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270,114 members
149,903 posts
  • New
    kbherrig
    Newcomer - Level 1
    2022-01-20

    Error light blinking 

    please help 


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    0 9
    • kbherrig
      Paul_Vannatto Page 5 of the manual explains the error light purpose. Check the input signals as well as the wordclock to make sure they are correct.
      • Jan 20
  • New
    DieterPellkofer
    Contributor - Level 2
    2022-01-04

    When I change a channel name the new name is not saved. After applying the change and going back to the main layer the new name ist not shown on top of the channel strip. When I then again enter the detail window of the channel to check the channel name the just made amendments are lost.

    I enclose a video to show the issue in detail. I am using version 1.5 of the Android app on a Samsung Galaxy S7 FE Tab running Android 11.

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    0 24
    • DieterPellkofer
      Nigel67 Hi DieterPellkofer. I will report this to the Design Team. Can I confirm that the Flow 8 is running V11749 firmware. Many thanks
      • Jan 4
    • DieterPellkofer
      DieterPellkofer Hi Nigel,
      yes the Flow 8 is running firmware V11749. I have already filed a technical support ticket.
      Many thanks
      • Jan 5
  • New
    Dmeek
    Newcomer - Level 1
    2021-12-11

    Hi! One week ago today I received a X-touch. it seems great except the faders don't go to zero. I looked at the firmware and it is version 1.21, and I imagine it's something software related but don't know how to fix it. I sent a message last week when I set up my account and received no response... having this thing in front of me not working right it's seriously bumming out the new purchase excitement. I'm using it with reaper if that helps at all (v6.42) Please help! Thanks


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    0 15
  • New
    bengibbs1
    Newcomer - Level 1
    2021-10-06

    Hi,

    I have been asked to contact you on here via your twitter.

    I purchased a PowerPlay P2 in January and it has always rattled. I thought this was maybe just how it was, but now I'm thinking it might actually be a fault. It is super loud, and can be heard when recording as I use a microphone at waist height to record my main instrument. 
    Is there anything that can be done?

    Thanks

    Ben


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    0 12
    • bengibbs1
      Dale_M Hi there we would advise you go to the above Support tab and send in a Technical ticket for us to help.
      • October 5, 2021
  • New
    RichardDetwiler
    Newcomer - Level 1
    2021-09-26

    The device will not power up.  I am using a Furman power conditioner

    it is in a controlled studio.  (no moisture, sunlight, overheating).  

    Powerlight comes on, then dims and flickers

     

    The device doesn't work will not connect to wifi, nor register on the usb.

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    1 79
    • RichardDetwiler
      Behringer Hi RichardDetwiler. If you need assistance with your Behrin ger products, the fastest and most effective way to directly reach our technical support team is at:

      https://bit.ly/MT-CarePortal

      - Diego
      • September 26, 2021
    • RichardDetwiler
      PedroRodrigues Hi RichardDetwiler before you submitting an assistance request directly with our Tech Support Team as stated above I would suggest to connect your unit directly to a wall socket and bypassing the Furman Power Conditioner to acess if the unit would operate correctly. Thank you
      • September 27, 2021
    • RichardDetwiler
      Dragonsfire Interesting. Were you able to get this resolved? My nearly exact same combo of hardware you showed is doing exactly the same thing since last week. XR18 (from 2017), Furman M-8Dxm - power light is dim (almost slight flicker), LAN LED's light up on mine, no one home. Power supply is shot?
      • October 25, 2021
    • RichardDetwiler
      Paul_Vannatto Did you plug the XR18 directly into an outlet?
      • October 25, 2021
      • Behringer Air XR18 powering up
        Dragonsfire It appears he did (and so did I) based on a previous post above that isn't showing anymore... but even a reply I typed up a minute ago just magically disappeared or got eaten by the forum? (Bad enough how slow it is. Do they run this on a RPi? Heh.)

        Sadly I went ahead and looked inside my mixer and found a ton of bulging caps on the power supply. I will open a case with Behringer to see what options are available to me, as I'm sure he did the same.
        • October 26, 2021
    • RichardDetwiler
      Paul_Vannatto Yeah, this "newfangled" forum engine has a mind of its own. The trick is to never to reply to a reply or to a notification or an email link. And if they are using an RPi, its version 1.

