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284,985 members
166,858 posts
  • New
    conceptboss007
    Newcomer - Level 1
    2022-05-10

    Hi I am going nuts trying to find three switchable power supplies for the above units my three Tc units have all developed the same problem of either the caps or the controler and caps blowing preventing the units from switching on. I bought the finalizer and the fireworx brand new when they came out I've had less than 1 years use with my finalizer and the fireworx stopped working after 1 month yes 1 month. That was many years ago.
    They were put aside after the ridiculous repair quotes during those days. I am now capable of repairing theses power supplies but would like to buy the wizard power supply instead. I ordered three and paid over £300 to a company called Fixtronix of Ierland who are supposed to be the official Tc suppliers for these power supplies. Needless to say I recieved no response for six weeks then no response to some 12 emails enquiring about my order. I had to open a case with paypal to get my money back 1 month later still no money back. So I called a friend in Ireland and sent him to their premises to enquire about my order. I then got my first response  with an email and lame exuse about staff being ill and Tc moving factory. I got my money back through paypal the followig day.
    I ve now joined The tribe after being forced here through the Tc website I have posted about this problem for over a month and not a single response to this common Tc electronics Issue. This clearly should have been a class action lawsuit, these units should have been recalled and repaired for free this is quite clearly a maufacturing fault with the power supplies. Great gear when they work but by not accepting this as their fault, is a very calous and greedy corporate stance by of the owners of Tc Electronics as far as Im concerned.
    Can anybody help with finding these Wizard power supplies its been an absolute nightmare so far thanks.

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    0 16
    • conceptboss007
      Dale_M Sorry to hear this has been your experience, if you bought these items brand new and had faults appear within 1 month or 1 year is there any reason why you did not claim warranty and come back to Music Tribe with your proof of purchase for us to assist you in a warranty repair? Regardless of your technical experience, taking product apart to repair voids any existing warranty. Please can you advise any case numbers or communication directly with Music Tribe please?
      • May 10
      • Power supply issue Tc electronics Finalizer, Firworx and M2000
        conceptboss007 Hi thanks for your response These problems occurred over 20 years ago There is no warranty and consumer rights hadn't really taken off the ground yet, in those days. This year is the first I ve ever heard of Music Tribe and your affiliation to Tc Electronics. Back in those days Tc Electronics Had a repair center in Wembley /west london somewhere where they wanted to charged a couple of hundered pounds to repair, needless to say i wasnt having it ,so after lots of back and forth the units were stored away. Back then we were made to feel like we were somehow responsible for blowig the power supplies hence the repair costs. As the years went on this problem infested the Tc Electronic's range as we all know. I would like to purchase these Wizard power supplies I dont really care for Tc's Warranty I can do a better job myself. Under the microscope the workmanship of the original power supplies are poor , hence why im not even bothering to repair the one in the picture . and just wish to replace them with the wizard power supplies. Any pointers to where I could purchase would be appreciated thanks.
        • May 15
  • New
    StoneRocksmith
    Newcomer - Level 1
    2022-03-09

    Can someone please point me in the right direction? 

    0 9
    • StoneRocksmith
      Dale_M Please go to the support tab aove and select parts to submit a ticket to the team to advise you.
      • Mar 9
  • New
    yann_
    Regular Contributor - Level 1
    2022-02-25

    So guess I had to make it myself... 

    4 27
  • New
    GaryWorsham
    Contributor - Level 2
    2022-01-07

    By now everyone must know that the G-Major was an OK unit for the time with the exception of the rotary encoders.  I had one ten years ago and it started to get flaky so I sold it.  For some really odd reason I decided I wanted one again and I would resolve myself to deal with the encoder issue one way or the other.

    I bought this on Reverb.  I asked the guy if the encoders worked OK.  "Everything works" he said.  Well, he lied.  But you know what?  I knew he was lying.  The probability of a G-Major with working encoders is just about zero at this point.

    First off, the G-Major has 4 encoders.  2 are ALPS "ring" encoders and two are regular pot style rotary encoders.

