I have an Alter Ego X4 with a Subdivision selector Switch that will not move. I would like to get either a replacement switch or possibly the board it is attached to (Includes the Time and Feedback pots).

Where can I get replacement parts from?

Tim

Hello

I have a problem with Lake Controller on my new laptop. All the text on the interface appers selected in yellow, making it difficult or impossible to read (see screenshot).

I tried different display modes as well as deactivating hardware acceleration. I also tried setting Windows to execute Lake Controller on the dedicated nVidia Card, but the programm still only runs on the integrated graphics.

Any ideas as how to solve this?

Hi I am going nuts trying to find three switchable power supplies for the above units my three Tc units have all developed the same problem of either the caps or the controler and caps blowing preventing the units from switching on. I bought the finalizer and the fireworx brand new when they came out I've had less than 1 years use with my finalizer and the fireworx stopped working after 1 month yes 1 month. That was many years ago.
They were put aside after the ridiculous repair quotes during those days. I am now capable of repairing theses power supplies but would like to buy the wizard power supply instead. I ordered three and paid over £300 to a company called Fixtronix of Ierland who are supposed to be the official Tc suppliers for these power supplies. Needless to say I recieved no response for six weeks then no response to some 12 emails enquiring about my order. I had to open a case with paypal to get my money back 1 month later still no money back. So I called a friend in Ireland and sent him to their premises to enquire about my order. I then got my first response  with an email and lame exuse about staff being ill and Tc moving factory. I got my money back through paypal the followig day.
I ve now joined The tribe after being forced here through the Tc website I have posted about this problem for over a month and not a single response to this common Tc electronics Issue. This clearly should have been a class action lawsuit, these units should have been recalled and repaired for free this is quite clearly a maufacturing fault with the power supplies. Great gear when they work but by not accepting this as their fault, is a very calous and greedy corporate stance by of the owners of Tc Electronics as far as Im concerned.
Can anybody help with finding these Wizard power supplies its been an absolute nightmare so far thanks.

Hi I am trying to find the replacement power supplies for the above mentioned units The Wizard power supply  from fixtronix are out of stock and i cant seem to find them anywhere else can anyone point me in the right direction please.I have three units which have all died to the famous Tc electronics switching power supply problem I can repair these units once I have the correct power supplies.theses units play a very important part in my studio its been a nightmare and extremly fustrating trying to get these unit back up and running.

Please Help is there aybody on this forum that can point me in the right direction no one has responded so far :-(

Under my Plethora X5 there are 2 metal plates (engraved "Quick Release") I wish to remove, but I can't do it. No tools fit. Can't pull them or rotate them. Couldn't find any info online.

The rubber pads under the pedal can't make contact with the floor, so it slides around.

Can anybody help?

Cheers

I purchased the TC HELICON PERFORM VE off of a friend. They lost the original cord but sent a video of them turning the device on by plugging it in with their guitar pedal chord. I have tried both a 12v 2a and 12v 1a power chord and neither of them worked. I tried integrating it into my setup with midi, mic, and audio interface and it still didn't turn on. I also tried plugging the chord into various outlets. Is there a reason why my device isn't turning on, what do I do? 

Hello:
Can someone tell me the steps to follow to update MIC MECHANIC? I can't update it, before it had a lot of echo repeats, now it only does 2 repeats.

After downloading the file, the only update that appears is old, (year 2014)

thank you very much, greetings.

Hello everyone, I am thankful I found this forum. I have a ULTRACURVE PRO DEQ2496 which I purchased to cleanup any clipping from my mixer, to EQ, and add a couple db gain to the signal. I DJ on Twitch and having a clean audio signal is very important to me. I play mostly house and techno music. It's been 3+ years since I configured it and I am realizing there is still some clipping coming through which is only corrected by dropping the audio from the mixer. Is there someone on here with experience I can pay or help out to set this device up properly? 

Thank you!