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261,322 members
140,022 posts
  • New
    paul510
    Newcomer - Level 1
    2021-12-06

    I contacted the help desk in order to obtain a replacement power amp for for my BH250, and recieved an invoice indicating the parts that I needed, but so far (4 weeks later) nobody has picked up the phone in order for me to actually order the parts. I have left messages on their answerphone, but I've heard nothing.

    Does anybody actually work there?

     

     


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    0 5
  • New
    Beep2458
    Newcomer - Level 1
    2021-12-02

    Hi,

    last week I bought 4 licences of VSS3... And I did not recieved any licence and any invoice.

    Pleas can U solve It..?

    asasp... pleas

     

    Lukas


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    0 14
    • Beep2458
      Josicx Same for me. Waiting since 4 days.
      • Dec 2
      • VSS3 - no licence ricieved...!
        PedroRodrigues Hi Josicx thank you for your post, can you please provide me your PAYPAL purchase confirmation and your ILOK USERNAME so I can check what happened. Thank you
        • Dec 2
    • Beep2458
      mixok Same for me.
      • Dec 2
      • VSS3 - no licence ricieved...!
        PedroRodrigues Hi mixok thank you for your post, can you please provide me your PAYPAL purchase confirmation and your ILOK USERNAME so I can check what happened. Thank you
        • Dec 2
    • Beep2458
      klem94 Same here with VSS4. Pre Sales contacted, no answer yet. I Twitted something about it, the community manager came back to me, but still no mail from support team.

      This is so messed up.
      • Dec 2
      • VSS3 - no licence ricieved...!
        PedroRodrigues Hi klem94 please supply the requested information stated so I can see what happen, I'm sorry for this situation
        • Dec 2
    • Beep2458
      PedroRodrigues Hi Beep2458 thank you for your post, can you please provide me your ILOK USERNAME so I can check what happened. Thank you
      • Dec 3
  • New
    BeatleManiac
    Newcomer - Level 1
    2021-12-01

    Can someone from Behringer reach out to me on ticket CAS-504194-G3T2K3?  I see that it was closed yesterday and no one has contacted me.  It needs to be reopened.  I need a part number for the frequency sweep pot (6-pin, no detent) because it doesn't work on 1 channel of my Behringer PMP6000 powered console.

    I have attached the section of the schematic with the needed pot highlighted.  It is a 500KC pot.

     

    Thanks,


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    0 7
    • BeatleManiac
      Nigel67 Hi BeatleManiac. I see that you submitted two tickets for information for the same part. The Spares Team have closed one and are corresponding with you on the other case (CAS-504413-D6M3W4). I am sure they will be getting back to you Monday or Tuesday with regards to the last question you have sent them. Many thanks
      • Dec 3
  • New
    Beep2458
    Newcomer - Level 1
    2021-11-30

    Hi I bought four licences of VSS3 plugin on sunday. But no email from U with licneces and invice received...

    I checked all spams and etc... No email.

    Pleas can U send me those licences and invice.

    U can find my PayPal confirmayion in attachment.

    Thanx Lukas

     

     


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    0 8
    • Beep2458
      ChrisEdwards1 Hi Beep2458, I am sorry to hear about this issue.
      If the Activation Code is not in your spam/junk can you please provide submit a technical support ticket with a screenshot of the order and your iLok ID, and I can then manually generate this for you. To do this please go to support at the top of the page and click on the relevant tab, with regards to serial number please enter N/A.

      If you have already submitted a case could you please confirm the case number for me?
      • Nov 30
    • Beep2458
      Beep2458

      Sorry... I dont understand your conversation... pleas can I get my licences...? Nothing change so fare... Thanx Lukas

      • Dec 1
  • New
    Walmsley
    Newcomer - Level 1
    2021-11-29

    MD4 native Order 27 November Time 23:24 Order number: 94734

    Paypal payment Transaction ID 34422345W2980693KPDF uploaded (hopefully) 

    Ilok User ID: Yassboy

     

    Yes, I've checked my spam folder

     


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    0 16
    • Walmsley
      Walmsley Can someone please open a ticket for me? It's been 3 days since I paid for this and no response.
      • Nov 29
    • Walmsley
      ChrisEdwards1 Hi Walmsley, I am sorry to hear about this issue. If you have not yet done so could you please check your spam/junk email folder? Sometimes the Activation Code email will be routed to here.
      If the Activation Code is not in your spam/junk can you please provide submit a technical support ticket with a screenshot of the order and your iLok ID, and I can then manually generate this for you. To do this please go to support at the top of the page and click on the relevant tab, with regards to serial number please enter N/A.

      If you have already submitted a case could you please confirm the case number for me?
      • Nov 29
    • Walmsley
      Walmsley Hi Chris, I did what you suggested on 30 November. There was nothing in my spam folder and I now have a case number CAS-506274-Y6C7N2 but still no MD4 download. Please help me!
      • Dec 1
    • Walmsley
      ChrisEdwards1 Hi Walmsley, thank you for confirming your case number. I will ensure this is followed up on today.
      • Dec 1
  • New
    Walmsley
    Newcomer - Level 1
    2021-11-29

    On 27 November 23:38 I purchased an MD4 license.

