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299,671 members
183,443 posts
  • New
    groshat
    Newcomer - Level 1
    2022-10-05
    Hello,
    I downloaded and installed version 1.1.02 for mac of voicesupport 2, and now it gives me the following message: The application “VoiceSupport2” can’t be opened.
    and also this message: “VoiceSupport2” will damage your computer. You should move it to the Bin.
    What could be the problem ? 
    I downloaded the app from the official TC Helicon website.
    read more...
    0 2
    • groshat
      WilliamR We have recently posted The latest mac build on the website and should no longer have any issues. It should install without warning about malware having any issues launching.
      • 6 hours ago
  • New
    Jeffbonilla
    Newcomer - Level 1
    2022-09-29

    I recently pulled out my voice live one to practice for a live gig. It's been about ten years since last used it. It fired up and the digital display is working properly but I'm not getting any output or signal. I've tried it on a PA system, amplifier and even garage band. All of these worked before but maybe my set up is wrong since it has been ten years. Mic goes into xlr input and the xlr out is what goes into the amp or daw interface and guitar can run through the guitar input right?  am missing a step or plugging into the wrong place? 

    read more...
    0 5
    • Jeffbonilla
      kiskadar69 This is a VoiceLive Touch.

      1. When you sing into the microphone, does the LED on the front panel flash green? If not, try adjusting the Input Level Control pot on the side (there's a "mic" picture next to it).
      2. If you have a condenser mic, you'll need to turn on the phantom power in VoiceLive Touch.
      3. Do you hear any signal at the TRS OUT L and R connectors?

      Manuals: https://www.tc-helicon.com/tchelicon/product?modelCode=P0DLT
      • Sep 29
    • Jeffbonilla
      Jeffbonilla

      Thank you I will try those suggestions

      • Sep 29
    • Jeffbonilla
      Jeffbonilla

      I think it’s broken. It’s not even picking up the guitar.

      • Sep 29
    • Jeffbonilla
      kiskadar69 4. PERFORMING A RESET
      You can return all setup, preset and Favorite values to factory values in one reset operation.This cannot be undone. To reset all:
      4.1. Power up
      4.2. When the version number is shown in the display hold the Bass, Low and the top Octave harmony voicing buttons until you see “Factory Init”.
      4.3. Release.

      5. "it’s not even picking up the guitar": if you plug the guitar into GUITAR IN, is GUITAR THRU completely silent?

      6. Are you using the correct power supply (12VDC, center negative, minimum 1A)?
      • Sep 30
  • New
    yogigiyo08
    Newcomer - Level 1
    2022-09-27

    in my voicelive play, my firmware version is: 1.5.00 B74. when I check on voicesupport2 software, firmware update on 1.4.00 build 70. should I downgrade?

    0 10
    • yogigiyo08
      yogigiyo08 onmy voice support 2 software
      • Sep 27
    • yogigiyo08
      kiskadar69 If you have the blue VoiceLive Play effect and the current v1.5.00 Build 74 works properly (e.g. no guitar effect settings), I don't think you should downgrade.
      • Sep 28
  • New
    orpheus70
    Newcomer - Level 1
    2022-09-21

    Ayuda por favor!!!como conectar a ordenador!!!He probado con 2 ordenadores diferentes.......nada.....todo igual

    read more...
    1 5
  • New
    Jesuton5
    Newcomer - Level 1
    2022-09-20

    Hi all, 

    I have not been able to find any definitive instructions for midi program changes to link my VoiceLive 3 Extreme to my Widi Master. 

    Midi signals are definitely being sent by Bandhelper, confirmed by Midi Log. 

    The Widi Master is definitely receiving the Midi signal, confirmed by blinking LED. 

    The Widi Master also blinks when I press buttons on the VL so not a Widi Master issue. 

    Midi Wrench also confirms that the Midi signals are being sent and received by Widi Master. 

    The only thing left to really double check are the Midi Program Change Values I put in.

    I've only been able to find instructions on message boards and YouTube videos so it's a bit frustrating to be honest, and difficult to pinpoint what the issue could be. 

