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182,086 posts
  • New
    Noctxm
    Newcomer - Level 1
    2022-09-23

    It's not the first mixer I've had to have this exact issue, I've tried a basic ground loop isolator, an iFi iDefender and plugging it in to other sockets/usb ports. The clip has the audio with just power/USB cable and no XLR and then with an XLR cable later in the clip. I've been trying to fix this for almost 2 weeks with no progress. 

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    0 2
  • New
    evilefi
    Newcomer - Level 1
    2022-07-04

    Hi everyone,

    i just bought a factory new Deepmind 12  and I am super satisfied with the sound and everything works fine using headphones.

    Yet, when plugging the audio out into either

    1) My Guitar Amp / Bluetooth Speaker (PositiveGrid Spark, original 19V switching-power-supply) both
    1-a) aux input
    1-b) Guitar input

    2) My trusty 90'es JVC Stereo System

    3) an USB-Soundcard (on a laptop with Charger plugged in)

    ... and even more mains-powered devices of all sorts, with Euro and with Schuko style plugs (I live in Germany) into the wall, in different wall outlets in my flat, even one pulling the fuse for every other room/appliance. In any of the cases

    I get a high-pitched, sometimes slightly pitch shifting, often periodically pulsing whine.

    I used several audio cables and adapters without any success of fighting this noise.

    The problem seems quite similar to https://community.musictribe.com/discussions/14773/217942/unwanted-noise-of-the-dm12#comments_body_217944

    Yet there are some differences: The noise occurs even when the unit is turned off! When I unplug the power cable there is a mains humming instead of the noise. The noise seems to peak at 1,94 kHz. (see attached screenshot from a phone app and phone recording)

    Depending on the used output jack, audio device and (and its input jack), the noise is either quite subtle or even louder than the instrument on half volume. In any case it is never fully gone.

    It has no correlation with anything on the device (fan speed, wheel LEDs, VCA and its noise floor, ...) - as said it is even present when the Power swithch is on 0.

    Now for the stranger part:

    When taking the screenshot I noticed that the activity on my phone chipset (or display/display driver) altered the noise quite audible. The screenshot below shows this effect (of a previous screenshot) right in the middle of the spectrum flow.

    So the whine seems to be picking up EM interference maybe because some kins of shielding? grounding? does not work propperly. I am no electronics person, so this might all be the wrong conclusions.... I have never experienced something like that with other audio equipment (e.g. Behringer Crave). I had also done a full calibration but the problem persists.

    Another fun fact that puzzles me: The moment I pull the charger out of my Notebook (to which the USB soundcard is connected), the audio level coming from the deepmind drops drastically. What is going on there?

    Does anyone have any idea? Am I doing something terribly wrong? Or is it a case straight for returning the device?

     

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    0 9
    • evilefi
      NicJonesMT Hi there. Can you please click support at the top of the page and submit a tech support ticket.
      • Jul 5
  • New
    ferrarock
    Newcomer - Level 1
    2022-02-21
    Good evening, 
    I've tried to make an auto swell effect with my Sentry with the TonePrint editor: the problem is that the knobs don't always go to the extremes values mapped for each knob, either if I set min and max values or let them be the extremes allowed by the editor.
    Also, these values aren't always the same between the 3 bands mapped (low, mid, high) and the "all'" value (not mapped). If the three bands mapped and the "all" value are not the same they influence each other. I've either tried mapping all the three bands (low, mid, high) and the "all" only for all three knobs but nothing changes; in the second case the behaviour of the values is even worse. How can I make them the same all the time? Otherwise is there a way to disable one or the others when not used?
    Finally, if I save the changes and/or exit and re-enter in the edit modality, the behaviour of the knobs and values changes every time on its own.
    I could have missed something but I think all of this is a bug.
     
    PS: is it possible to make the attack time longer than the 100ms currenity allowed? For the auto swell trick would be useful even
    200 or 500ms.
     
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    0 28
  • New
    SteCasa92
    Newcomer - Level 1
    2021-11-25

    Hi everyone! I have a Behringer UMC404hd, and I'm trying to use it on my MacBook Pro Retina (mid 2014) os Big Sur. I've tryed everything but the audio is clipping as if there's a buffer size problem. It does on the phones output and on the main output. I use it for listen to music too and not only with DAWs (YouTube, Spotify or ITunes). MIDI configuration sometimes recognize it, others not. No problem with privacy settings because you don't need any driver (?). Anyone can help me?

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    0 30
  • New
    XIDDENX
    Contributor - Level 2
    2021-10-13

    hi everyone,

    My crave has quite noisy audio out. Osc. sound can be heard very low. It is connected to S32 via DI800. I tried various connection options like direct to S32 and wing local input. Nothing changed. I uploaded a video. It may be more practical to determine the problem and possible solution.

     

    Thanks

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    0 222
    • XIDDENX
      RobbyWingfield Hi Xiddenx, this is Robby with Music tribe, it sounds like I am hearing notes change. Are you controlling it with something? Could you submit a case at the support tab above with a video that shows your settings? Thanks!
      • October 13, 2021
    • XIDDENX
      XIDDENX

      Thanks for quick response. It is connected to Arturia keystep pro via akai mpc live which has midi multi function can control multi equipment through its usb ports. I tried with midi cable direct connected to midi out port of keystep pro. Nothing make any difference even I also played it with crave's own keys. Crackles and pops are generated during playing over notes. I will do your advice.