    I have uploaded a PDF of my paypal receipt for USD$129 Transaction ID 34422345W2980693K

    My TC Electronic Shopping cart Order number is : 94734

    My Ilok user id is Yassboy

     

    I have checked my spam folder.

     

    Please help!

     

     

     

     


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    1 1
  • New
    ranold1956
    Newcomer - Level 1
    2021-11-28

    Good evening,

    On November 27, 2021, I bought on your site MASTER X NATIVE and VSS4 HD NATIVE under the transaction number 6WY98534W5637615S

    Until now I have not received a confirmation email from you nor the authorizations for the plugins on my mailbox.

    I beg you to resolve this.

    my ilock account is: [email protected]

    my email box: [email protected]

    I enclose the proof of purchase with my request.

    Regards.


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    0 3
    • ranold1956
      NicJonesMT Your License has now been deposited to your iLok account.

      Please login to your iLok License Manager account, Right click on the license and select the location you would like to activate it to (Physical iLok or your Machine).
      You will then need to download the Installers from the product page from the TC Electronic Download Centre.

      https://www.tcelectronic.com/downloads.html

      Once activated and installed you will be able to use your new software.
      • Nov 29
    • ranold1956
      ranold1956

      Thank you, everything is back to normal.
      Regards.

      • Nov 29
  • New
    kyostal
    Newcomer - Level 1
    2021-11-04

    Hi MusicTribe Community !
    Hope you are doing well ?


    I've got a little problem on my Behringer wing and I don't know why ?
    Here is the setup.

    I use my Wing in my control room for recording and P16 Monitoring ( to a Midas M32 R ).
    Each channel is rooted into different Mix Bus, and each channel is not rooted to the MAIN BUS ( only Mix Bus to MAIN BUS ).
    When I want to Solo a DCA or a MixBus, I've got a a very bad sound !!! Like if I am listening in 8bit resolution.

     

    Can you help me ?
    Thanks a lot
    All the best

    Sebastien


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    0 10
    • kyostal
      Paul_Vannatto Without seeing your snapshot, I would hazzard a guess that you have some digital looping happening (eg. bus 1 being sent to bus 1). If you save your snapshot to a USB stick and either attach it to your original post, or save to the cloud (eg. Google Drive, Dropbox, etc.) and share the link in your next post, I will load it into my Wing and have a look.
      • Nov 4
      • Behringer Wing - Solo DCA
        kyostal It's saved in attachment ! Many Thanks
        • Nov 5
    • kyostal
      Paul_Vannatto Hi Sebastian, I had a quick look at your snapshot and did not find any internal loops. I'll have to connect a couple of my stageboxes and run some signals through it. Are there any particular channels that cause this bad sound?
      • Nov 5
    • kyostal
      kyostal Hi Paul !
      Thank you for your answer.
      It's only when I solo the DCA. I use solo in "ALT input SELECT" when I playback the sound from my computer.
      I checked all my rooting and I didn't find any loop
      • Nov 5
    • kyostal
      Paul_Vannatto Hi Sebastian, since it is only in the ALT input select, I can't replicate it here because I don't have your DAW setup. I would suspect that a signal (or signals) that is being sent out the USB to the DAW is also assigned in the DAW as coming directly back to the Wing. All I can suggest is that you isolate which DCA is causing the bad sound, determine which channels are tagged with that DCA, and which USB source that are assigned to that channel(s). Then go back to the DAW and check the output routing. That is probably where the loop is being created.
      • Nov 5
    • kyostal
      Paul_Vannatto Please understand that the DCA's themselves have no audio. They are simply like a TV remote control. But the developers have made it so that you can solo a DCA to hear the mix of the signals of the channel strips assigned to that DCA. That means that whatever you are hearing is coming from the DAW when the inputs are assigned to the Alt inputs. Therefore the bad sound has to be coming from the DAW, either as a internal loop or a resulting process of the DAW itself.
      • Nov 5
  • New
    DonSealer
    Contributor - Level 2
    2021-10-26

    Wondering if I'm in the right place to get help with my xr18?.  It's been about 6 years since I purchased it.  I use it in my studio and hasn't really left the studio in almost all that time.  Right now I'm stuch with not being able to get reverb fx.  I am able to get delay fx but not reverb.  I don't understand why.  If this is the site to get help with this problem I'm going to upload the scn file.

    Thanks,

    Don.........


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    0 7
    • DonSealer
      Paul_Vannatto Hi Don, your Verb bus is muted.
      • Oct 26
    • DonSealer
      DonSealer

      Thank you Paul. I don't know how I didn't see that. I've been back and forth comparing reverb & delay settings but I didn't see that. Thank you,Don.....

      • Oct 26
  • aftermid
    Contributor - Level 2
    2021-10-02

    Hi Paul,

      Here's the attachment of the scene set up.  Let me know if that helps.


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    0 11
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