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172,429 posts
  • CJoelAcoustic
    Newcomer - Level 1
    2020-09-21

    My "on" footswitch for my Harmony Gxt pedal popped off at my show this past weekend. I'm not sure if there's a peice missing but I have the print and the button/switch. I tried to pop it back in but it just pops back out. I contacted support and hoping to hear back. Has this happened to anyone or does anyone know how to fix it? I tried searching online as well and couldn't find anything. Any help would be greatly appreciated. Thank you! I enclosed two pics to this as well. 

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    • CJoelAcoustic
      WilliamR Hello Chris, This would need to be replaced by a service technician. Please click the support link above and create a service ticket and someone will contact you to help you out with this.
      • September 21, 2020
    • CJoelAcoustic
      CJoelAcoustic Thank you so much!
      • September 21, 2020
  • djmorgan17
    Newcomer - Level 1
    2020-09-08

    Revised - as I just received a USB-A to USB-A cable from Amazon and it doesn't work either...

    I've had a VL3 for several years, but gave up on it shortly after getting it.  Now I'm back. Firmware is v1.0.20 ! and needs updating.   

    I have tried using both a USB-A to micro-USB B cable and a USB-A to USB-A cable, both of which I have tried plugging into my mac and appropriate USB port on the VL3.  I have downloaded the VoiceSupport2 app.  When I run it with the VL3 on and plugged in as above, the program tells me there are no MIDI capable devices available.  It doesn't see the VL3 despite power on power off, unplug plug in, and anything else I could think of.

    To add insult to injury, if I click on the "More Info..." button for 'more information on diagnosing connection problems, I get a black screen telling Safari can't find the server (music-group.force.com).

    HELP!!!!   I am out of options with a VL3 with very obsolete firmware.   

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    0 154
    • djmorgan17
      Nigel67 One option would be to try and upgrade the unit through a USB key. Please see our KB article
      https://musictribecommunity.powerappsportals.com/en-us/knowledgebase/article/KA-02353
      • September 9, 2020
      • Updating firmware ???   Help -  my mac w VoiceSupport2 doesn't see my VL3
        Nigel67 Can you also check that the Midi Source is set to USB
        • September 9, 2020
      • Updating firmware ???   Help -  my mac w VoiceSupport2 doesn't see my VL3
        djmorgan17 Thanks. Just put in Care Request. But why is my Mac and VoiceSupport2 not seeing the unit???? And which USB connection are you supposed to use???? or can you use either???? Manual sucks - all kinds of information that should be in there isn't. Is there another resource with more detailed info like the above, and what each of the effects actually changes (gender, portamento, etc.) ??? And why is the More Info link broken - where on the web is the current info on troubleshooting connection problems??? Thank you.
        • September 9, 2020
      • Updating firmware ???   Help -  my mac w VoiceSupport2 doesn't see my VL3
        Nigel67 Have you checked that on the VL3 Midi Source is set to USB as I mentioned in my previous message.. This is the usual reason that the MAC and Windows machine are not seeing it. There is only one USB connector that you can plug a USB memory stick into which is the Type A. The Voicelive3 when purchased, would have been supplied with a USB Type A to a USB Type B Mini for connection between your PC and unit. Have you visited our KB article section which may have answered your connection problem? https://musictribecommunity.powerappsportals.com/en-US/knowledgebase/category/?id=CAT-01007
        • September 10, 2020
      • Updating firmware ???   Help -  my mac w VoiceSupport2 doesn't see my VL3
        Nigel67 I will also report the more infor issue you experienced. It looks as though the link is incorrect.
        • September 10, 2020
    • djmorgan17
      djmorgan17 Just got the update file from Jason, loaded onto a USB and successfully downloaded it. Am now updated to V2.2.00 build 366 and VoiceLive2 now sees the unit. Thanks for the help.
      • September 10, 2020
      • Updating firmware ???   Help -  my mac w VoiceSupport2 doesn't see my VL3
        djmorgan17 While we're communicating, can you tell me where VoiceLiveEditor (VL3 Free) from voiceliveeditor.com is safe to download. I find editing the VoiceLive 3 presets from the device itself extremely cumbersome and time consuming. Using an Mac-based editor with a full screen to work with would be so much easier. Would love to know your or others experience with it. Thanks!
        • September 10, 2020
      • Updating firmware ???   Help -  my mac w VoiceSupport2 doesn't see my VL3
        djmorgan17 sorry - "tell me whether" not "tell me where"
        • September 10, 2020
      • Updating firmware ???   Help -  my mac w VoiceSupport2 doesn't see my VL3
        PetGerbil I highly recommend the Voicelive editor software. (for what my opinions worth ) It makes everything soo much easier. It's author used to post on here,he was/is a very knowledgeable and helpful fella, until..... well,y'know... Uli B turned up and destroyed the community. It's totally safe.
        • September 11, 2020
      • Updating firmware ???   Help -  my mac w VoiceSupport2 doesn't see my VL3
        djmorgan17 Thanks - though not sure what I'm doing taking advice from a gerbil... And since I just got up here, who the hell is Uli B and why didn't they bump him off if he was that disruptive...?
        • September 11, 2020
      • Updating firmware ???   Help -  my mac w VoiceSupport2 doesn't see my VL3
        PetGerbil Uli Behringer, The pointy haired boss, The one who bought TC-Helicon, The one responsible for this atrocious website. or Billy Bull%^&^ as I like to call him.
        • September 12, 2020
  • DonaldTaylorJr
    Newcomer - Level 1
    2020-07-21

