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  • New
    2020-11-16

    Purchased a new Behringer XR18 and I need some help getting it to work.

    X-Air-Edit shows signal on the input and main, but there isn't any audible output from the mains or headphones. I have swapped out equipment -- inputs and outputs, several different pairs of headphones -- and I have followed setup and troubleshooting instructions online. Still no sound. My latest test scene is attached.

    Any suggestions?

    Thank You!


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    0 12
    • Aaron Smith
      KevinMaxwell What are you using as the input to test this? Looking at you scene I only see inputs 1 and 2 up and they are taking their input from the 1&2 XLR connectors all of the rest are taking the USB as input. Have you tried bringing up the gain all the way on the channels you are testing to see if there is any noise from the channels being tested??
      • Nov 16
      • XR18 - No Output from Mains or Headphones.
        Aaron Smith Kevin, thanks for the response. In 1&2 XLR, I've tried mics and audio from my iPad. Both show up on X Edit, just no output. I've tried full gain.
        • Nov 16
    • Aaron Smith
      KevinMaxwell I didn't realize that we could attach scenes here again.
      • Nov 16
      • XR18 - No Output from Mains or Headphones.
        Paul Vannatto Only when you start a new thread (discussion). I'm still trying to get the developers to add the attachment and formatting features to the response posts.
        • 1
        • ·
        • Nov 16
      • XR18 - No Output from Mains or Headphones.
        Rex Beckett It is also possible to attach scenes to mail responses. They arrive as text files but can be saved as .scn files in some browsers or by using a suitable text editor e.g. NotePad++.
        • 1
        • ·
        • Nov 16
    • Aaron Smith
      Rex Beckett Hi Aaron, I can see from your scene that you should get signal from the Main outputs if you have inputs on channels 1 and/or 2. I see that the Aux channel is configured for input from USB 1/2 playback. You should also get Phones output if you turn-up the Phones knob on the console.

      When inputs do you have connected and what is the source?

      You beat me to it, Kevin.
      • Nov 16
      • XR18 - No Output from Mains or Headphones.
        Aaron Smith I responded to Kevin's post. Thanks!
        • Nov 16
    • Aaron Smith
      Aaron Smith I submitted a support ticket.
      • Nov 16
  • 2020-10-01

    Dear Sir /Madam,

    Greetings From Unique Technologies !!!!!!!!

    I am writing this letter on  behalf of Unique Technologies  to enquire about the possibility of us becoming a dealer/authorized distributorship to your products in Kinshasa DR Congo (Africa)

     

    We are a  trading company and distributors of CCTV & Surveillance , IT Equipment, Musical Instrument,  (Yamaha, Hikvision, Zkteco  Authorized National Distributor). specific products.

     I think your products, especially  Mercury UPS , fit perfectly into our portfolio and could be of great interest to our growing client list.

    Maximum 90-95% percent Business orders I give you in DR Congo Location.I have noticed that you don’t have a presence in DR Congo. Constantly increasing. The competition is still low which makes it a perfect time for you to jump in.

     

    To help you decide whether we are a suitable candidate for the dealership .we have enclosed our profile and other needed documents with this letter for your review. We are a team of dedicated professionals who work hard to maintain the sales.

     

    If you are interested in a dealership offer and wish to expand your business to [Kinshasa], then we are more than willing to discuss the terms of such a cooperation.

    Kindly review the documents attached with the letter before you make your decision. We will be highly pleased if you choose us as your Distributor in DR Congo . We also have adequate number of employees and infrastructure to support the business.

     

    We are looking forward to working with you.  

    Best Regards

     Mishel David

     (Marketing Head)

     Unique Technologies

     

    Tel: +243 825483941
    Mobile/Wechat/whatsapp: +243 900849334
    Skype: Unique technologies support
    Website:www.uniquetechnologies.co
    Android App :uniquetechnologiesu
     

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    • MISHEL david
      Paul Vannatto Mercury UPS are not manufactured by MusicTribe. The purpose of this community (forum) is to support MusicTribe products only.
      • Oct 1
    • MISHEL david
      MISHEL david Dear Sir /Madam,


      Greetings From Unique Technologies !!!!!!!!

      I am writing this letter on behalf of Unique Technologies to enquire about the possibility of us becoming a dealer/authorized distributorship to your products in Kinshasa DR Congo (Africa)





      We are a trading company and distributors of CCTV & Surveillance , IT Equipment, Musical Instrument, (Yamaha, Hikvision, Zkteco Authorized National Distributor). specific products.