    I diassembled the unit, which isn't that hard, and took the front panel PCB off so I could work on it by itself.

    I clipped off the encoders when they soldered to the boards then used my soldering iron with a manual solder sucker to clear the holes.  I lifted a trace on one hole connecting to the pull up resistor.  Fortunately I noticed it and was able to fix it with a short bit of solid hookup wire.

    I got ten PCB mount encoders from Digi-Key for about $1.50 each before shipping and tax.

    Bourns part

     

    Then I cut a small piece of Vero board to mount the encoders to.  I ran wires through the existing holes for the center encoder and then slid the Vero down over those wires.  The encoders and wires solder to the top of the Vero.  I figured out where to run the wires so that the encoders adjust things the right way when you rotate CW and CCW.

    I had a weird short when I reassembled the first time.  I was checking the encoder behavior frequently but somehow one of the lines got shorted to ground.  I removed and replaced the encoder and it worked.

    Now, for sure it looks pretty bad compared to the original.  However, it actually works properly instead of flashing, doing nothing, skipping backwards, skipping over the setting you were trying to reach, etc. which is how it acted before this.

    I would describe this as a reasonably advanced electronics tech project.  For me the biggest challenge is seeing things.  I use a magnifier headband thing which helps a bit.

     

     

     

     

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    2 89
    • GaryWorsham
      GaryWorsham
      • Jan 7
    • GaryWorsham
      GaryWorsham
      • Jan 7
    • GaryWorsham
      GaryWorsham
      • Jan 7
    • GaryWorsham
      Paul_Vannatto That's a cool retro-fix project. Kudos. Now if you had a 3D printer, you could design and print the covers to make it a finished project.
      • Jan 8
      • Resurrecting the G-Major
        GaryWorsham Thanks. I did get a couple plastic knobs, sliced the skirts off with a dremel cutoff wheel, and they fit OK. Hopefully small rodents and insects will not take up residence inside the unit.
        • Jan 8
  • New
    ajcunha1
    Newcomer - Level 1
    2021-12-18

    Just boutght these devices from Sweetwater along with TC ICON Docking Station it lights up but in Studion One. \

    Comes up with a message to activate this plugin and enable controls. Please connect your TC 2290 Module or enter your activation Code using the iLok Manager. Never received the iLok Code for these two products. I do however have iLok account. 

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    0 23
  • New
    JGRSOUND
    Newcomer - Level 1
    2021-12-02

    Hi Music Tribe Members!

    At Nov 27th 2021 I brought an TC VSS4 Native (Upgrade from VSS3 native) via your website.

    I didn't get an activation card yet! My already checked my spam folder, there is nothing.

    It seems the I am not the only one having an issue with that.

    I am sure you are working hard on a solution.

    Here is my PAYPAL confirmation with

    Transaktionscode 4RN439446L657813Y

    Transaktionsdatum 27.11.2021 02:32:50 MEZ

    Rechnungsnummer 1522146

    SYSTEM 6000 NATIVE
    BUNDLE, UPGRADE FROM
    $299,00 VSS3 NATIVE USD

    Artikel 947200016

     

    What can I do?

    Best,

    JR

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    1 22
    • JGRSOUND
      PedroRodrigues Hi JGRSOUND thank you for your post, can you please provide me your ILOK USERNAME so I can check what happened. Thank you
      • December 2, 2021
    • JGRSOUND
      JGRSOUND

      Hi! My iLok user ID is "JohannesRothenaicher" (without the quotes of course) . Kindly, Johannes Rothenaicher

      • December 3, 2021
  • New
    yann_
    Regular Contributor - Level 1
    2021-11-25

    why why why does this have to happen to me Again 

    bought the Brickwall Hd seems like instead of the ceil profile button my tool has the Gain Rel Twice 

    Check the picture... 

    Are these hand made? 

     

    0 21
    • yann_
      yann_ I bought all the Icon series and it's kind of messed up that i don't have a proper stand for em when u turn 1 knob :D the other controllers move and you have to allign em back, i'm not so fond of the Icon dock since it cannot hold all the controllers... Any1 agrees with that??? Please make a proper dock thnx...
      • November 25, 2021
  • New
    Meaw
    Newcomer - Level 1
    2021-11-04

     

    Hi, 

     

    My system 6000 just crashed and it asked for a restore code.  Please find attached the restore key and the serial number for my unit is 287725.

