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166,740 posts
  • New
    livreandre
    Newcomer - Level 1
    2021-02-18

    I´m trying to connect my voice Live 3 and receiving the error listed below

    My internet is normal

    0 68
    • livreandre
      WilliamR Hello, William from musictribe here. Are you using a USB hub by any chance? If you are try plugging directly into the USB port instead.
      • February 18, 2021
      • My Voice Live 3 dont Connect with Voice Supprt 2
        livreandre Directly ... but anyway the software dont connect at all .. it dont even pass to the scan
        • February 18, 2021
      • My Voice Live 3 dont Connect with Voice Supprt 2
        livreandre Thanks for your reply
        • February 18, 2021
      • My Voice Live 3 dont Connect with Voice Supprt 2
        WilliamR Also, check to see if your firewall is blocking your program from accessing the internet.
        • February 19, 2021
  • New
    rcrome1
    Newcomer - Level 1
    2021-02-13

    I have downloaded the software to my Mac, connected my Perform VE to my laptop successfully , but I don't know how to get any of the free preset packages. How do I connect Voice Support to the Cloud? 

     

    Thanks

    0 65
    • rcrome1
      PedroRodrigues Hi, rcrome1 please consider this is where you’ll find any “online” presets that are available. Each device will have a different set of presets depending on what’s been released to date. Please confirm that you computer has a internet connection.
      You may drag a cloud preset pack directly to the Backups area to create your own local copy of it. This allows you to rename or reorder presets, something you can’t do directly to the Cloud based presets.
      When you first synchronize, you’ll see a list of presets that are currently on your TC-Helicon device. The presets have various icons and colours that show both types of presets and their state.
      The name of the preset area will change depending on what you have selected on the Browser side of the screen.
      • Workspace – the presets most recently synchronized with your device
      • Backups – If you click the “parent” or top-most Backups button, you’ll see icons that show all backups and/or backup groups, like the group in the earlier example
      You may double click on a Backup Group to “dig” deeper and expose any individual backups within that group.
      • February 18, 2021
      • How do I connect my Voice Support 2 for my Perform E to the Cloud to get the free presets?
        rcrome1 Thanks for the response. I understand how I should be able to see the presets but they are not there under the "Cloud" section. I can successfully connect my Perform VE, I can update to the most current Firmware, I can access support through the Voice Support 2 help tab (that is how I communicating now) so I know I have internet connection. I quit my web browsers before connecting my Perform VE in case there was some type of security block , I also turned off my Firewall in case that was causing a problem. I did submit a service ticket through the help section too in case you can't tell me how to fix this . The screenshot shows how there is nothing in my Cloud presets available. THE ONLY THING I can think of is I could not find a Voice Live 2 download on your download page specifically for PERFORM VE so I downloaded one of the HARMONY Voice Live 2 downloads assuming the software was the same for all devices since you can manage them all with Voice Live 2.
        • February 21, 2021
    • rcrome1
      rcrome1 Thanks for the response. I understand how I should find the presets, but none are there. I successfully updated to the latest firmware. I took the step of quitting my web browsers before connection in case that caused a problem. I have turned off my Firewall too. I can access the internet through the support tab on VoiceLive 2, because that is how I am communicating with this forum. But nothing shows up under the Cloud tab. . I did submit a service ticket since I have tried several times to connect all unsuccessful.
      • February 21, 2021
  • New
    mikecurtis
    Newcomer - Level 1
    2021-01-06

    It broke. This is the A-B switch on a Voicetone Harmony G-XT.
    How can I replace it?