      Sorry to hear about the power supply. Hopefully tech support will be able to help you get it back up and running.
      • October 26, 2021
  • New
    gelito
    Newcomer - Level 1
    2021-08-21

    Hola. Hace un par de meses compré este artículo a través de Thomann junto a la U-PHORIA UMC202HD. Las conexiones que tengo son del micro de condensador con xlr a una de las entradas del ULTRAGAIN (línea 2)y desde este una salida con xlr a una de las entradas de la interfaz, la cual está conectada por usb al pc. Creo que hasta ahí está todo correcto. Luego al dar volumen de entrada al micro (un RHODE NT1A), suena un ruido de como de metralleta de clips horrible, lo cual empezó a ocurrir desde hace varias semanas. Sin embargo, en el otro canal tengo conectado de la misma forma otro micro Presonus con AUDIOBOX USB96 y no ocurre lo mismo, igual que si todo lo anterior lo conecto a la línea 1. Por favor, ¿podéis decirme si estoy haciendo algo no correcto?. ¿Se puede deber a un problema en el ULTRAGAIN?. Os dejo un archivo para que lo comprobéis. Gracias.

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    0 93
  • New
    Edmond
    Newcomer - Level 1
    2021-08-11

    Hi All,

    I bought xTouch recently and connected Pro Tools by HUI. BUT I found that TRACK button can't press it. AND Signal METER is missing. How can I do? When I connect Pro Tools's setup, HUI PRO is missing.

    Thanks ALL!!!

    0 74
    • Edmond
      NicJonesMT Hi Edmond.
      Please note that the X-touch will behave differently with each DAW. It is down to how the DAW developers have integrated the HUI and MCU protocol.

      With your Issue, Could you please submit a support ticket (Click support at the top of the page) and confirm the following:

      How is the XT connected to your computer?
      How do you have the XT configured in Pro Tools (Please provide a screenshot)?
      Have you tested the unit with an alternative DAW (For example Reaper using the MCU protocol)?
      What firmware is the XT using?
      • August 11, 2021
    • Edmond
      Edmond

      Hi Nic,
      I submitted a support ticket. Thanks for your help! I hope it can solve my problem.

      • August 12, 2021
  • New
    jooshaloosh
    Newcomer - Level 1
    2021-06-13

    Please see video.

    Channel gain trim pot is turned all the way up so the channel is clipping but the signal barely gets to the main mix.

    Tested multiple mics and cables and same result.

    It appears we're missing some kind of routing from the channels to the main mix but we're stumped.

    Any assistance in what we're missing would be greatly appreciated.


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    0 36
  • New
    DonShahcapo
    Newcomer - Level 1
    2021-03-27

    My audio interface was working right...i left the house and came back in 30minutes...now its blinking and making noise as it blinks....what should i do? What is the reason?

    Im using it in usb and windows 10

    0 126
    • DonShahcapo
      Nigel67 Hi Don. This looks power supply related. You will need to get the unit serviced. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Service tab and submit a ticket. A colleague will then get back to you with an RMA number and advise the local service centre to you.
      • March 27, 2021
  • New
    Kniilant3i
    Newcomer - Level 1
    2021-02-17

    Greetings fellow tribesmen ^^ i own a behringerxr18 for about 7months and now when its on for a while, the fader turns to fly un and down . Mostly around the 13-16&aux channel as well as the bus sends . Has anyone had this experience?? Thanks ahead for your concern 

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    0 120
    • Kniilant3i
      PedroRodrigues HI Kniilant3i I would suggest to confirm if you are running the latest version of the OSX and if that is the case I would suggest to test the App with an older version of the OSX, if possible, please confirm if you have the latest version of the App .
      • February 17, 2021
      • Behringerxr18 fader not stable
        Kniilant3i Thanks Pedro for your response. Im currently on the latest app on both android and OSX.. when the faders start to fly, im not able to use them but to use just the buses and even with that, buses 5 and 6 . Luckily for me, im mostly using it inside the studio for band tracking so i mostly get away with basic headphone sends. When the faders starts to fly, on any device thats connected to it you see the flickering ... its a very bad experience for me. I previously had the X18 untill my band drummer was like i like the board so i handed it to him to get the XR18 and now im suffering with flying faders.....
        • February 17, 2021
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