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98,281 posts
  • New
    Muso2
    Newcomer - Level 1
    2021-04-08

    I can't get vocal or guitar to work?

     

    What software settings do I need to do and which socket should I plug into my fishman loudbox performer?

    0 18
    • Muso2
      PedroRodrigues Hi Muso to be possible to assist you with more resources please follow the link below and submit a assistance case directly with our support team . https://community.musictribe.com/pages/create-new-ticket?type=Technical%20Support&brand=TCHelicon
      • Apr 9
    • Muso2
      Muso2 Hi,

      I’m confused how to set up VL3extreme. The equipment I currently have is Taylor 714ce acoustic electric guitar, shure 57beta mic, VL3E and Fishman loudbox performer.

      I want to be able to play mic and guitar through the vl3e. Is it possible to run it all through my fishman amp or do I need to buy a mixer and speakers? Where do I connect it through fishman if this is possible.

       What gear would you recommend I get if fishman option not possible. I want to get voice and guitar working for VL3Extreme, 

      Thanks in advance
      • Apr 9
    • Muso2
      PetGerbil Can you plug acoustic guitar and mic into vl3, take the main XLR outputs from Vl3 into the mic and guitar inputs on the Fishman amp and set the Vl3 to "Dual Mono" outputs.? (making sure there's no "phantom power" on the Fishmans inputs.)
      • Apr 9
  • New
    jackL
    Newcomer - Level 1
    2021-04-01

    The connected software shows that the device is GTX, and it shows "it is in use" and the firmware cannot be upgraded. Could you please give me a copy of the firmware of the machine?

    0 14
  • New
    CoryDumont
    Newcomer - Level 1
    2021-03-14

    I was at rehearsal last week and decided to plug in my phone to the aux jack to run through a song. Seemed to work fine but now the unit seems to have an j thermal mic issue or something. If nothing is plugged into the aux jack(even just a cable with nothing in the other end) then the unit picks up every sound ( pressing buttons, touching the machine at all) very loud and clearly with a slight delay. The k my way I have found to remedy this is to just leave an 1/8" cable plugged into the aux port. This seems like a very strange issue, I'm wondering if anyone else has come across it. Thanks! Cory

    read more...
    0 20
    • CoryDumont
      PedroRodrigues Hi CoryDumont this may be related to the RoomSense being active, as this tool controls the two onboard microphones on the unit and in some cases can cause similar issues as the ones you just mention. Can you please press MIX and turn the ROOMSENSE level all the way OFF and see if the issue is still present?
      If the steps above, do not resolve this matter have you tried to perform a factory reset to your unit?
      To perform a factory reset hold down “Store” and “Back” during power up.
      Thank you
      • Mar 14
  • New
    Kfir
    Newcomer - Level 1
    2021-03-03

    Hello to everybody here. 

    The right side of my voice effect stopped working. (Only the right side).

    Can someone help me to find a lab or place that i can take it to check it out? Thecnical support never answer. 

     

    Please and thank you!

    read more...
    0 21
  • New
    Kfir
    Newcomer - Level 1
    2021-03-01

    Hello,

    The side buttons are not responding. How can I reset the machine? 

    Any help?

    0 22
    • Kfir
      PedroRodrigues Hi Please consider that to restoring the factory settings of TC Helicon VoiceLive Touch , you must power up the unit. Then hold the LEFT BOTTOM and LEFT TOP Matrix buttons while the display shows text until the display shows the initialization message. The Factory Reset procedure is complete. If this does not resolve this matter please try to update the firmware for your unit via VOICESUPPORT.
      • Mar 2
      • Help.. :(  Voice-over touch
        Kfir Hi, thank you for your response, the whole buttons on the right side of the machine is not working or light up.
        • Mar 2
    • Kfir
      Kfir Can I get someone to send it to get fix or someone to look at my Voicelive?
      • Mar 2
  • New
    PeteMoody
    Contributor - Level 2
    2021-02-23

    Hey guys, looking for some advice...