    0 76
    • mikecurtis
      WilliamR Hello Mike, Please submit a Care Ticket. Click on the Support link at the top of this page. On the Support page, scroll down to the bottom and click on Technical Support to get started. We can get that part ordered for you.
      • January 6, 2021
      • My A-B switch got smashed by a piece of falling gear
        mikecurtis That seems to be a black hole. I got an automated response, but nothing further.
        • January 11, 2021
      • My A-B switch got smashed by a piece of falling gear
        WilliamR Hello Mike, We can get you the replacement parts through the support portal. If you create a parts ticket, someone from our parts department can get this done for you. This is where we can line everything up for you to get all the parts you need to fix your Voice tone harmony gxt.
        • January 11, 2021
      • My A-B switch got smashed by a piece of falling gear
        mikecurtis I can see my tickets in the queue and I see someone left a one line comment providing an apparent a part number, but I don't see how to get the part ordered
        • January 14, 2021
    • mikecurtis
      mikecurtis I wish. I find this process pretty cumbersome. I can see my tickets in the queue, and I can see someone responded with a part number, but I am getting no way to order the part. I think I have 2 tickets in the parts queue, (because I couldn't see the first one)
      • January 14, 2021
    • mikecurtis
      WilliamR Hello Mike, Sorry for the delay. Todd has just sent you a price quote through case number CAS-406878-D9T2F2
      • January 15, 2021
      • My A-B switch got smashed by a piece of falling gear
        mikecurtis How do I see that? I'm on the Care Ticket Details page and I selected CAS-406878-D9T2F2 from my list of tickets, but I don't see anything from Todd. Nothing in my email either.
        • January 15, 2021
      • My A-B switch got smashed by a piece of falling gear
        mikecurtis
        • January 15, 2021
  • New
    CheyenneGoff
    Newcomer - Level 1
    2020-12-29

    I've opened 2 support tickets and have not gotten any return contact regarding the issue.  One ticket was inexplicably closed out as "problem solved".  I've tried calling TC helicon directly but, despite it being within the regular business hours, am told y automated message that I've reached them outside of regular business hours.  I just want to get my pedal fixed. The dial and 1 of the stomp switches has broken off just through normal use. I'm a regularly gigging musician and this pedal is a fixture for me. 

    read more...
    0 96
    • CheyenneGoff
      JacksonMace I agree with you ... I phoned as well and instead of connecting to a "real person" it went to dial tone. I'm a newcomer to Tribe but so far ... it's been frustrating. Just purchased a VoiceLive 3 so I sure hope the customer support will materialize from somewhere.
      • December 29, 2020
      • Play Acoustic Pedal
        ChrisEdwards1 Hi Jackson, if you have not yet done so I would recommend submitting a support ticket. This can be done by going to the support tab at the top of the page and scrolling down to the relevant are i.e. Service, Technical, Spare parts. If you do already have a case open could you please share with me your case number and I will investigate further.
        • December 29, 2020
      • Play Acoustic Pedal
        JacksonMace Thanks for the reply Chris. I was thinking that informational questions like mine didn't really require a support ticket. I kind of assumed those were more for repairs. I see someone else has replied to my question. It looks as if they searched the site and found someone else's questions that were similar to mine and then sent me the replies. Anyway thanks for getting back to me.
        • December 30, 2020
      • Play Acoustic Pedal
        JacksonMace Oh ..... and when I did look at a support ticket ... it requested a serial number. My question was being asked so that that I could decide whether or not to buy a Voicelive 2. So I couldn't proceed.
        • December 30, 2020
      • Play Acoustic Pedal
        ChrisEdwards1 Hi Jackson, I am glad to see your question was answered and please also accept my apologies I did not see your previous question. For future reference if you did require to get in touch with us via the ticketing system there is a Pre Sales section which will not request information such as serial number.
        • December 30, 2020
    • CheyenneGoff
      ChrisEdwards1 Hi Cheyenne, I hope you are well. Looking at our system I can see responses have been sent out on both of your cases and my colleagues dealing with them are currently awaiting a response. It is highly possible the responses could have routed to your spam or junk folders so I would recommend checking these locations. Please let me know if you cannot find them and I will ask for them to be resent.
      • December 29, 2020
      • Play Acoustic Pedal
        CheyenneGoff Chris, I have nothing in my spam/junk folder either....can you ensure the address is [email protected] and I will make sure to check back later today.
        • December 30, 2020
      • Play Acoustic Pedal
        ChrisEdwards1 Hi Cheyenne, thanks for getting back to me. I have double checked and they email address is correct, i will ask my colleague who has your case to resend this for you.
        • December 30, 2020
      • Play Acoustic Pedal
        CheyenneGoff Really strange...I'm getting nothing at that address. Not in junk, other or focused
        • December 30, 2020
      • Play Acoustic Pedal
        CheyenneGoff Perhaps if emails are not getting through, the musictribe messaging system could be used? As bars and restaurants (hopefully) open soon here in Michigan, I'd love to not miss a beat with my beloved PlayAcoustic.
        • December 30, 2020
      • Play Acoustic Pedal
        ChrisEdwards1 Hi Cheyenne, do you have a different email address I could have my colleague add to his response?
        • December 30, 2020
    • CheyenneGoff
      CheyenneGoff [email protected] is another one. I don't understand why I'm not getting email communications as I'm receiving notifications for responses to this message board...?
      • January 2, 2021
      • Play Acoustic Pedal
        ChrisEdwards1 Hi Cheyenne, I have asked the response to be resent to the email address on your account along with the new one provided. My only other thinking as to why the responses may not be reaching you is that your email provider is blocking them, this is just a guess at best though and I cannot fully confirm this is the cause. It may be worth trying to see if you can set approved accounts just in case this is the issue.
        • January 3, 2021
  • New
    Potapov
    Newcomer - Level 1
    2020-12-21

