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294,385 members
177,480 posts
  • New
    guitar012001
    Newcomer - Level 1
    2022-03-07

    Hello,

    I'm still succesfully using my System 6000 MKI everyday. After much toil, I've figured out how to use the ICON Software App with my Macpro running High Sierra 10.13.6 partition with ICON App 8.4 and on Mountain Lion 10.8.5 partition with ICON App 7.5. I can save presets successfully but I'm having trouble getting them back into the Frame on either partion. Can anyone give me some assistance on transfering the .syx files back into the Frame?

    read more...
    0 18
    • guitar012001
      guitar012001 Also, I forgot to mention that I have the Frame and ICON Hardware unit connected via an Ethernet Switch and I have the MIDI out connection from the frame connected to my midi interface and the signal is being received. I'm using SysEx Librarian by SNOIZE. It plays the file back into my interface which I can verify but I don't see anything changing in the 6000 setups at all.
      • Mar 7
    • guitar012001
      PedroRodrigues Hi guitar012001, thank you for your post, in this case to be possible to assist you with more tools on this matter, please follow the link below and submit an assistance request directly t our Tech Support Team.https://community.musictribe.com/pages/create-new-ticket?type=Technical%20Support&brand=TCElectronic Thank you
      • Mar 8
  • New
    Dominic21
    Newcomer - Level 1
    2022-03-03

    Bonjour

    j'ai malencontreusement effacé mes licence sur mon I Lock virtuel

    et j'aurais besoin de nouveau license/authorization activation/redemption code 

     

    comment me les procuré  Merci 

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    0 18
    • Dominic21
      PedroRodrigues

      Salut Dominic21

      Merci pour votre message, veuillez envoyer par message privé votre NOM D'UTILISATEUR ILOK et l'e-mail qui confirme l'achat de votre licence.

      Merci

      • Mar 4
  • New
    DavidArt0516
    Newcomer - Level 1
    2022-02-22

    Hi,

    As it shows in the attached picture, I'm not sure what the problem is. Can anybody help me please?

     

    Best,

    David

    0 23
  • New
    dawn8787
    Newcomer - Level 1
    2022-02-05

    When Logic is executed in Rosetta mode, Lm2n is opened, but the screen is not displayed normally.
    Pro Tools won't open it at all.

    Below is my equipment list.

    Pro Tools and Logic are up to date.
    Pro Tools 21.12
    Logic 107.2

    Macbook specs are attached.


    1.
    Does the software work normally on the new Apple MacBook M1pro?
    Is it different for each Daw?

    If not, is there an update plan?

    2.
    When using TC Electronic Clarity M Stereo, is it possible to connect via usb and use it in plug-in mode with the M1pro?

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    0 57
    • dawn8787
      PedroRodrigues Hi dawn8787, thank you for you post, considering your first question about the Lm2n running on the MacBook Pro with M1chip, if you are running Rosetta 2 you should not have any issues but you must confirm that you are running version 1.1.4 ILOK version on you MacBook Pro, please follow the link below to access this version: https://www.tcelectronic.com/tcelectronic/product?modelCode=P0CKH
      Please also confirm if your Lm2n ILOK licence is active and register to your MacBook Pro M1.
      Effectively it is possible to connect the Clarity M Stereo via USB and use it in plug-in mode with the M1pro considering that you have the Clarity M in plug-in mode and you have installed the latest version of the Clarity M in plug-in that you can download by following the link below:
      https://www.tcelectronic.com/tcelectronic/product?modelCode=P0D9L Thank you
      • Feb 10
      • Lm2n is not working normally.
        chrisarias Hi Pedro-

        I just purchased a Mac Studio with Monterey installed. I'm trying to get LM2N to work in Pro Tools. Is there a way to accomplish this?
        • 2
        • ·
        • May 10
  • New
    CMPUNCH
    Newcomer - Level 1
    2021-12-04

    Hi MUSIC Tribe and tc electronic

     

    My name is Yoshiro Kuzumaki, I am recording and mastering engineer,

    Living in Tokyo,Japan.

     

    I bought Finalizer Plus and M3000, they always helped me when I was young.

    They were really nice gear.

     

    Now I purchased TC Studio Elite Collection last weekend.

    But there is no action to my e-mail address.

     

    Please help me to download plug-ins and authorize it ASAP.

    Of course I want to use them.

     

    iLok ID : CMPUNCH

     

    ---

    Yoshiro Kuzumaki

    read more...
    0 52
  • New
    VitaliiRozynko
    Newcomer - Level 1
    2021-12-02

    On November 27, I paid for 4 Mastering HD bundles by PayPal. The money was sent from my account, however, I still have not received activation codes for registering plugins. On November 29, I already contacted support with this problem (Case No: CAS-506033-T4Y6X3), but I still haven't received anything except an auto reply. Today I made a request to tech support agaшn(Case No: CAS-507001-V2Q3C7). I really hope for a quick solution to my problem. PayPal transaction ID is 0SA45753E86008705 and I attach a screen shot confirming the payment. iLok ID is: prpllr1

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    2 32
    • VitaliiRozynko
      klem94 Same here with VSS4. What are you doing tc electronics ?!?!?
      • December 2, 2021
      • Activation codes have not been received
        PedroRodrigues Hi klem94, I completely understand your situation but please supply the information I requested above so I can help on this matter. Thank you
        • December 2, 2021
    • VitaliiRozynko
      PedroRodrigues Hi VitaliiRozynko thank you for your post, I will check what happend and reply via the case enumber you have posted
      • December 2, 2021
    • VitaliiRozynko
      VitaliiRozynko

      The problem is solved, the codes are received. Many thanks!

