• 2020-07-21

    Hello>I'm the original OWNER of my VoiceLive2 and when I got it out of the box-it was a snap to set 'her' to rec. on Channel 3 (played by my left chord hand) from my YAMAHA PSR S910 keyboard. I never once used it as a stompbox rather placed her right on my music stand & pushed the buttons w/ my right hand.

    For 1 thing trying to get Voicesupport pgm to work was a day-mere ! I kept trying upteen times until this AM when as soon as i booted & got to the desktop, I opened Voicelive 2-it opened ! Then, I plugged in my Live2--they synched up but then I could ONLY update-which it did YET, i still have the same issues with the harmonies triggered by my ONE MiDi keyboard (That always worked b-4) did not read my midi notes or chords played by my left hand. i finally got it to work--UPDATED_ and it would NOT play the vocals as i played them. I always was able to play Sus4ths & slide to a simple major chord. i.e. C-E-F-G that slides into C-E-G.

    Now please note, I had had to put my beloved VL2 in her case as I've been fighting a real battle w/ stage 4 throat "C".  because of the time off, I've forgottten a LOT of the controlling knowledge I had of 'her."  NOW I desperatly  NEED YOUR HELP. I'm enclosing the URL of My Utube music videos.

    https://www.youtube.com/watch?v=i4N8NK0Kk2M            (r & r lullibye)

    https://soundcloud.com/dontaylor811/i-believe-in-music-10-25- 15take-one-uremix-5-2-2020

    Now I wasn't a great vocalist yet, I worked steady 5& 6 night hotel gigs on the road & even was a member of DION & the BELMONTS (reformed band).

    1 more thing:  I can NOT seem to eliminate the "flange effect" on my double vocals. It used to sound like ME. Now, I have been frustrated for over 4 weeks which finally got me to post you here.

    I have better pics but I have to jpoin my wife for dinner. I look forward to hearing back from SOMEONE-not like last week when i got a case# and no followup. Thanks for your time.

    Regards,  Don Taylor

     

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    0 35
    •  Donald Taylor Jr
      Donald Taylor Jr I have since LOST 86 lbs since this pic ! Radiation & chemo was my ''diet." I'm a fighter & intend to fight on & ROCK ON_ I really need my VL2 to help my moral.
      • Jul 21
    •  Donald Taylor Jr
      Donald Taylor Jr PS-Once i got the UPDATE i tested & still got JAZZ chords instead of simple 1-3-5's. ALSO, once I had the software up & running--what the hell could I do with it ? I'm going on 70, I don't need more aggravation.
      • Jul 21
    •  Donald Taylor Jr
      Nic Jones Hi Donald.
      I've just found your case on our CRM and one of the American Support team contacted you on the 16th.
      Can you please check your Spam/Junk folder for an email from us?

      I have also asked my colleague to send you another email/contact you first thing.
      • Jul 22
      • My VoiceLive2 doesn't play the correct harmonies.
        Seth Wolther Do you have a faceBook I could contact you on?
        • Jul 24
      • My VoiceLive2 doesn't play the correct harmonies.
        Donald Taylor Jr https://www.facebook.com/Donny-T-314625375596325 I'm sorry i did NOT see your note here 'til now. Is it possible that if i recorded an MP3 of my issues you would better HEAR rather than read my issues ??? ALSO--Kindly google the song "Rock-n-Roll is here to stay" the intro where there is ONE NOTE at a time sung--I can NOT replicate that. Please advise because i was once able to do that. Thank you
        • Jul 26
      • My VoiceLive2 doesn't play the correct harmonies.
        Donald Taylor Jr My VoiceLive2 doesn't play the correct harmonies. Donald Taylor Jr
        https://www.facebook.com/Donny-T-314625375596325 I'm sorry i did NOT see your note here 'til now. Is it possible that if i recorded an MP3 of my issues you would better HEAR rather than read my issues ??? ALSO--Kindly google the song "Rock-n-Roll is here to stay" the intro where there is ONE NOTE at a time sung--I can NOT replicate that. Please advise because i was once able to do that. Thank you
        • Jul 26
      • My VoiceLive2 doesn't play the correct harmonies.
        Seth Wolther I messaged you on your Face Book.
        • Jul 27
    •  Donald Taylor Jr
      Donald Taylor Jr https://youtu.be/Ktj4EhgNPjE this is how I use my VL2 in my studio (Utube Video)
      • Jul 22
    •  Donald Taylor Jr
      Donald Taylor Jr This is how I've utilized my VL2 on stage as I impressed so many w/ my multi harmonies.
      • Jul 22
  • 2020-07-01
    We’ve upgraded the TC Helicon website so you can have a better browsing experience! Visit https://www.tc-helicon.com/ to check out all the new features.
    0 46
    • TC-Helicon
      William Reichling There are reports that the app is checking for an update and then crashing; this is most likely due to the server migration that has happened this past week.