    Hi! Is there some sort of block diagram that what goes into a guitar processor. I can't understand why the drive turns off the amp, and the compressor lives its own life, can work on its own as an Overdrive and not respond to the output equalizer...

    read more...
    2 108
    • Potapov
      Potapov what goes for what?
      • December 21, 2020
    • Potapov
      PetGerbil If you've got that diagram, then I assume you've got this one ?...
      I'm not too sure myself what goes where, But I think the "drive" block just replaces the gain part of the "Amp" setting when activated, leaving the other settings of the "Amp" unchanged.
      At a guess, this is because it is much quicker to swap between 2 or 3 settings of the "Drive" part, rather than have to reload into memory all the settings of the "amp". Most of which wouldn't need to be changed if all you need is more gain.
      • December 22, 2020
      • block diagram guitar proceccing voicelive3
        Potapov Yes, thanks for the diagram. Glad that wah-wah goes in front of the drive. You can find a good resonance to create an amazing sound for heavy metal. After I figure out where the fault is and what makes the overload in the guitar path...
        • 1
        • ·
        • December 23, 2020
  • New
    Yrsa
    Newcomer - Level 1
    2020-11-27

    How do I connect headphones to my Mic Mechanic? 

    0 88
    • Yrsa
      kiskadar69 It is not possible directly. One possible solution is to plug the output of the Mic Mechanic into one of the inputs of a mixer and plug a headphone into the headphone output of the mixer.
      • November 27, 2020
      • Mic Mechanic 2
        Yrsa Thank you. Can you recommend a mixer that’s not too expensive?
        • November 28, 2020
  • CJoelAcoustic
    Newcomer - Level 1
    2020-09-21

    My "on" footswitch for my Harmony Gxt pedal popped off at my show this past weekend. I'm not sure if there's a peice missing but I have the print and the button/switch. I tried to pop it back in but it just pops back out. I contacted support and hoping to hear back. Has this happened to anyone or does anyone know how to fix it? I tried searching online as well and couldn't find anything. Any help would be greatly appreciated. Thank you! I enclosed two pics to this as well. 

    read more...
    0 60
    • CJoelAcoustic
      WilliamR Hello Chris, This would need to be replaced by a service technician. Please click the support link above and create a service ticket and someone will contact you to help you out with this.
      • September 21, 2020
    • CJoelAcoustic
      CJoelAcoustic Thank you so much!
      • September 21, 2020
  • djmorgan17
    Newcomer - Level 1
    2020-09-08

    Revised - as I just received a USB-A to USB-A cable from Amazon and it doesn't work either...

    I've had a VL3 for several years, but gave up on it shortly after getting it.  Now I'm back. Firmware is v1.0.20 ! and needs updating.   

