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208,243 members
80,404 posts
  • New
    PeterSon
    Newcomer - Level 1
    2021-01-08

    Hi,
    When I download the TonePrint manual 2.0 (frontpage attached) it look much differerent from the version that I have downloaded to my PC which is version 4.4.3. Why isn't it the same?
    Is it the software that isn't updated to a new version like the one in the manual or is it the manual that is an old version?

    The link in the manual that is directing you to the latest TonePrint editor doesn't work:

    https://tcelectronic.com/toneprint-editor/

    Best regards/
    Peter


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  • New
    bubbaguth
    Contributor - Level 1
    2020-12-12

    Scenes, Cue's, etc. that are stored locally in the X32 Edit application appear in their respecitve list when created.  Does anyone know where the files are physically located on a Mac?  I realize you can export/import them, but I need to recall them from a backup disk.  I searched ~library folders, application package contents, hard drive, etc. I can't find the location of where the app is storing them or understand how this works. 

    Thanks


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  • New
    Tdccakeboss
    Newcomer - Level 1
    2020-11-16

    I purchased a go xlr and i need to get a US plate for my power adapter since i have received a EU plate. Proof of purchase is below


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    • Tdccakeboss
      WilliamR Hello Alex, Thoman is based in the UK. All GoXlr sold within the UK come with the EU plate. If you click on the support link above and create a spare parts ticket, someone will contact you about ordering a US plate ASAP.
      • November 16, 2020
  • New
    mrgadfly
    Newcomer - Level 1
    2020-11-16

    Purchased a new Behringer XR18 and I need some help getting it to work.

    X-Air-Edit shows signal on the input and main, but there isn't any audible output from the mains or headphones. I have swapped out equipment -- inputs and outputs, several different pairs of headphones -- and I have followed setup and troubleshooting instructions online. Still no sound. My latest test scene is attached.

    Any suggestions?

    Thank You!


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    • mrgadfly
      KevinMaxwell What are you using as the input to test this? Looking at you scene I only see inputs 1 and 2 up and they are taking their input from the 1&2 XLR connectors all of the rest are taking the USB as input. Have you tried bringing up the gain all the way on the channels you are testing to see if there is any noise from the channels being tested??
      • November 16, 2020
      • XR18 - No Output from Mains or Headphones.
        mrgadfly Kevin, thanks for the response. In 1&2 XLR, I've tried mics and audio from my iPad. Both show up on X Edit, just no output. I've tried full gain.
        • November 16, 2020
    • mrgadfly
      KevinMaxwell I didn't realize that we could attach scenes here again.
      • November 16, 2020
      • XR18 - No Output from Mains or Headphones.
        Paul_Vannatto Only when you start a new thread (discussion). I'm still trying to get the developers to add the attachment and formatting features to the response posts.
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        • ·
        • November 16, 2020
      • XR18 - No Output from Mains or Headphones.
        RexBeckett It is also possible to attach scenes to mail responses. They arrive as text files but can be saved as .scn files in some browsers or by using a suitable text editor e.g. NotePad++.
        • 1
        • ·
        • November 16, 2020
    • mrgadfly
      RexBeckett Hi Aaron, I can see from your scene that you should get signal from the Main outputs if you have inputs on channels 1 and/or 2. I see that the Aux channel is configured for input from USB 1/2 playback. You should also get Phones output if you turn-up the Phones knob on the console.

      When inputs do you have connected and what is the source?

      You beat me to it, Kevin.
      • November 16, 2020
      • XR18 - No Output from Mains or Headphones.
        mrgadfly I responded to Kevin's post. Thanks!
        • November 16, 2020
    • mrgadfly
      mrgadfly I submitted a support ticket.
      • November 16, 2020
  • MISHEL
    Newcomer - Level 1
    2020-10-01

    Dear Sir /Madam,

    Greetings From Unique Technologies !!!!!!!!

    I am writing this letter on  behalf of Unique Technologies  to enquire about the possibility of us becoming a dealer/authorized distributorship to your products in Kinshasa DR Congo (Africa)

     

    We are a  trading company and distributors of CCTV & Surveillance , IT Equipment, Musical Instrument,  (Yamaha, Hikvision, Zkteco  Authorized National Distributor). specific products.

     I think your products, especially  Mercury UPS , fit perfectly into our portfolio and could be of great interest to our growing client list.

    Maximum 90-95% percent Business orders I give you in DR Congo Location.I have noticed that you don’t have a presence in DR Congo. Constantly increasing. The competition is still low which makes it a perfect time for you to jump in.

     

    To help you decide whether we are a suitable candidate for the dealership .we have enclosed our profile and other needed documents with this letter for your review. We are a team of dedicated professionals who work hard to maintain the sales.

     

    If you are interested in a dealership offer and wish to expand your business to [Kinshasa], then we are more than willing to discuss the terms of such a cooperation.

