how I must connect everything.

    See image for my connection.

    Schermafbeelding 2020-04-30 om 19.52.00.pngKind regards
    Mario Valkenborg --- Belgium

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    0 616
    • mmvalk
      TouringBubble

      Looking through the Kraken manual, this looks correct. The Kraken will bypass the Mesa preamp and the Plethora effects can be before or after the Kraken in either mode. 

      • April 30, 2020
    • mmvalk
      mmvalk

      The Mesa controls interfere with the sound of the 2 extra channels of the "Kraken".
      When the "Kraken" is engaged the pre-amp of the Mesa must be diconnected.

      Victory Amps recommends connecting everything in this way 
      Schermafbeelding 2020-04-30 om 23.51.56.png


      How can i use effects from the Plethora in front and in the loop of the 2 amps (Pre-amp and amp) ?


       

      • April 30, 2020
    • mmvalk
      TouringBubble

      Using the Victory suggested method, you can only put the Plethora effects in the amp's loop after the preamps. Your first solution allows you to put the Plethora effects in front or in the loop.

      It makes sense that the master, presence and EQ are still in play with the Kraken engaged as they are likely part of the power amp section. Gain should be preamp, but it would depend on the circuit itself.

      If you plug your guitar directly into the FX return do those controls still affect the sound? If so, it's working as intended.

      • April 30, 2020
  • lawrencelefties
    Contributor - Level 2
    2020-04-17

    Hi, I am very tented to get the new Plethora x5 but i've some questions to ask before:

    1) Is it possible to reverse the order of the effects chain, as if it were a real pedalboard? (from right to left)

    2) Is it possible to control the parameters that do not appear on the display in edit mode, without using the toneprint app? (e.g. deep 2/3  in Corona Chorus, or feedback 2 / delay 2 in Flashback) Cattura.JPG

    3) Is it possible to assign functions to the knobs in play mode? (for example the volume of the effect? it would free a knob in the edit mode) 

    Unfortunately, from the videos I'm documenting myself on, it doesn't seem possible to do these things, but it would be a welcome improvement.

    Thank you so much for your attention, you are making fantastic products.
    Lorenzo

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    • lawrencelefties
      Wyngnut

      1) No, requested feature 


      2) No, some are migrated to tone print choice (delay subdivision, for example)


      3) No, requested feature. 

      • April 17, 2020
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