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261,330 members
140,034 posts
  • New
    Tru3ndriu
    Newcomer - Level 1
    2021-11-10

    ho seguito come voi mi avevate detto di usare una porta usb 2.0,ma niente da fare la mia voce sembra sempre robotica o metallica,senza che gli effetti della voce siano attivi.vi allego una registazione vocale


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    0 3
    • Tru3ndriu
      NicJonesMT Hi Tru3ndriu.
      Do you have a case open with technical support? If so can you please provide me with the case number?

      Hai un caso aperto con il supporto tecnico? Se sì, puoi fornirmi il numero del caso?
      • Nov 10
  • New
    Yordy
    Newcomer - Level 1
    2021-10-24

    My Mixer started to do a hard noise when I turn up the level to Efects. If I don´t use the efects there is any noise but If I have this model it was because I want the efects. The noise sound is like a crunch constantely (similar when you take a bag of lays chips). What can I do to fix it?

     

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    0 12
    • Yordy
      KyleJohnson Hi There, Kyle here with Music Tribe. I'd try resetting the FX. First, power off the mixer. Then, hold down the Program/Param encoder while powering the mixer on again. If that does not resolve the issue then please contact us by clicking on Support and then Technical Support for further support.
      • Oct 24
    • Yordy
      Yordy

      Hi Kyle, thanks for your suggest, I did the resetting. The display showed a Fr when I hold down the encoder but I had no luck with your method. I have a ticket for support but I don´t have any answer yet.

      • Oct 28
  • New
    bengibbs1
    Newcomer - Level 1
    2021-10-06

    Hi,

    I have been asked to contact you on here via your twitter.

    I purchased a PowerPlay P2 in January and it has always rattled. I thought this was maybe just how it was, but now I'm thinking it might actually be a fault. It is super loud, and can be heard when recording as I use a microphone at waist height to record my main instrument. 
    Is there anything that can be done?

    Thanks

    Ben


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    0 11
    • bengibbs1
      Dale_M Hi there we would advise you go to the above Support tab and send in a Technical ticket for us to help.
      • Oct 5
  • New
    RichardDetwiler
    Newcomer - Level 1
    2021-09-26

    The device will not power up.  I am using a Furman power conditioner

    it is in a controlled studio.  (no moisture, sunlight, overheating).  

    Powerlight comes on, then dims and flickers

     

    The device doesn't work will not connect to wifi, nor register on the usb.

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    1 66
    • RichardDetwiler
      Behringer Hi RichardDetwiler. If you need assistance with your Behrin ger products, the fastest and most effective way to directly reach our technical support team is at:

      https://bit.ly/MT-CarePortal

      - Diego
      • Sep 26
    • RichardDetwiler
      PedroRodrigues Hi RichardDetwiler before you submitting an assistance request directly with our Tech Support Team as stated above I would suggest to connect your unit directly to a wall socket and bypassing the Furman Power Conditioner to acess if the unit would operate correctly. Thank you
      • Sep 27
    • RichardDetwiler
      Dragonsfire Interesting. Were you able to get this resolved? My nearly exact same combo of hardware you showed is doing exactly the same thing since last week. XR18 (from 2017), Furman M-8Dxm - power light is dim (almost slight flicker), LAN LED's light up on mine, no one home. Power supply is shot?
      • Oct 25
    • RichardDetwiler
      Paul_Vannatto Did you plug the XR18 directly into an outlet?
      • Oct 25
      • Behringer Air XR18 powering up
        Dragonsfire It appears he did (and so did I) based on a previous post above that isn't showing anymore... but even a reply I typed up a minute ago just magically disappeared or got eaten by the forum? (Bad enough how slow it is. Do they run this on a RPi? Heh.)

        Sadly I went ahead and looked inside my mixer and found a ton of bulging caps on the power supply. I will open a case with Behringer to see what options are available to me, as I'm sure he did the same.
        • Oct 26
    • RichardDetwiler
      Paul_Vannatto Yeah, this "newfangled" forum engine has a mind of its own. The trick is to never to reply to a reply or to a notification or an email link. And if they are using an RPi, its version 1.

      Sorry to hear about the power supply. Hopefully tech support will be able to help you get it back up and running.
      • Oct 26
  • New
    Fivetimes
    Contributor - Level 1
    2021-09-17
    1. My pissed off self to start again...  grrr....  