      We are in the process of fixing this at the moment. Here are the workarounds to get the app running while this issue is being addressed.

      The two workarounds for this are to

      1.) Disable your internet and start the app, then you can re-enable your internet
      or
      2.) block the Program in windows firewall, and then you can start the app.
      To do that search 'windows firewall with advanced security' in the windows taskbar
      then go to outbound rules and on the right-hand side under actions click new rule
      select Program then next
      then browse for the goxlr.exe (it is in program files(x86)/TC-Helicon)
      give it a name and finish
      then make sure the rule is enabled
      you also need to make sure your windows firewall is enabled
      https://prnt.sc/t9nt1j

      This will cause the app to produce the 404 error, and you can click ok and use the app as usual.

      If you are on a lower app version, then listed two messages above, use the links in that message to update. (edited)


      For step 2 above
      Blocking the internet connection for the GoXLR application

      1. Press Start
      2. Search: Windows Firewall
      3. On the left side select Advanced settings
      4. In the resulting window select Outbound rules on the left
      5. On the right side, select New Rule...
      6. In the resulting window, make sure Program is selected and click Next
      7. Make sure This program path: is selected and click Browse
      8. Navigate to the GoXLR App.exe and double click on it to select that file (Hint by default it's located in C:\Program Files (x86)\TC-Helicon\GOXLR )
      9. Click Next
      10. Make sure Block the connection is selected then click Next
      11. Make sure all boxes are checked for this screen then click Next
      12. For the name call, it GoXLR Workaround then click Finish(edited)
      • Jul 1
      • A new TC Helicon website just for you!
        William Reichling The simplest solution is to 1.) Disable your internet and start the app, then you can re-enable your internet
        • Jul 1
      • A new TC Helicon website just for you!
        Fabio Valdez I'm installing now, so it is impossible to run (even with internet disconnected) because for the first time running it requires a connection to the server.
        • Jul 4
    • TC-Helicon
      SlaviaDjileVukainovi The same problem. Unable to start program.
      • Jul 4
    • TC-Helicon
      William Reichling Sorry for the disruption. Our recent server migration revealed a critical bug that caused the app to crash. We were able to work with the PH team who managed to upload the missing files and redirect the URL path. This fixed the crashing bug for everyone on the latest app, however anyone on an older version will need to update using the below link, or they may still experience the crash.



      Please use this App installer if you are still experiencing crashing:



