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  • New
    shantanu
    Newcomer - Level 1
    2020-11-29
    Change of email | Software Licenses

    I just purchased the Icon Series Legacy Native Bundle. Unfortunately the confirmation mail and activation codes went to a wrong id which is no more valid. 
    How do I get these codes sent to my current id which is 

    [email protected]

    my order number is 89003 Purchase on 29th November 2020

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    • shantanu
      shantanu Please someone reply.... this is urgent
      • November 29, 2020
    • shantanu
      john0121 Hi Shantanu, it would be better to submit a technical support ticket in this case so the team can resolve directly with you over email. Click support at the top of the page then tech support and fill out the form. Feel free to put FAO John Matthews as the subject so I can pick this up with a colleague.
      • November 29, 2020
  • New
    Ziart
    Newcomer - Level 1
    2020-10-31
    TC electronics VSS3 up to date | Software Licenses

    Hello,

    We've bought a TC electronics VSS3 stereo source Reverb TDM a few years ago and would like to update id to the new version of the VSS3.

    Please indicate me what's the best solution to do this.

    And excuse my english!

    Best regards

    O.Lecoeur

    Studio Honolulu

     
    What do you want to do ?
    New mail
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    • Ziart
      PedroRodrigues Hi, Honolulu Lecoeur to acquire or upgrade any license please follow the link below to access our Webstore https://store.tcelectronic.com
      • November 1, 2020
    • Ziart
      sseymour7 To be clear, do I have to "upgrade" if I already own VSS3 from 2018 and just want to update it (if necessary) to ensure compliance with Mac OS X Catalina (10.15.7)?
      • November 2, 2020
      • TC electronics VSS3 up to date
        PedroRodrigues Hi Stan if you have a VSS3 TDM you will have to follow the link above to update to a VSS3 NATIVE as this is the only version available for Catalina as the TDM version as been discontinued for some time now
        • November 3, 2020
  • Mordax
    Newcomer - Level 2
    2020-10-24
    System 6000 MKII licenses | Software Licenses

    Hello!

    After replacing the internal battery, I lost the System 6000 MKII licenses. When I try to access them, I have this screen (photo attached). How could I get this access code?

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    • Mordax
      SecondWind2nd I destroyed what was ready to go.
      • October 24, 2020
    • Mordax
      DavidKnighton Hello Claudio De Brito,
      Removing the battery causes the internal license to disappear. You'll need to open a support ticket (top of this page click SUPPORT) and provide us with the image showing the restore key, along with your frame serial number. With this information, our support team will provide you an installation license key which will enable your software once more.
      • October 26, 2020
  • simonbadao
    Newcomer - Level 1
    2020-08-13
    VSS3 Native purchased | Software Licenses

    Hi, I bought the VSS3 Native plugin, and didn't receive any confirmation e-mail for iLok registration.

    PayPal receipt number:0884-8296-3972-3934

    ilok account : [email protected]

    Order number: 86835

    Ticket Number :CAS-129332-J8C6W9

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      Oldest
    • simonbadao
      PedroRodrigues Hi simonbadao I have confirm and the VSS3 license is present on your ILOK account pending user activation, please log in your ILOK account and activate your VSS3 license. Thank you
      • August 13, 2020
      • VSS3 Native purchased
        simney Hi Pedro. Can you help me? I am interested in the VSS3 Native plugin but don't see a link anywhere on the TC Electronic product page to order it. Can you send me a link where to order it? Thank you.
        • 1
        • ·
        • August 15, 2020
      • VSS3 Native purchased
        TC-Claus Hi simney ... if You scroll a bit down, You'll find it on the store page :-) https://store.tcelectronic.com/ all the best and stay safe from Claus
        TC Electronic Store | TC Electronic Store
        store.tcelectronic.com
        • 1
        • ·
        • August 16, 2020
    • simonbadao
      humanbeing I have the same problem can you help me? My open ticket: CAS-396028-X9F1G3
      • November 30, 2020
      • VSS3 Native purchased
        PedroRodrigues Hi Matthew my colleague Kyle is managing this case, please activate your license directly on to your ILOK account
        • December 1, 2020
  • su1327
    Contributor - Level 2
    2020-02-27
    TC-2290DT Plugin does not connect to Hardware in Ableton BUT in Logic and Pro T... | Studio Software

    Hello,

    I also got everything updated，and plug into Imac directly,Still can not connect to Hardware.

