• New
    2020-11-25

    My 3 Behringer keyboards are on warranty repair since April. All are brand new, but all have had the same defect.

    Their phone number 702 800 8290 is never replying, so, the only way to contact them is through email. But now they stopped to even reply to emails.

    So, the only way to get them reply is to file a case, but what's their address?

    5270 Procyon St in Vegas is listed for sale now, so, the only one is left is 901 Grier Dr in Vegas.

    Does anyone know that this is the best address to file a case?

    I am in L.A., CA a different state, so, I will do it through the CA Secretary of State, but the address should be correct for filing a case.

    Please advice.

    read more...
    0 10
    • Vlad Usa
      Rex Beckett Hi Vlad, have you opened Care cases for these problems? This can be done as follows: At the top of this page, click Support then scroll down and select Service. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.

      If you have already opened Care cases, let us know the ticket numbers and one of the Tribers can investigate.
      • Wed at 1:14 PM
    • Vlad Usa
      David Knighton Hello Vlad USA,
      Sorry to hear of this. Do you have a case number I can reference? I'd like to investigate and get someone to contact your asap about your service experience.
      • Wed at 3:13 PM
    • Vlad Usa
      Vlad Usa CAS-157534-G5P2Q9
      CAS-159943-Y2L2Z1
      CAS-94374-Y3G3R7
      CAS-135659-Z8N3C1
      • Wed at 4:25 PM
      • How to file a case?
        David Knighton Thank you Vlad, and once again, I apologize for your experience so far. I'll be handing these case numbers off to my peers for investigation.
        • Wed at 4:28 PM
    • Vlad Usa
      Vlad Usa Thank you.
      • Wed at 5:03 PM
  • New
    2020-11-25

    I Just purchased a Perform-VK to use along with my keyboard.  I already owned a Perform-V  (non-keyboard version).  Should the tones and effects sound essentially the same on each, especially the beamed presets?

    BTW I was lucky on the beaming preset issue which appears to me a re-occuring  issue here.  I could not beam presets from my iPhone X but was able to find an older iPhone 7 in the desk drawer that I wasn't using anymore.  I downloaded the VK app and it works perfectly on the older version of iPhone.  So I just keep the older phone with my music gear and use it just for beaming the presets from the VK app!

    Tim

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    0 4
  • New
    2020-11-25

    Just purchased the Perform-VK and really like its features.  But I cannot use the MIDI connection and can only connect with a guitar chord into my Roland VR-09 keyboard.  I would really like to use the MIDI features but don't know what to do at this point to get that done.  Any help here would really be appreciated.  I have successfully updated the firmware and can connect to Voicesupport2.

    BTW I am not too familier with MIDI and don't use a computer in the mix.  I am just plugging the keyboard directly to the Perform-VK with a MIDI cord but from the Youtube videos it looks like you can do that.  It sounds like the MIDI pitch tracking is the preferred method and I would like to try the notes mode.  

    Thanks.

    Tim

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    0 2
  • New
    2020-11-25

    VL3 Extreme Purchased 3 days ago Firmware 2.0.00 Build 311   

    Latest Firmware is 2.1.01 Build 355 available 29th Feb 2016 has some one got confused

    Also wont connect to voice Live on Windows 10 Yet My acoustic Play Will using same cables Same Computer

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    0 9
  • New
    2020-11-24

    Hello, I'm trying to locate the schematics for the internal wiring of Tannoy DMT 12 speakers.

    I bought a used pair and discovered they are out of phase. (I'm bi-wiring) When I hook them up normally,(correct polarity) there's a lack of bass.  WHen I reverese the polarity on one speaker, there's more bass - they sound better.

    However, I don't know if the woofers and tweeters are in phase with each other.

    The Tribe support page doesn't list DMT's , I guess because they're discontinued.

    Can anyone out there tell me where to find the schematics? Or  is there any other sure-fire way to make sure all 4 drivers are the proper polarity?

    Thank you for any help you can offer.

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    0 7
    • Jon Bojicic
      David Knighton Hello Jon Bojicic,
      Genuinely, these speakers are quite legacy, and have been long before Music Tribe acquired the Tannoy brand. I would check the polarity of the input as opposed to the polarity of the driver, as the input polarity could very well be the problem. Also, ensure your cable polarity is consistent. You'd be surprised how many cables are produced with the polarity swapped from end to end.
      • Tue at 3:41 PM
    • Jon Bojicic
      Jon Bojicic Thank you very much for responding. The cables are correct. It is the input polarity that's the problem. But obviously someone has mucked around with the insides of the speakers, and I'm trying to find a way to make sure everything is connected properly. I know I can check the woofers with a battery, but I don't think Iwoult be able to see any excursion on the tweeter. Anyway, I alreaady know the woofers re out of phase with each other, but I don't know how to check if the tweeter in each cab is in phase with the woofer.
      • Tue at 4:25 PM
    • Jon Bojicic
      David Knighton If you were to pull the drivers out, you should see the output terminals to the drivers labeled positive or negative. Beyond that, you'd need a SMAART spectrum analyzer to check phase coherency between the two.
      • Wed at 7:26 AM
      • Tannoy DMT 12 schematics
        Jon Bojicic Again, Thank You. I'll have a look. By output terminals, I'm guessing you mean the output of the crossover to the driver, not from the outside terminals to the crossover, which is really an input?
        • Wed at 9:35 AM
  • New
    2020-11-24

    Hi,

    I have recently purchased an XR18 to my setup.

