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  • New
    DanLewis
    Newcomer - Level 1
    2021-05-04
    Mic Mechanic Firmware Update | Vocal Effects
    Was hoping you could help me with my Mic Mechanic. Something seems to have gone wrong during the firmware update process. Now, the pedal doesn't work and VoiceSupport2 doesn't recognise it as a TCH device. 
     
    Please advise. Thanks!
    read more...
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  • New
    LuisFerreira
    Newcomer - Level 1
    2021-05-04
    TC Helicon Voiceplay live reverse LCD | Vocal Effects

    Hello,

    Last year I created a ticket about the issue I'm facing with my TC-Helicon VoiceLive play. Until now no answer from the support.

    I have performed all kinds of reset to the device explained in the manual (full reset etc....)  , installed the latest firmware etc... nothing solved .

    The issue is the LCD screen display the information of the patch goes reverse and can not be readable from time to time, power off the unit and power up again solve the issue until after a few minutes (30m or 1h or so ) the LCD display goes reverse again.

    Can someone help me on that ?  Anyone had this issue? 

    In attach a picture of the issue.

    Thanks for the support

    read more...
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    • 2 Replies
      Oldest
    • LuisFerreira
      DavidKnighton Hello LuisFerreira,
      Sorry to hear you haven't been in touch. Quite often if you don't hear from us, it's because your email server spammed our reply. Always check spam/junk inbox when expecting a reply. I would say this issue likely needs to be examined. Go ahead and click the SUPPORT tab and submit a TECH SUPPORT inquiry. Once submitted, you should get an automatic reply with a case number that begins with CAS-xxxxxx-xxxxxx. Provide me with that case number and I'll see to it that someone responds.
      • Tue at 3:50 PM
    • LuisFerreira
      LuisFerreira Hi David , thanks for your reply, I have create a new ticket "Ticket Number: CAS-450888-X7V5L3". Sometime was not correct on my last ticket request as this time. I get a message with ticket number that I did not happen on the other request. Thanks for your support. Regards - Luis
      • Wed at 1:36 AM
  • New
    bongnp
    Newcomer - Level 1
    2021-04-19
    TC Helicon C1 pitch correction | Vocal Effects

    The BLUE TC Helicon C1 Pitch Correction pedal

    I just bought 3 of these for my 4-pc rock band. My guitar goes through all of the pedals for pitch correction to my guitar. While playing live all the voices sound SUPER processed and doubled. I'm not looking for 'hard tune' or gender. I'm just looking for some subtle pitch correction for our 3 hour shows, which are very physically taxing. I have the correction knob up about 20% to keep some pitch correction, but it still sounds WAY too processed and double for a live rock band (KISS Tribute). Does anyone have suggestions? If it can't be tweaked, I might have to return them...

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    • 2 Replies
      Oldest
    • bongnp
      WilliamR Could you click on the support link above and create a tech support ticket? You can put attention to William Reichling. If you can provide an audio clip of the tone that would be helpful too.
      • Apr 19
    • bongnp
      kiskadar69 1. "I'm just looking for some subtle pitch correction": I think the guitar signal should not go through the C1s and the C1s should be set to CH mode.

      2. If the problem is not solved, the Cs1 knobs should be calibrated:
      https://www.youtube.com/watch?v=HcLi6wfBkwQ
      • Apr 20
  • New
    Muso2
    Newcomer - Level 1
    2021-04-08
    Voice live extreme set up | Vocal Effects

    I can't get vocal or guitar to work?

     

    What software settings do I need to do and which socket should I plug into my fishman loudbox performer?

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    • 3 Replies
      Oldest
    • Muso2
      PedroRodrigues Hi Muso to be possible to assist you with more resources please follow the link below and submit a assistance case directly with our support team . https://community.musictribe.com/pages/create-new-ticket?type=Technical%20Support&brand=TCHelicon
      • Apr 9
    • Muso2
      Muso2 Hi,

      I’m confused how to set up VL3extreme. The equipment I currently have is Taylor 714ce acoustic electric guitar, shure 57beta mic, VL3E and Fishman loudbox performer.

      I want to be able to play mic and guitar through the vl3e. Is it possible to run it all through my fishman amp or do I need to buy a mixer and speakers? Where do I connect it through fishman if this is possible.

       What gear would you recommend I get if fishman option not possible. I want to get voice and guitar working for VL3Extreme, 

      Thanks in advance
      • Apr 9
    • Muso2
      PetGerbil Can you plug acoustic guitar and mic into vl3, take the main XLR outputs from Vl3 into the mic and guitar inputs on the Fishman amp and set the Vl3 to "Dual Mono" outputs.? (making sure there's no "phantom power" on the Fishmans inputs.)
      • Apr 9
  • New
    jackL
    Newcomer - Level 1
    2021-04-01
    Play electric is blue screen | Vocal Effects

    The connected software shows that the device is GTX, and it shows "it is in use" and the firmware cannot be upgraded. Could you please give me a copy of the firmware of the machine?

