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267,855 members
147,364 posts
  • New
    whodatpat
    Newcomer - Level 1
    2021-12-17
    Connecting Play Acoustic to VoiceSupport2. What's the trick? Tried 2 PCs and a Mac. Tried 3 USB cords. Tried powering on and off in every imaginable sequence. Searches on TC Helicon refers me to a video from 2012 based on Vista that is zero help. Please tell me there is a simple setting that I am missing. I would like to not have to return this thing.
     
    May be an image of text that says 'VoieSupport2 Presets Devices [ම] TIT Scan Disconnect Update MIDI Devices Device Scan There turned MIDI capable devices available to VoiceSupport. Make sure your device is and properly connected. For more information on diagnosing connection problems click the 'More Info' button. Ok More Info... MyOffinT-He My Offline TC-Helicon Devices Nothing NothnCo Connected'
     
     
    read more...
    0 13
    • whodatpat
      WilliamR One thing you want to make sure of is that all your web browsers are closed while hooking up your device. Also, be sure to plug directly into the USB port and not a USB hub.
      • December 21, 2021
    • whodatpat
      kenloebel As a newbie, I am excited to get to use the product ( Play Acoustic) but am disenfranchised with the overload of brands, unorganized data, and lack of a simplified Start-up approach. With multi synth, a company I own, and a new looper, this Play Acoustic and other responsibiloities, I have no desire to search and navigate a rabit hole - it seems I got a great product with a website in need of simplification, organization and customer experience corrections.
      • December 23, 2021
  • New
    hadibws1
    Newcomer - Level 1
    2021-12-16

    can anyone solve this? I'm having trouble connecting my voicelive touch2

    1 14
  • New
    lianergoist
    Newcomer - Level 1
    2021-12-16

    Hi

     

    I have just installed VoiceSupport 2 on a windows vista computer, but as soon I start the program, I get a message about "unable to establish an internet connection". The internet works fine, so what is the problem?

    0 17
  • New
    poptechanon9
    Newcomer - Level 1
    2021-11-30


    Some one Help me plz I need firmware of Play acoustic I Need it back :(

    0 14
    • poptechanon9
      thisisjust9 I have the same problem. Have you find any solution? My unit now is bricked/useless. Connecting the unit to VoiceSupport 2 (Mac version) shows the unit is now Blue (VoiceLive Play) not the actual Black one (VoiceLive Play Acoustic).

      And, one more thing, I wonder whether this MusicTribe forum really represents TC Helicon? This forum has the lowest and slowest response, and not even from TC Helicon Tech team. Such a disappointment for a big name such as TC Helicon.

      Anyway, I certainly hope, anyone here can help us to solve this VoiceLive Play weird problem.

      Thank you.
      • December 26, 2021
  • New
    ShawnBrown
    Newcomer - Level 1
    2021-11-16

    Hi:

    I have a bit of an elaborate karaoke basement. As part of the set up I have:

    • 2 Perform V 
    • ZOOM LiveTrac 8 mixer
    • Mac for playing backtracks from KaraFun (great service)

     

    The mixer has the capabilities to have custom outputs for each of the 6 or so headset jacks. These could have just the backtrack output with no vocals

     

    My Question:

    The Perform V can use room sense to use for the harmony, but with the PA speakers, multiple singers, background noise, I am wondering if the aux in is a option as described and would this even work.

    The Perform V is a great piece of equipment!!







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    0 15
    • ShawnBrown
      PedroRodrigues Hi ShawnBrown, thank you for your post, for the RoomSense to correctly perform chord detection you will need to have a chorded instrument near the RoomSense mic otherwise the unit will not be able to accurate detect the harmony. As you have described “with the PA speakers, multiple singers, background noise” that will definitely be an issue for the RoomSense mic chord detection.
      The Aux In can be used to determine key/scale for Perform-V’s Harmony or HardTune effects when you connect a music player or a smartphone.
      But for live sound as you have described unfortunately it will not work as the audio from the AUX input is slightly delayed from input to output to improve chord detection, the delay won’t have any effect on music you’re singing along with but it does mean this input is not designed to support instruments that you will be playing live as you will feel them strangely “laggy”.
      • November 17, 2021
  • New
    mururoaman
    Newcomer - Level 1
    2021-06-19

    Hello I'am looking for the TC helicon Voicelive Rack MIDI System exclusive.

