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80,788 posts
  • New
    Azarazu
    Newcomer - Level 1
    2021-01-05

    Hello,
    I recently got a TC Electronic Plethora X5 and I'm loving it. I played with it for some time and now decided to tweak some of the settings on my computer... and I couldn't be more dissapointed.

    First: the user manual for the Toneprint app doesn't even mention the plethora, the plethora itself comes with quick start guide and no detailed manual. Why?

    Second: the toneprint app seems to be completely unprepared for interacting with plethora, I have the boards tab, that I can use for renaming and reordering the boards, which I will use for reordering the boards if I want it or not, because if you are past the first 10 or 15 boards every single click will reorder the board you clicked to a random spot in the first 10. It cannot do anything else, or I'm completely missing something. Can I delete, duplicate, create new board in the toneprint app? Most importantly: can I edit the board I have created? Can I at least edit the effect in realtime and tweak the settings to see what works? The toneprint app seems to completely not utilise the fact that the communication with the Plethora is two way. It works on the single fx pedals, so I really expected it here.

    I'm frustrated and extremely dissapointed :(

     

    Running plethora at build 1.2.18, Toneprint app at 4.4.03, and mac on catalina 10.15.7


    View Video
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    1 19
    • Azarazu
      StaceyBaum I feel your pain Maciej. I also struggled with the reording of the boards on my Mac. When I used the app on my iPad I found it was less touchy. This forum is a great spot to voice your concerns, suggestions and questions. They do listen and want to help.
      • Jan 5
    • Azarazu
      WilliamR Hello Maciej, I highly recommend watching the plethora tutorial videos by Pedal Platform. They are very helpful.
      • Jan 5
      • Am I missing something, or the Toneprint app is the worst (with the Plethora X5)
        Azarazu Thanks, I will check it out
        • Jan 5
      • Am I missing something, or the Toneprint app is the worst (with the Plethora X5)
        Azarazu Now I understand. I'm still unhappy with board management in the app and limited communication from the plethora to the app, but at least I understood the basics of how to really program that thing.


        TC - you should hire Philippe from Pedal Platform to do some official tutorials for you.
        • 1
        • ·
        • Jan 5
    • Azarazu
  • New
    Behringer
    Triber Moderator
    2021-01-05
    0 36
  • New
    davenov41
    Newcomer - Level 1
    2020-12-21

    Help! I've owned the TC Flashback II for a few months now and am loving it. Earlier this year I updated the firmware to use the tap tempo function and that was working fine. I came back to my pedal after a month off or so, and now for some reason, when engaged, I can only hear the delay output, and not the attack of the note itself. What I've done so far to troubleshoot: 

     

    - Pulled the pedal off the pedal board and isolated it as the only pedal in the signal chain between the guitar and the amp

    - Tried multiple different amps

    - Tried multiple different guitars

    - Verified that input is going into the pedal through MONO and exiting through MONO

    - Verified that true bypass and kill/dry dipswitches are set correctly (set to true bypass and off respectively, both oriented left)

    What are suggestions for next steps? Thank you!

    Dave

    read more...
    1 44
    • davenov41
      NicJonesMT Hi Dave.
      I'm Nic from the UK tech support team.
      Just to let you know I have picked up your Tech Support ticket and will be contacting you shortly.
      • December 23, 2020
      • TC Flashback II- only hearing delay, no dry?
        davenov41 Hi Nic- thanks so much for your reply. I received your email regarding my support ticket... I wasn't able to find a way to reply to the ticket from within the care portal, so I simply replied to the email. Please let me know if there's a better way to contact you! Thanks again for your help. Dave
        • December 23, 2020
    • davenov41
      TC-Mike Please check that the Kill dry switch is not set to "ON" . the dip switches can be reached by removing the back cover and more info on the positions /settings can be found in the manual. the second dip switch switches between "true-and buffered bypass" -Buffered bypass will retain the Delay repeats when pedal is bypassed
      • Jan 4
  • New
    Tinkertra1n
    Newcomer - Level 1
    2020-11-29

    Hi,

    I've made a patch where the OSC2 level is controlled by the note number in the mod matrix, so that the level increases the further down the keyboard you play. This works fine for single notes, but if I play a sustained high note and then hit a low note, the OSC2 level increases for the high note as well. Is this a bug or a feature? It seems like a bug to me. Can anyone else confirm this?

