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306,342 members
190,730 posts
  • New
    Grzesik
    Newcomer - Level 1
    2022-08-31

    Hello

    When I start VoiceSuppor 2, I get a message that there is no connection to the server.

    I am using VoiceLive 2, PC with Win10. I have checked on other computers and there is the same message

    1 21
    • Grzesik
      PedroRodrigues Hi Grzesik, thank you for your post, we are aware of this situation and we are working as fast as possible to overcome this issue. Please bear with us. Thank you so much
      • Sep 1
    • Grzesik
      DarcyLynch Same problem. I even shut my VPN off. Still no internet. I have internet, let's go please
      • Sep 3
    • Grzesik
      CarstenBürgel Same problem. Why isn't it solved?
      • Sep 6
  • New
    darkestyugo
    Newcomer - Level 1
    2022-07-26

    I have a TC Electronic M300 that freezes, becomes unresponsive and shows overload LEDs whenever any inputs or outputs are connected.

    With no inputs/outputs connected it appears to function normally and can change presets, use function buttons, set delay times, etc. As soon as an input or output is connected the overload LEDs go red and the unit becomes unresponsive. Nothing works and no sound is output. Cannot use any functions or change presets, etc.

    When the inputs/outputs are removed it seems to function again.

    Any thoughts as to what might be causing this? 

     

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    0 15
    • darkestyugo
      WilliamR Hello, please click on the Support link above and create a tech support ticket. Someone will get in touch with you ASAP.
      • Jul 26
    • darkestyugo
      darkestyugo

      Hi thanks for your reply. I've already got a ticket open:  CAS-614801-Z9F9M0 . I had one brief response to which I replied and haven't heard anything since. I would really like to find out what is causing it to crash every time something is connected!

      • Jul 27
    • darkestyugo
      PedroRodrigues Hi darkestyugo, in this case I would first suggest doing a complete reset of the M300 and return to factory settings, for that please follow the procedure below:
      • Power down by disconnecting the power cord.
      • Press and hold TAP while reconnecting power. The display will show a flashing “R”.
      • Press Load to reset.
      • Power off - power on.
      The unit is now reset.
      Please be aware that all User presets will be lost when performing a factory reset.
      If his does not resolve the issue you have reported I would then suggest following the guidance WilliamR stated above. Thank you
      • Jul 27
    • darkestyugo
      darkestyugo

      Hi, I have already reset to factory setting and have an open ticket as mentioned above. I have now tried connecting via digital input/output and have audio output and effects working but only if the tip of the digital connector is inserted. As soon as the ground sleeve of the connector touches the jack it freezes. Very strange!

      • Jul 27
  • New
    conceptboss007
    Newcomer - Level 1
    2022-05-10

    Hi I am going nuts trying to find three switchable power supplies for the above units my three Tc units have all developed the same problem of either the caps or the controler and caps blowing preventing the units from switching on. I bought the finalizer and the fireworx brand new when they came out I've had less than 1 years use with my finalizer and the fireworx stopped working after 1 month yes 1 month. That was many years ago.
    They were put aside after the ridiculous repair quotes during those days. I am now capable of repairing theses power supplies but would like to buy the wizard power supply instead. I ordered three and paid over £300 to a company called Fixtronix of Ierland who are supposed to be the official Tc suppliers for these power supplies. Needless to say I recieved no response for six weeks then no response to some 12 emails enquiring about my order. I had to open a case with paypal to get my money back 1 month later still no money back. So I called a friend in Ireland and sent him to their premises to enquire about my order. I then got my first response  with an email and lame exuse about staff being ill and Tc moving factory. I got my money back through paypal the followig day.
    I ve now joined The tribe after being forced here through the Tc website I have posted about this problem for over a month and not a single response to this common Tc electronics Issue. This clearly should have been a class action lawsuit, these units should have been recalled and repaired for free this is quite clearly a maufacturing fault with the power supplies. Great gear when they work but by not accepting this as their fault, is a very calous and greedy corporate stance by of the owners of Tc Electronics as far as Im concerned.
    Can anybody help with finding these Wizard power supplies its been an absolute nightmare so far thanks.

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    0 65
    • conceptboss007
      Dale_M Sorry to hear this has been your experience, if you bought these items brand new and had faults appear within 1 month or 1 year is there any reason why you did not claim warranty and come back to Music Tribe with your proof of purchase for us to assist you in a warranty repair? Regardless of your technical experience, taking product apart to repair voids any existing warranty. Please can you advise any case numbers or communication directly with Music Tribe please?
      • May 10
      • Power supply issue Tc electronics Finalizer, Firworx and M2000
        conceptboss007 Hi thanks for your response These problems occurred over 20 years ago There is no warranty and consumer rights hadn't really taken off the ground yet, in those days. This year is the first I ve ever heard of Music Tribe and your affiliation to Tc Electronics. Back in those days Tc Electronics Had a repair center in Wembley /west london somewhere where they wanted to charged a couple of hundered pounds to repair, needless to say i wasnt having it ,so after lots of back and forth the units were stored away. Back then we were made to feel like we were somehow responsible for blowig the power supplies hence the repair costs. As the years went on this problem infested the Tc Electronic's range as we all know. I would like to purchase these Wizard power supplies I dont really care for Tc's Warranty I can do a better job myself. Under the microscope the workmanship of the original power supplies are poor , hence why im not even bothering to repair the one in the picture . and just wish to replace them with the wizard power supplies. Any pointers to where I could purchase would be appreciated thanks.
        • May 15
    • conceptboss007
      conceptboss007 IS THERE ANYONE ON THIS SITE THAT CAN HELP?
      • May 31
  • New
    conceptboss007
    Newcomer - Level 1
    2022-04-13

    Hi I am trying to find the replacement power supplies for the above mentioned units The Wizard power supply  from fixtronix are out of stock and i cant seem to find them anywhere else can anyone point me in the right direction please.I have three units which have all died to the famous Tc electronics switching power supply problem I can repair these units once I have the correct power supplies.theses units play a very important part in my studio its been a nightmare and extremly fustrating trying to get these unit back up and running.