    Kindly review the documents attached with the letter before you make your decision. We will be highly pleased if you choose us as your Distributor in DR Congo . We also have adequate number of employees and infrastructure to support the business.

     

    We are looking forward to working with you.  

    Best Regards

     Mishel David

     (Marketing Head)

     Unique Technologies

     

    Tel: +243 825483941
    Mobile/Wechat/whatsapp: +243 900849334
    Skype: Unique technologies support
    Website:www.uniquetechnologies.co
    Android App :uniquetechnologiesu
     

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    • MISHEL
      Paul_Vannatto Mercury UPS are not manufactured by MusicTribe. The purpose of this community (forum) is to support MusicTribe products only.
      • October 1, 2020
    • MISHEL
      MISHEL Dear Sir /Madam,


      Greetings From Unique Technologies !!!!!!!!

      I am writing this letter on behalf of Unique Technologies to enquire about the possibility of us becoming a dealer/authorized distributorship to your products in Kinshasa DR Congo (Africa)





      We are a trading company and distributors of CCTV & Surveillance , IT Equipment, Musical Instrument, (Yamaha, Hikvision, Zkteco Authorized National Distributor). specific products.


      I think your products, especially Professional Mixer , fit perfectly into our portfolio and could be of great interest to our growing client list.


      Maximum 90-95% percent Business orders I give you in DR Congo Location.I have noticed that you don’t have a presence in DR Congo. Constantly increasing. The competition is still low which makes it a perfect time for you to jump in.





      To help you decide whether we are a suitable candidate for the dealership .we have enclosed our profile and other needed documents with this letter for your review. We are a team of dedicated professionals who work hard to maintain the sales.






      If you are interested in a dealership offer and wish to expand your business to [Kinshasa], then we are more than willing to discuss the terms of such a cooperation.

      Kindly review the documents attached with the letter before you make your decision. We will be highly pleased if you choose us as your Distributor in DR Congo . We also have adequate number of employees and infrastructure to support the business.





      We are looking forward to working with you.


      Best Regards

      Mishel David


      (Marketing Head)


      Unique Technologies






      Tel: +243 825483941

      Mobile/Wechat/whatsapp: +243 900849334

      Skype: Unique technologies support

      Website:www.uniquetechnologies.co

      Android App :uniquetechnologiesu
      • October 1, 2020
  • joscarrol
    Newcomer - Level 1
    2020-09-22

    Hi! I just purchased a Behringer X32 Rack as a monitor mixer for our band. We are lots of musicians, so I was hoping we could use all XLR ouputs as well as the Aux Out outputs to have a custom mix for every one of us.

    The documentation says that all 6 Aux Outs on the X32 rack are balanced TRS connections. However, when I plug some headphones (TRS connector) to any of this Aux Outs I would get sound ONLY ON THE LEFT EAR. Does that mean that this Aux Outs are not really balanced? If they really were balanced I would get sound on both ears, like I do when using the XLR Outs. What's going on here?

    Thanks for your help!


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    • joscarrol
      Paul_Vannatto Hi Jose, you are mixing up balanced TRS configuration with stereo TRS configuration. The X32 Aux Out jacks are indeed balanced mono outputs (tip=hot+, ring=hot-, sleeve=shield). Headphones require stereo outputs (tip=left, ring=right, sleeve=shield). You will need to use a headphone amp (eg. Behringer P1) that receives 2 balanced inputs and converts it to stereo headphone output.
      • September 22, 2020
      • X32/M32 Aux Outs. Not balanced?!?!
        RexBeckett The question about the effect of anti-phase signals in headphones has come up before. I setup a system where I could switch the phase of one ear to hear the difference. It was very noticable. You may have got used to the sound but, to me, it is strange and lacks a sense of position.

        Even if the sound is loud enough when driving headphones directly from the XLR outputs, IMO it is not a good thing to do. The XLR outputs are designed to drive loads >= 600 Ohms. If the load is a lower impedance than this, there is a chance that the output drivers could degrade in time due to excessive current and heat. YMMV but I find that the PowerPlay P2 gives a much better sound and the local volume control is very handy.
        • September 22, 2020
  • DaveMorrison
    Rock Star - Level 2
    2020-09-14

    Can we just upload .SCN files randomly or do we need to start a new post to upload a file?

    I tried to post from the "Files" area. FAIL —Wouldn't let me fill in the required catagory boxes.

    I like the text editor when we start a new post. Why can't we have it when we reply? And why can't we reply with an upload? Sorry to complain again, but it's vital to upload X/M32 and X/M-Air files (in a reply) to help the users of digital mixers. It's been missing for over 3 month now and the number of Digital mixer users has plummeted in that time. Where are they getting help? The hostile Facebook group?

     

    I've attached a (mostly) "Zeroed" .SCN file for test purposes.


