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208,481 members
80,682 posts
  • New
    Truesimon
    Newcomer - Level 1
    2020-11-18

    Hey, so the other day I was rewiring my desk and my goxlr fell to the gound and now the faders dont move when you hit the mute button is this something that can be fixed?

    0 58
  • argolytics
    Newcomer - Level 1
    2020-10-13

    *Note: Disregard the subcategory as I had to choose one but none of them fit well with the nature of my problem*

    I'm following Music Tribe's Knowledge Base recommendation of putting a video up on the community page, per their statement quoted here:

    "We have encountered a rare anomaly with the GoXLR where there is a slight noise generated on the outputs. This is due to where the GoXLR is positioned on your desk. We would recommend first moving the GoXLR's position to ensure it is not close to your Gaming or Broadcast machines, lights or any other electrical equipment."

    As you can see in the video, I can't separate my GoXLR any further from my desktop or other electronic devices than it's separated now.

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    0 59
    • argolytics
      argolytics Case number CAS-147117-G4W8V0
      • October 13, 2020
    • argolytics
      WilliamR Hello Jason, I just grabbed your case. I will help you troubleshoot this.
      • October 13, 2020
  • AdamVann
    Newcomer - Level 1
    2020-09-22

    Hi,

    I'm having an issue with my Go XLR where it skips the startup sequence and just goes straight to everything blue. None of the faders move nor does it light up in the usual rainbow fashion.

    Its not detected by my PC either which leads me to think its a Power or USB connectivity issue. I do know its an issue with the GO XLR and not my PC. 

    Sometimes when I add power only the 'X' lights up as well.

    Ive uploaded a video to show what happens. 

    Thanks 

    Adam 

    read more...
    0 83
    • AdamVann
      PedroRodrigues Hi Adam Vann ,are you connecting the unit directly to your computer via USB 2.0? Are you using the latest version of the GOXLR? Have you updated the GOXLR to the latest firmware? Please follow the link to access all the resources available for your unit https://www.tc-helicon.com/tchelicon/product?modelCode=P0CQK
      • September 22, 2020
      • Go XLR Start Up Sequence
        PedroRodrigues Hi Adam can you please send me the case number so I can access what is the stage of this process?
        • September 24, 2020
      • Go XLR Start Up Sequence
        AdamVann CAS-140304-H2J3G4
        • September 24, 2020
      • Go XLR Start Up Sequence
        PedroRodrigues Hi Adam, I have the case, all the interaction will be via this case. Thank you
        • September 24, 2020
  • Elfoofle
    Newcomer - Level 1
    2020-09-07

    Hi I’m in Italy ,and my Tc Helicon voice live 3 began to have some screen glitches, I'm having a hard time finding where to repair it ,can you help me ?  


    View Video
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    0 25
    • Elfoofle
      Nigel67 Hi, is your unit under warranty? If so, please go to the support tab at the top of the page and submit a service request ticket where one of my colleagues will get back to you and help further. If the unit is not under warranty, then please contact one of our local FASC and they will be able to book your unit in for repair

      OFFICINE ACUSTICHE

      Via Enrico Fermi 10

      Assago

      Italy 14451

      (+)39 02 4884 3268

      [email protected]
      PROAS SNC DI PAZZAGLIA DEC

      Via Val Gardena, 20

      San Benedetto Del Tronto Ap

      Italy 1801

      +39 0735 757380

      [email protected]
      • September 7, 2020
    • Elfoofle
      Elfoofle Thank you so much ,is no longer under warranty
      • September 7, 2020