    Please get back with the restore code as soon as you can.  I'm in the middle of finishing up the mix for an album.

     

    Cheers,

    Meaw

     

     

     

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    0 8
    • Meaw
      NicJonesMT Hi Meaw.
      Please click support at the top of the page and submit a technical support ticket. We can then assist you with the code.
      • November 4, 2021
  • New
    BobSandifer
    Newcomer - Level 1
    2021-10-22

    Good day,

    Since purchasing the mastering pluging it has become my goto suite for my facility.  I have never used a single alone product but the MD4 completely blew me away. A nice Dynamic EQ before it and a quality Dither after it and you have the end all.  This is coming from a mastering engineer with many Platinum records and 2 decades of experience.

    Now the issue.  Recently Steinberg updated Wavelab Pro to version 11 and all went to poop.  As soon as I add MD4 native to my chain my resources fly up and I start making a remix of the work im doing.  I cant even make a single pass before im shut down. So.  I move back to 10 and Im good.  Unfortunately I want to use my MD4 IN WLP 11.  Know what I mean.  I have the features I need and I think its time for an update off of 1.0.  Im willing to try a 1.0.0.1 if it will help get this thing going.

    Any help would be greatly appreciated.  Emailing support doesnt seem to help since this has been a long time issue.

    MacBook Pro - Intel
    Big Sur - Current
    MD4 Native - 1.0
    A whole butt load of crazy highend converters and analog crap that is useless as far as im concerned.

    I would be willing to take one of your Clarity M Loudness meters for all of the stress this has caused me over several months.  I can probably push your MD4 on my 80k strong social media but you would have to throw in a hat or a shirt.  We can discuss the size.  I have a large head.

    Thank you for any help on this matter.

     

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    0 18
    • BobSandifer
      PedroRodrigues Hi BobSandifer, thank you for your post, before moving forward can you please provide the case number you have submitted with our Tech. Support Team so I can access what happened. In this case can you please confirm with Steineberg if Wavelab Pro to version 11 supports 32-bit third party NATIVE plug-ins or only operates with 64-bit third party NATIVE plug-ins.
      • October 22, 2021
    • BobSandifer
      BobSandifer

      Here is the last one I submitted but unfortunately it did not include the little hearts and message on the image. My bad. CAS-496911-N3W9D1. I have no clue where the others are since it has been quite some time. 32 or 64? Wouldn't your plugin be 64bit? Isn't it up to date with the new standard? I feel that loudness meter is in my future dont you Pedro? LOL. I can't seem to find where and what Wavelab supports. All I know its jamming in WLP10. However, I want to use your plugin with WLP11 because 11 is better than 10 because it is 1 number higher :)

      • October 22, 2021
      • MD4 Native Using all of my Macs Resources with 1 instance
        PedroRodrigues Hi BobSandifer, thank you for your reply, I have pick up your case and I will manage this matter directly via the cases as it it easier to share resources and guidance on this matter, meanwhile I would still advise you to contact Steineberg to confirm what NATIVE plug-ins are supported on Wavelab Pro to version 11. Thank you
        • October 22, 2021
  • New
    DsMiddleton
    Newcomer - Level 1
    2021-09-19

    Anyone having this problem?

    It is occuring whenever I try to import my song template for mixing. there are about 5 instances of DVR250...but it just crashes instantly.

    IMac 2017, 64 gig ram...

    0 31
    • DsMiddleton
      PedroRodrigues Hi DsMiddleton, thank you for your post, please confirm that you have installed the 2.0.02 version present on the link below:
      https://www.tcelectronic.com/tcelectronic/product?modelCode=P0DCR
      You will also need the iLok License Manager to be installed on your computer, but you are not required to create an iLok account or activate any license as this will only be required if you have the Native version, so we can deposit the license.
      • September 20, 2021
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