    There are among others, a DEQ2496 and DCX2496.

    I can see the digital output in the XR18 is called Ultranet.

    What digital interface should I use to interconnect XR18 to DEQ2496 for example?

    Not sure if I need a Behringer Ultramatch SRC2496, a S16 or perhaps with the Klark Teknik DN9630 ?

    Thank you

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    0 5
    • Maximo Martin
      Rex Beckett Hi Maximo, the XR18's Ultranet output uses a proprietary 16-channel, one-way format that is intended for connecting P16M Monitor mixers and/or Turbosound iQ series active loudspeakers. I don't know of any products that can convert Ultranet to other digital audio formats.

      If you want to connect the XR18 to external signal processing equipment, you will need to use the analogue inputs/outputs.
      • Tue at 7:46 AM
      • Behringer XR18 Ultranet interface
        Maximo Martin It's a shame Behringer is creating/using new interfaces not compatible with existing equipment. At least they should offer an interface. Actually there are AES/EBU, SPDIF, AES50, Ultranet, ADAT, etc. It's not easy to add a new device to any existing setup. To replace the whole setup is not always an option. Hopefully Behringer or someone else will release an interface. Thank you.
        • Wed at 6:27 AM
  • New
    2020-11-24

    My behringer umc404hd can't detect in my computer, when i give a signal input to input socket the led signal not response too, when i switch on phantom the led phantom not light up. My friend say the xmos ic was die. Can my behringer umc404hd service? 

    Thank you 

    read more...
    0 3
    • Uqin  Sulthon
      John Matthews Hi Uqin, you can submit a service request via the support button at the top of the page. The service team will then advise you the next steps to get this fixed.
      • Tue at 12:18 AM
  • New
    2020-11-23

    What's the protocol for runing 2 x32's 1 full -main sanctuary 2 compact for live stream ?

    When I got there they already had a 1/4 running from the sanctuary under the floor to the video room to an analog Mackie .

    0 6
  • New
    2020-11-21

    I have a VL3X that needs repair. The form asks for proof of purchase. I bought it several years ago and I dont have the invoice. Are you guys saying that I cant get repair w/o proof of purchase? It's not under warranty so what difference does it make??

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    0 15
    • John John G
      Nigel Turner Hi John, we can definitely try and repair your unit. I would suggest that if you do not have your proof of purchase, then just add a blank file. I understand where you are coming from with regards to why would you need a proof of purchase for a non warranty repair. I will speak to the team who runs the forms and see if there is anything that could be done to improve it. Many thanks
      • Nov 22
      • Repair no invoice???
        John John G Thanks for your response, Nigel. But need to ask-I live in San Antonio. Aren't there any authorized repair centers here? Like Guitar Center, Sam Ash or something? I know they sell VL3X's. Maybe even send it to Sweetwater (where I purchased it)? Also, Im a little nervous about your comment, "we can definitely try and repair your unit." (Try) and repair? That doesn't sound too positive
        • Mon at 7:39 AM
      • Repair no invoice???
        John John G Oh BTW- Is there a way to do a hard reset on a VL3X without having to go to system maintenance? Because the unit is frozen I cant do anything via system maintenance.
        • Mon at 10:31 AM
      • Repair no invoice???
        Nigel Turner I am afraid that this is the only way to perform a hard reset. Do you feel the switch activate in the headphone jack? If it isn't going into maintenance mode on power up, then the sd card could be faulty or just needs reseating.
        • Tue at 1:32 PM
      • Repair no invoice???
        Nigel Turner Maybe I used the wrong word but if I said that we would fix the unit for you and it wasn't possible for one reason or another then you would ask why did I say we could fix it when you can't. Until someone takes a look at the unit and identifies the issue, nobody will be able to advise that we can fix it. We will try our utmost to be able to fix the unit. With regards to closest service centres, these are two recommended locations. Please call them to book your unit in. Please do not ship the unit without calling.

        Audio Lab of Georgia
        3611 Clearview Pl
        Doraville, GA 30340
        Phone: (770) 455-0571

        PanurgyOEM
        701 Ford Road
        Rockaway, NJ 07866
        Phone: 973-625-4056
        • Tue at 1:43 PM
  • New
    2020-11-20

    Hey Guy!


    Let me ask first, does konnekt 8 now support macOS Big Sur?

     

    Thx.

    0 6
    • Seon Lee
      Nigel Turner Hi Seon. Konnekt 8 is a Legacy product I am afraid which means that there is no longer any support for it. I will check with the design team to see if they will be testing the software with Big Sur just in case.
      • Nov 22
      • does konnekt 8 now support macOS Big Sur?
        Seon Lee Thank you very much for your answer. Konnetkt 8 seems to have only 32-bit drivers, but I don’t know if the TC team will update the drivers again to support it.
        • Nov 22
      • does konnekt 8 now support macOS Big Sur?
        Nigel Turner Hi, I have had a reply from the design team. Unfortunately it is as I said above, konnekt 8 is no longer supported since Catalina because of 64 bit. There are no plans for updating the driver. You can use in/out, but the driver/control panel (TC Near) doesn't work
        • Tue at 1:01 PM
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