    Hello>I'm the original OWNER of my VoiceLive2 and when I got it out of the box-it was a snap to set 'her' to rec. on Channel 3 (played by my left chord hand) from my YAMAHA PSR S910 keyboard. I never once used it as a stompbox rather placed her right on my music stand & pushed the buttons w/ my right hand.

    For 1 thing trying to get Voicesupport pgm to work was a day-mere ! I kept trying upteen times until this AM when as soon as i booted & got to the desktop, I opened Voicelive 2-it opened ! Then, I plugged in my Live2--they synched up but then I could ONLY update-which it did YET, i still have the same issues with the harmonies triggered by my ONE MiDi keyboard (That always worked b-4) did not read my midi notes or chords played by my left hand. i finally got it to work--UPDATED_ and it would NOT play the vocals as i played them. I always was able to play Sus4ths & slide to a simple major chord. i.e. C-E-F-G that slides into C-E-G.

    Now please note, I had had to put my beloved VL2 in her case as I've been fighting a real battle w/ stage 4 throat "C".  because of the time off, I've forgottten a LOT of the controlling knowledge I had of 'her."  NOW I desperatly  NEED YOUR HELP. I'm enclosing the URL of My Utube music videos.

    https://www.youtube.com/watch?v=i4N8NK0Kk2M            (r & r lullibye)

    https://soundcloud.com/dontaylor811/i-believe-in-music-10-25- 15take-one-uremix-5-2-2020

    Now I wasn't a great vocalist yet, I worked steady 5& 6 night hotel gigs on the road & even was a member of DION & the BELMONTS (reformed band).

    1 more thing:  I can NOT seem to eliminate the "flange effect" on my double vocals. It used to sound like ME. Now, I have been frustrated for over 4 weeks which finally got me to post you here.

    I have better pics but I have to jpoin my wife for dinner. I look forward to hearing back from SOMEONE-not like last week when i got a case# and no followup. Thanks for your time.

    Regards,  Don Taylor

     

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    • DonaldTaylorJr
      DonaldTaylorJr I have since LOST 86 lbs since this pic ! Radiation & chemo was my ''diet." I'm a fighter & intend to fight on & ROCK ON_ I really need my VL2 to help my moral.
      • July 21, 2020
    • DonaldTaylorJr
      DonaldTaylorJr PS-Once i got the UPDATE i tested & still got JAZZ chords instead of simple 1-3-5's. ALSO, once I had the software up & running--what the hell could I do with it ? I'm going on 70, I don't need more aggravation.
      • July 21, 2020
    • DonaldTaylorJr
      NicJonesMT Hi Donald.
      I've just found your case on our CRM and one of the American Support team contacted you on the 16th.
      Can you please check your Spam/Junk folder for an email from us?

