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289,993 members
172,577 posts
  • New
    PlayLALA418
    Newcomer - Level 1
    2022-06-28

    What fancy wires do I need to buy so I can hear my Shure SM58 mic through the VoiceLive Play and my FP90X Roland electronic piano? The piano has beautiful speakers.  

    Attached is a pic of the back of my piano.  

    I'm not ready to record anything, still just working on making all the sounds come together. 

    Thank-you very much!

    Laura

    read more...
    1 10
    • PlayLALA418
      djtetei You can connect your TC Helicon Voice Live Play headphones stereo output jack (3.5 mm) to Roland FP90X stereo input jack (3.5 mm). Make sure to use a high quality cable and, if possible, under 3 meters long. Furthermore, I would strongly advise you to use a dedicated set of monitor speakers, which will allow you to position them better in your acoustic room (preferably behind the microphone and further away from it), in order to minimize microphony.
      • Jun 28
    • PlayLALA418
      PedroRodrigues Hi PlayLALA418 please ponder that the VOICE LIVE PLAY offers the following output options,
      There are 3 settings for the OUTPUT

      1 . STEREO – XLR outputs receive a stereo mix of all voices and other inputs .

      2 . MONO – A MONO full-mix signal is on the LEFT and a DRY vocal is on the RIGHT .

      Any Tone and Pitch Cor Amt settings from the Setup menu are included on the RIGHT DRY channel .

      3 . DUAL MONO - A MONO effected voice signal (all voices) is on the LEFT and AUX is on the RIGHT.
      This is great for sending music to one channel of a PA and Vocals to another, especially in a Karaoke situation.

      Vocal Cancel – Attempts to remove the vocals from a piece of music .

      There are two settings:

      1 . OFF – No processing is performed on the aux input .

      2 . ON – Processing occurs to attempt to remove lead vocals from a piece of music .

      This process can create “Karaoke” style music for you to sing along to, including key information for harmony generation.
      The processing capability can vary quite a bit from song to song, depend- ing on the way the song was originally mixed .

      Lead Mute – Mutes the Lead vocal and only outputs processed signals .


      There are two settings:


      1 . OFF – Lead vocals are routed to the main mix .

      2 . ON – Lead vocals are removed from the main mix .


      Digital Out Level – Controls the USB output level .

      Headphone Lim – Controls the level at which the headphone output limiter engages.
      Levels closer to 0db allow for louder headphone output levels.

      With this in mind I believe that the best option for your requirements must involve a mixing desk, please see my suggestion on a picture below. I hope this helps. Thank you
      • Jun 29
  • New
    cuicui07
    Newcomer - Level 1
    2022-05-04
    Hello. I would like to know where I can find a poor recharging button for my GoXLR? thank you.
    read more...
    0 8
    • cuicui07
      Dale_M Please go to the Support tab and submit a parts case.
      • May 4
      • button GoXLR
        cuicui07 Hello. OK. It's ok, I submitted a ticket. Thanks for the help.
        • May 4
    • cuicui07
      cuicui07

      Nobody can help me ?

      • May 17
  • New
    brynnerhead1
    Newcomer - Level 1
    2022-04-22

    This ia a follow up to a first glitch question. I have included a screenshot of the issue. My VL3X is running the most up to date firmware 2.2.00 366. Out of nowhere I can no longer import backtracks. Using same formatted usb drive I've always used. I've made sure there is space left on the unit to import tracks. I performed a factory reset and reloaded my presets and even tried importing a backtrack immediately after factory reset and before reloading my saves. I am still getting a frozen screen where the top portion shows half of the IMPORTING TRACKS message while the rest of the screen is showing the track list. I have around 45 standard length songs loaded onto the unit and can import no more. Am I screwed? Any help would be greatly appreciated. An expensive unit to suddenly lose this crucial feature and I'm exceedingly frustrated after hours of research to no avail. Many thanks.

    read more...
    0 11
  • New
    martin5martin5
    Newcomer - Level 1
    2022-04-05

    My brand new Perform VE gets stuck while starting up. Lights rotate forever and nothing happens.

    Support page says "We'll be back soon".

    I would be very sad to lose more time by sending it back to Thomann.

    I'm very frustrated :( Please HELP

    read more...
    0 10
    • martin5martin5
      ChrisEdwards1 Hi martin5martin5, are you using the original TC power supply in this instance? If so do you have a third-party one of the same specs you could test with the device?
      This will help determine if the issue lies with the power supply or the unit itself. if you are already using a third-party power supply can you please double check the specifications match correctly, even though the voltage may match if the amperage or polarity does not this could cause the unit to function incorrectly.
      • Apr 5
    • martin5martin5
      martin5martin5

      • Apr 6
    • martin5martin5
      martin5martin5

      Thank you for your prompt feedback. This problem is present with original power supply, and also I tested with third party power supply 12V, 2A correct polarity.