      I think your products, especially Professional Mixer , fit perfectly into our portfolio and could be of great interest to our growing client list.


      Maximum 90-95% percent Business orders I give you in DR Congo Location.I have noticed that you don’t have a presence in DR Congo. Constantly increasing. The competition is still low which makes it a perfect time for you to jump in.





      To help you decide whether we are a suitable candidate for the dealership .we have enclosed our profile and other needed documents with this letter for your review. We are a team of dedicated professionals who work hard to maintain the sales.






      If you are interested in a dealership offer and wish to expand your business to [Kinshasa], then we are more than willing to discuss the terms of such a cooperation.

      Kindly review the documents attached with the letter before you make your decision. We will be highly pleased if you choose us as your Distributor in DR Congo . We also have adequate number of employees and infrastructure to support the business.





      We are looking forward to working with you.


      Best Regards

      Mishel David


      (Marketing Head)


      Unique Technologies






      Tel: +243 825483941

      Mobile/Wechat/whatsapp: +243 900849334

      Skype: Unique technologies support

      Website:www.uniquetechnologies.co

      Android App :uniquetechnologiesu
      • Oct 1
  • Hi! I just purchased a Behringer X32 Rack as a monitor mixer for our band. We are lots of musicians, so I was hoping we could use all XLR ouputs as well as the Aux Out outputs to have a custom mix for every one of us.

    The documentation says that all 6 Aux Outs on the X32 rack are balanced TRS connections. However, when I plug some headphones (TRS connector) to any of this Aux Outs I would get sound ONLY ON THE LEFT EAR. Does that mean that this Aux Outs are not really balanced? If they really were balanced I would get sound on both ears, like I do when using the XLR Outs. What's going on here?

    Thanks for your help!


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    • Jose Manuel Carmona Roldan
      Paul Vannatto Hi Jose, you are mixing up balanced TRS configuration with stereo TRS configuration. The X32 Aux Out jacks are indeed balanced mono outputs (tip=hot+, ring=hot-, sleeve=shield). Headphones require stereo outputs (tip=left, ring=right, sleeve=shield). You will need to use a headphone amp (eg. Behringer P1) that receives 2 balanced inputs and converts it to stereo headphone output.
      • Sep 22
      • X32/M32 Aux Outs. Not balanced?!?!
        Rex Beckett The question about the effect of anti-phase signals in headphones has come up before. I setup a system where I could switch the phase of one ear to hear the difference. It was very noticable. You may have got used to the sound but, to me, it is strange and lacks a sense of position.

        Even if the sound is loud enough when driving headphones directly from the XLR outputs, IMO it is not a good thing to do. The XLR outputs are designed to drive loads >= 600 Ohms. If the load is a lower impedance than this, there is a chance that the output drivers could degrade in time due to excessive current and heat. YMMV but I find that the PowerPlay P2 gives a much better sound and the local volume control is very handy.
        • Sep 22
  • 2020-09-06

    Hi

    I used to control the level for our subwoofers with the M/C fader in the "matrix main C" section. All of a sudden it does not control anymore. The level of the subwoofers follow the main L/R as it should but I am no longer able to set the level individually with M/C. I must have done something by accident. Any one who can help?

    PS: Matrix 1 is set to control a Bose speaker that we use a monitor but with the main L/R output and that works fine regarding controlling the level.

    Best regards - Lars

     


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    • LarsDamkjaer
      Paul Vannatto Hi Lars, not sure what you mean by the "matrix main C" section. Also not clear if the matrix 1 (to Bose speakers) relates to the M/C issue. If you are expecting M/C to be sent to Matrix 1, it isn't - the sends fader is all the way down.

