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298,773 members
182,436 posts
  • New
    RustyScutt
    Contributor - Level 1
    2022-08-19

    Hey There...So my DL32 wnet dead on me last weekend, at an event.

    Getting back to my shop..I tried a few different power cables and such...but it wouldn't power up.

    I'm suspecting a Power Supply issue...

    I contacted Music Group ( like I have in the past ) and was given choices of "Repair" facilities to choose from.

    I'll say right now...that I've always sent my gear back to Music Group in Nevada for any repairs in the past..( I'm sure there is  Historical info on R R Sound / Rusty Scutt, on file )

    So this time after looking at the Repair Shop options...I sent it to Audio Lab of Georgia...talked with a very nice lady "Wendy".

    I informed Wendy that I had went all the paper work associated with my DL32, (ex: Place of Purchase, Date of Purchase..etc.. )

    Than I said " This should be under warranty"...

    And that's when she informed me that I need a RMA #....from Music Group for them to have, for repair under warranty.

    So.... I need a RMA # for my piece of gear needing fixed, please.

    I am somewhat confused ...on why MIDAS / Music Group...show's all these different repair facilities now, via the Web Site....and non of them are have Warranty Info for eveyone's gear that has been purchased.

    Anyway..I'm attaching the same paper work I  sent to Audio Lab of Georgia, for your records.

    I did just receive my new DL32 from my guy's at Sweetwater ...so I'm pretty happy about that...But want to fix my other ...ASAP !

    Any questions or concerns, Please contact Rusty Scutt 317-840-9074 

    Thank You !

     Rusty


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    • RustyScutt
      KyleJohnson Hi Rusty, Kyle here with Music Tribe. I was able to locate your ticket and it looks like it is still awaiting processing from our service team. Please wait until you hear from our Service team before sending your product anywhere. If the unit is deemed in warranty then we will issue you an RMA assigned to a service center for repair.
      • Aug 21
    • RustyScutt
      Mmiracle Kyle can you check on my order I placed 6 months ago ?
      • Aug 26
  • New
    Nickguerrero916
    Newcomer - Level 1
    2021-11-23

    I just bought the MD4 today, and I've been losing my mind trying to find this activation code, please help me.


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    • Nickguerrero916
      PedroRodrigues Hi Nickguerrero916, thank you for your post, can you please send me via PM you ILOK USERNAME so I can look in to this. Thank you
      • November 23, 2021
  • New
    mjbworship
    Newcomer - Level 1
    2021-11-02

    I recently purchased and have been trying to set up an XR18. I haven't had any issues with connection, but when I'm connected and have an instrument or microphone plugged in to any of the inputs, I don't get any signal registering at all. Regardless of gain setting, there is no action on the meter.

    I've tried the standard resets and troubleshooting, but none of those has been a solution.

    I've attached a current scene file if that helps.


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    • mjbworship
      Nigel67 Hi mjbworship. Apologies for the delay in getting back to you. Are you using the XLR input when plugging in a microphone, and is the microphone you are using a dynamic or condenser, i.e does it require phantom power? The XLR input is for microphones and the jack input (hole in the middle of the XLR) is for line input. I can see from your scene you sent, that for Input 1, the Mic Gain has been turned all the way down. Try turning this up when the microphone is plugged in. You should then be able to see signal on the meter next to the fader in the edit software. For the microphone input, are you using a balanced XLR - XLR cable? I would start by just plugging in a media MP3 player of some kind. That will be a line level input and you will not have to worry about phantom power or not. Try a number of inputs to confirm which inputs are working and which are not. If you are still not having any success, I would advise raising a Technical Support ticket with us and we can advise further. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Technical Support tab and submit a ticket. If the unit is brand new, then I would also contact the seller that the unit was purchased from and advise them of the situation. They may also be able to help you further with the issue, but also, if the unit is still within 30 days, and is faulty, you will be able to request a DOA replacement so better to advise them sooner rather than later.
      • November 7, 2021
  • New
    Jonboyfzs600
    Newcomer - Level 1
    2021-08-15

    Pdf attached showing my replacement of loose bulb holder on crossover unit


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    • Jonboyfzs600
      Nigel67 Nice. Great set of clear and precise instructions. May come in very useful in the future. Thankyou. Not so sure about the footwear, I am more of a Star Wars sock type of person. :) All the best
      • August 15, 2021
  • New
    ymichae
    Newcomer - Level 1
    2021-07-15

    Hello, I am helping out a local church with their stream setup and I am getting a buzzing noise when i select the X-card in stream labs as the source. Currently they have mix bus 3 and 4 xlr to 3.5mm into their computer which sounds horrible. I also update the firmware from 2.33 to 4.06. Can anyone look at the sence and tell me if I have the routing wrong?


