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167,521 posts
  • New
    bassjun
    Newcomer - Level 1
    2022-05-21

    1. purchased 2 x SD16 off amazon on Apr 5, 2022

    2. had to wait for X32 to be back from service, on May 14, (Amazon return expired on May 5)

    3. hooked up both to X32, one worked fine, and the other was transferring no input signal.

    4. got connected with Dale from service reception, explained what happened, and tried all the possible methods to get it worked, but No success. (Exchanged emails around May 15, 16)

    5. Dale decided to pass the issue to the Service team on May 17, 

    6. I asked if I could get a replacement instead of getting it repaired since the unit was faulty due to a possible failure of QC. 

    7. No response from nobody since then, even Dale himself. (Sent out emails on 17th, 18th, and 20th of May)

    8. I have my defective SD16 sitting at my desk, wondering where these service guys are at.

     

    What should I do? any suggestions?

     

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    0 2
    • bassjun
      Nigel67 Hi bassjun. I am sorry for the delay in our Service Team getting back to you. I have sent them a message asking about your case to be answered. The reason why Dale hasn't replied to you is because he has passed the case to the Service queue. The e-mails you have sent him have gone into the ticket that is in the Service queue and Dale will not be advised of them.
      • May 22
  • New
    Keff001
    Newcomer - Level 1
    2022-05-21

    Yoh Team, just got the KXD15, set it up and thought lets give these pre sets a try. So, 100 odd presets, no listing of what does what. Web not much help, has anybody got a list of the presets that they would like to share. I'd be appreciative if such a beast existed.

    Regards Keffo

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    0 1
  • New
    chenaux123
    Newcomer - Level 1
    2022-05-20

    Hey folks,

     

    One of my Tannoy Gold 8 monitors stopped working yesterday and I wonder if it is just a blown fuse.

    But I can not find a fuse near the power input.

    Anyone know where the fuse is found?

    Thanks,

    eric

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    0 1
    • chenaux123
      Nigel67 Hi chenaux123. The fuse is internal on the switchmode power supply. If the unit is under warranty, I would advise filling out a technical support ticket and getting the unit repaired. If you try repairing the speaker yourself and it is more than the fuse then the repair centre may notice that the unit has been opened and a repair attempted which voids the warranty. To fill out a ticket, click on the support tab at the top of the page. A new window will open. Scroll down and click on the Technical Support tab and submit a ticket. Many thanks
      • May 21
  • New
    impeach92
    Newcomer - Level 1
    2022-05-19

    Hey all! 

    I have a new Voicetone C1, to use live and imprint on studio vocals while recording. I currently have it running from the mic to a UA Apollo Twin Interface, into the computer. I've moved cables around, updated to latest firmware and have tried two different mics, Shure SM7B and Neumann TLM 103. No matter what I do when I'm using the voice tuning, it constantly pops throughout the audio.

    Any fixes?

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    0 3
    • impeach92
      NicJonesMT Hi Impeach92.
      Can you please click support at the top of the page and submit a technical support ticket.
      Please ensure you provide a detailed description of how you have the C1 and your full system setup.
      • May 19
  • New
    a2zidxdotcom
    Newcomer - Level 1
    2022-05-18

    Hi,

    I have an Behringer FBQ3102HD Graphic Equalizer and have just bought a Behringer QX1832USB mixing desk.

    While the QX1832USB mixing desk has a built in graphic equalizer, I want to be able to use the 31 band FBQ3102HD Graphic Equalizer to get better control of the feedback frequencies than the more limited EQ on the QX1832USB.

    What I wanted to do was to mix the inputs on a bus and then output this to the graphic equalizer and then return the output back to the QX1832USB mixing desk and route to the Main bus for output to speakers.

    Is this possible? And if so can you let me know exactly to connect it and what switches need to be set.

    Thank you for any help you can provide

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    0 2
    • a2zidxdotcom
      RobbyWingfield Hi there, this is Robby with Music Tribe. There is no need to route the signal back into the mixer once it goes to the EQ and could potentially create a feedback loop. You can send your output as you've described through the EQ and then go directly into the amplifier and speakers.
      • May 18
    • a2zidxdotcom
      a2zidxdotcom

      Thank you, I aggree. The potential for a feedback loop is an important point.

      • May 19
  • New
    halfnormal
    Newcomer - Level 1
    2022-05-18

    hi

    i have a DL16 that needs repair.  i made a support ticket, but haven't gotten any reponse.  does anyone have any tips for getting Midas warranty repair authorization? 

    thanks

    Bb

    1 4
    • halfnormal
      Nigel67 Hi halfnormal. Please could you let me know the ticket number and I will look into why you have not received a response yet. Many thanks
      • May 17
      • getting Midas warranty repair
        Nigel67 I have found your case number CAS-590728-W4R1D2 and can only apologise for the time that it is taking for the Service Team to set up a repair for you. I have messaged the Team now and asked them to reply as soon as possible. Very sorry for the inconvenience this is causing.
        • May 18
  • New
    Denny1
    Newcomer - Level 1
    2022-05-17

    Can anyone tell me where I can find tutorial videos for the latest version of software for I Pad? please. 

    0 7
  • New
    ayaishidavocal
    Newcomer - Level 1
    2022-05-17

    Hi! I have a problem with mounting Perform VE to mic stand. I went to local music shop and tried to mount it to 3 different mic stands, but non of them worked. They were standard mic stands, but they were too wide to mount. It made me think it might come with a wrong part and it's because I bought it in Japan? Also do you have specific mic stands that you recommend?

    I already watched a Mic Stand Mount Tutorial on youtube. I just have a hard time to find a mic stand which fits to the Perform VE. 

    Please let me know if you can help me! Thank you so much! 

    read more...
    0 14
    • ayaishidavocal
      NicJonesMT Hi There.
      The Mic Mount is universal and should clip onto most stands. It is a bit stiff/tough to clip on as this prevents the VE from slipping once mounted.
      If the Mic stand is too thick on the base section, try extending the stand up and mounting to one of the higher segments.
      • May 18
  • New
    bobgray123
    Newcomer - Level 1
    2022-05-16

    I just purchased a ditto looper and am trying to determine if the firmware is up to date. Attempting to run the firmware update program on Mac I discover that the update program to do this is outdated. Can you help?

    0 7
    • bobgray123
      NicJonesMT Hi Bobgray123.
      We have raised this with the development team. At this time the only option would be to run the updater on a Mac with an older Operating system or to run the updater on a PC.
      • May 18
  • New
    BFProductions
    Newcomer - Level 1
    2022-05-16

    I am having trouble configing the routing for this setup. I unfortunetly have leanred that my AES50 B port on my DL16 is not functional out of box (did not realize this until I tried to ad a second device to it about a year and a half after purchase). So far I can get both the X32rack and the M32R to connect and work properly with the DL16 on the AES50 A port, but I cannot seem to get the X32rack and M32R to route I/O to each other. They are visible with each other upon connection, but they are not seeming to route. I will checking for firmware updates tonight, but otherwise these devices are not doing what I want them to do. Any assistance on this setup would be greatly appreciated.

    read more...
    0 5
    • BFProductions
      Nigel67 Hi BFProductions. I am going to send you an e-mail because it requires some pictures and adding pictures here is a little difficult as the moment.
      • May 21
      • Using X32 Rack for monitor control with M32R at FOH and DL16 stage box for stage connection.
        Nigel67 E-mail sent. Please also check your spam and junk folders as sometimes the e-mails end up in there.
        • May 21
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