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  • New
    Newcomer - Level 1


    Why when I put the TC Helicon on a sound table in STEREO & MONO are more L than R??? Always is happening... in 2 or 3 sounds table and with new cables etc etc... I think it's a problem of the machine or of the configuration. 

    The only way to have the same L & R is in DUAL MONO.. not in MONO... not in Stereo. 


    The mode is in VOCAL PROCESSOR.

    Is it normal? Why is it happening?


    0 50
    • willbone
      PedroRodrigues Hi willbone, thank you for your post, please consider that the VOICELIVE 3 EXTREME Output can be set up set up in different configurations such as the XLR Output Tab, the XLR Output Level parameter and the different Guitar Jacks Mode.
      You can use the XLR Output Mode parameter to select the output mode for VL3X.
      Parameter settings:

      -The left XLR output jack carries the left stereo channel.
      -The right XLR output jack carries the right stereo channel.

      -The left XLR output jack carries the summed (with effects) mono vocal & guitar channel signals.
      -The right XLR output jack carries the mono vocal signal without effects.
      -The dry channel includes Tone and Auto-Chromatic Pitch Correction (if applicable).
      -The dry channel does not contain HardTune effect(s).

      Dual Mono:
      -The left XLR output jack carries the summed (with effects) mono vocal channel.
      -The right XLR output jack carries the summed (with effects) mono guitar channel.

      You can also use the XLR Output Level parameter to set the relative level of the signal going to the XLR outputs.
      Parameter settings:
      Mic Level:
      Typically, the best setting when connecting to a mixer/PA. This level closely replicates that of a microphone going directly into the mixer.
      Line Level:
      When connecting to a mixer/PA line inputs, this setting is a good choice.

      When it comes to Guitar Jacks Mode you may select from three modes to direct your backing track and guitar to the guitar outputs. Especially when working with Backing Tracks, this allows for maximum flexibility.
      The Guitar settings acts as the “normal” or “default” mode, sending guitar signals from the ¼” outputs in mono or stereo (depending on whether you have one or both jacks connected).

      With the Track L / Guitar R setting, Backing Tracks (summed mono) are sent out the left Guitar ¼” output, while your guitar signal (summed mono) is sent out the Right Guitar ¼” output.
      With the Backing Track setting, Backing Tracks are routed to the guitar outs.
      If both outputs are connected, the signal is in stereo. If one is connected, the signal is summed to mono.
      This mode allows you to have a two-component Backing Track where “the click” is sent to one ¼” output and “the track” to the other. These signals can then be independently routed wherever you wish.
      Usually, you will have “the track” go to the front-of-house mixer and “the click” to a stage/ monitor mix or the drummer.
      If you’re listening to Backing Tracks over your headphones, you’ll hear the split tracks as described here, with “the click” on one side and “the track” in the other.
      For a tutorial on PA basics, Yorkville has an extremely useful “PA Primer” guide (PDF):

      There is also a great video episode covering Mixer Setup with TC-Helicon devices:
      Regarding your last question the Guitar output please see the text marked in yellow as effectively you are correct, never the less to effectively provide you with you option regarding the output of the VOICELIVE 3 EXTREME will only be complete with the information present on the picture below
      • Jun 1
  • New
    Newcomer - Level 1

    I had sat down and put on my headset on and then I felt a shock on my hears and then I could not hear the right side of my headset. I rebooted my PC and think it would fix the problem. Now I connect any of my two headsets all it does is beep really loud.

    View Video
    0 9
    • KevinJay45
      WilliamR Hello Kevin, William From musictribe here. Please click on the support link above and create a tech support case and someone can get you set up as soon as possible.
      • Mar 25
  • New
    Newcomer - Level 1

    I've tried all the videos that were posted showing what they did. They all showed the same thing( pluging a 3.5m from thew headphone port of the Yeti to the Mic Port on the GOXLR. I've done that and still not picking up the audio.