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  • New
    gelito
    Newcomer - Level 1
    2021-08-21

    Hola. Hace un par de meses compré este artículo a través de Thomann junto a la U-PHORIA UMC202HD. Las conexiones que tengo son del micro de condensador con xlr a una de las entradas del ULTRAGAIN (línea 2)y desde este una salida con xlr a una de las entradas de la interfaz, la cual está conectada por usb al pc. Creo que hasta ahí está todo correcto. Luego al dar volumen de entrada al micro (un RHODE NT1A), suena un ruido de como de metralleta de clips horrible, lo cual empezó a ocurrir desde hace varias semanas. Sin embargo, en el otro canal tengo conectado de la misma forma otro micro Presonus con AUDIOBOX USB96 y no ocurre lo mismo, igual que si todo lo anterior lo conecto a la línea 1. Por favor, ¿podéis decirme si estoy haciendo algo no correcto?. ¿Se puede deber a un problema en el ULTRAGAIN?. Os dejo un archivo para que lo comprobéis. Gracias.

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    0 75
  • New
    Edmond
    Newcomer - Level 1
    2021-08-11

    Hi All,

    I bought xTouch recently and connected Pro Tools by HUI. BUT I found that TRACK button can't press it. AND Signal METER is missing. How can I do? When I connect Pro Tools's setup, HUI PRO is missing.

    Thanks ALL!!!

    0 68
    • Edmond
      NicJonesMT Hi Edmond.
      Please note that the X-touch will behave differently with each DAW. It is down to how the DAW developers have integrated the HUI and MCU protocol.

      With your Issue, Could you please submit a support ticket (Click support at the top of the page) and confirm the following:

      How is the XT connected to your computer?
      How do you have the XT configured in Pro Tools (Please provide a screenshot)?
      Have you tested the unit with an alternative DAW (For example Reaper using the MCU protocol)?
      What firmware is the XT using?
      • Aug 11
    • Edmond
      Edmond

      Hi Nic,
      I submitted a support ticket. Thanks for your help! I hope it can solve my problem.

      • Aug 12
  • New
    BrettGeary
    Newcomer - Level 1
    2021-07-22

    Getting bad noise out of the mixer, when the FX to main knob is turned up.  Goes away at zero. Is this repairable?


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    0 35
    • BrettGeary
      Dale_M Hi there please go to the Support tab above and select Technical Service and submit a ticket so that we can assist you.
      • Jul 22
  • New
    jooshaloosh
    Newcomer - Level 1
    2021-06-13

    Please see video.

    Channel gain trim pot is turned all the way up so the channel is clipping but the signal barely gets to the main mix.

    Tested multiple mics and cables and same result.

    It appears we're missing some kind of routing from the channels to the main mix but we're stumped.

    Any assistance in what we're missing would be greatly appreciated.


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    0 34
  • New
    neblackford
    Newcomer - Level 2
    2021-06-03

    Good morning/afternoon,

    For the last 8-9 months we have been utilizing the X-USB expansion card in our x32 console to I/O most of our 32 channels through Logic on a Macbook Pro so that we can apply external plugins to said audio signals.  Recently, we began experiencing an odd degredation in the return audio signal that can last anywhere from a couple of seconds on up to a minute.  Resetting the console / laptop doesn't remedy the issue, and it has occurred to us even when there are no active signals being run through (e.g. between practice and the service and nobody is even on stage).

    Attached is an audio sample highlighting the issue, with unaffected audio at the beginning and end for reference.

    The audio clearly affects only those channels being processed in Logic and returned to the board, as the guitars (which are not processed through Logic) remain unaffected.  Also, at no point did Activity Monitor show the CPU being pushed beyond 20% utilization.

    If anybody has a clue what this is I would deeply appreciate any insight.

    Our setup:

    x32 console running latest firmware
    X-USB expansion card (USB 2.0 32 in/32 out)
    15' USB 2.0 cable
    2019 Macbook Pro
     - Catalina 10.15.7
     - 2.3 GHz 8-core i9 (9880H)
     - 16 GB RAM
     - 1TB NVMe
    Logic 10.6.2
     - I/O buffer size 32 samples
     - Processing threads Auto
     - Processor buffer range Medium

    Thank you!

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    0 61
    • neblackford
      Paul_Vannatto If the USB port on the Mac (that the USB cable from the X-USB) is USB 3.0 (blue), that might be the problem. Make sure you are using USB 2 ports (black).
      • Jun 3
      • Audio degredation running .VST plugins via Logic + X-USB 32 in/32 out
        neblackford Our MBP only has Thunderbolt 3 (Type-C) ports, so we use an Apple Type-C to Type-A adapter that I assume is still USB 3.x. If that is indeed the issue why would it work flawlessly for months?
        • Jun 3
    • neblackford
      Paul_Vannatto Don't know the answer to that, other than a possible update in the Mac OS. The other possibility is that the samplerate (44.1K or 48K) is not the same in the X32 and in Logic.
      • Jun 3
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