    Please Help is there aybody on this forum that can point me in the right direction no one has responded so far :-(

     

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    0 88
  • New
    NicolasAD
    Newcomer - Level 1
    2022-03-24

    Under my Plethora X5 there are 2 metal plates (engraved "Quick Release") I wish to remove, but I can't do it. No tools fit. Can't pull them or rotate them. Couldn't find any info online.

    The rubber pads under the pedal can't make contact with the floor, so it slides around.

    Can anybody help?

    Cheers

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    0 21
    • NicolasAD
      ChrisEdwards1 Hi NicolasAD, these plates are not included with the Plethora and upon doing some research appear to be used for the Temple Audio pedal boards. They are attached to pedals with some double sided tape, I would recommend applying a small amount of heat from a hairdryer to try and loosen them up a little.

      Please note we are not responsible for any damage that may occur during this process. It may also be worth contacting Temple Audio to see if they have any hints or tips for the best way to remove it.

      https://www.youtube.com/watch?v=JVsCHC6RnR0
      • Mar 24
  • New
    hkdha
    Newcomer - Level 1
    2022-03-10

    I purchased the TC HELICON PERFORM VE off of a friend. They lost the original cord but sent a video of them turning the device on by plugging it in with their guitar pedal chord. I have tried both a 12v 2a and 12v 1a power chord and neither of them worked. I tried integrating it into my setup with midi, mic, and audio interface and it still didn't turn on. I also tried plugging the chord into various outlets. Is there a reason why my device isn't turning on, what do I do? 

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    0 37
    • hkdha
      WilliamR Hello, Do you have a photo of the power supply you are using? Is it DC 12volt negative tip specifically?
      • Mar 10
  • New
    StoneRocksmith
    Newcomer - Level 1
    2022-03-09

    Can someone please point me in the right direction? 

    0 53
    • StoneRocksmith
      Dale_M Please go to the support tab aove and select parts to submit a ticket to the team to advise you.
      • Mar 9
  • New
    Elitejoe1
    Newcomer - Level 1
    2022-03-03

    Can anyone help me with getting parts for it I just bought it and by mistake plugged the wrong plug and burned it out never got to use it. I hope there's a way I can change the parts out and fix it pls anyone 

    0 18
  • New
    Johnnyrojas666
    Newcomer - Level 1
    2022-02-20

    I bought a Behringer 3D fx2000 not realizing it's 230v, I live in the US so obviously it's a problem for me. Could you help me? What can I do in this case?

    0 48
    • Johnnyrojas666
      Dale_M I am afraid this cannot be used in your territory, there is no modification avaialble due to health and safety laws.
      • Feb 21
  • New
    GaryWorsham
    Contributor - Level 2
    2022-01-07

    By now everyone must know that the G-Major was an OK unit for the time with the exception of the rotary encoders.  I had one ten years ago and it started to get flaky so I sold it.  For some really odd reason I decided I wanted one again and I would resolve myself to deal with the encoder issue one way or the other.

    I bought this on Reverb.  I asked the guy if the encoders worked OK.  "Everything works" he said.  Well, he lied.  But you know what?  I knew he was lying.  The probability of a G-Major with working encoders is just about zero at this point.

    First off, the G-Major has 4 encoders.  2 are ALPS "ring" encoders and two are regular pot style rotary encoders.

    I diassembled the unit, which isn't that hard, and took the front panel PCB off so I could work on it by itself.

    I clipped off the encoders when they soldered to the boards then used my soldering iron with a manual solder sucker to clear the holes.  I lifted a trace on one hole connecting to the pull up resistor.  Fortunately I noticed it and was able to fix it with a short bit of solid hookup wire.

    I got ten PCB mount encoders from Digi-Key for about $1.50 each before shipping and tax.

    Bourns part

     

    Then I cut a small piece of Vero board to mount the encoders to.  I ran wires through the existing holes for the center encoder and then slid the Vero down over those wires.  The encoders and wires solder to the top of the Vero.  I figured out where to run the wires so that the encoders adjust things the right way when you rotate CW and CCW.

    I had a weird short when I reassembled the first time.  I was checking the encoder behavior frequently but somehow one of the lines got shorted to ground.  I removed and replaced the encoder and it worked.

    Now, for sure it looks pretty bad compared to the original.  However, it actually works properly instead of flashing, doing nothing, skipping backwards, skipping over the setting you were trying to reach, etc. which is how it acted before this.

    I would describe this as a reasonably advanced electronics tech project.  For me the biggest challenge is seeing things.  I use a magnifier headband thing which helps a bit.

     

     

     

     

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    2 201
    • GaryWorsham
      GaryWorsham
      • Jan 7
    • GaryWorsham
      GaryWorsham
      • Jan 7
    • GaryWorsham
      GaryWorsham
      • Jan 7
    • GaryWorsham
      Paul_Vannatto That's a cool retro-fix project. Kudos. Now if you had a 3D printer, you could design and print the covers to make it a finished project.
      • Jan 8
      • Resurrecting the G-Major
        GaryWorsham Thanks. I did get a couple plastic knobs, sliced the skirts off with a dremel cutoff wheel, and they fit OK. Hopefully small rodents and insects will not take up residence inside the unit.
        • Jan 8
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