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  • New
    ESharp
    Newcomer - Level 1
    2022-01-05

    I purchased the tc helicon talk box synth and the stomp switch stop working. What are my remedies for replacement or repair?

    0 10
    • ESharp
      Nigel67 Hi ESharp. The unit will require repair as replacement is usually only if the product fails within the first 30 days. First of all, please contact the seller and they should help you out. If there are any issues, please raise a Service Ticket and the Service Team will be able to help you further. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Service tab and submit a ticket. Many thanks
      • Jan 5
  • New
    marvinholdman
    Contributor - Level 1
    2021-07-26

    I have one of the first TC Helicon Play Acoustic you could get in the USA. So new, in fact, they didn't even label the buttons correctly! That said, it hit the ground running with me and has made this working musician thousands of dollars. I've loved it's simplicity (I ditchted the mixing board for it!). I don't use nearly all the features. In fact, I only use it to route and sweeten me and my guitar. It has been a workhorse and has never let me down. Lately though, towards the end of the night, I swear it starts adding a bit of far off background vocals to the signal. At first, I thought it was patrons singing along, then I notice no one is singing. I've had a few folks ask me about it and frankly I am a bit puzzled. See, I don't use any of the harmony capabilities of this unit. Just straight up guitar, with some body rez and a little reverb on the voice. That is all. So... I wondered if anyone else has ever noticed any mysterious "voices" in the output of their Acoustic Play? It is very subtle. Just enough to make me question my sanity. Anyone?

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    0 88
    • marvinholdman
      PedroRodrigues Hi marvinholdman that may be caused by the two Roomsense Microphones.
      If you are using RoomSense to listen for Key information, make sure it’s close to whichever instrument is play
      You can use the RoomSense LoCut parameter to “roll off” undesirable frequencies from your mix.
      In some circumstances, the low frequencies “in the room” – such as bass or kick drum – can cause the RoomSense microphones to become muddy sounding.
      The built-in high-pass filter allows you to reduce this kind of “rumble”.
      You will be able to Control the RoomSense level in the mix section, default OFF.
      • July 28, 2021
    • marvinholdman
      Cryms0nX I own one of these and I can honestly say I've thought I was hearing things sometimes, i've definitely heard it, but for me it's nothing specific triggering it. It just happens sometimes. The only way I could describe it is as if the natural overtones and harmonics are being picked up by the microphone and getting fedback into the mix, being then further amplified, and creating that illusion. At those moments I even double check for the little blue led, which is off... It's not an issue that bothers me, but i've definitely come across it in the past.
      • August 1, 2021