    I have tried using both a USB-A to micro-USB B cable and a USB-A to USB-A cable, both of which I have tried plugging into my mac and appropriate USB port on the VL3.  I have downloaded the VoiceSupport2 app.  When I run it with the VL3 on and plugged in as above, the program tells me there are no MIDI capable devices available.  It doesn't see the VL3 despite power on power off, unplug plug in, and anything else I could think of.

    To add insult to injury, if I click on the "More Info..." button for 'more information on diagnosing connection problems, I get a black screen telling Safari can't find the server (music-group.force.com).

    HELP!!!!   I am out of options with a VL3 with very obsolete firmware.   

    read more...
    0 147
    • djmorgan17
      Nigel67 One option would be to try and upgrade the unit through a USB key. Please see our KB article
      https://musictribecommunity.powerappsportals.com/en-us/knowledgebase/article/KA-02353
      • September 9, 2020
      • Updating firmware ???   Help -  my mac w VoiceSupport2 doesn't see my VL3
        Nigel67 Can you also check that the Midi Source is set to USB
        • September 9, 2020
      • Updating firmware ???   Help -  my mac w VoiceSupport2 doesn't see my VL3
        djmorgan17 Thanks. Just put in Care Request. But why is my Mac and VoiceSupport2 not seeing the unit???? And which USB connection are you supposed to use???? or can you use either???? Manual sucks - all kinds of information that should be in there isn't. Is there another resource with more detailed info like the above, and what each of the effects actually changes (gender, portamento, etc.) ??? And why is the More Info link broken - where on the web is the current info on troubleshooting connection problems??? Thank you.
        • September 9, 2020
      • Updating firmware ???   Help -  my mac w VoiceSupport2 doesn't see my VL3
        Nigel67 Have you checked that on the VL3 Midi Source is set to USB as I mentioned in my previous message.. This is the usual reason that the MAC and Windows machine are not seeing it. There is only one USB connector that you can plug a USB memory stick into which is the Type A. The Voicelive3 when purchased, would have been supplied with a USB Type A to a USB Type B Mini for connection between your PC and unit. Have you visited our KB article section which may have answered your connection problem? https://musictribecommunity.powerappsportals.com/en-US/knowledgebase/category/?id=CAT-01007
        • September 10, 2020
      • Updating firmware ???   Help -  my mac w VoiceSupport2 doesn't see my VL3
        Nigel67 I will also report the more infor issue you experienced. It looks as though the link is incorrect.
        • September 10, 2020
    • djmorgan17
      djmorgan17 Just got the update file from Jason, loaded onto a USB and successfully downloaded it. Am now updated to V2.2.00 build 366 and VoiceLive2 now sees the unit. Thanks for the help.
      • September 10, 2020
      • Updating firmware ???   Help -  my mac w VoiceSupport2 doesn't see my VL3
        djmorgan17 While we're communicating, can you tell me where VoiceLiveEditor (VL3 Free) from voiceliveeditor.com is safe to download. I find editing the VoiceLive 3 presets from the device itself extremely cumbersome and time consuming. Using an Mac-based editor with a full screen to work with would be so much easier. Would love to know your or others experience with it. Thanks!
        • September 10, 2020
      • Updating firmware ???   Help -  my mac w VoiceSupport2 doesn't see my VL3
        djmorgan17 sorry - "tell me whether" not "tell me where"
        • September 10, 2020
      • Updating firmware ???   Help -  my mac w VoiceSupport2 doesn't see my VL3
        PetGerbil I highly recommend the Voicelive editor software. (for what my opinions worth ) It makes everything soo much easier. It's author used to post on here,he was/is a very knowledgeable and helpful fella, until..... well,y'know... Uli B turned up and destroyed the community. It's totally safe.
        • September 11, 2020
      • Updating firmware ???   Help -  my mac w VoiceSupport2 doesn't see my VL3
        djmorgan17 Thanks - though not sure what I'm doing taking advice from a gerbil... And since I just got up here, who the hell is Uli B and why didn't they bump him off if he was that disruptive...?
        • September 11, 2020
      • Updating firmware ???   Help -  my mac w VoiceSupport2 doesn't see my VL3
        PetGerbil Uli Behringer, The pointy haired boss, The one who bought TC-Helicon, The one responsible for this atrocious website. or Billy Bull%^&^ as I like to call him.
        • September 12, 2020
  • DonaldTaylorJr
    Newcomer - Level 1
    2020-07-21

    Hello>I'm the original OWNER of my VoiceLive2 and when I got it out of the box-it was a snap to set 'her' to rec. on Channel 3 (played by my left chord hand) from my YAMAHA PSR S910 keyboard. I never once used it as a stompbox rather placed her right on my music stand & pushed the buttons w/ my right hand.