      I have also asked my colleague to send you another email/contact you first thing.
      • July 22, 2020
      • My VoiceLive2 doesn't play the correct harmonies.
        SethMusicTribe Do you have a faceBook I could contact you on?
        • July 24, 2020
      • My VoiceLive2 doesn't play the correct harmonies.
        DonaldTaylorJr https://www.facebook.com/Donny-T-314625375596325 I'm sorry i did NOT see your note here 'til now. Is it possible that if i recorded an MP3 of my issues you would better HEAR rather than read my issues ??? ALSO--Kindly google the song "Rock-n-Roll is here to stay" the intro where there is ONE NOTE at a time sung--I can NOT replicate that. Please advise because i was once able to do that. Thank you
        • July 26, 2020
      • My VoiceLive2 doesn't play the correct harmonies.
        DonaldTaylorJr My VoiceLive2 doesn't play the correct harmonies. Donald Taylor Jr
        https://www.facebook.com/Donny-T-314625375596325 I'm sorry i did NOT see your note here 'til now. Is it possible that if i recorded an MP3 of my issues you would better HEAR rather than read my issues ??? ALSO--Kindly google the song "Rock-n-Roll is here to stay" the intro where there is ONE NOTE at a time sung--I can NOT replicate that. Please advise because i was once able to do that. Thank you
        • July 26, 2020
      • My VoiceLive2 doesn't play the correct harmonies.
        SethMusicTribe I messaged you on your Face Book.
        • July 27, 2020
    • DonaldTaylorJr
      DonaldTaylorJr https://youtu.be/Ktj4EhgNPjE this is how I use my VL2 in my studio (Utube Video)
      • July 22, 2020
    • DonaldTaylorJr
      DonaldTaylorJr This is how I've utilized my VL2 on stage as I impressed so many w/ my multi harmonies.
      • July 22, 2020
  • GroverKnight
    Newcomer - Level 2
    2020-06-13
    I have a VOICELIVE 3 with a malfunctioning display, however the unit still works. I live in Hawaii and there is no local service center available. I had a local technician try and repair the unit using the instructions provided to me by the support team. Here is what he had to say: On May 29, 2020, at 4:46 PM, Tuned In Engineering wrote:  Hi Grover, I was able to remove, clean and tighten the SD card, but no change. All cables and boards are installed correctly. Test mode does work, so the unit seems to be functioning. On Jun 2, 2020, at 6:24 PM, Tuned In Engineering wrote: Hi Grover, Unfortunately, I have been unsuccessful at getting the display back on your voicelive. I repaired some solder joints and checked the voltage regulators and signals I could access. I would suspect that the display driver/drivers are the problem, but I can’t be certain. I tried everything on the TC website and can’t find any other service info on this. Below is a photo of the display. It is practically useless without a functioning display. Can you offer any suggestions or are parts available that my technician could get to make the repair? Thank you in advance.
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  • RandyB
    Contributor - Level 1
    2020-06-13
    I am trying to set up my MIDI Baby 3 to turn on and off harmonies on my Voicelive Touch 2 with a CC message and not having success. I have emailed Disaster Area and await a response. All the commands seem to be sent out right. I duplicated what gets sent from the onboard harmony switch on the VLT2 and a Switch 3. I am hoping there is someone who has been successful doing this. There is a twist that may be a hint. If I connect a 5 pin MIDI cable and turn on MIDI rather than USB on the VLT2 it works. The messages sent are a little different though. There is a Merge setting on the VLT2 that allows Midi on both USB and 5 pin but when that is on the VLT2 does not get the PC message when I swipe to the next song. For that to work it must be set to USB. I have posted to Facebook group, nothing so far. MIDI Baby 3 is sending up and down page CC commands to my iPad running BandHelper. Looking for suggestions.
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    • RandyB
      leah Hey Randy! It looks like William from our Customer Quality Support team has reached out to you via email. Please check out your email inbox and respond to William's email for further assistance. Thanks!
      • June 19, 2020
    • RandyB
      RandyB Hi Leah, he has and I appreciate the time. here is my response, Hi William,



      From Page 69 of the manual:
      MIDI CTRL parameter

      The MIDI CTRL (Control) parameter defines which ports (USB and/or the physical MIDI input) are used byVoiceSupport soft- ware and for MIDI keyboard input and control.

      Merge setting (default)

      When you set the MIDI Control parameter to Merge, a computer running VoiceSupport software can be connected to the USB port to control and update the device. MIDI notes, control messages and MIDI Clock are received via the physical MIDI Input jack on the device.

      MIDI setting

      When you set the MIDI Control parameter to MIDI, the USB port is ignored. MIDI notes and control messages are received via the physical MIDI Input jack on the device.You can also use MIDI System Exclusive messages on the MIDI Input jack to import presets using librarian software on a computer.

      USB setting

      On this setting, the physical MIDI In is ignored.The USB port on the VoiceLive Touch 2 is used for both VoiceSupport and MIDI notes and control messages.

      Here is my problem. If I choose MIDI in my settings I can turn off and on the CC changes for harmonies with my MIDI pedal, however I loose the ability to make Program changes so swiping to the next song to load the appropriate harmonies is lost. If I choose USB the opposite occurs no Harmonies off and on CC, Program changes work.

      This statement from the manual means this should work hence I believe the device is not working as sold., .The USB port on the VoiceLive Touch 2 is used for both VoiceSupport and MIDI notes and control messages.

      In response to your statement, "I believe it is usb in or midi in but not both."I know that it can do this from software because I was previously using click/backing tracks with MIDI through BandHelper on my iPad and the MIDI messages from the USB port to the VLT2 worked. Both CC and PC messages worked.