      • Apr 6
      • Perform VE gets stuck while starting up
        ChrisEdwards1 Thanks for the follow-up martin5marting5, based on this information this looks to be a fault with the device. In this instance if your product is less than 30 days old please directly contact your place of purchase, Thomann will be able to assist directly with a replacement. If it is older than this it will require warranty inspection, Thomann can also assist with directly with warranty queries.
        • Apr 6
  • New
    hkdha
    Newcomer - Level 1
    2022-03-10

    I purchased the TC HELICON PERFORM VE off of a friend. They lost the original cord but sent a video of them turning the device on by plugging it in with their guitar pedal chord. I have tried both a 12v 2a and 12v 1a power chord and neither of them worked. I tried integrating it into my setup with midi, mic, and audio interface and it still didn't turn on. I also tried plugging the chord into various outlets. Is there a reason why my device isn't turning on, what do I do? 

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    0 20
    • hkdha
      WilliamR Hello, Do you have a photo of the power supply you are using? Is it DC 12volt negative tip specifically?
      • Mar 10
  • New
    MichaelDale
    Newcomer - Level 1
    2022-03-10

    I have been enjoying my VL3 for years at home and started gigging with it over my larger boards.  Just as I was happy...  Boots and after a couple minutes of normal play the footswitch lights go out and the power button is unresponsive.  The screen stays on.  I have done the factory reset (went back to 2.0) and same thing.  I installed the 2.2.0 updated (which is what it had pre issues), same thing.  There has been a rattle inside it for a while.  So... I opened it up, and the pic is what I found.  Any ideas what this is and where it is supposed to go, which hopefully fixes my issue?

    read more...
    0 3
    • MichaelDale
      WilliamR Hello, William from musictribe here. Please click on the support link above and create a tech support case. Someone will get in touch with you ASAP.
      • Mar 10
  • New
    Selu
    Newcomer - Level 1
    2022-03-09

    Hello:
    Can someone tell me the steps to follow to update MIC MECHANIC? I can't update it, before it had a lot of echo repeats, now it only does 2 repeats.

    After downloading the file, the only update that appears is old, (year 2014)

    thank you very much, greetings.

    read more...
    0 12
  • New
    uru
    Contributor - Level 2
    2022-03-09

    This is not a support request, it's "just" some feedback.

    Switching pic related on "silently" with an app or firmware update after it never having been on before was kind of a **** take.

    I realize the setting is there for a reason, but where I come from the VOIP or streaming software takes care of that, not the hardware. Which I consider the GoXLR app part of. Great setting to have, very annoying setting to discover the wrong way.

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    0 35
  • New
    rstpp
    Newcomer - Level 1
    2022-03-02

    Hi i updated my play electric with the false firmware from voicelive play. Now its shown as voiceliveplay the knops have diffferent funktions and i have no guitar fx.

    0 20
    • rstpp
      PedroRodrigues Hi rstpp, thank you for your post, have you tried to load the correct firmware for your unit Play Acoustic? I will leave you a link below so you can access the correct firmware file for your unit and attempt to load it to reverse this situation.
      https://wsi.li/dl/SiBg4F9pJibCA7SEt/
      Thank you
      • Mar 3
    • rstpp
      rstpp

      hi, thanks for the firmware, but the youtube link didn't work (video is privat).

      • Mar 3
      • TC Helicon Voicelive Play electric false firmware
        PedroRodrigues Hi rstpp, unfortunately I don't know what happen but I cannot find a similar video, were you able to update your unit?
        • Mar 4
    • rstpp
      rstpp

      • Mar 3
    • rstpp
      rstpp

      • Mar 3
    • rstpp
      rstpp

      • Mar 3
  • New
    ambow2409
    Newcomer - Level 1
    2022-02-20

    Die Software VoiceSupport 2 erkennt mein angeschlossenen Play Acoustic als VoiceLive Play  mit Firmware Version 1.5.00B74.

    Ich möchte gerne die Play Acoustic Firmware aufspielen kann sie aber nicht im Internet finden. Selbst nicht auf der Downloadseite von TC-Helicon. 

    Ein Werksreset hat auch nicht geholfen.

    Wollte mit VoiceSupport 2 nach einem Firmware-Updates für meine Geräte suchen s.A.. 

    Wo bekomme ich die Play Acoustic Firmware?

    read more...
    0 96
    • ambow2409
      PedroRodrigues Hi ambow2409, thank you for your post, please follow the link below to access requested FW file and the guidance to update your unit
      https://wsi.li/dl/cvsKhCMGc8HHYcufB/
      The firmware update in this case cannot be done via VOICESUPPORT 2, please follow the guidance provided. Thank you
      • Feb 22
    • ambow2409
      ambow2409

      Hello PetroRodrigues, thank you for the Help. Sorry, but my english is not the best. I followed your Instruction, but I can not find the Download the firmware file PlayAcoustic 1.5.00 BUILD74 MIDIOX.syx. And you send me the Firmware VoiceLive Play 1.5.00 Build74.syx. The Youtube-Link did not work here in Germany. Can you send me the Firmeware for Play Acoustic? Thank, Matthew

      • Feb 22
    • ambow2409
      Slidemonster Pedro - is there a listing you can direct users towards on your website or provide a description of what changes or upgrades are within Voicelive Play Firmware version 1.5.00B74 as compared to the previous 1.4.XXX firmware? Thanks in advance for your time.
      • Feb 26
    • ambow2409
      ANDY007 hallo PedroRodrigues, I have the same problem. Can you share this firmware with me if you can? Can you email me?
      PlayAcoustic 1.5.00 BUILD74 .syx Email:[email protected]
      My English from China is very bad. I hope you can understand my expression. Thank you.
      • Apr 17
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