    For 1 thing trying to get Voicesupport pgm to work was a day-mere ! I kept trying upteen times until this AM when as soon as i booted & got to the desktop, I opened Voicelive 2-it opened ! Then, I plugged in my Live2--they synched up but then I could ONLY update-which it did YET, i still have the same issues with the harmonies triggered by my ONE MiDi keyboard (That always worked b-4) did not read my midi notes or chords played by my left hand. i finally got it to work--UPDATED_ and it would NOT play the vocals as i played them. I always was able to play Sus4ths & slide to a simple major chord. i.e. C-E-F-G that slides into C-E-G.

    Now please note, I had had to put my beloved VL2 in her case as I've been fighting a real battle w/ stage 4 throat "C".  because of the time off, I've forgottten a LOT of the controlling knowledge I had of 'her."  NOW I desperatly  NEED YOUR HELP. I'm enclosing the URL of My Utube music videos.

    https://www.youtube.com/watch?v=i4N8NK0Kk2M            (r & r lullibye)

    https://soundcloud.com/dontaylor811/i-believe-in-music-10-25- 15take-one-uremix-5-2-2020

    Now I wasn't a great vocalist yet, I worked steady 5& 6 night hotel gigs on the road & even was a member of DION & the BELMONTS (reformed band).

    1 more thing:  I can NOT seem to eliminate the "flange effect" on my double vocals. It used to sound like ME. Now, I have been frustrated for over 4 weeks which finally got me to post you here.

    I have better pics but I have to jpoin my wife for dinner. I look forward to hearing back from SOMEONE-not like last week when i got a case# and no followup. Thanks for your time.

    Regards,  Don Taylor

     

    read more...
    0 118
    • DonaldTaylorJr
      DonaldTaylorJr I have since LOST 86 lbs since this pic ! Radiation & chemo was my ''diet." I'm a fighter & intend to fight on & ROCK ON_ I really need my VL2 to help my moral.
      • July 21, 2020
    • DonaldTaylorJr
      DonaldTaylorJr PS-Once i got the UPDATE i tested & still got JAZZ chords instead of simple 1-3-5's. ALSO, once I had the software up & running--what the hell could I do with it ? I'm going on 70, I don't need more aggravation.
      • July 21, 2020
    • DonaldTaylorJr
      NicJonesMT Hi Donald.
      I've just found your case on our CRM and one of the American Support team contacted you on the 16th.
      Can you please check your Spam/Junk folder for an email from us?

