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306,233 members
190,602 posts
  • New
    jrockie
    Newcomer - Level 1
    2022-12-01

    With the release of the new Elgato Streamdeck+, It would be amazing if you could create a new plugin that can take advantage of the 4 dials on the Streamdeck+. This would be amazing to control the additional 5 mixers not on one of the 4 channels aswell as Mic level/monitor. 

     

     

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    1 7
  • New
    jmcubo
    Newcomer - Level 1
    2022-11-15

    Hello!

    Yesterday I tried to update the firmware of my Voicelive Play using VoiceSupport2 but halfway through the process it failed. Now the device won't boot, the screen is blue and nothing else is showing.

    The first thing I've tried is to use VoiceSupport again to update the firmware again. But I always get the message "VoiceLive is being used by another application." I have tried on several computers, 2 PCs and a Mac but the message is always the same. I have also tried booting windows in safe mode but no luck.

    The next thing I did was search the forums and found that some people had flashed the firmware using MIDI-OX instead of the application provided by TC-HELICON. I verified that VoiceSupport2 had downloaded the following files to windows AppData:
    VoiceLive Play 1.3.00 Build65.syx
    VoiceLive Play 1.4.00 Build70.syx
    So I tried to copy them with MIDI-OX. During the progress, the VoiceLive seems to do something because all the lights are flashing, but when the unit is finished it's still the same, with the blue screen.

    Please can someone help me? I want my Voicelive back :(

    Thank you very much in advance!

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    0 9
    • jmcubo
      PedroRodrigues Hi jmcubo, thank you for your post, in this case you must perform the VoiceLivePlay RECOVERY SYSEX process following the guidance and tools I have uploaded for you. Please follow every steps described to guarantee this process is successful. https://wsi.li/dl/dtWuac4htn8ZwwxfT/ Thank you
      • Nov 16
    • jmcubo
      jmcubo

      I haven't been able to solve the problem yet, could you help me please?

      • Nov 21
      • TC-HELICON Voicelive Play Blue Screen
        PedroRodrigues Hi jmcubo, thank you for your reply, if you have followed the guidance present on the link above and you still face the same issue originally described, this might indicate that your VoiceLivePlay is not operating as it should and should be inspected to access what is causing this behaviour. To request assistance for your unit please follow the link below: https://community.musictribe.com/pages/create-new-ticket?type=Technical%20Support I hope this helps. Thank you
        • 1
        • ·
        • Nov 28
  • New
    Reeaum
    Newcomer - Level 1
    2022-11-01

    I have a cracked LCD screen on my Voicelive touch 2. I've contacted all 7 service centers that are listed on this site but none have the replacement LCD screen for this unit. Does anyone know of a supplier or service center where I can get the screen fixed? Any help would be very much appreciated. THANK YOU!

    My ticket number is: CAS-631089-N5Z0N6 

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    0 10
    • Reeaum
      Reeaum If I could just get the replacement LCD part, it shouldn’t be too hard to find a repair shop to install it.
      • Nov 1
    • Reeaum
      Dale_M I will escalate the ticket to the relevant team.
      • Nov 2
    • Reeaum
      Reeaum THANK YOU Dale_M!!!
      • Nov 2
  • New
    markopetteri
    Contributor - Level 2
    2022-10-15

    Anyone else seen this on their Voicelive 2? Sometimes when I start the unit with usb connected, the screen becomes distorted/garbled. What can be the issue? 

     

    It seems as if everything is working on the unit when this happems. But it is impossible to navigate and make changes in a meaningful way during this. 

    I haven't seen it happen without the usb connected. 

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    0 15
    • markopetteri
      WilliamR This looks like a hardware issue that may need to be serviced. If you have already tried reinstalling the firmware in the voice support 2 app and this has not resolved the issue, please click the support link above and create a tech support ticket, and someone will get in contact with you ASAP.
      • Oct 16
  • New
    groshat
    Newcomer - Level 1
    2022-10-05
    Hello,
    I downloaded and installed version 1.1.02 for mac of voicesupport 2, and now it gives me the following message: The application “VoiceSupport2” can’t be opened.
    and also this message: “VoiceSupport2” will damage your computer. You should move it to the Bin.
    What could be the problem ? 
    I downloaded the app from the official TC Helicon website.
    read more...
    0 6
    • groshat
      WilliamR We have recently posted The latest mac build on the website and should no longer have any issues. It should install without warning about malware having any issues launching.
      • Oct 5
  • New
    cypheroftyr
    Newcomer - Level 1
    2022-10-04

    So I just reconnected my Go XLR due to getting a Blue Sona. I'm having every issue under the sun with it.