      • October 13, 2021
  • New
    DTSwayze
    Newcomer - Level 1
    2021-08-04

    My Ms-1 worked fine two weeks ago and when I plugged up and powered it on yesterday the led for the power barely lights up and no other led light up.


    View Video
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    0 51
    • DTSwayze
      Nigel67 Hi DTSwayze. It looks like a power supply issue that will require repair. Please submit a ticket to our Service Department and they will help you further. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Service tab and submit a ticket. A colleague will then get back to you with an RMA number and advise the local service centre to you.
      • August 4, 2021
  • New
    AlexMorrison
    Contributor - Level 2
    2021-03-17

    Hey guys,

     

    I'm having a very strange issue with my XR18 recording. I was wondering if some of you have encountered this or experienced it, so here it goes:

     

    I was recording a long format interview (1 hour) with 3 lavalier mics and 2 shotguns for backup. The first half went just fine, no issues. The second half however, monitored perfectly fine, but upon editing review of the audio, I noticed that ALL the tracks had what sounded like a sample rate change (fast forwarding effect) intermittently dispersed through the whole rest of the session. They seem to be permanently baked into the tracks.

     

    Has anyone else experienced this, and maybe know some solutions to fix it and prevent it from happening again?

     

    Thanks for your time. I uploaded the clip to showcase what happened.

     

    -Alex

     

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    0 112
    • AlexMorrison
      RexBeckett Hi Alex, what software did you use for the recording? It is possible that the PC could not keep up with the recording due to other activities. It may help to quit other foreground and background programs when recording.
      • March 17, 2021
  • New
    Olliew3399
    Newcomer - Level 1
    2020-11-23

    My Ultra-DI DI100 does not power my Shure beta 98HC Mic. When turning it on the light under the In/out button. The red light flashes and does not stay on. 


    View Video

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    0 72
    • Olliew3399
      RexBeckett Hello Ollie, the Shure Beta 98H/C requires phantom power. DI boxes do not usually pass phantom power to their inputs so cannot power condenser mics. Normally these mics would be connected directly to a mixer that would supply the phantom power. The flashing In/Out LED indicates that the DI100 is running from battery power.

      If you explain what equipment you are using, we may be able to suggest other solutions.
      • November 23, 2020
    • Olliew3399
      Olliew3399 Hi Rex, thanks for getting back to me. I must have assumed the DIbox would provide phantom power.

      Realistically I want to use my Shure beta mic with a busking battery power amp. I have a Roland mobile cube which has been great and used a cheaper mic with battery pack.

      What do I need to power my mic while busking ?

      Cheers ,
      • November 23, 2020
    • Olliew3399
      RexBeckett Hi Ollie, yes the DI100 does almost exactly the opposite of what you want. You need a battery-operated phantom power supply. There are a few possibilities. The ART Phantom II Pro is probably the most cost-effective solution.

      https://artproaudio.com/product/phantom-ii-pro-dual-ch-phantom-power-supply/
      • November 23, 2020
    • Olliew3399
      RexBeckett Shure used to supply a battery-operated preamp for this type of mic - model MX1BP. They discontinued it but you may find one in the used market.

      For example: https://www.ebay.co.uk/itm/Shure-MX1BP-Microphone-Preamplifier-/273630844831
      • November 23, 2020
    • Olliew3399
      Olliew3399 Thank you Rex, I appreciate your time helping me out!
      • November 23, 2020
  • PoloHunter
    Newcomer - Level 1
    2020-10-29

    My voicelive extreme strangely started going crazy. As in all the presets started to change up and down on its own. Can someone help me with this isse

    0 89
  • Dioking
    Newcomer - Level 1
    2020-10-11

    the pedal emits a continuous beep when switching on, even after the update the problem continues.

    0 140
    • Dioking
      Nigel67 The unit does appear to be faulty. Have you tried a different power supply or running it off a battery? Have you tried loading in a different Toneprint just in case the existing one has corrupted software. If you run in byepassed, do you still get the tone? If so, then please go to the support tab at the top of the page and submit a service ticket. We can then get your unit to to take a look at
      • October 11, 2020
    • Dioking
      Dioking I tested it with another source and the problem continued, bypassing it does not emit the beep, when turning off the source and turning it back on it stops emitting the beep and returns to working normally, but after a while off when I turn on it emits this beep again .
      Even using the 2290 mode and not the toneprint as in the video, can the toneprint interfere with the operation?
      • October 13, 2020
    • Dioking
      Nigel67 The unit does appear to have a fault. If bypass works fine but as soon as you switch in the Toneprint (or after a while) the noise comes back, then I would say that you have a component fault. The toneprints that you are loading are standard factory ones, none that you have modified? Try loading the toneprint called flashback default. If the unit still makes the noise, then you will need to get it serviced by going to the support tab at the top of the page and submitting a service request ticket.
      • October 13, 2020
      • Problem with flashback delay
        Dioking ok I will do the procedure, but if the problem remains, I believe it is impracticable to send the pedal for repair in the USA, as I live in São Paulo / Brazil, in this case I would have the possibility of sending you an electronic plate so that you can exchange it, I am a technician electronic, but it’s difficult for me to fix it because I don’t have an electronic pedal layout or components like a processor, memories or any other dedicated CI.
        • October 14, 2020
      • Problem with flashback delay
        Nigel67 Hi, sorry, I was unaware of the country in which you reside. In this case, if the unit is still under warranty, then you should take it back to the reseller that you purchased it from and claim warranty or DOA if within 30 days of purchase.
        • October 19, 2020
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