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  • New
    BrotherBruce
    Newcomer - Level 1
    2022-09-19

    Hi,

    Any idea why I'm only getting 16 channels on my Tracks Live recording? It worked for a while some months ago, but all my recent attempts have been limited. I checked the routing, preferences, etc. but cannot get it right. You can see in the Tracks Live setup that it's configured for 32 channels, but there's activity showing for only 16 channels at the top. Please refer to the photos for setup details. And thank you in advance for any helpful replies.

    Thanks,

    Bruce Wallick

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    0 9
    • BrotherBruce
      BrotherBruce
      • Sep 18
    • BrotherBruce
      KevinMaxwell It looks to me like you have a DL16 and that would give you 16 channels on the AES50a input that you have set on the Card routing. But you also have AES50a17-32 routed to the card but you don’t have anything on the AES50 17-32 inputs. Do you have the other 16 inputs that you are expecting to get on the card coming into the XLR inputs on the back of the mixer. You don’t have them routed to your Card.
      • Sep 18
    • BrotherBruce
      BrotherBruce There are two DL16 stage boxes. The local channels are all on Aux Ins.
      • Sep 19
    • BrotherBruce
      Paul_Vannatto I would suggest that you mirror the settings you have on the Routing, Inputs screen (User In) on the Routing, Card screen.
      • Sep 19
  • New
    Rawadsaad
    Newcomer - Level 1
    2022-09-12

    Hi Guys 

    can anybody help? I have changed the battery for MC2 and after that the console didn't start. Screens has no signal and all nobs showing ProX LOGO 

    0 14
    • Rawadsaad
      Dale_M Please send in a technical ticket from the above support tab, you will most likely have lost all of your BIOS settings if you swapped the battery with the console off.
      • Sep 14
  • New
    P1L2
    Newcomer - Level 1
    2022-09-07

    We have a +12V power supply fault but we have no choice but to continue using the console until we get the parts please advise of the consequencies 

    0 11
    • P1L2
      Dale_M Hi there the neutron will run ok on these 2 PSUs, try swappin g the power cables from 2 in to 3 to see if this changes anaything, if not we would advise raising a technical ticket as soon as possible via the Support tab above so we can assist you.
      • Sep 7
    • P1L2
      P1L2 Yes I have swopped the power cables around but no luck
      • Sep 7
      • Midas Neutron power supply fault
        Dale_M Please send a ticket in as soon as you have chance.
        • Sep 7
  • New
    Alphatec
    Newcomer - Level 1
    2022-08-26
     
    I noticed a few things while demoing the HD96. 
    1. The Main LR+Mono fader bank section becomes inactive suddenly.  I have to boot the console to get it working again or if that doesn't work then I have to factory reset the console. Please find the attached picture for reference.
    2. Whenever I login from one cloud account to another cloud account, the console reboots. 
    3. Recently while I was using the console in a trade show. No input was given in the local input of the console,suddenly all 8 local inputs generated digital noise but it wasn't audible. Even after connecting the microphone to local input, no signal was passing through. I have attached a video for your reference.
    4. Today when i'm working on the session,i'm not getting any signal from both the headphone output of the console. I did factory reset, delete network settings. still not getting any signal through headphone output. 
     
    Our console software version is 1.21.0 
     
     
     . 
     
    read more...
    0 19
    • Alphatec
      Dale_M Hello there, can you please update to the latest 1.21.1 and if there is no improvement, go to the support tab above and submit a TECHNICAL ticket to us so we can assist you, any videos or images would be much appreciated too.
      • Aug 26
  • New
    luissound
    Newcomer - Level 1
    2022-08-23

    Donde lo consigo 

     

    0 18
  • New
    shu2900
    Newcomer - Level 1
    2022-07-17
    0 24
  • New
    Bleach88
    Newcomer - Level 1
    2022-06-23

    Im trying to program the console so I can control wireless mics using DCAs that change between scenes.

    I want the name/icon to change, but the faders to stay the same after the scene change. Is there any way to do this?

    I have it now so that the names can change, but the faders also change. If I select the DCAs in the Chan Safe screen, it locks in everything. It seems I  can either have nothing safe, or everything safe. 

    any advice would be much appreciated!

     

    read more...
    1 24
    • Bleach88
      KevinMaxwell You will need an external program like this one. http://jamesholt.audio/x32tc/ I don't know too much about it.

      I use Palladium from https://www.chsounddesign.com/ I am not a part of either of them. But I did write some of the mixer files or part of them over the years. I wrote part of the M32/X32 mixer files for Palladium so you will see my name on those files. the mixer file for Palladium can be setup to do exactly what you want to do. it isn't a free program But it is very powerful. There is a 30day free trial that can be downloaded.

      If you are in the USA I can even help you by phone to get you set up and working.
      • Jun 23
  • New
    ToddBuckner
    Newcomer - Level 1
    2022-05-11

    Midas Pro1 straight out of box new wont boot past the midas screen ( see photo )

     

    anbody got any ideas ?

    0 46
    • ToddBuckner
      KyleJohnson Hello, Kyle here with Music Tribe. Could you please submit a Technical support ticket through the Support portal?
      • May 11
    • ToddBuckner
      KevinMaxwell First thought was did you immediately call the company that you bought it from and what did they say? I would assume that maybe something worked its way loose in shipping or do they all come that way and do you need to hook up a computer to it and load the latest firmware?
      • May 12
    • ToddBuckner
      MdeV Maybe a stupid question, but the screen on the picture is not the boot screen, but the lock screen (see the grey unlock in the down left corner) Did you try to unlock it?
      • May 12
      • Midas Pro1 boot issue
        KevinMaxwell Would the console stay in Lock mode even after it is turned off (for shipping) and turned on again?
        • May 12
  • New
    VladimEAR
    Newcomer - Level 1
    2022-04-08

    Hello,

    may I suggest to include a function for MONO master to "link fader" to the LR master? This could allow to set the level of Mono independently but still controlled by LR. This could behave the same way as M/C follows LR on M32, when you can change the ratio M/C vs. LR.

    Currently there is only "Link" function which actually "hard link" LR+Mono together and they act as one fader with ratio 1:1.

    Thank you in advance for considering this idea.

    Kind regards

    Vladi

     

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    0 15
    • VladimEAR
      Dale_M Many thanks I will pass your suggestion over to the Design team.
      • Apr 8
      • Suggestion for PRO series update
        BerndVanPraet Are you going to give the Pro Series still an update then ?
        • Apr 27
  • New
    smor777
    Newcomer - Level 1
    2022-03-18

    Hi, 

     

    Recently I am doing a production where I am needing to use all 16 physical XLR outs between the DL16 and the M32R.... But for some reason, the M32R can only handle 8 outputs? I know the M32 can handle all 16... but for some reason the M32R cannot? This is the only real difference I can find between the two and am not sure why this is a thing. Let me know!

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    0 17
    • smor777
      Paul_Vannatto The XLR screen is to assign outputs to the physical XLR-M jacks on the back of the console. That is why the M32 shows 16 outputs and the M32R shows only 8. The DL16 is connected to the console via AES50 (A or B). Therefore to assign the outputs for the DL16, you have to go to the AES50 (AES A or AES B) screen.
      • Mar 18
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