    Steps to reproduce:
    1. Create a default program
    2. Assign Note num to OSC2 Lvl in the Mod matrix, set Depth to -128 (repeat this step for a more pronounced effect.)
    3. Play a high note, like C6, and sustain it.
    4. Briefly hit a low note, like C3, and listen for the OSC2 on the high note.

    I've attached an audio example

    read more...
    0 27
  • New
    Tinkertra1n
    Newcomer - Level 1
    2020-11-28

    Hi,

    I've noticed that the decay does not behave as expected when setting the decay curve to +50% (255). At the end of the decay period there is an extra hump right before the envelope enters the sustain phase. Can someone else confirm this? Is it a bug or is it just my DeepMind 12 that is acting up?

    Steps to reproduce:
    1. Create a default program
    2. Set VCA sustain to 0
    3. Set VCA decay curve to 50% (255)
    4. Play a note and let it decay fully.

    I've attached an audio example.

    read more...
    0 46
  • New
    Truesimon
    Newcomer - Level 1
    2020-11-18

    Hey, so the other day I was rewiring my desk and my goxlr fell to the gound and now the faders dont move when you hit the mute button is this something that can be fixed?

    0 60
  • New
    jepoy0811
    Newcomer - Level 1
    2020-11-01

    Im just singing and suddenly it stop. Shown at the video

    0 51
    • jepoy0811
      Nigel67 Hi John, is the unit cutting out, or is the problem just with the LEDs flashing on and off? Either way, I am afraid that your unit will require servicing. Please go to this link and submit a service ticket and we will be able to book your unit in for repair.
      https://community.musictribe.com/pages/create-new-ticket?type=service%20request
      • November 1, 2020
    • jepoy0811
      jepoy0811 Thanks Nigel for your reply. it just suddenly stop and LED starts tripping. Cant produce sound anymore\
      • November 2, 2020
    • jepoy0811
      Nigel67 If the audio stopped as well, then it looks power supply related. I think that you will have to submit a service ticket using the link I gave you above.
      • November 3, 2020
    • jepoy0811
      rockylive This issue happen to me as well. Replaced 2 units because of this. Please fix this or give us a proper solution. At least some technical explanation of the issue.
      • December 1, 2020
      • My Behringer Europort EPS500MP3 just stop
        Nigel67 Dear Rakitha. I am afraid that I am not part of the QA Team and do not know the full story, but it does appear that an investigation has begun and I would suggest that maybe in the new year you contact the local repair centre to where you live and ask them if a bulletin has been released for the psu in your unit. Sorry I m not able to give you more information at this time.
        • December 2, 2020
  • argolytics
    Newcomer - Level 1
    2020-10-13

    *Note: Disregard the subcategory as I had to choose one but none of them fit well with the nature of my problem*

    I'm following Music Tribe's Knowledge Base recommendation of putting a video up on the community page, per their statement quoted here:

    "We have encountered a rare anomaly with the GoXLR where there is a slight noise generated on the outputs. This is due to where the GoXLR is positioned on your desk. We would recommend first moving the GoXLR's position to ensure it is not close to your Gaming or Broadcast machines, lights or any other electrical equipment."

    As you can see in the video, I can't separate my GoXLR any further from my desktop or other electronic devices than it's separated now.

    read more...
    0 59
    • argolytics
      argolytics Case number CAS-147117-G4W8V0
      • October 13, 2020
    • argolytics
      WilliamR Hello Jason, I just grabbed your case. I will help you troubleshoot this.
      • October 13, 2020
  • olsi78
    Newcomer - Level 1
    2020-10-07

    Hi, when i switch the speakers on, there are a few ticks and about 8 sec. later follows a awful noise!

    The speakers are about 4-5 years old.

    Is there a chance to repair them?

    0 39
    • olsi78
      leah Hi @olsi78 ,

      We'll be glad to help you with your speakers! Please start a Care Ticket by clicking the Support link at the top of this page. On the Support page, scroll to the bottom to submit a Technical Support or Service ticket.

      Thanks!
      • October 7, 2020
  • Bugera
    Triber Moderator
    2020-09-28
    Elmo Karjalainen reviews the Bugera V22 Infinium
     
    Check it out!
     
     

    read more...
    0 13
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