    Someone please help

    0 45
    • instressful
      NicJonesMT Hi Instressful.
      I've had a quick look at your video, and its a bit difficult to see but is the Volume pot on the Yeti turned up?
      If you plug your headphones directly into the Yeti can you hear yourself correctly?
      • Mar 10
    • instressful
      PedroRodrigues Hi instressful, thank you for your post, please note if you intend to use the popular Blue Yeti microphone, which has its own built-in headphone output, you should run that built-in headphone output into the GO XLR’s MIC input.
      For Blue Yeti mics powered via USB, plug the USB connector directly into your computer for power, but do not select the Blue Yeti as an audio source on the computer.
      Instead, the Blue Yeti’s headphone output will be the audio source for mixing inside GO XLR. I hope this helps. Thank you
      • Mar 11
  • New
    Newcomer - Level 1

    ho seguito come voi mi avevate detto di usare una porta usb 2.0,ma niente da fare la mia voce sembra sempre robotica o metallica,senza che gli effetti della voce siano allego una registazione vocale

    View Video
    0 23
    • Tru3ndriu
      NicJonesMT Hi Tru3ndriu.
      Do you have a case open with technical support? If so can you please provide me with the case number?

      Hai un caso aperto con il supporto tecnico? Se sì, puoi fornirmi il numero del caso?
      • November 10, 2021
  • New
    Contributor - Level 1
    1. My pissed off self to start again...  grrr....  

    View Video
    0 39
  • New
    Newcomer - Level 1

    Condenser mic cant be detected once connected to voicelive play and a constant scratching noise is being heard. 

    I tried to switched the input setting to dynamic, and sound can be heard but it will fade down immediately. 

    I also connected it to mixer and aux and play music and I can also hear a static noise constantly.

    View Video
    1 102
  • New
    Contributor - Level 2

    I have a set of Samson C02 condenser microphones. When I plug one of them into my GoXLR Mini I get this noise.

    I only get it when 48V is on(Condenser duh.) The sound in the file shows itself with 48V on and gain turned up pretty far in the software(60+ dBish.) I get it with both microphones in the set.

    I get it when the GoXLR mini is plugged in the back of my PC, when it's plugged into the front pannel, when it's connected through a powered USB hub and even when it's connected to my wife's laptop. So I'm starting to think it's not my PC.

    I do not get it if I plug in a dynamic microphone, even if I switch on 48V for no reason. 

    I do not get it when I connect a dynamic microphone via a Cloudlifter, despite this device requiring 48V to add the extra gain.

    I do not get this sound with the same microphones but another audio interface that is also bus powered(Roland Quad Capture)

    Eternally greatful for any input anyone may have. At first I thought it was some sort of grounding issue with USB in my computer, but when the issue also cropped up testing with the wife's laptop my suspicions went elsewhere. Unfortunately these two Samson mics are the only condenser mics in the house right now. I tested with two different dynamic mics.

    0 1,228
    • uru
      WilliamR Hello, William from musictribe here. Have you tried a different USB cable yet?
      • April 19, 2021
    • uru
      uru Yes. Two different cables, both of them with ferrite chokes on the type B end
      • April 19, 2021
    • uru

      Could you click on the support link above and create a tech support ticket so we can help you further? This may be a hardware issue that needs to be serviced.

      • April 19, 2021
    • uru

      Thanks I'll do that

      • April 20, 2021
  • New
    Newcomer - Level 1

    Hey, so the other day I was rewiring my desk and my goxlr fell to the gound and now the faders dont move when you hit the mute button is this something that can be fixed?

    0 635
  • Caught exception: Specified column "user_id" is not in the row
  • AdamVann
    Newcomer - Level 1


    I'm having an issue with my Go XLR where it skips the startup sequence and just goes straight to everything blue. None of the faders move nor does it light up in the usual rainbow fashion.

    Its not detected by my PC either which leads me to think its a Power or USB connectivity issue. I do know its an issue with the GO XLR and not my PC. 

    Sometimes when I add power only the 'X' lights up as well.

    Ive uploaded a video to show what happens. 



    0 274
    • AdamVann
      PedroRodrigues Hi Adam Vann ,are you connecting the unit directly to your computer via USB 2.0? Are you using the latest version of the GOXLR? Have you updated the GOXLR to the latest firmware? Please follow the link to access all the resources available for your unit
      • September 22, 2020
      • Go XLR Start Up Sequence
        PedroRodrigues Hi Adam can you please send me the case number so I can access what is the stage of this process?
        • September 24, 2020
      • Go XLR Start Up Sequence
        AdamVann CAS-140304-H2J3G4
        • September 24, 2020
      • Go XLR Start Up Sequence
        PedroRodrigues Hi Adam, I have the case, all the interaction will be via this case. Thank you
        • September 24, 2020
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