    Here's an example of what Midi signal I'm  sending to change the VL3X preset:

    EASY ON ME - Preset number 257.
     
    I therefore entered:
    BANK MSB 0
    BANK LSB 2
    PROGRAM 0
     
    I also tried 
    BANK MSB 000
    BANK LSB 002
    PROGRAM 000

    ... but the preset still doesn't change.

    Would appreciate any assistance with this! 

    A link to official instructions or a bunch of examples cos I'm out of ideas!

    Thanks very much.

     

     

    read more...
    0 8
    • Jesuton5
      PedroRodrigues Hi Jesuton5, thank you for your post, please ponder that the MIDI implementation in VL3 is essentially the same as the VoiceLive 2…
      There can be up to 500 presets loaded into a VoiceLive 3, and it’s possible to navigate between these presets with an external controller sending MIDI Control Change (“CC”) and Program Change (“PC”) messages. The VoiceLive 3 can receive CC and PC messages via MIDI from sources like keyboards, footswitches, DAWs, and more. For the controlling device to send a MIDI message to VL3 it needs to be using the same MIDI channel as the VL3, typically this is channel 1 but you’re welcome to change it.
      Also make sure you aren’t misusing the MIDI input filters and ensure that the MIDI input is set to be either “USB” (for the USB-mini input) or “MIDI Ports” (for the 5-pin MIDI input) depending on how you're connecting. These settings can be changed in VL3’s “Setup” menu, on the “MIDI” tab.

      To change Presets via MIDI, first tell the VL3 which Bank to look in, then tell it which Preset in that Bank you want to change to.
      Bank select: To specify the desired bank, issue an LSB Bank select message (CC#32) with a value of 0-3.
      Preset Select: After specifying the Bank, issue a PC Preset select message with a value of 0-127.

      MSB LSB VL3Bank Program Change (PC) VL3 Preset #
      0 0 0 0-127 1-128
      0 1 1 0-127 129-256
      0 2 2 0-127 257-384
      0 3 3 0-115 385-500


      The internal number associated with a Preset isn’t exactly what you see on the VL3’s screen, they’re actually all off by 1. This is because internally the list of Presets actually starts at an index of 0. This means that 0 = Preset #1, 1 = Preset #2, 2 = Preset #3, etc. It’s like your presets are saved from 0-499 but are displayed as 1-500.

      There are 4 Banks in VL3, and each Bank contains 128 Presets. Therefore the Preset selection number that goes to VL3 needs to be between 1 and 128. So for a Preset above 128, you need to subtract the number of the first Preset in the same Bank to get the MIDI Program Change info.

      The 9-digit message for changing to a preset is in the format of:

      MSB LSB PC#
      Or, you can first send a CC#32 of the Bank you’re looking in, then a PC value of the Preset you want.
      Here are some examples:
      Preset #5 would be: 5 - 1 = 4
      000 000 004
      or CC#32 value 0, then PC 4
      Preset #100 would be: 100 - 1 = 99
      000 000 099
      or CC#32 value 0, then PC 99
      Preset #208 would be: 208 - 129 = 79 (because Preset #208 is in Bank 1, which starts at Preset #129)
      000 001 079
      or CC#32 value 1, then PC 79
      Preset 259 would be: 259 - 257 = 2
      000 002 002
      or CC#32 value 2, then PC 2
      Preset 322 would be: 322 - 257 = 65
      000 002 065
      or CC#32 value 2, then PC 65
      Preset 491 would be: 491 - 385 = 106
      000 003 106
      or CC#32 value 3, then PC 106
      Preset 500 would be: 500 - 385 = 115
      000 003 115
      or CC#32 value 3, then PC 115

      When you try to address a Preset that does not exist (either an empty spot or one outside the 1-500 range), there is no built-in warning system, VL3 just won’t do anything. So if you can see the “MIDI” indication on the VL3 appearing when you send commands, but are not getting the Preset to change, ensure you’re not referencing an empty or non-existent Preset location.

