Statistics

228,599 members
103,504 posts
  • New
    LuisFerreira
    Newcomer - Level 1
    2021-05-04

    Hello,

    Last year I created a ticket about the issue I'm facing with my TC-Helicon VoiceLive play. Until now no answer from the support.

    I have performed all kinds of reset to the device explained in the manual (full reset etc....)  , installed the latest firmware etc... nothing solved .

    The issue is the LCD screen display the information of the patch goes reverse and can not be readable from time to time, power off the unit and power up again solve the issue until after a few minutes (30m or 1h or so ) the LCD display goes reverse again.

    Can someone help me on that ?  Anyone had this issue? 

    In attach a picture of the issue.

    Thanks for the support

    read more...
    0 23
    • LuisFerreira
      DavidKnighton Hello LuisFerreira,
      Sorry to hear you haven't been in touch. Quite often if you don't hear from us, it's because your email server spammed our reply. Always check spam/junk inbox when expecting a reply. I would say this issue likely needs to be examined. Go ahead and click the SUPPORT tab and submit a TECH SUPPORT inquiry. Once submitted, you should get an automatic reply with a case number that begins with CAS-xxxxxx-xxxxxx. Provide me with that case number and I'll see to it that someone responds.
      • May 4
    • LuisFerreira
      LuisFerreira Hi David , thanks for your reply, I have create a new ticket "Ticket Number: CAS-450888-X7V5L3". Sometime was not correct on my last ticket request as this time. I get a message with ticket number that I did not happen on the other request. Thanks for your support. Regards - Luis
      • May 5
  • New
    Maokeits21
    Newcomer - Level 1
    2021-04-22

    Hi guys, has anyone here tried to order spare parts from this website? How long did it take before you received yours? Thanks 

    0 19
  • New
    Maokeits21
    Newcomer - Level 1
    2021-04-20

    Hi guys! Can someone help me out where can I order a tannoy speaker replacement for my Voicesolo FX150? I accidentally dropped my fx150 off the floor and broke the speaker inside. Please help me. Thank you

    0 17
    • Maokeits21
      KyleJohnson Hello, Kyle here with Music Tribe. You can order parts by clicking on the Support link at the top of the page, then clicking Spare Parts and filling out a ticket.
      • Apr 20
    • Maokeits21
      Maokeits21

      Hello. I already ordered. How can I view the status and details of my order? Especially the price range

      • Apr 21
  • New
    bongnp
    Newcomer - Level 1
    2021-04-19

    The BLUE TC Helicon C1 Pitch Correction pedal

    I just bought 3 of these for my 4-pc rock band. My guitar goes through all of the pedals for pitch correction to my guitar. While playing live all the voices sound SUPER processed and doubled. I'm not looking for 'hard tune' or gender. I'm just looking for some subtle pitch correction for our 3 hour shows, which are very physically taxing. I have the correction knob up about 20% to keep some pitch correction, but it still sounds WAY too processed and double for a live rock band (KISS Tribute). Does anyone have suggestions? If it can't be tweaked, I might have to return them...

    read more...
    0 18
    • bongnp
      WilliamR Could you click on the support link above and create a tech support ticket? You can put attention to William Reichling. If you can provide an audio clip of the tone that would be helpful too.
      • Apr 19
    • bongnp
      kiskadar69 1. "I'm just looking for some subtle pitch correction": I think the guitar signal should not go through the C1s and the C1s should be set to CH mode.

      2. If the problem is not solved, the Cs1 knobs should be calibrated:
      https://www.youtube.com/watch?v=HcLi6wfBkwQ
      • Apr 20
  • New
    Muso2
    Newcomer - Level 1
    2021-04-08

    I can't get vocal or guitar to work?

     

    What software settings do I need to do and which socket should I plug into my fishman loudbox performer?

    0 29
    • Muso2
      PedroRodrigues Hi Muso to be possible to assist you with more resources please follow the link below and submit a assistance case directly with our support team . https://community.musictribe.com/pages/create-new-ticket?type=Technical%20Support&brand=TCHelicon
      • Apr 9
    • Muso2
      Muso2 Hi,

      I’m confused how to set up VL3extreme. The equipment I currently have is Taylor 714ce acoustic electric guitar, shure 57beta mic, VL3E and Fishman loudbox performer.