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  • New
    churchsound
    Newcomer - Level 1
    2021-05-26

    Hi,

    I am helping my church to connect 4 speakers and 2 subwoofers by the attached diagram. 

    on the M32 menu. I am not sure how to assign outputs = Bus so I can control volume for subwoofers.

    Would you please help?

    Thank you so much,

    Loc


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    • churchsound
      DavidKnighton Hello churchsound,
      My best advice is to leave the LEFT MAIN and RIGHT MAIN speakers setup per the diagram. The SUB send I would highly recommend using a single mix bus or single matrix. Sub level is going to need to be even coming from both sides, so there's no need for independent level control. You're just burning an extra output that way. If using mix bus, use a POST FADER mix bus, such as bus 9.
      • June 1, 2021
  • New
    RayClaus
    Newcomer - Level 1
    2021-04-08

    Somehow I deleted the mix bus fader 5 from my X32 edit for PC.  Is there a way to restore the fader in the screen.  It is present everywhere else and I can assign channels to it, etc.  But it just isn't appearing on the fader screen. If you can open the attached doc, it has a snapshot of where Bus 5 fader is missing, but you can see it's still available on the right side listing.  If I delete the program and re-install, it still shows up as missing.  When I import a scene from my X32 it still is missing the fader.

     

    Ray Claus

     


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    0 86
    • RayClaus
      DavidKnighton Hello Ray,
      See screenshot below. While on the Bus/MTX layer, click the EDIT button above the layer select and a window will pop open. You most likely have Bus 5 deselected for that layer. Click on it to turn it blue and it should pop the bus back into that layer view.
      • April 8, 2021
  • New
    DannyKurywchak
    Contributor - Level 3
    2021-03-14

    Hello all,

    At our rehearsal studio we have a x32 with S16 all works perfectly except for the recording on the SDCard.  It will playback old files just fine but won't record new tracks.  We did have to make a change a while back to allow the S16 to work properly and I think that routing change disabled the recording capability.  I have attached a scene, any help would be much appreciated.

    Thanks,

     


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    • DannyKurywchak
      RexBeckett Hi Danny, yes Routing -> Card configuration in your scene is not correct - it is set to record from the Card inputs rather than the normal analogue console and S16 ones. The most likely setup for your scene is to set the Card output routing the same as the Input routing. See X32-Edit screenshot below.

      In your scene, Routing -> Inputs has got some Aux In Remap set for for AES50-A 1/2 (Record) and Card 1-4 (Play). As the Aux channels do not appear to be used for anything, I have ignored this in the Card routing.
      • March 14, 2021
  • New
    ambard9
    Contributor - Level 2
    2021-02-24

    Hi, 

    I few of my channels to the P16 from the X32 come from busses instead of the channel direct out. The bus channels will not allow the signal to flow to the P16 when I mute the channel being sent to the bus on the FOH x32. All of my direct out channels continue to send the signal to the P16 whether the X32 channel is muted or not. I want my busses to do the same thing.

    What do I need to do differently? Channel sends to bus are post eq. All P16 tap points are also post eq. Scene is attached.


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    • ambard9
      RexBeckett Hi ambard9, that is the way that channel-to-bus sends work on the X32. If you mute the channel, it also mutes the bus send. If you mute via DCAs, and the DCA Groups mute option is off, it does not mute the bus sends.
      • February 24, 2021
    • ambard9
      ambard9 Thanks for the clarification. I was hoping a different tap point for channel to bus send would fix the problem. I will relay to the rest of my group. Thank you.
      • February 24, 2021
  • New
    Ed49
    Newcomer - Level 1
    2020-12-28

    Hope all y'all are safe and healthy

     

    From an auiophile in New York City

    in 1967 bought two(2) used - and wonderful

    Tannoy Speakers

    about 35"H x 14"D x 24"W

     

    I hope someone could please help - thank you

    How do I find:

    * The Model #

    * Model Name

    * Serial #

    * Year Manufactured 

    * How many were manufactured

    * Performance Specifications

    Is there anything which needs to be done

         after ten(10)-years of storage

         to ensure everything is perfect ?

     

    Thanks very much

    Ed Staley

     

    Please email me:

    [email protected]

     

    678.444.9896<-Direct Cell

    Thanking everyone for your most kind helping hand

     

     

     

     


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