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    • DaveMorrison
      AlexLane Hi Dave, The files section is basically a deposit for any files uploaded to discussions. Currently you can just upload any file to the main discussion but this will be improved moving forward. In the meantime for comment uploads I would suggest using wetransfer or another upload site.

      I have forwarded your comments to the dev team also. Hopefully we can improve the comments section soon!

      Thanks!
      • September 15, 2020
    • DaveMorrison
      Alone how to download the software for the behringer dx2000 usb
      • September 19, 2020
      • How is the new "Files" area supposed to work?
        PedroRodrigues Hi Jose,this unit uses a USB Type B and allows a Stereo IN/OUT at 48 Khz sample rate.
        To download the drivers please follow the link below:

        http://www.asio4all.org/
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        • ·
        • September 21, 2020
  • LarsDamkjaer
    Contributor - Level 3
    2020-09-06

    Hi

    I used to control the level for our subwoofers with the M/C fader in the "matrix main C" section. All of a sudden it does not control anymore. The level of the subwoofers follow the main L/R as it should but I am no longer able to set the level individually with M/C. I must have done something by accident. Any one who can help?

    PS: Matrix 1 is set to control a Bose speaker that we use a monitor but with the main L/R output and that works fine regarding controlling the level.

    Best regards - Lars

     


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    • LarsDamkjaer
      Paul_Vannatto Hi Lars, not sure what you mean by the "matrix main C" section. Also not clear if the matrix 1 (to Bose speakers) relates to the M/C issue. If you are expecting M/C to be sent to Matrix 1, it isn't - the sends fader is all the way down.

      Is the sub connected to a stagebox via AES50 A, output 5?
      • September 7, 2020
      • Problems controlling volume of subwoofers via the M/C fader on X32 Compact
        Paul_Vannatto Upload are currently only available when you start a new thread. I've asked for the whole interface available for new threads to also be included in responses - still waiting. In the meantime, your best bet is to upload it to the cloud (Google Drive, Dropbox, etc.) and share the link in your post.
        • September 10, 2020
      • Problems controlling volume of subwoofers via the M/C fader on X32 Compact
        LarsDamkjaer Here is a link to our scene. I really hope you can find the bug. I have watched Drew's video over and over. It worked so well but not anymore - https://www.dropbox.com/s/221z11hsz4idle9/POTTERS.scn?dl=0
        • September 11, 2020
      • Problems controlling volume of subwoofers via the M/C fader on X32 Compact
        Paul_Vannatto Hi Lars, thanks for the updated scene. It was actually relatively quick to find the problem. You had the taps of the output assignment set to IN/LC instead of post-fader. Here is the corrected scene
        https://drive.google.com/file/d/1MulzXqfgcTRXwxPDnqTbkTALX9tV8ayZ/view?usp=sharing
        • September 11, 2020
      • Problems controlling volume of subwoofers via the M/C fader on X32 Compact
        LarsDamkjaer Ahhhhhhhhhhhh - I dont understand how I have been able to change all this. Maybe a mix between loading a wrong scene and change the output to another XLR without considering that the setting on that was not postfader. Again Paul - thx for your always quick and GREAT help!!! I really think that teh X32 is a fantastic mixer, and you being here to help makes it even better :-) THX !!!!
        • September 12, 2020
  • Pelling
    Newcomer - Level 1
    2020-09-04

    I am trying to identify a pair of circa late 1960's Tannoy loudspeakers with the serial numbers 64598 & 64590. Can you help please?


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    • Pelling
      ChrisEdwards1 Hi Pelling, I hope you are well. If you have not already done so I would recommend opening a technical support ticket and uploading some photos of the loudspeakers, alternatively would you be able to upload some to this post?
      • September 6, 2020
  • MVOuphoria
    Newcomer - Level 1
    2020-09-03

    I just bought the podcast bundle with the c-1, HMP1000 headphones and the UM2 interface. i need to urgently record voice over work and the hissing sound in the background is too loud. When I increase input gain it gets even louder, when i decrease it the mic does not detect my voice at all.

     

    I am using Audacity with settings on MME + recording via the C1 only and only listening through the headphones.

     

    Please assist me to clear this annoying noise? Is it even possible or is the product just not that great?


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    • MVOuphoria
      KyleJohnson There are several factors that could be at play here. If you have access to another Mic and XLR cable, I'd start by swapping pieces to determine which one is causing the issue. You could also disconnect the mic entirely, and see if you have the same level of noise without any inputs connected to the UM2. It could also be a USB problem, do you have access to another USB cable you can swap in?
      • September 3, 2020
      • UM2 PODCAST BUNDLE WITH DISTURBING "WHITE"  NOISE IN THE BACKGROUND
        KyleJohnson That is a very high amount of noise. Could you please submit a support ticket by clicking the support link at the top of the page? I think one or more of the components of your system may be faulty.
        • September 8, 2020
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