      Is the sub connected to a stagebox via AES50 A, output 5?
      • Sep 7
      • Problems controlling volume of subwoofers via the M/C fader on X32 Compact
        Paul Vannatto Upload are currently only available when you start a new thread. I've asked for the whole interface available for new threads to also be included in responses - still waiting. In the meantime, your best bet is to upload it to the cloud (Google Drive, Dropbox, etc.) and share the link in your post.
        • Sep 10
      • Problems controlling volume of subwoofers via the M/C fader on X32 Compact
        LarsDamkjaer Here is a link to our scene. I really hope you can find the bug. I have watched Drew's video over and over. It worked so well but not anymore - https://www.dropbox.com/s/221z11hsz4idle9/POTTERS.scn?dl=0
        • Sep 11
      • Problems controlling volume of subwoofers via the M/C fader on X32 Compact
        Paul Vannatto Hi Lars, thanks for the updated scene. It was actually relatively quick to find the problem. You had the taps of the output assignment set to IN/LC instead of post-fader. Here is the corrected scene
        https://drive.google.com/file/d/1MulzXqfgcTRXwxPDnqTbkTALX9tV8ayZ/view?usp=sharing
        • Sep 11
      • Problems controlling volume of subwoofers via the M/C fader on X32 Compact
        LarsDamkjaer Ahhhhhhhhhhhh - I dont understand how I have been able to change all this. Maybe a mix between loading a wrong scene and change the output to another XLR without considering that the setting on that was not postfader. Again Paul - thx for your always quick and GREAT help!!! I really think that teh X32 is a fantastic mixer, and you being here to help makes it even better :-) THX !!!!
        • Sep 12
  • 2020-09-03

    I just bought the podcast bundle with the c-1, HMP1000 headphones and the UM2 interface. i need to urgently record voice over work and the hissing sound in the background is too loud. When I increase input gain it gets even louder, when i decrease it the mic does not detect my voice at all.

     

    I am using Audacity with settings on MME + recording via the C1 only and only listening through the headphones.

     

    Please assist me to clear this annoying noise? Is it even possible or is the product just not that great?


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    • Emihle Majikija
      Kyle Johnson There are several factors that could be at play here. If you have access to another Mic and XLR cable, I'd start by swapping pieces to determine which one is causing the issue. You could also disconnect the mic entirely, and see if you have the same level of noise without any inputs connected to the UM2. It could also be a USB problem, do you have access to another USB cable you can swap in?
      • Sep 3
      • UM2 PODCAST BUNDLE WITH DISTURBING "WHITE"  NOISE IN THE BACKGROUND
        Kyle Johnson That is a very high amount of noise. Could you please submit a support ticket by clicking the support link at the top of the page? I think one or more of the components of your system may be faulty.
        • Sep 8
  • 2020-08-04

    I've been having this issue for a couple of weeks and just realized it was a problem with my X32. Certain channels on my board are suddenly not sending to the correct outputs, such as mains and aux outputs. I took the channel settings for a channel and copied them exactly to a new channel and tried using that input channel. When I did this, the channel worked exactly like it was set, sending everything to the correct outputs. I had to do this with my electric piano, drums, acoustic, and electric guitar channels. What would be causing this? 

    I've uploaded the scene file. If it is a double channel, the one to the left of it is the channel we copied the settings to. 


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    • Caleb Willis
      Dave Morrison How did you attach your scene file??? This is something we've been wanting since they revamped this infernal forum.
      I've taken a quick look at your scene. I'll study it more in a few hours. Maybe one of the other experts will have it solved before I get to it????.
      • Aug 4
      • X32 Outputs Randomly Not Working
        Paul Vannatto I just found out that attachments can only be done when you start a new thread, not when replying. Also the formatting features that we use to have in the previous interface (including URL links) are also available when creating new thread, but not for replies (grrrrr).
        • Aug 4
    • Caleb Willis
      Paul Vannatto Hi Caleb, how are you copying the channels - on the console or in X32-Edit? In X32-Edit, make sure you are on the Mixer tab if you want everything copied. Otherwise the recall scope (paste) will be context limited to the tab (screen) you are on.

      I had a look at your scene and one thing I noticed that some of the duplicates (eg. IPAD) are on even/odd pairs. If you are planning on stereo linking those channels, it won't work, since the stereo linking only works on odd/even channels.
      • Aug 4
      • X32 Outputs Randomly Not Working
        Caleb Willis I copied some through the console and some through the iPAD app. The channels that I copied aren't the issue. The issue is that the original channels stopped sending to random outputs such as mains and my livestream feed.
        • Aug 5
    • Caleb Willis
      Dave Morrison It is fantastic to see your mixer's setup; it's really easy to see what going on. Can you tell us which channels are are problem and the channel that fixes that problem, so I can compare them more closely? For example, does 4 and 29 (piano) go to the same instrument? These are setup quite differently. It sounds like when you move the channel you are also moving the input cable to the new channel's input. Is this correct? With a little more detail, we can troubleshoot this problem.
      • Aug 4
      • X32 Outputs Randomly Not Working
        Caleb Willis Hi David. The channels that I copied were 15 to 14, 6 to 5, 11 to 12. I know that channel 7 also has issues right now, but I haven't tried the copy method yet. And yes, I just switched the input over to those channels.
        • Aug 5
    • Caleb Willis
      Dave Morrison There are two differences—the same two differences in these channels. Each of the problem channels has DCA 2 and Mute Groups 2 & 6 assigned. Clear them one-by-one to find your problem (or push up the DCA fader to unity).
      • Aug 5
      • X32 Outputs Randomly Not Working
        Caleb Willis For some reason the DCA didn't even cross my mind. Thank you for clearing this up.
        • Aug 7
  • 2020-07-21

