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234,682 members
110,377 posts
  • New
    UTAC
    Newcomer - Level 1
    2021-06-15

    Not a technical issue, please direct me to where this question would be more appropriate:

    How do you set the default control tab in the GOXLR app interface upon open? Currently, it's the Mixer control tab that displays, and I would like it to default to the Routing control tab. Perhaps an .INI file somewhere I could edit?

     

    Thank you.

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    0 7
  • New
    Benji821
    Newcomer - Level 1
    2021-06-08

    Three of the Four Backlights for the Mixer Channel faders top label displays are working just fine. Working being that they're full bright and there isn't any negative lighting occuring. One, on the other hand, is permanently stuck on super dim if not off entirely and only receiving light from the display next to it. I've gone through the software to try and remedy this, but it's just permanently stuck this way, even in other colors, and I don't know if I am missing something or if it's defective? Has anyone had this issue or how to solve this? Picture doesn't do it much justive, but with my eyeballs, the left side image is really dark.

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    0 9
    • Benji821
      WilliamR Hello, William from musictribe here. Please click on the support link above and open a tech support ticket and someone will get this sorted out for you asap. If you could send a quick video clip with the case, this would be very helpful.
      • Jun 8
  • New
    RyGuyGaming
    Newcomer - Level 1
    2021-06-03

    Hey, so randomly what would happen when i would be on my computer the app would stop working and the sound for my computer would stop. I cant talk on my mic, nothing. when i switch to the app, the app loads for a second, then closes. When i tey to reopen the app to get my sounds back, i get an error message of the app being timedout. I try running it in administrator and says the same message. The only way i fix it is having to restart my whole computer, and i find it really annoying that is the only way to get my sound back. I will show you the message it shows me when it crashes and me trying to relaunch it. I would love if anyone can tell me why this happens, because i feel like i wastyed $500 on this device. Thanks!

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    0 11
  • New
    CameronPG
    Newcomer - Level 1
    2021-05-31

    I upgraded from a goxlr mini to the normal goxlr today. I don't see any input from my mic when trying to set it up. I do hear my mic through my headphones when monitoring my mic though. I also don't hear anything else through my headphones except for my mic monitoring. I have selected everything correctly as default devices.

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    0 17
    • CameronPG
      CameronPG Here are other screen shots
      • May 31
    • CameronPG
      NicJonesMT Hi CameronPg
      The best option now would be to submit a tech support ticket and we can look into this for you.
      Just click Support at the top of the page and you can scroll down to the Tech Support Option.

      We can then go through your settings ETC and try and figure out whats going on :)
      • Jun 1
  • New
    LuisFerreira
    Newcomer - Level 1
    2021-05-04

    Hello,

    Last year I created a ticket about the issue I'm facing with my TC-Helicon VoiceLive play. Until now no answer from the support.

    I have performed all kinds of reset to the device explained in the manual (full reset etc....)  , installed the latest firmware etc... nothing solved .

    The issue is the LCD screen display the information of the patch goes reverse and can not be readable from time to time, power off the unit and power up again solve the issue until after a few minutes (30m or 1h or so ) the LCD display goes reverse again.

    Can someone help me on that ?  Anyone had this issue? 

    In attach a picture of the issue.

    Thanks for the support

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    0 46
    • LuisFerreira
      DavidKnighton Hello LuisFerreira,
      Sorry to hear you haven't been in touch. Quite often if you don't hear from us, it's because your email server spammed our reply. Always check spam/junk inbox when expecting a reply. I would say this issue likely needs to be examined. Go ahead and click the SUPPORT tab and submit a TECH SUPPORT inquiry. Once submitted, you should get an automatic reply with a case number that begins with CAS-xxxxxx-xxxxxx. Provide me with that case number and I'll see to it that someone responds.
      • May 4
    • LuisFerreira
      LuisFerreira Hi David , thanks for your reply, I have create a new ticket "Ticket Number: CAS-450888-X7V5L3". Sometime was not correct on my last ticket request as this time. I get a message with ticket number that I did not happen on the other request. Thanks for your support. Regards - Luis
      • May 5
  • New
    Maokeits21
    Newcomer - Level 1
    2021-04-22

    Hi guys, has anyone here tried to order spare parts from this website? How long did it take before you received yours? Thanks 

    0 37
  • New
    Maokeits21
    Newcomer - Level 1
    2021-04-20

    Hi guys! Can someone help me out where can I order a tannoy speaker replacement for my Voicesolo FX150? I accidentally dropped my fx150 off the floor and broke the speaker inside. Please help me. Thank you

    0 43
    • Maokeits21
      KyleJohnson Hello, Kyle here with Music Tribe. You can order parts by clicking on the Support link at the top of the page, then clicking Spare Parts and filling out a ticket.
      • Apr 20
    • Maokeits21
      Maokeits21

      Hello. I already ordered. How can I view the status and details of my order? Especially the price range

      • Apr 21
  • New
    bongnp
    Newcomer - Level 1
    2021-04-19

    The BLUE TC Helicon C1 Pitch Correction pedal

    I just bought 3 of these for my 4-pc rock band. My guitar goes through all of the pedals for pitch correction to my guitar. While playing live all the voices sound SUPER processed and doubled. I'm not looking for 'hard tune' or gender. I'm just looking for some subtle pitch correction for our 3 hour shows, which are very physically taxing. I have the correction knob up about 20% to keep some pitch correction, but it still sounds WAY too processed and double for a live rock band (KISS Tribute). Does anyone have suggestions? If it can't be tweaked, I might have to return them...

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    0 32
    • bongnp
      WilliamR Could you click on the support link above and create a tech support ticket? You can put attention to William Reichling. If you can provide an audio clip of the tone that would be helpful too.
      • Apr 19
    • bongnp
      kiskadar69 1. "I'm just looking for some subtle pitch correction": I think the guitar signal should not go through the C1s and the C1s should be set to CH mode.

      2. If the problem is not solved, the Cs1 knobs should be calibrated:
      https://www.youtube.com/watch?v=HcLi6wfBkwQ
      • Apr 20
  • New
    Muso2
    Newcomer - Level 1
    2021-04-08

    I can't get vocal or guitar to work?

     

    What software settings do I need to do and which socket should I plug into my fishman loudbox performer?

    0 44
    • Muso2
      PedroRodrigues Hi Muso to be possible to assist you with more resources please follow the link below and submit a assistance case directly with our support team . https://community.musictribe.com/pages/create-new-ticket?type=Technical%20Support&brand=TCHelicon
      • Apr 9
    • Muso2
      Muso2 Hi,

      I’m confused how to set up VL3extreme. The equipment I currently have is Taylor 714ce acoustic electric guitar, shure 57beta mic, VL3E and Fishman loudbox performer.

      I want to be able to play mic and guitar through the vl3e. Is it possible to run it all through my fishman amp or do I need to buy a mixer and speakers? Where do I connect it through fishman if this is possible.

       What gear would you recommend I get if fishman option not possible. I want to get voice and guitar working for VL3Extreme, 

      Thanks in advance
      • Apr 9
    • Muso2
      PetGerbil Can you plug acoustic guitar and mic into vl3, take the main XLR outputs from Vl3 into the mic and guitar inputs on the Fishman amp and set the Vl3 to "Dual Mono" outputs.? (making sure there's no "phantom power" on the Fishmans inputs.)
      • Apr 9
  • New
    jackL
    Newcomer - Level 1
    2021-04-01

    The connected software shows that the device is GTX, and it shows "it is in use" and the firmware cannot be upgraded. Could you please give me a copy of the firmware of the machine?

    0 35
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