      If that all seems too complicated for you, consider using Steps instead of Presets. Steps are essentially Presets within a Preset, and you can have up to 10 Steps all in the same Preset. If your current Preset contains the Steps you’ll be using, it just takes a single CC message to choose your Step…
      CC 115 = Step
      Value represents Step Number, i.e. 1 = Step 1, 2 = Step 2, etc.
      So sending a CC#115 with a value of 2 will take you to the second Step in your current Preset.

      Sources:
      https://kb.musictribe.com/musickb/view/article/tch/en_US/VoiceLive-3-Selecting-Presets-and-Banks-via-MIDI-228155247

      https://www.sweetwater.com/sweetcare/articles/6-what-msb-lsb-refer-for-changing-banks-andprograms/

      https://forum.musictribe.com/showthread.php?14591-Midi-PRESET-Change&highlight=voicelive+preset+change+midi

      https://forum.musictribe.com/showthread.php?15866-Voice-Live-3-Set-List-Maker-on-iPAD&highlight=voicelive+preset+change+midi

      I hope this helps.

      Thank you
      • Sep 20
    • Jesuton5
      Jesuton5

      Hello Pedro, thanks for your response. Your message is a copy of one made by you elsewhere on this message board, and actually the only instructions I was able to find. This to say that I have yes attempted to follow these instructions but have not been able to make them work. Would you be so kind as to check the example I gave of preset 257 and show me what it should in fact be, and let me know where I'm going wrong? This is
      of course for Program Changes. As for the Command Changes alternative, there are only two fields to fill in on Bandhelper ('controller' and 'value') but your instructions above include three pieces of information, (eg CC#32, value 3, PC 115) so please clarify this also if possible please. Finally, I am unable to use steps as I have created individual presets for backing track playback, this is the basis of my show. Looking forward to hearing back from you. Thanks P.S As another user also alerted,the links at the end of your response no longer work. Best wishes

      • Sep 21
    • Jesuton5
      kiskadar69 @Jesuton5: read pages 151-152 of the TC-Helicon VoiceLive 3 Reference Manual. On the VoceLive 3 SETUP / MIDI tab: set the Source parameter, set the Input Channel to 1 (because I see that BandHelper sends on channel 1), and set the Input Filter parameter so that VoiceLive 3 filters out neither CC (Control Change) nor PC (Program Change) messages.
      I'm not familiar with the BandHelper program, but the messages it sends seem to be correct.
      • Sep 21
    • Jesuton5
      Jesuton5 Hi @kiskisdar69, thanks so much for your reply and for your suggestions! Yes I can confirm that I've definitely reviewed those pages. INPUT channel has always been set to 1. OUTPUT Channel is also set to 1, is this correct? I have also tested setting to 2. And yep, INPUT and OUTPUT Filters definitely set to NONE. Still no joy sadly.
      • Sep 21
    • Jesuton5
      kiskadar69 Jesuton5: test WIDI Master MIDI Out and VoiceLive 3 MIDI In separately. For testing, get a notebook/computer with a reliable USB-MIDI interface (or ask someone who has one).
      1. Connect the MIDI Out of the WIDI Master to the MIDI In of the notebook and monitor the MIDI messages coming into the notebook.
      2. Connect the MIDI Out of the notebook to the MIDI In of VoiceLive 3 and use the notebook to send Bank Select MSB, Bank Select LSB and Program Change messages.
      • Sep 22
  • New
    TC Helicon
    Triber Moderator
    2022-09-20
    Thank you for informing us of the recent error message that has been appearing when opening Voicesupport 2.
     
    We are happy to announce there is now a fix that can be downloaded via the link below.
     
    https://www.tc-helicon.com/downloads.html
    read more...
    2 14
    • TC Helicon
      Stoufff YYEEESSS ! merci ça fonctionne enfin !!!!!
      • Sep 22
    • TC Helicon
      tkoelling I have downloaded the latest version of VoiceSupport 2 for Mac from the link above and still get the No Internet Connection message. Are there any further updates to resolve this issue? I just received my Voicelive 3 Extreme after a 5 month wait from Sweetwater and am extremely disappointed I cannot access all features due to this issue.
      • Sep 23
    • TC Helicon
      lennymansell I get the INternet connection problem. Also, software does not appear compatable with M1... or at least...MacOS M1 said it was dangerous and offered an option to move it to the trash or cancel and thereby exit. Downloaded software for Mac and PC on 9/25/22. PRoblem still happens on Windows and an older MAc. Mac M12 no workie.
      • Sep 25
  • New
    gpinedo
    Newcomer - Level 1
    2022-09-02

    Hi there!