    Please help!

     

    Allewebwxgetmsgimg.jfifwebwxgetmsgimg (1).jfif

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    • 3 Replies
      Oldest
    • su1327
      TC-Claus

      Hi su1327,


      We're working on a fix for this issue in Ableton Live. You can solve this by disabling System Integrity Protection ...


      To disable SIP, restart macOS and hold down cmd+R to boot in recovery mode. Launch Terminal and enter: csrutil disable


      Restart


      To check SIP status - launch Terminal and type: csruticl status


      All the best from


      Claus
      • March 1, 2020
    • su1327
      su1327

      Thanks! I will try it.


      Another question，I heard If I had the TC2290DT ,I can get a free Native version but need ilok registration.


      How do I get the ilok redeem code?


      I can not get any information from TC's Website.


      Thanks again!


      Allen
      • March 4, 2020
    • su1327
      TC-Claus

      Hi Allen,


      It's a free upgrade and You don't need an iLok. It detects Your TC2290-DT and works for 60 days when You unplug the module Here's a link to download the new version: https://www.tcelectronic.com/p/P0D3X/Downloads


      All the best from


      Claus
      • March 4, 2020
  • jgilhart
    Contributor - Level 2
    2020-01-22
    I also didn't receive the Serial No. after i purchased TC Finalizer software. | Studio Software

    I like the app but the registration experience & support portal are quite frustrating/buggy.

    iLok - jgilhart

    finalizer.jpeg

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    • 2 Replies
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    • jgilhart
      TC-Rasmus

      It sometimes ends up in the spam folder on your email, have you found it there?
      • January 22, 2020
    • jgilhart
      jgilhart

      I checked both Trash & Junk folders for anything around the purchase date (1/14) and didn't find anything.


      Thanks for your help, Rasmus.


      Jeff
      • January 22, 2020
  • JumpEggKiller
    Contributor - Level 1
    2020-01-17
    I didn't receive the Serial No. after i purchased TC Finalizer software. | Studio Software

    I didn't receive the Serial No. after i purchased TC Finalizer software by PayPal.

    Here is the receipt from PayPal。

    My e-mail is [email protected]

     

    011888888888888.png

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    • 5 Replies
      Oldest
    • JumpEggKiller
      KenMitchell

      Hi Jay ( @JumpEggKiller ), 


       


      Welcome to the community.  Unfortunately, this is pretty much a user supported community so it's unlikely you'll get a resolution here.  I'd recommend you open a CARE ticket here: https://www.tc-helicon.com/brand/tchelicon/support#googtrans(en|en)


       


      Once you submit your ticket your should get an auto-reply email. If you don't, check your spam/junk folder.  That email will tell you that someone will contact you within one business day but be paient as that is more like a week or more these days. 


       


      Ken
      • January 17, 2020
    • JumpEggKiller
      TC-Rasmus

      Hi Jay (JumpEggKiller)

      Please send me your iLok ID and we'll send you a serial number.
      [email protected]

      Thanks
      • January 20, 2020
    • JumpEggKiller
      JumpEggKiller

      ID:  xianlilun


       


      Thanks
      • January 20, 2020
    • JumpEggKiller
      TC-Rasmus

      Hi again

      it seems like you've already activated the license, are you sure it is not working now?
      • January 21, 2020
    • JumpEggKiller
      jgilhart

      Same here.


      iLok ID - jgilhart


      finalizer.jpeg
      • January 22, 2020
  • Alex_Zero
    Contributor - Level 2
    2019-08-24
    Finalizar App Not Installing | Studio Software

    I purchased this yesterday, followed the install instructions, and every time i try to install I see the below.

    The install freezes and I am unable to progress - I can't click as I just keep getting the spinning wheel. I tried waiting, restarting, redownloading, and nothing has worked so far.

    Finalizer_Error_001.jpg

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    • 1 Replies
      Oldest
    • Alex_Zero
      TC-Claus

      Hi Alex,


      Sorry to hear that! Please try switching to Windows Audio before launching the Finalizer App. After first launch You should be able to switch back to the ASIO driver ...


      All the best from


      Claus
      • August 25, 2019