     

    I have tried several headsets plugged into line out and get no audio, and stuttering audio when I try the headphone jack.

    OBS tries to route all audio through the Mixer and I get doubling on all sounds.

    I finally fixed hearing myself through the mic. 

    I'm not sure what to do with the routing table, or what I can do to fix the audio stuttering when coming through headphones. 

     

     

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    0 15
  • New
    DJEnn30
    Newcomer - Level 1
    2022-09-30

    Everytime, when I start my Computer, I have to reconfigure the "Mic Setup"-settings. I'm using a condenser-microphone with 48V, but after every restart, it changes to "Dynamic"

    0 6
    • DJEnn30
      WilliamR Please be sure that you save your mic profile on the bottom left after you change your settings.
      • Sep 30
    • DJEnn30
      WilliamR
      • Sep 30
    • DJEnn30
      DJEnn30

      Okay, thank you very much, I didn't notice the button and I didn't know that there are different profiles for lighting and mic.

      • Oct 7
  • New
    Jeffbonilla
    Newcomer - Level 1
    2022-09-29

    I recently pulled out my voice live one to practice for a live gig. It's been about ten years since last used it. It fired up and the digital display is working properly but I'm not getting any output or signal. I've tried it on a PA system, amplifier and even garage band. All of these worked before but maybe my set up is wrong since it has been ten years. Mic goes into xlr input and the xlr out is what goes into the amp or daw interface and guitar can run through the guitar input right?  am missing a step or plugging into the wrong place? 

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    0 6
    • Jeffbonilla
      kiskadar69 This is a VoiceLive Touch.

      1. When you sing into the microphone, does the LED on the front panel flash green? If not, try adjusting the Input Level Control pot on the side (there's a "mic" picture next to it).
      2. If you have a condenser mic, you'll need to turn on the phantom power in VoiceLive Touch.
      3. Do you hear any signal at the TRS OUT L and R connectors?

      Manuals: https://www.tc-helicon.com/tchelicon/product?modelCode=P0DLT
      • Sep 29
    • Jeffbonilla
      Jeffbonilla

      Thank you I will try those suggestions

      • Sep 29
    • Jeffbonilla
      Jeffbonilla

      I think it’s broken. It’s not even picking up the guitar.

      • Sep 29
    • Jeffbonilla
      kiskadar69 4. PERFORMING A RESET
      You can return all setup, preset and Favorite values to factory values in one reset operation.This cannot be undone. To reset all:
      4.1. Power up
      4.2. When the version number is shown in the display hold the Bass, Low and the top Octave harmony voicing buttons until you see “Factory Init”.
      4.3. Release.

      5. "it’s not even picking up the guitar": if you plug the guitar into GUITAR IN, is GUITAR THRU completely silent?

      6. Are you using the correct power supply (12VDC, center negative, minimum 1A)?
      • Sep 30
  • New
    Hollssii26
    Newcomer - Level 1
    2022-09-29

    I recently switched from go xlr mini to the big one and the app won't work with the big go xlr, it still shows the mini in the viewer, and it says 'go xlr mini isn't connected' but the go xlr is connected. I've tried uninstalling and restarting my computer I've done it a bunch of times but I'm getting no further and now I'm stuck with a £400 mic not working. 

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    0 7
  • New
    yogigiyo08
    Newcomer - Level 1
    2022-09-27

    in my voicelive play, my firmware version is: 1.5.00 B74. when I check on voicesupport2 software, firmware update on 1.4.00 build 70. should I downgrade?

    0 13
    • yogigiyo08
      yogigiyo08 onmy voice support 2 software
      • Sep 27
    • yogigiyo08
      kiskadar69 If you have the blue VoiceLive Play effect and the current v1.5.00 Build 74 works properly (e.g. no guitar effect settings), I don't think you should downgrade.
      • Sep 28
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