      So it seems to me that this should work though the USB from the MIDI Baby 3 which is sending the correct info as can be seen by the fact that it gets through MIDI.

      I see this as a broken function on a current product that needs to be repaired.

      I have owned several TC Helicon Harmony pedals and I want to keep using them but this means I need to look elsewhere to get something that should be working according to our manual.

      Hope to hear from you, happy to talk via Skype, ZOOM or phone,

      Randy
      • June 20, 2020
  • Bemper2
    Contributor - Level 1
    2020-05-03

    As a male singer, I need this vocal processor have the ability to program, in real time, female singers that would be singing harmony wih me as I sing.  Does anyone know if the TC Helicon VoiceLive Rack has this capability?

     So there's no confusion, here's a photoSo there's no confusion, here's a photo

     

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  • Soulfood
    Contributor - Level 1
    2020-03-25

    Hi Guys,

    I own the TC Helicon Voicelive Rack.

    I would like to perform a FACTORY RESET to the hardware and return it to its natural state when it was shipped.

    Any information or guidance will highly be appreciated.

    Thanks

    TC VLIVE.jpg

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    • Soulfood
      TCH-Rob

      Hi @Soulfood ,


      All the information on how to perform a factory reset on Voicelive Rack are on page 13 of the manual. I've copied and pasted it here: 


      "This can be performed to initialize all presets and
      system parameters back to their factory defaults.
      To perform a global reset:
      1. Power up the unit.
      2. When the first text is displayed in the LCD
      window, hold the 4 buttons listed below and
      continue to hold until the reset prompt is
      displayed:
      • µMod
      • Delay
      • Reverb
      • Tone
      This procedure can take up to 2 minutes."

      • March 25, 2020
  • Henko
    Contributor - Level 1
    2020-02-28

    Hello, i got a TC Helicon voivelive 1 from a friend.

    I would love to know how to do a factory reset on this unit in oder to use it for myself.

    Can`t find anything on the internet

    Hope someone here can help me out.

    1.jpg

    1.jpg
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    • Henko
      TCH-Rob

      Hi @Henko ,


      I asked around here at the TC Helicon office and it seems that there might not be a global factory reset function on the original voicelive, and if there is, we don't know how to do it! 


      That said, you can reset individual presets and songs in the Voicelive's settings; you can find more information on how to do this on page 44 of the Voicelive user manual. Hope this helps! 

      • February 28, 2020
  • bearaby
    Contributor - Level 3
    2020-02-18

    Is there a way to connect the Perform V to my mixer as an aux to allow the effects to go to more than one microphone?86794893_809652866204281_4606490512453533696_o.jpg86970265_809642039538697_125059607889444864_n.jpgtempsnip.png

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    • bearaby
      RexBeckett

      @bearaby 


      The Perform V input and output operate at mic level so are not suitable for direct connection to a mixer's FX/Aux Send and Return. You could use a 40dB Attenuator  or a DI Box to connect the mixer Aux Send to the Perform V Mic In. You would need to use a mic input on the mixer for the Perform V Mic Out.


       


      I don't know how well this would work in practice. I think you would get better results using an FX processor that is designed to work at line level. For example: Behringer FX2000 or TC M350 

      • February 17, 2020
  • TomMeehan
    Contributor - Level 2
    2020-01-26

    vl3x.jpg

    I am having trouble getting my guitar signal to go to either the main or the guitar outs.  Guitar thru works fine.  As far as I know i've done all setup steps correctly.  Any insights would be greatly appreciated.

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    • TomMeehan
      PetGerbil

      Everything turned up in the "Mix" section ?


      (press the "Home" button, then twiddle one of the four mini knobs)

      • January 26, 2020
    • TomMeehan
      davedroug

      by the looks of it on the bottom line in output you have it set to usb stereo now i maybe wrong but you need to change that to guitar voice try it if my memory serves me right thats what i did

      • January 27, 2020
    • TomMeehan
      TCH-Rob

      @TomMeehan I would echo @PetGerbil suggestion; you can adjust your mains guitar volume in the "mix" section. If this doesn't work let us know and we can continue troubleshooting!  

      • January 27, 2020
    • TomMeehan
      TomMeehan

      [note Somehow this reply got placed in the wrong place.] Thanks for the suggestion. It appears that changing the USB Out setting is locked based on the USB Input mode. The options in input are DAW Tracking, DAW Insert, Stereo. If Daw tracking is selected, the output options become: SAME AS XLR, DRY VOX L, GUITAR R. Neither of those settings fix the problem. Note there is no option GUITAR VOICE. 

      • January 27, 2020
    • TomMeehan
      TomMeehan

      All the mix levels are maxed out. Still no guitar signal ?

      • January 27, 2020
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