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261,330 members
140,034 posts
  • New
    Tru3ndriu
    Newcomer - Level 1
    2021-11-10

    ho seguito come voi mi avevate detto di usare una porta usb 2.0,ma niente da fare la mia voce sembra sempre robotica o metallica,senza che gli effetti della voce siano attivi.vi allego una registazione vocale


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    0 3
    • Tru3ndriu
      NicJonesMT Hi Tru3ndriu.
      Do you have a case open with technical support? If so can you please provide me with the case number?

      Hai un caso aperto con il supporto tecnico? Se sì, puoi fornirmi il numero del caso?
      • Nov 10
  • New
    Fivetimes
    Contributor - Level 1
    2021-09-17
    1. My pissed off self to start again...  grrr....  

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    0 20
  • New
    vinmolina07
    Newcomer - Level 1
    2021-04-21

    Condenser mic cant be detected once connected to voicelive play and a constant scratching noise is being heard. 

    I tried to switched the input setting to dynamic, and sound can be heard but it will fade down immediately. 

    I also connected it to mixer and aux and play music and I can also hear a static noise constantly.


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    1 100
  • New
    uru
    Contributor - Level 2
    2021-04-19

    I have a set of Samson C02 condenser microphones. When I plug one of them into my GoXLR Mini I get this noise.

    I only get it when 48V is on(Condenser duh.) The sound in the file shows itself with 48V on and gain turned up pretty far in the software(60+ dBish.) I get it with both microphones in the set.

    I get it when the GoXLR mini is plugged in the back of my PC, when it's plugged into the front pannel, when it's connected through a powered USB hub and even when it's connected to my wife's laptop. So I'm starting to think it's not my PC.

    I do not get it if I plug in a dynamic microphone, even if I switch on 48V for no reason. 

    I do not get it when I connect a dynamic microphone via a Cloudlifter, despite this device requiring 48V to add the extra gain.

    I do not get this sound with the same microphones but another audio interface that is also bus powered(Roland Quad Capture)

    Eternally greatful for any input anyone may have. At first I thought it was some sort of grounding issue with USB in my computer, but when the issue also cropped up testing with the wife's laptop my suspicions went elsewhere. Unfortunately these two Samson mics are the only condenser mics in the house right now. I tested with two different dynamic mics.

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    0 200
    • uru
      WilliamR Hello, William from musictribe here. Have you tried a different USB cable yet?
      • Apr 19
    • uru
      uru Yes. Two different cables, both of them with ferrite chokes on the type B end
      • Apr 19
    • uru
      WilliamR

      Could you click on the support link above and create a tech support ticket so we can help you further? This may be a hardware issue that needs to be serviced.

      • Apr 19
    • uru
      uru

      Thanks I'll do that

      • Apr 20
  • New
    Truesimon
    Newcomer - Level 1
    2020-11-18

    Hey, so the other day I was rewiring my desk and my goxlr fell to the gound and now the faders dont move when you hit the mute button is this something that can be fixed?

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  • Caught exception: Specified column "user_id" is not in the row
  • AdamVann
    Newcomer - Level 1
    2020-09-22

    Hi,

    I'm having an issue with my Go XLR where it skips the startup sequence and just goes straight to everything blue. None of the faders move nor does it light up in the usual rainbow fashion.

    Its not detected by my PC either which leads me to think its a Power or USB connectivity issue. I do know its an issue with the GO XLR and not my PC. 

    Sometimes when I add power only the 'X' lights up as well.

    Ive uploaded a video to show what happens. 

    Thanks 

    Adam 

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    0 213
    • AdamVann
      PedroRodrigues Hi Adam Vann ,are you connecting the unit directly to your computer via USB 2.0? Are you using the latest version of the GOXLR? Have you updated the GOXLR to the latest firmware? Please follow the link to access all the resources available for your unit https://www.tc-helicon.com/tchelicon/product?modelCode=P0CQK
      • September 22, 2020
      • Go XLR Start Up Sequence
        PedroRodrigues Hi Adam can you please send me the case number so I can access what is the stage of this process?
        • September 24, 2020
      • Go XLR Start Up Sequence
        AdamVann CAS-140304-H2J3G4
        • September 24, 2020
      • Go XLR Start Up Sequence
        PedroRodrigues Hi Adam, I have the case, all the interaction will be via this case. Thank you
        • September 24, 2020
  • Elfoofle
    Newcomer - Level 1
    2020-09-07

    Hi I’m in Italy ,and my Tc Helicon voice live 3 began to have some screen glitches, I'm having a hard time finding where to repair it ,can you help me ?  


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    0 131
    • Elfoofle
      Nigel67 Hi, is your unit under warranty? If so, please go to the support tab at the top of the page and submit a service request ticket where one of my colleagues will get back to you and help further. If the unit is not under warranty, then please contact one of our local FASC and they will be able to book your unit in for repair

      OFFICINE ACUSTICHE

      Via Enrico Fermi 10

      Assago

      Italy 14451

      (+)39 02 4884 3268

      [email protected]
      PROAS SNC DI PAZZAGLIA DEC

      Via Val Gardena, 20

      San Benedetto Del Tronto Ap

      Italy 1801

      +39 0735 757380

      [email protected]
      • September 7, 2020
    • Elfoofle
      Elfoofle Thank you so much ,is no longer under warranty
      • September 7, 2020