    I cannot find the codes of the Sysex for Voivelive Rack

    Thank's

    Muru

    read more...
    0 76
  • New
    LuisFerreira
    Newcomer - Level 1
    2021-05-04

    Hello,

    Last year I created a ticket about the issue I'm facing with my TC-Helicon VoiceLive play. Until now no answer from the support.

    I have performed all kinds of reset to the device explained in the manual (full reset etc....)  , installed the latest firmware etc... nothing solved .

    The issue is the LCD screen display the information of the patch goes reverse and can not be readable from time to time, power off the unit and power up again solve the issue until after a few minutes (30m or 1h or so ) the LCD display goes reverse again.

    Can someone help me on that ?  Anyone had this issue? 

    In attach a picture of the issue.

    Thanks for the support

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    0 91
    • LuisFerreira
      DavidKnighton Hello LuisFerreira,
      Sorry to hear you haven't been in touch. Quite often if you don't hear from us, it's because your email server spammed our reply. Always check spam/junk inbox when expecting a reply. I would say this issue likely needs to be examined. Go ahead and click the SUPPORT tab and submit a TECH SUPPORT inquiry. Once submitted, you should get an automatic reply with a case number that begins with CAS-xxxxxx-xxxxxx. Provide me with that case number and I'll see to it that someone responds.
      • May 4, 2021
    • LuisFerreira
      LuisFerreira Hi David , thanks for your reply, I have create a new ticket "Ticket Number: CAS-450888-X7V5L3". Sometime was not correct on my last ticket request as this time. I get a message with ticket number that I did not happen on the other request. Thanks for your support. Regards - Luis
      • May 5, 2021
  • New
    bongnp
    Newcomer - Level 1
    2021-04-19

    The BLUE TC Helicon C1 Pitch Correction pedal

    I just bought 3 of these for my 4-pc rock band. My guitar goes through all of the pedals for pitch correction to my guitar. While playing live all the voices sound SUPER processed and doubled. I'm not looking for 'hard tune' or gender. I'm just looking for some subtle pitch correction for our 3 hour shows, which are very physically taxing. I have the correction knob up about 20% to keep some pitch correction, but it still sounds WAY too processed and double for a live rock band (KISS Tribute). Does anyone have suggestions? If it can't be tweaked, I might have to return them...

    read more...
    0 64
    • bongnp
      WilliamR Could you click on the support link above and create a tech support ticket? You can put attention to William Reichling. If you can provide an audio clip of the tone that would be helpful too.
      • April 19, 2021
    • bongnp
      kiskadar69 1. "I'm just looking for some subtle pitch correction": I think the guitar signal should not go through the C1s and the C1s should be set to CH mode.

      2. If the problem is not solved, the Cs1 knobs should be calibrated:
      https://www.youtube.com/watch?v=HcLi6wfBkwQ
      • April 20, 2021
  • New
    Muso2
    Newcomer - Level 1
    2021-04-08

    I can't get vocal or guitar to work?

     

    What software settings do I need to do and which socket should I plug into my fishman loudbox performer?

    0 82
    • Muso2
      PedroRodrigues Hi Muso to be possible to assist you with more resources please follow the link below and submit a assistance case directly with our support team . https://community.musictribe.com/pages/create-new-ticket?type=Technical%20Support&brand=TCHelicon
      • April 9, 2021
    • Muso2
      Muso2 Hi,

      I’m confused how to set up VL3extreme. The equipment I currently have is Taylor 714ce acoustic electric guitar, shure 57beta mic, VL3E and Fishman loudbox performer.

      I want to be able to play mic and guitar through the vl3e. Is it possible to run it all through my fishman amp or do I need to buy a mixer and speakers? Where do I connect it through fishman if this is possible.

       What gear would you recommend I get if fishman option not possible. I want to get voice and guitar working for VL3Extreme, 

      Thanks in advance
      • April 9, 2021
    • Muso2
      PetGerbil Can you plug acoustic guitar and mic into vl3, take the main XLR outputs from Vl3 into the mic and guitar inputs on the Fishman amp and set the Vl3 to "Dual Mono" outputs.? (making sure there's no "phantom power" on the Fishmans inputs.)
      • April 9, 2021
  • New
    jackL
    Newcomer - Level 1
    2021-04-01

    The connected software shows that the device is GTX, and it shows "it is in use" and the firmware cannot be upgraded. Could you please give me a copy of the firmware of the machine?

    0 64
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