Hi, I am a new user of the voicelive play and trying to work out the key and harmony settings. I saw the 6th Nov post with the harmonies chart but am still confused with the differences in the 3rd and 5th changes marked on there and how to input some of the settings.

A couple of queries I am looking for answers to:

1. In general when setting keys for a song, the key settings only show major or #. So if e.g. I sing in Eb do I then set the corresponding D# key on the normal harmony menu? Or keep it at E? My thinking was D#.

2. What does the 'no change' in the advanced chart mean? Does this mean no change from the keys highlighted under C for 3rd and 5th?

3. Why are some of the 3rd and 5th keys different to the usual chord progressions (I am not advanced in chords, still learning). Also for Bb Maj and Min are all the same?

Then some examples to see if I have this right:

Example 1:

1. Song is in Ebm so first I set my key in the harmony menu as D# (see above query)

2. I then enter advanced menu and select Min 1, 2 or 3 as for Eb they are all the same 3rd en 5th keys.

Example 2:

1. Song is in Dm, I set my key in the harmony menu as D

2. In advanced menu, select Min 1 or 2/3 whichever I prefer sound wise as 1 is different to 2 and 3?

Appreciate any help with this so I can get this right. If there is any further documentation explaining this or video? Thanks in advance.

Hello!

Yesterday I tried to update the firmware of my Voicelive Play using VoiceSupport2 but halfway through the process it failed. Now the device won't boot, the screen is blue and nothing else is showing.

The first thing I've tried is to use VoiceSupport again to update the firmware again. But I always get the message "VoiceLive is being used by another application." I have tried on several computers, 2 PCs and a Mac but the message is always the same. I have also tried booting windows in safe mode but no luck.

The next thing I did was search the forums and found that some people had flashed the firmware using MIDI-OX instead of the application provided by TC-HELICON. I verified that VoiceSupport2 had downloaded the following files to windows AppData:
VoiceLive Play 1.3.00 Build65.syx
VoiceLive Play 1.4.00 Build70.syx
So I tried to copy them with MIDI-OX. During the progress, the VoiceLive seems to do something because all the lights are flashing, but when the unit is finished it's still the same, with the blue screen.

Please can someone help me? I want my Voicelive back :(

Thank you very much in advance!

I have a cracked LCD screen on my Voicelive touch 2. I've contacted all 7 service centers that are listed on this site but none have the replacement LCD screen for this unit. Does anyone know of a supplier or service center where I can get the screen fixed? Any help would be very much appreciated. THANK YOU!

My ticket number is: CAS-631089-N5Z0N6 

Anyone else seen this on their Voicelive 2? Sometimes when I start the unit with usb connected, the screen becomes distorted/garbled. What can be the issue? 

It seems as if everything is working on the unit when this happems. But it is impossible to navigate and make changes in a meaningful way during this. 

I haven't seen it happen without the usb connected. 

Hello,
I downloaded and installed version 1.1.02 for mac of voicesupport 2, and now it gives me the following message: The application “VoiceSupport2” can’t be opened.
and also this message: “VoiceSupport2” will damage your computer. You should move it to the Bin.
What could be the problem ? 
I downloaded the app from the official TC Helicon website.

I recently pulled out my voice live one to practice for a live gig. It's been about ten years since last used it. It fired up and the digital display is working properly but I'm not getting any output or signal. I've tried it on a PA system, amplifier and even garage band. All of these worked before but maybe my set up is wrong since it has been ten years. Mic goes into xlr input and the xlr out is what goes into the amp or daw interface and guitar can run through the guitar input right?  am missing a step or plugging into the wrong place? 

Ayuda por favor!!!como conectar a ordenador!!!He probado con 2 ordenadores diferentes.......nada.....todo igual

Hi all, 

I have not been able to find any definitive instructions for midi program changes to link my VoiceLive 3 Extreme to my Widi Master. 

Midi signals are definitely being sent by Bandhelper, confirmed by Midi Log. 

The Widi Master is definitely receiving the Midi signal, confirmed by blinking LED. 

The Widi Master also blinks when I press buttons on the VL so not a Widi Master issue. 

Midi Wrench also confirms that the Midi signals are being sent and received by Widi Master. 

The only thing left to really double check are the Midi Program Change Values I put in.

I've only been able to find instructions on message boards and YouTube videos so it's a bit frustrating to be honest, and difficult to pinpoint what the issue could be. 

Here's an example of what Midi signal I'm  sending to change the VL3X preset:

... but the preset still doesn't change.

Would appreciate any assistance with this! 

A link to official instructions or a bunch of examples cos I'm out of ideas!

Thanks very much.

Hi there!

I tried to install the voice support app on my Mac M1 & on a win 10 computer and each had the same errors.

I have a TC-Helicon play acoustic that I like to handle & update if possible.

I read about that issue in 2018's thread of this forum and in some reply becomes fixed, but now is present again.

Please, does anybody have fresh information about that issue? How can I update & set up my play acoustic now?

Thanks in advance!