    I recently picked up a new Performer VK for my keyboard so I can bolster my band's vocal harmonies.  However, I'm having difficulty trying to get it to work off my keyboard's note MIDI output. I don't want to run my keyboard audio through the Performer VK with my vocals mixed into one stereo feed because vocals and instruments are run into separate channels on our mixer (for obvious reasons).

    Is there a way the Performer VK can just listen to my keyboard's midi notes and work the harmonies off that, or can I run the headphone out from my keyboard to the Performer VK instrument input to achieve the same purpose, but not have the keyboard audio come out of the performer?

    Hopefully others have come across this and resolved it :)

    Many thanks!!

    read more...
    0 19
    • PeteMoody
      PedroRodrigues Hi PeterMoody Please be aware that the PERFORM-VK responds to Control Change (CC), Program Change (PC) and MIDI Tempo (not MIDI Clock) information. To block incoming CC and PC messages, hold the Set button while powering on. Note data will still be accepted in this state.
      For convenience, we have mapped many PERFORM-VK CC’s to the Behringer UMA25s controller keyboard.
      The “UMA25s Mapping” column shows the button or control on the UMA25s related to each control.
      MIDI PC Messages The product’s 3 presets correspond to Program Change Bank 0: 125, 126, 127
      MIDI CC List The following chart shows a list of all available control changes.
      The MIDI channel can be set by holding the Set button and pressing a note on a connected MIDI keyboard.
      The MIDI channel on which this note was sent will be used as the MIDI receive channel.
      • Feb 23
    • PeteMoody
      PeteMoody Thank you for your comprehensive reply Pedro :)
      What I actually discovered is that I don't need to plug the keyboard audio into the VK for it to pick-up the notes I play. Actually I merely had to plug in a MIDI cable from the keyboard out into the VK and it automatically picks the harmonies needed which is fantastic because the manual does not explicitly state this. I originally thought that MIDI only worked in "Notes Mode" but in fact it works in all Harmony modes.

      So to all other keyboard players out there who are loaded with the task of doing all the backing vocals in their band, this device is perfect for that!!

      The only thing I don't like about this harmoniser is that it follows the vibrato of the source voice which sounds very robotic. What would be great is if the harmoniser would just provide the additional harmonies but ignore or alter the vibrato so that they are not an exact copy of the source voice (like real backing singers do) and also turn down the sibilants on the harmony voices. That would create more realistic backing vocals.
      • Feb 23
  • New
    livreandre
    Newcomer - Level 1
    2021-02-18

    I´m trying to connect my voice Live 3 and receiving the error listed below

    My internet is normal

    0 14
    • livreandre
      WilliamR Hello, William from musictribe here. Are you using a USB hub by any chance? If you are try plugging directly into the USB port instead.
      • Feb 18
      • My Voice Live 3 dont Connect with Voice Supprt 2
        livreandre Directly ... but anyway the software dont connect at all .. it dont even pass to the scan
        • Feb 18
      • My Voice Live 3 dont Connect with Voice Supprt 2
        livreandre Thanks for your reply
        • Feb 18
      • My Voice Live 3 dont Connect with Voice Supprt 2
        WilliamR Also, check to see if your firewall is blocking your program from accessing the internet.
        • Feb 19
  • New
    rcrome1
    Newcomer - Level 1
    2021-02-13

    I have downloaded the software to my Mac, connected my Perform VE to my laptop successfully , but I don't know how to get any of the free preset packages. How do I connect Voice Support to the Cloud? 