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  • New
    CoryDumont
    Newcomer - Level 1
    2021-03-14
    Aux plug has created an issue | Vocal Effects

    I was at rehearsal last week and decided to plug in my phone to the aux jack to run through a song. Seemed to work fine but now the unit seems to have an j thermal mic issue or something. If nothing is plugged into the aux jack(even just a cable with nothing in the other end) then the unit picks up every sound ( pressing buttons, touching the machine at all) very loud and clearly with a slight delay. The k my way I have found to remedy this is to just leave an 1/8" cable plugged into the aux port. This seems like a very strange issue, I'm wondering if anyone else has come across it. Thanks! Cory

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    • 1 Replies
      Oldest
    • CoryDumont
      PedroRodrigues Hi CoryDumont this may be related to the RoomSense being active, as this tool controls the two onboard microphones on the unit and in some cases can cause similar issues as the ones you just mention. Can you please press MIX and turn the ROOMSENSE level all the way OFF and see if the issue is still present?
      If the steps above, do not resolve this matter have you tried to perform a factory reset to your unit?
      To perform a factory reset hold down “Store” and “Back” during power up.
      Thank you
      • Mar 14
  • New
    Kfir
    Newcomer - Level 1
    2021-03-03
    Vocalmusic touch stopped working | Vocal Effects

    Hello to everybody here. 

    The right side of my voice effect stopped working. (Only the right side).

    Can someone help me to find a lab or place that i can take it to check it out? Thecnical support never answer. 

     

    Please and thank you!

    read more...
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  • New
    Kfir
    Newcomer - Level 1
    2021-03-01
    Help.. :( Voice-over touch | Vocal Effects

    Hello,

    The side buttons are not responding. How can I reset the machine? 

    Any help?

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    • 2 Replies
      Oldest
    • Kfir
      PedroRodrigues Hi Please consider that to restoring the factory settings of TC Helicon VoiceLive Touch , you must power up the unit. Then hold the LEFT BOTTOM and LEFT TOP Matrix buttons while the display shows text until the display shows the initialization message. The Factory Reset procedure is complete. If this does not resolve this matter please try to update the firmware for your unit via VOICESUPPORT.
      • Mar 2
      • Help.. :( Voice-over touch
        Kfir Hi, thank you for your response, the whole buttons on the right side of the machine is not working or light up.
        • Mar 2
    • Kfir
      Kfir Can I get someone to send it to get fix or someone to look at my Voicelive?
      • Mar 2
  • New
    PeteMoody
    Contributor - Level 2
    2021-02-23
    Performer VK Note Tracking Options | Vocal Effects

    Hey guys, looking for some advice...

    I recently picked up a new Performer VK for my keyboard so I can bolster my band's vocal harmonies.  However, I'm having difficulty trying to get it to work off my keyboard's note MIDI output. I don't want to run my keyboard audio through the Performer VK with my vocals mixed into one stereo feed because vocals and instruments are run into separate channels on our mixer (for obvious reasons).

    Is there a way the Performer VK can just listen to my keyboard's midi notes and work the harmonies off that, or can I run the headphone out from my keyboard to the Performer VK instrument input to achieve the same purpose, but not have the keyboard audio come out of the performer?

    Hopefully others have come across this and resolved it :)

    Many thanks!!

    read more...
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    • 2 Replies
      Oldest
    • PeteMoody
      PedroRodrigues Hi PeterMoody Please be aware that the PERFORM-VK responds to Control Change (CC), Program Change (PC) and MIDI Tempo (not MIDI Clock) information. To block incoming CC and PC messages, hold the Set button while powering on. Note data will still be accepted in this state.
      For convenience, we have mapped many PERFORM-VK CC’s to the Behringer UMA25s controller keyboard.
      The “UMA25s Mapping” column shows the button or control on the UMA25s related to each control.
      MIDI PC Messages The product’s 3 presets correspond to Program Change Bank 0: 125, 126, 127
      MIDI CC List The following chart shows a list of all available control changes.
      The MIDI channel can be set by holding the Set button and pressing a note on a connected MIDI keyboard.
      The MIDI channel on which this note was sent will be used as the MIDI receive channel.
      • Feb 23
    • PeteMoody
      PeteMoody Thank you for your comprehensive reply Pedro :)
      What I actually discovered is that I don't need to plug the keyboard audio into the VK for it to pick-up the notes I play. Actually I merely had to plug in a MIDI cable from the keyboard out into the VK and it automatically picks the harmonies needed which is fantastic because the manual does not explicitly state this. I originally thought that MIDI only worked in "Notes Mode" but in fact it works in all Harmony modes.

      So to all other keyboard players out there who are loaded with the task of doing all the backing vocals in their band, this device is perfect for that!!

      The only thing I don't like about this harmoniser is that it follows the vibrato of the source voice which sounds very robotic. What would be great is if the harmoniser would just provide the additional harmonies but ignore or alter the vibrato so that they are not an exact copy of the source voice (like real backing singers do) and also turn down the sibilants on the harmony voices. That would create more realistic backing vocals.
      • Feb 23
  • New
    livreandre
    Newcomer - Level 1
    2021-02-18
    My Voice Live 3 dont Connect with Voice Supprt 2 | Vocal Effects

    I´m trying to connect my voice Live 3 and receiving the error listed below

    My internet is normal

    0 21
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    • 1 Replies
      Oldest
    • livreandre
      WilliamR Hello, William from musictribe here. Are you using a USB hub by any chance? If you are try plugging directly into the USB port instead.
      • Feb 18
      • My Voice Live 3 dont Connect with Voice Supprt 2
        livreandre Directly ... but anyway the software dont connect at all .. it dont even pass to the scan
        • Feb 18
      • My Voice Live 3 dont Connect with Voice Supprt 2
        livreandre Thanks for your reply
        • Feb 18
      • My Voice Live 3 dont Connect with Voice Supprt 2
        WilliamR Also, check to see if your firewall is blocking your program from accessing the internet.
        • Feb 19
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