      http://tc-helicon.com/FirmwareAssets/GOXLR/GoXLR-App-1.2.3.103.zip
      • Jul 6
    • TC-Helicon
      Dominic De Grande Hello, please can someone help? (1) When I'm in guitar mode and change the preset I'm using I find that it changes the preset I'm using in vocal mode too. How can I use them independently? (2) is it the case that some of the vocal presets can't be used chromatically as i've noticed that, for example, when i use "10 SING-A-SYNTH" i can't sing from certain notes to others, it just won't pitch them and lingers a semitone below or above the desired note.. (3) Is it the case that you can't add, for example: "delay or reverb" (even though the light comes on) to some of the presets? Thank you very much. D
      • Jul 6
      • A new TC Helicon website just for you!
        William Reichling Global Effects
        Hello Dominic, I'm assuming you are using a Voicelive 3. It sounds like your guitar presets are set to global. Check out this tutorial that explains what the global settings do.
        • Jul 7
      • A new TC Helicon website just for you!
        William Reichling https://www.youtube.com/watch?v=yMwKD3-XaMk
        • Jul 7
      • A new TC Helicon website just for you!
        William Reichling https://www.youtube.com/watch?v=RjBabrZdjHw
        • Jul 7
      • A new TC Helicon website just for you!
        Dominic De Grande Hello William, thank you so much for you response I didn't realise that you had sent these through (i'm new to this). I look forward to looking at your advice later today. Many thanks again! Dominic
        • Jul 9
  • 2020-06-19
    If you have the answer please imagine your explaining to an 11 year old. Thanks.
    0 4
  • 2020-06-13
    I have a VOICELIVE 3 with a malfunctioning display, however the unit still works. I live in Hawaii and there is no local service center available. I had a local technician try and repair the unit using the instructions provided to me by the support team. Here is what he had to say: On May 29, 2020, at 4:46 PM, Tuned In Engineering wrote:  Hi Grover, I was able to remove, clean and tighten the SD card, but no change. All cables and boards are installed correctly. Test mode does work, so the unit seems to be functioning. On Jun 2, 2020, at 6:24 PM, Tuned In Engineering wrote: Hi Grover, Unfortunately, I have been unsuccessful at getting the display back on your voicelive. I repaired some solder joints and checked the voltage regulators and signals I could access. I would suspect that the display driver/drivers are the problem, but I can’t be certain. I tried everything on the TC website and can’t find any other service info on this. Below is a photo of the display. It is practically useless without a functioning display. Can you offer any suggestions or are parts available that my technician could get to make the repair? Thank you in advance.
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    0 21
  • 2020-06-13
    I am trying to set up my MIDI Baby 3 to turn on and off harmonies on my Voicelive Touch 2 with a CC message and not having success. I have emailed Disaster Area and await a response. All the commands seem to be sent out right. I duplicated what gets sent from the onboard harmony switch on the VLT2 and a Switch 3. I am hoping there is someone who has been successful doing this. There is a twist that may be a hint. If I connect a 5 pin MIDI cable and turn on MIDI rather than USB on the VLT2 it works. The messages sent are a little different though. There is a Merge setting on the VLT2 that allows Midi on both USB and 5 pin but when that is on the VLT2 does not get the PC message when I swipe to the next song. For that to work it must be set to USB. I have posted to Facebook group, nothing so far. MIDI Baby 3 is sending up and down page CC commands to my iPad running BandHelper. Looking for suggestions.
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    0 27
    • Randy Bowler
      Leah D Hey Randy! It looks like William from our Customer Quality Support team has reached out to you via email. Please check out your email inbox and respond to William's email for further assistance. Thanks!
      • Jun 19
    • Randy Bowler
      Randy Bowler Hi Leah, he has and I appreciate the time. here is my response, Hi William,



      From Page 69 of the manual:
      MIDI CTRL parameter

      The MIDI CTRL (Control) parameter defines which ports (USB and/or the physical MIDI input) are used byVoiceSupport soft- ware and for MIDI keyboard input and control.

      Merge setting (default)

      When you set the MIDI Control parameter to Merge, a computer running VoiceSupport software can be connected to the USB port to control and update the device. MIDI notes, control messages and MIDI Clock are received via the physical MIDI Input jack on the device.

      MIDI setting

      When you set the MIDI Control parameter to MIDI, the USB port is ignored. MIDI notes and control messages are received via the physical MIDI Input jack on the device.You can also use MIDI System Exclusive messages on the MIDI Input jack to import presets using librarian software on a computer.

      USB setting

      On this setting, the physical MIDI In is ignored.The USB port on the VoiceLive Touch 2 is used for both VoiceSupport and MIDI notes and control messages.

      Here is my problem. If I choose MIDI in my settings I can turn off and on the CC changes for harmonies with my MIDI pedal, however I loose the ability to make Program changes so swiping to the next song to load the appropriate harmonies is lost. If I choose USB the opposite occurs no Harmonies off and on CC, Program changes work.

      This statement from the manual means this should work hence I believe the device is not working as sold., .The USB port on the VoiceLive Touch 2 is used for both VoiceSupport and MIDI notes and control messages.

      In response to your statement, "I believe it is usb in or midi in but not both."I know that it can do this from software because I was previously using click/backing tracks with MIDI through BandHelper on my iPad and the MIDI messages from the USB port to the VLT2 worked. Both CC and PC messages worked.

      So it seems to me that this should work though the USB from the MIDI Baby 3 which is sending the correct info as can be seen by the fact that it gets through MIDI.

      I see this as a broken function on a current product that needs to be repaired.

      I have owned several TC Helicon Harmony pedals and I want to keep using them but this means I need to look elsewhere to get something that should be working according to our manual.