      I want to be able to play mic and guitar through the vl3e. Is it possible to run it all through my fishman amp or do I need to buy a mixer and speakers? Where do I connect it through fishman if this is possible.

       What gear would you recommend I get if fishman option not possible. I want to get voice and guitar working for VL3Extreme, 

      Thanks in advance
      • Apr 9
    • Muso2
      PetGerbil Can you plug acoustic guitar and mic into vl3, take the main XLR outputs from Vl3 into the mic and guitar inputs on the Fishman amp and set the Vl3 to "Dual Mono" outputs.? (making sure there's no "phantom power" on the Fishmans inputs.)
      • Apr 9
  • New
    jackL
    Newcomer - Level 1
    2021-04-01

    The connected software shows that the device is GTX, and it shows "it is in use" and the firmware cannot be upgraded. Could you please give me a copy of the firmware of the machine?

    0 23
  • New
    CoryDumont
    Newcomer - Level 1
    2021-03-14

    I was at rehearsal last week and decided to plug in my phone to the aux jack to run through a song. Seemed to work fine but now the unit seems to have an j thermal mic issue or something. If nothing is plugged into the aux jack(even just a cable with nothing in the other end) then the unit picks up every sound ( pressing buttons, touching the machine at all) very loud and clearly with a slight delay. The k my way I have found to remedy this is to just leave an 1/8" cable plugged into the aux port. This seems like a very strange issue, I'm wondering if anyone else has come across it. Thanks! Cory

    read more...
    0 28
    • CoryDumont
      PedroRodrigues Hi CoryDumont this may be related to the RoomSense being active, as this tool controls the two onboard microphones on the unit and in some cases can cause similar issues as the ones you just mention. Can you please press MIX and turn the ROOMSENSE level all the way OFF and see if the issue is still present?
      If the steps above, do not resolve this matter have you tried to perform a factory reset to your unit?
      To perform a factory reset hold down “Store” and “Back” during power up.
      Thank you
      • Mar 14
  • New
    Kfir
    Newcomer - Level 1
    2021-03-03

    Hello to everybody here. 

    The right side of my voice effect stopped working. (Only the right side).

    Can someone help me to find a lab or place that i can take it to check it out? Thecnical support never answer. 

     

    Please and thank you!

    read more...
    0 28
  • New
    Kfir
    Newcomer - Level 1
    2021-03-01

    Hello,

    The side buttons are not responding. How can I reset the machine? 

    Any help?

    0 26
    • Kfir
      PedroRodrigues Hi Please consider that to restoring the factory settings of TC Helicon VoiceLive Touch , you must power up the unit. Then hold the LEFT BOTTOM and LEFT TOP Matrix buttons while the display shows text until the display shows the initialization message. The Factory Reset procedure is complete. If this does not resolve this matter please try to update the firmware for your unit via VOICESUPPORT.
      • Mar 2
      • Help.. :(  Voice-over touch
        Kfir Hi, thank you for your response, the whole buttons on the right side of the machine is not working or light up.
        • Mar 2
    • Kfir
      Kfir Can I get someone to send it to get fix or someone to look at my Voicelive?
      • Mar 2
  • New
    pablogoparra
    Newcomer - Level 2
    2021-02-25

    Hi! the voicesolo Fx150 is sold out in all stores and e-commerce. Are you going to manufacture more units of this fantastic product?

    I wish another! Thanks!!!
     
     
     
     
     
    read more...
    0 28
    • pablogoparra
      DavidKnighton Hello Pablo,
      As far as I know, the product lifecycle is still in the production phase, meaning it's not been discontinued and probably won't be anytime soon. There is high demand for all musical products during these times, due to many people being on lockdown. This means the product is selling out faster than distributors can acquire it. Best thing to do is to place a back order with your distributor so you get priority shipment once the product becomes available.
      • Feb 25
      • Voicesolo Fx150
        pablogoparra Thanks! This is great, I was afraid it was discontinued. Best regards!
        • Feb 26
Go to page