      • December 3, 2021
  • New
    ricardomendez
    Newcomer - Level 1
    2021-12-02

    I've already lost hope of communicating with you, and I'm not completely checking my mail for a response from those support. Silence and silence are everywhere. I'm still waiting for the activation code. Bought it on November 29th. Help me, please. I'm already desperate.

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    1 33
    • ricardomendez
      PedroRodrigues Hi ricardomendez, thank you for your post, can you please provide me with your ILOK USERNAME so I can see what happen on this matter. Thank you
      • December 2, 2021
    • ricardomendez
      ricardomendez My PayPal : [email protected]
      • December 3, 2021
    • ricardomendez
      ricardomendez My ilok: vladislav_music
      • December 3, 2021
      • No activation code
        PedroRodrigues Hi ricardomendez, thank you for your reply ,please Log in your ILOK Account and activate your Licence
        • 1
        • ·
        • December 3, 2021
      • No activation code
        agardt How can it be that some people directly get help when others like me have opened a case 5 days ago and also wrote the issue in the forum several days ago - and nothing, absolutely nothing, happens? I can understand that you are working hard to get things sorted and i am waiting patiently, but this is really annoying!
        You are not really handling the cases, do you?
        • 1
        • ·
        • December 3, 2021
      • No activation code
        Josicx Same here
        • 1
        • ·
        • December 3, 2021
    • ricardomendez
      ricardomendez

      yes I saw!) thank you very much Pedro!) Ran to download plugins

      • December 3, 2021
  • New
    Stulov
    Newcomer - Level 1
    2021-12-01

    Can u help me?

    1 35
    • Stulov
      SvyatoslavMelik2020 Отвечаю на письмо в личке - здесь - так как у них все безбожно лагает и глючит! Мне не переслали. пока что. Ниже по ветке вроде был чел которому переслали... но это было не сейчас) - я думаю они коллапс увидят и разберутся. пока можно тикет в сервисе отправить. они сами так советуют.. но в сообщениях народ пишет что это пустая трата времени... короче адово немного.
      • December 1, 2021
    • Stulov
      ChrisEdwards1 Hi Stulov, I am sorry to hear about this issue. If you have not yet done so could you please check your spam/junk email folder? Sometimes the Activation Code email will be routed to here.
      If the Activation Code is not in your spam/junk can you please provide submit a technical support ticket with a screenshot of the order and your iLok ID, and I can then manually generate this for you. To do this please go to support at the top of the page and click on the relevant tab, with regards to serial number please enter N/A.

      If you have already submitted a case could you please confirm the case number for me?
      • December 1, 2021
  • New
    mrMONQ
    Contributor - Level 2
    2021-12-01

    I have bought the MD4 plugin on blackfriday the 26st... and have not recieved any codes (yeah i checked the spam folder), nor have i recieved any reply to my ticket on the 27th. Music Tribe / TC servers clearly not working properly. Why no public statements, appologies and updates ? Im not going to post personal information on a public forum, but this image (screenshot after purchase) schould be public.. a royal F***-up on the servers.. Hope my patience will not be tested more..

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    6 47
    • mrMONQ
      Walmsley Me too! I paid for mine on the 27th
      • December 1, 2021
    • mrMONQ
      ChrisEdwards1 Hi mrMONQ, I am sorry to see you have not yet received your activation code. I have located your case in our system and will ensure this is followed up on today.
      • December 1, 2021
    • mrMONQ
      cperezh Exactly the page I received after ordering. I entered a support case 2 days ago; no response at all yet. And yes, I have checked the spam folder many times.
      • December 2, 2021
    • mrMONQ
      thunderstudios same here
      • December 2, 2021
  • New
    PatReel
    Newcomer - Level 1
    2021-11-30

    Hello All

    As other people here I have the same issue. I have placed on sunday an order for two plugins and havent received an order confirmation with the Ilok activations. I have created a ticket and provided all information. I have checked my spam/junk folder but nothing. I have placed an order for MD4 HD and TC 8210. Invoice 1522453. Can one of the moderators check it,please? My ilok is patrickriehl

    Thank you.

    Kind regards

    Patrick

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    1 85
    • PatReel
      KyleJohnson Hello, Kyle here with Music Tribe. If you have not received your activation please submit a case through the Support link at the top of the page. Cases are answered in the order in which they are received. If you have received a case number, your ticket is in our system and will be answered.
      • November 30, 2021
      • No order confirmation email with Ilok activations Ticket Number: CAS-506085-Z1K1K2
        tucks Actually, more probably, your ticket will be marked as "Problem Solved" without any help.
        • December 1, 2021
      • No order confirmation email with Ilok activations Ticket Number: CAS-506085-Z1K1K2
        PatReel Hello Kyle. Thank you for your reply. I have opened a ticket as I wrote and what I dont understand that some people got here help from moderators and some not. I have been a long time Powercore user and I understand that in those times perhaps all companies have trouble with enough stuff. But on the other side...if your company is offering black friday deals and they know that a rise in order could happen then your company has to care for enough capacity. I was thinking about to buy another plug ins but after those bad service handling I am not sure if I should spend my money again. The ticket system is also not customer friendly. I have now requested demo licenses so I can work with two plugins within 14 days. But if I my ticket will not be handled within the next days I will open an case with paypal. Best regards Patrick
        • December 1, 2021
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