      Hope to hear from you, happy to talk via Skype, ZOOM or phone,

      Randy
      • Jun 20
  • 2020-05-03

    As a male singer, I need this vocal processor have the ability to program, in real time, female singers that would be singing harmony wih me as I sing.  Does anyone know if the TC Helicon VoiceLive Rack has this capability?

     So there's no confusion, here's a photoSo there's no confusion, here's a photo

     

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    0 22
  • 2020-03-25

    Hi Guys,

    I own the TC Helicon Voicelive Rack.

    I would like to perform a FACTORY RESET to the hardware and return it to its natural state when it was shipped.

    Any information or guidance will highly be appreciated.

    Thanks

    TC VLIVE.jpg

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    0 63
    • Soulfood Muziq
      Robert Deacon

      Hi @Soulfood ,


      All the information on how to perform a factory reset on Voicelive Rack are on page 13 of the manual. I've copied and pasted it here: 


      "This can be performed to initialize all presets and
      system parameters back to their factory defaults.
      To perform a global reset:
      1. Power up the unit.
      2. When the first text is displayed in the LCD
      window, hold the 4 buttons listed below and
      continue to hold until the reset prompt is
      displayed:
      • µMod
      • Delay
      • Reverb
      • Tone
      This procedure can take up to 2 minutes."

      • Mar 25
  • 2020-02-28

    Hello, i got a TC Helicon voivelive 1 from a friend.

    I would love to know how to do a factory reset on this unit in oder to use it for myself.

    Can`t find anything on the internet

    Hope someone here can help me out.

    1.jpg

    1.jpg
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    0 55
    • Henk Oosting
      Robert Deacon

      Hi @Henko ,


      I asked around here at the TC Helicon office and it seems that there might not be a global factory reset function on the original voicelive, and if there is, we don't know how to do it! 


      That said, you can reset individual presets and songs in the Voicelive's settings; you can find more information on how to do this on page 44 of the Voicelive user manual. Hope this helps! 

      • Feb 28
  • 2020-02-18

    Is there a way to connect the Perform V to my mixer as an aux to allow the effects to go to more than one microphone?86794893_809652866204281_4606490512453533696_o.jpg86970265_809642039538697_125059607889444864_n.jpgtempsnip.png

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    0 74
    • William Knowles
      Rex Beckett

      @bearaby 


      The Perform V input and output operate at mic level so are not suitable for direct connection to a mixer's FX/Aux Send and Return. You could use a 40dB Attenuator  or a DI Box to connect the mixer Aux Send to the Perform V Mic In. You would need to use a mic input on the mixer for the Perform V Mic Out.


       


      I don't know how well this would work in practice. I think you would get better results using an FX processor that is designed to work at line level. For example: Behringer FX2000 or TC M350 

      • Feb 17
  • 2020-01-26

    vl3x.jpg

    I am having trouble getting my guitar signal to go to either the main or the guitar outs.  Guitar thru works fine.  As far as I know i've done all setup steps correctly.  Any insights would be greatly appreciated.

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    0 176
    • Tom Meehan
      Pet Gerbil

      Everything turned up in the "Mix" section ?


      (press the "Home" button, then twiddle one of the four mini knobs)

      • Jan 26
    • Tom Meehan
      davedroug

      by the looks of it on the bottom line in output you have it set to usb stereo now i maybe wrong but you need to change that to guitar voice try it if my memory serves me right thats what i did

      • Jan 27
    • Tom Meehan
      Robert Deacon

      @TomMeehan I would echo @PetGerbil suggestion; you can adjust your mains guitar volume in the "mix" section. If this doesn't work let us know and we can continue troubleshooting!  

      • Jan 27
    • Tom Meehan
      Tom Meehan

      [note Somehow this reply got placed in the wrong place.] Thanks for the suggestion. It appears that changing the USB Out setting is locked based on the USB Input mode. The options in input are DAW Tracking, DAW Insert, Stereo. If Daw tracking is selected, the output options become: SAME AS XLR, DRY VOX L, GUITAR R. Neither of those settings fix the problem. Note there is no option GUITAR VOICE. 

      • Jan 27
    • Tom Meehan
      Tom Meehan

      All the mix levels are maxed out. Still no guitar signal ?

      • Jan 27