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  • New
    abhishekarpan
    Newcomer - Level 1
    2022-04-05
    May a year ago one of the two studio monitors got damaged.May want to claim warranty

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    0 6
    • abhishekarpan
      NicJonesMT Hi Abhishekarpan.
      Please click support at the top of the page and submit a technical support ticket.
      • Apr 6
  • New
    SolidGr4vity
    Newcomer - Level 1
    2022-04-04
     
    背面にPSEマークが表示されています。
    電気用品安全法(PSE)では、電気用品の「安全性の確認(safety)」と「電磁両立性(EMC)ノイズの放出(EMI)とノイズに対する耐性(EMS)」の2種類の規格についての適合が必要になります。
    MK360がEMC試験と現在行っている安全性の試験の2種類の規格に適合する必要がございますが、スピーカーも電安法の対象であり、同様に2種類の規格に適合している必要がございます。
    現状、Critical components listのスピーカーにはEMIの適合状況をご記載いただいておりますが、EMIではなく、上記の電気用品の安全性を確認する規格(J60065,J60950,62368または技術基準別表第八)に適合しているかについてご確認頂けますでしょうか。
    *******
    The Electrical Appliance and Material Safety Law (PSE) requires compliance with two types of standards for electrical products: safety and electromagnetic compatibility (EMC), noise emission (EMI) and immunity to noise (EMS).
    While the MK360 must comply with both EMC and current safety tests, speakers are also subject to the Electrical Safety Law and must comply with both standards as well.
    Currently, the speaker on the critical components list is identified as EMI compliant. Still, we would like to confirm that they are not only EMI compliant but rather comply with the standards mentioned above for checking the safety of electrical appliances and materials (J60065, J60950, 62368 or Annex VIII of the Technical Regulations).

     
    Could you please send us any documents regarding the mentioned standards?
     
    We already have the CoC. See attached file.
     
    But it seems it is not enough!
     
    Thanks!

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    0 20
    • SolidGr4vity
      Dale_M Please submit your request via the Support tab above via a Pre Sales ticket so we can assist you.
      • Apr 4
    • SolidGr4vity
      SolidGr4vity Hi Dale! Thank you for your email. I have been trying to reach you via the support tab but all I get is what you can see in the attached image. Could you please provide an email I can write to!? Looking forward to hearing from you soon. Kind regards, Aitor.
      • Apr 5