    The Tribe came through for me last time, so I'm back again with a lot more knowledge, but still getting stumped by this one! We are testing some gear for a new studio and have the X32 LIVE SD recording card on loan. We installed the card into our X32 to try for some live shows, but we are separately working on a big recording project using Logic Pro X--so I of course have scenes for both so I could toggle between the functions. I thought this would work, but I'm at a loss.

    When I loaded my REC scene to playback a new song for mixing, I get absolutely nothing for audio output. I can see the signal in Logic, and can't find any configuration on the X32 that sends this signal to my monitor controller. I didn't change any routing on the X32 from the way it previously worked. Our speaker/amp configuration is the same. I don't know 100% if it's a problem with routing or with the X32 LIVE card, or maybe I wrongly believed it would still interface the same as the X-USB card did? I'm uploading the scene we used previously that WORKED with the X-USB card--all I had to do was load the scene and turn up the knobs.

    For reference, I'd been tracking 16 ch into Logic Pro X from the X32, then assigning certain instruments/groups in Logic back through the X32 for use with PowerPlay pods for multi-person recording, which is why the P16s are in use in the Card Output assignments. I thought I was starting to really get a grasp of routing this machine, but I can't even get this to output to my studio monitor controller for mixing. VERY frustrating and humbling.

    Thanks in advance for any advice and assistance on this one! It's late here, so I'm giving up for the night. I'll check back tomorrow and hopefully one of you amazing folks can step up and help me out with this monster!


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    • Brittany Rees
      Gary Higgins Hello Brittany, I don't think your scene showed up correctly, try using drop box or similar to send a link to it. One big drawback with this new forum is the inability to attach scenes, it's unfortunate. It's probably a setting for the X-live card. Either with the record/playback/auto settings for sd or the main usb/sd setting period. I tried to attach a picture of where to look, for some reason i can't do it at the moment. I will try later.
      • Jul 21
      • Routing X32/DN32 with P16s
        Gary Higgins Looks like this worked....anyway...I would guess first, the top left setting being at sd and not usb, or just the opposite. If not it could be the channel routing settings for record/playback or auto below it. I believe the setting there applies to both the usb and sd recorder. The routing is different there depending on how it is set up
        • Jul 21
      • Routing X32/DN32 with P16s
        Gary Higgins Depending on which setting below, the routing has to be set for each. Then when you choose Automatic in the above pic, the routing changes when you hit record or play.
        • Jul 21
      • Routing X32/DN32 with P16s
        Brittany Rees Thank you for looking into this a bit--I didn't realize the scene wouldn't share like I have done previously. I'm excited to jump into this again later today to test this out and see if that's where my settings are off from your suggested screen shots. I'm using the X32 Rack, so I'm not sure my screens look quite the same--I hope I can find these settings and apply the right switches. Thank you!
        • Jul 21
      • Routing X32/DN32 with P16s
        Paul Vannatto If you are using the X32 Rack front panel to setup your scenes and routing, I would strongly recommend using the X32-Edit app instead, since it is so much easier to do and much easier to see what you are doing. I do a lot of scene preparation for events (before the Covid-19 shutdown) and use X32-Edit (and/or M32-Edit). Using the front panel would be brutally hard IMO.
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        • Jul 21
      • Routing X32/DN32 with P16s
        Gary Higgins Those screen shots are from X/M32-Edit, and I totally agree with Paul, way too difficult to do without this program.
        • Jul 21
    • Brittany Rees
      RolandoF_García Hello Every body, Iam having a problem with X18 Air. The USB port dont work. I cant work with interface.
      • Jul 21
      • Routing X32/DN32 with P16s
        Paul Vannatto This has nothing to do with this thread (X32/DN32 with P16). Please start a new thread with much more details that you are providing
        • Jul 21