     

    Thanks

    0 33
    • rcrome1
      PedroRodrigues Hi, rcrome1 please consider this is where you’ll find any “online” presets that are available. Each device will have a different set of presets depending on what’s been released to date. Please confirm that you computer has a internet connection.
      You may drag a cloud preset pack directly to the Backups area to create your own local copy of it. This allows you to rename or reorder presets, something you can’t do directly to the Cloud based presets.
      When you first synchronize, you’ll see a list of presets that are currently on your TC-Helicon device. The presets have various icons and colours that show both types of presets and their state.
      The name of the preset area will change depending on what you have selected on the Browser side of the screen.
      • Workspace – the presets most recently synchronized with your device
      • Backups – If you click the “parent” or top-most Backups button, you’ll see icons that show all backups and/or backup groups, like the group in the earlier example
      You may double click on a Backup Group to “dig” deeper and expose any individual backups within that group.
      • Feb 18
      • How do I connect my Voice Support 2 for my Perform E to the Cloud to get the free presets?
        rcrome1 Thanks for the response. I understand how I should be able to see the presets but they are not there under the "Cloud" section. I can successfully connect my Perform VE, I can update to the most current Firmware, I can access support through the Voice Support 2 help tab (that is how I communicating now) so I know I have internet connection. I quit my web browsers before connecting my Perform VE in case there was some type of security block , I also turned off my Firewall in case that was causing a problem. I did submit a service ticket through the help section too in case you can't tell me how to fix this . The screenshot shows how there is nothing in my Cloud presets available. THE ONLY THING I can think of is I could not find a Voice Live 2 download on your download page specifically for PERFORM VE so I downloaded one of the HARMONY Voice Live 2 downloads assuming the software was the same for all devices since you can manage them all with Voice Live 2.
        • Feb 21
    • rcrome1
      rcrome1 Thanks for the response. I understand how I should find the presets, but none are there. I successfully updated to the latest firmware. I took the step of quitting my web browsers before connection in case that caused a problem. I have turned off my Firewall too. I can access the internet through the support tab on VoiceLive 2, because that is how I am communicating with this forum. But nothing shows up under the Cloud tab. . I did submit a service ticket since I have tried several times to connect all unsuccessful.
      • Feb 21
  • New
    mikecurtis
    Newcomer - Level 1
    2021-01-06

    It broke. This is the A-B switch on a Voicetone Harmony G-XT.
    How can I replace it?

    0 31
    • mikecurtis
      WilliamR Hello Mike, Please submit a Care Ticket. Click on the Support link at the top of this page. On the Support page, scroll down to the bottom and click on Technical Support to get started. We can get that part ordered for you.
      • Jan 6
      • My A-B switch got smashed by a piece of falling gear
        mikecurtis That seems to be a black hole. I got an automated response, but nothing further.
        • Jan 11
      • My A-B switch got smashed by a piece of falling gear
        WilliamR Hello Mike, We can get you the replacement parts through the support portal. If you create a parts ticket, someone from our parts department can get this done for you. This is where we can line everything up for you to get all the parts you need to fix your Voice tone harmony gxt.
        • Jan 11
      • My A-B switch got smashed by a piece of falling gear
        mikecurtis I can see my tickets in the queue and I see someone left a one line comment providing an apparent a part number, but I don't see how to get the part ordered
        • Jan 14
    • mikecurtis
      mikecurtis I wish. I find this process pretty cumbersome. I can see my tickets in the queue, and I can see someone responded with a part number, but I am getting no way to order the part. I think I have 2 tickets in the parts queue, (because I couldn't see the first one)
      • Jan 14
    • mikecurtis
      WilliamR Hello Mike, Sorry for the delay. Todd has just sent you a price quote through case number CAS-406878-D9T2F2
      • Jan 15
      • My A-B switch got smashed by a piece of falling gear
        mikecurtis How do I see that? I'm on the Care Ticket Details page and I selected CAS-406878-D9T2F2 from my list of tickets, but I don't see anything from Todd. Nothing in my email either.
        • Jan 15
      • My A-B switch got smashed by a piece of falling gear
        mikecurtis
        • Jan 15
  • New
    CheyenneGoff
    Newcomer - Level 1
    2020-12-29