    I tried to install the voice support app on my Mac M1 & on a win 10 computer and each had the same errors.

    I have a TC-Helicon play acoustic that I like to handle & update if possible.

    I read about that issue in 2018's thread of this forum and in some reply becomes fixed, but now is present again.

    Please, does anybody have fresh information about that issue? How can I update & set up my play acoustic now?

    Thanks in advance!

    read more...
    2 119
    • gpinedo
      PedroRodrigues Hi gpinedo, thank you for your post, we are aware of this situation and we are working as fast as possible to overcome this issue. Please bear with us. Thank you so much
      • Sep 2
      • Voice Support app unable to connect to internet & unable to load required control files (mac & windows)
        ExecutorService Thanks, pedro. Will you post here when the problem is fixed? Thanks.
        • 1
        • ·
        • Sep 2
      • Voice Support app unable to connect to internet & unable to load required control files (mac & windows)
        bsbaf782 I'm having the same problem!!! I've already tested it on MAC first and it didn't work, then on Windows and nothing!!!
        • Sep 2
    • gpinedo
      PedroRodrigues

      Hi ExecutorService, thank you for your contact, that is correct, we will post this information here and in our Social Media. Thank you

      • Sep 2
    • gpinedo
      bsbaf782 Estou passando pelo mesmo problema!!! Já testei no MAC em primeiro lugar e não deu certo, depois no windows e nada!!!
      • Sep 2
      • Voice Support app unable to connect to internet & unable to load required control files (mac & windows)
        PedroRodrigues Ola bsbaf782, obrigado pelo seu post, como mencionei anteriormente neste post, é um problema interno que estamos a tentar resolver o mais depressa possivel. Qualquer update relacionado com esta situação sera vinculado via Community. As nossas desculpas pelo inconveniente. Obrigado
        • 1
        • ·
        • Sep 2
    • gpinedo
      dio123castro I'm having the same problem!! not work in windows
      • Sep 5
      • Voice Support app unable to connect to internet & unable to load required control files (mac & windows)
        PedroRodrigues Hi dio123castro, thank you for your post, we are aware of this situation and we are working as fast as possible to overcome this issue. Please bear with us. Thank you so much
        • Sep 5
    • gpinedo
      Grzesik The problem has been going on for over a week. Is anyone fixing this fault?
      • Sep 6
  • New
    Ianskyvox
    Newcomer - Level 1
    2022-08-13

    Our cat knocked a lamp off my desk and right onto my Voicelive Play cracking the glass and shattering the screen inside. I need a replacement screen part. Where can I find a place to order a replacement screen?

    Many thanks!

    0 15
  • New
    Jwjonesblues123
    Newcomer - Level 1
    2022-07-25

    Hi there, I need a replacement power cable for the TC-Helicon VoiceSolo FX150 150W 6.5 inch 2-way Personal Monitor. Does anyone know the name of the male connection type, or how to find an adapter that would work? A band member lost the power cable (drummers, eh!!?) and the company tells me that power cable is discontinued, which renders this thing useless until I find a solution. Thanks so much!

    read more...
    0 9
    • Jwjonesblues123
      NicJonesMT Hi there.
      If you click support at the top of the page and submit a parts ticket a member of the team should be able to advise you further.
      Alternatively you can contact one of our service partners who should be able to assist (See following link).

      https://www.tc-helicon.com/buy.html

      Alternatively if you find another power supply with the same specifications it should successfully power the FX150. You can find the power specifications in the user manual.
      • Jul 26
  • New
    Fender9034
    Newcomer - Level 1
    2022-07-19

    Hello

     

    I am looking for a TC Harmony Control pedal to automate the key for the voice live

     

    many thanks

     

    Doug

    0 17
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