      I have also asked my colleague to send you another email/contact you first thing.
      • July 22, 2020
      • My VoiceLive2 doesn't play the correct harmonies.
        SethMusicTribe Do you have a faceBook I could contact you on?
        • July 24, 2020
      • My VoiceLive2 doesn't play the correct harmonies.
        DonaldTaylorJr https://www.facebook.com/Donny-T-314625375596325 I'm sorry i did NOT see your note here 'til now. Is it possible that if i recorded an MP3 of my issues you would better HEAR rather than read my issues ??? ALSO--Kindly google the song "Rock-n-Roll is here to stay" the intro where there is ONE NOTE at a time sung--I can NOT replicate that. Please advise because i was once able to do that. Thank you
        • July 26, 2020
      • My VoiceLive2 doesn't play the correct harmonies.
        DonaldTaylorJr My VoiceLive2 doesn't play the correct harmonies. Donald Taylor Jr
        https://www.facebook.com/Donny-T-314625375596325 I'm sorry i did NOT see your note here 'til now. Is it possible that if i recorded an MP3 of my issues you would better HEAR rather than read my issues ??? ALSO--Kindly google the song "Rock-n-Roll is here to stay" the intro where there is ONE NOTE at a time sung--I can NOT replicate that. Please advise because i was once able to do that. Thank you
        • July 26, 2020
      • My VoiceLive2 doesn't play the correct harmonies.
        SethMusicTribe I messaged you on your Face Book.
        • July 27, 2020
    • DonaldTaylorJr
      DonaldTaylorJr https://youtu.be/Ktj4EhgNPjE this is how I use my VL2 in my studio (Utube Video)
      • July 22, 2020
    • DonaldTaylorJr
      DonaldTaylorJr This is how I've utilized my VL2 on stage as I impressed so many w/ my multi harmonies.
      • July 22, 2020
  • RandyB
    Contributor - Level 1
    2020-06-13
    I am trying to set up my MIDI Baby 3 to turn on and off harmonies on my Voicelive Touch 2 with a CC message and not having success. I have emailed Disaster Area and await a response. All the commands seem to be sent out right. I duplicated what gets sent from the onboard harmony switch on the VLT2 and a Switch 3. I am hoping there is someone who has been successful doing this. There is a twist that may be a hint. If I connect a 5 pin MIDI cable and turn on MIDI rather than USB on the VLT2 it works. The messages sent are a little different though. There is a Merge setting on the VLT2 that allows Midi on both USB and 5 pin but when that is on the VLT2 does not get the PC message when I swipe to the next song. For that to work it must be set to USB. I have posted to Facebook group, nothing so far. MIDI Baby 3 is sending up and down page CC commands to my iPad running BandHelper. Looking for suggestions.
    read more...
    0 260
    • RandyB
      leah Hey Randy! It looks like William from our Customer Quality Support team has reached out to you via email. Please check out your email inbox and respond to William's email for further assistance. Thanks!
      • June 19, 2020
    • RandyB
      RandyB Hi Leah, he has and I appreciate the time. here is my response, Hi William,



      From Page 69 of the manual:
      MIDI CTRL parameter

      The MIDI CTRL (Control) parameter defines which ports (USB and/or the physical MIDI input) are used byVoiceSupport soft- ware and for MIDI keyboard input and control.

      Merge setting (default)

      When you set the MIDI Control parameter to Merge, a computer running VoiceSupport software can be connected to the USB port to control and update the device. MIDI notes, control messages and MIDI Clock are received via the physical MIDI Input jack on the device.

      MIDI setting

      When you set the MIDI Control parameter to MIDI, the USB port is ignored. MIDI notes and control messages are received via the physical MIDI Input jack on the device.You can also use MIDI System Exclusive messages on the MIDI Input jack to import presets using librarian software on a computer.

      USB setting

      On this setting, the physical MIDI In is ignored.The USB port on the VoiceLive Touch 2 is used for both VoiceSupport and MIDI notes and control messages.

      Here is my problem. If I choose MIDI in my settings I can turn off and on the CC changes for harmonies with my MIDI pedal, however I loose the ability to make Program changes so swiping to the next song to load the appropriate harmonies is lost. If I choose USB the opposite occurs no Harmonies off and on CC, Program changes work.

      This statement from the manual means this should work hence I believe the device is not working as sold., .The USB port on the VoiceLive Touch 2 is used for both VoiceSupport and MIDI notes and control messages.

      In response to your statement, "I believe it is usb in or midi in but not both."I know that it can do this from software because I was previously using click/backing tracks with MIDI through BandHelper on my iPad and the MIDI messages from the USB port to the VLT2 worked. Both CC and PC messages worked.

      So it seems to me that this should work though the USB from the MIDI Baby 3 which is sending the correct info as can be seen by the fact that it gets through MIDI.

      I see this as a broken function on a current product that needs to be repaired.

      I have owned several TC Helicon Harmony pedals and I want to keep using them but this means I need to look elsewhere to get something that should be working according to our manual.

      Hope to hear from you, happy to talk via Skype, ZOOM or phone,

      Randy
      • June 20, 2020
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