    I've opened 2 support tickets and have not gotten any return contact regarding the issue.  One ticket was inexplicably closed out as "problem solved".  I've tried calling TC helicon directly but, despite it being within the regular business hours, am told y automated message that I've reached them outside of regular business hours.  I just want to get my pedal fixed. The dial and 1 of the stomp switches has broken off just through normal use. I'm a regularly gigging musician and this pedal is a fixture for me. 

    read more...
    0 39
    • CheyenneGoff
      JacksonMace I agree with you ... I phoned as well and instead of connecting to a "real person" it went to dial tone. I'm a newcomer to Tribe but so far ... it's been frustrating. Just purchased a VoiceLive 3 so I sure hope the customer support will materialize from somewhere.
      • December 29, 2020
      • Play Acoustic Pedal
        ChrisEdwards1 Hi Jackson, if you have not yet done so I would recommend submitting a support ticket. This can be done by going to the support tab at the top of the page and scrolling down to the relevant are i.e. Service, Technical, Spare parts. If you do already have a case open could you please share with me your case number and I will investigate further.
        • December 29, 2020
      • Play Acoustic Pedal
        JacksonMace Thanks for the reply Chris. I was thinking that informational questions like mine didn't really require a support ticket. I kind of assumed those were more for repairs. I see someone else has replied to my question. It looks as if they searched the site and found someone else's questions that were similar to mine and then sent me the replies. Anyway thanks for getting back to me.
        • December 30, 2020
      • Play Acoustic Pedal
        JacksonMace Oh ..... and when I did look at a support ticket ... it requested a serial number. My question was being asked so that that I could decide whether or not to buy a Voicelive 2. So I couldn't proceed.
        • December 30, 2020
      • Play Acoustic Pedal
        ChrisEdwards1 Hi Jackson, I am glad to see your question was answered and please also accept my apologies I did not see your previous question. For future reference if you did require to get in touch with us via the ticketing system there is a Pre Sales section which will not request information such as serial number.
        • December 30, 2020
    • CheyenneGoff
      ChrisEdwards1 Hi Cheyenne, I hope you are well. Looking at our system I can see responses have been sent out on both of your cases and my colleagues dealing with them are currently awaiting a response. It is highly possible the responses could have routed to your spam or junk folders so I would recommend checking these locations. Please let me know if you cannot find them and I will ask for them to be resent.
      • December 29, 2020
      • Play Acoustic Pedal
        CheyenneGoff Chris, I have nothing in my spam/junk folder either....can you ensure the address is [email protected] and I will make sure to check back later today.
        • December 30, 2020
      • Play Acoustic Pedal
        ChrisEdwards1 Hi Cheyenne, thanks for getting back to me. I have double checked and they email address is correct, i will ask my colleague who has your case to resend this for you.
        • December 30, 2020
      • Play Acoustic Pedal
        CheyenneGoff Really strange...I'm getting nothing at that address. Not in junk, other or focused
        • December 30, 2020
      • Play Acoustic Pedal
        CheyenneGoff Perhaps if emails are not getting through, the musictribe messaging system could be used? As bars and restaurants (hopefully) open soon here in Michigan, I'd love to not miss a beat with my beloved PlayAcoustic.
        • December 30, 2020
      • Play Acoustic Pedal
        ChrisEdwards1 Hi Cheyenne, do you have a different email address I could have my colleague add to his response?
        • December 30, 2020
    • CheyenneGoff
      CheyenneGoff [email protected] is another one. I don't understand why I'm not getting email communications as I'm receiving notifications for responses to this message board...?
      • Jan 2
      • Play Acoustic Pedal
        ChrisEdwards1 Hi Cheyenne, I have asked the response to be resent to the email address on your account along with the new one provided. My only other thinking as to why the responses may not be reaching you is that your email provider is blocking them, this is just a guess at best though and I cannot fully confirm this is the cause. It may be worth trying to see if you can set approved accounts just in case this is the issue.
        • Jan 3
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