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268,786 members
148,420 posts
  • New
    Math22
    Newcomer - Level 1
    2022-01-05

    Hello !

    I bought a Behringer UM2 and it says that "includes downloadable copy of Tracktion DAW and 150 plugins and effects" but i saw no links/comments to get this when a registred my product ; any other places also.

    How i can get this ?

    Thanks !

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    0 13
    • Math22
      Nigel67 Hi Math22. Did you register your UM2 with us? If so, you would have received a automated e-mail from us and that would have contained the link to download Traktion and also the free license. Do you have a ticket number? If you need to register the unit, please click on the support tab at the top of the page. A new window will open. Scroll down and click on the Product Registration tab and submit a ticket. You will then receive the automated reply with the Traktion details. Many thanks
      • Jan 5
  • New
    Maximpum
    Newcomer - Level 1
    2022-01-05

    Hi!

    I just recently bought an UMC22 ,and everything is fine,but i have a doubt.When im using my daw i can only hear in Mono,when I move an instrument to the left or right,i still hear it on the center.I know that my headphones arent the problem because when I unplug the UMC22 and use the DAW wthout it i can hear in stereo

     

    I only want to know if theres a way to hear in stereo,o just in mono.Thanks everybody and Im sorry if my english is kinda wrong

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    1 2
    • Maximpum
      Nigel67 Hi Maximpum. Can you check that you have the UMC22 set up correctly in Windows. Right click the Sound Icon (speaker in bottom right hand corner of screen) and go to "Open Sound Settings". Scroll down the Page and Select "Sound Control Panel". Right click the device and go to Properties > Advanced and change the "Default Format option" to a 2 Channel device (Bit rate and Sample Rate will depend on your needs). If that is set correctly, check on your DAW, In Preferences > Devices, for Playback you should have Speakers (2 – USB Audio CODEC) selected, and for Recording you need to have Device set to Microphone (2 - USB Audio CODEC) and Channels set to 2 (Stereo).
      • Jan 5
  • New
    louluposax1
    Newcomer - Level 1
    2022-01-05

    What is different between xtouch firmware update 1.21 to 1.22?  How to update for pc?

    0 2
  • New
    Dkoky
    Newcomer - Level 1
    2022-01-03

    Can anyone please confirm if i can connect a Xynyx 802 directly to a Eurolive B213D?

    1 11
    • Dkoky
      Nigel67 Hi Dkoky. I am sorry, but I do not recognise the Eurolive B213D (could one of the numbers be wrong?), but as long as the speaker is active, i.e contains an amplifier, then you will be able to connect the Xenyx 802 to it. The Xenyx does not have a built in amplifier.
      • Jan 3
  • New
    PeterDempewolff
    Newcomer - Level 1
    2022-01-03

    I have had my x18 for about 5 years now and have some issues that started out rare and now happen quite often or are perinent now. I want to find out if others are having similar issues and if there are fixes.

    • LR Mains mute: can not unmute mains. user interface lets you visually unmute, but they don't phyically unmute. My current fix is to make sure the button is visually unmuted then reboot the xair edit software. When reloaded and connected and the LR mains are now muted, and I can unmute them visually and they are phisically unmuted, we are good, if not, I turn the X18 off for 30 seconds or so then back on and reboot the software as well. This usuallly works unless I get multiple connection pop up winows (After it successfully connects, the connection window pops up again multiple times [this should be a separate isssue]). If this happens, then I restart the x18 until I get one successful connection. This extremely frustration when on a gig.
    • Headphone preamp channel dead. At first I thought is was a bad headphone jack adapter (3.5 to 1/4) because I could fix it by wigging the plug. Then I tried new headphones with a 1/4" plug: same result. So I thought is was the internal wire connection to the jack. Finally I lost the channel completely. Someone suggested that it could be the internal headphone amp. Any one else having this issue and/or know of any fixes?
    • Stray signal showing up. Since I purchase the X18 I have had a stray signal show up on channel 7 between -60 &-50 db with no input and no apparent change in the I/O patch tables. And now I am getting a signal bewteen -40 & -30  on channels 4 and 5 of the P16 ULTRANET sends meter which I cannot trace to anything specific. Not a real problem on channel 7, just interested if anyone else has experienced this.

    That's it for now. I am currently using the mixer for a church setup with about 5 active inputs for inhouse and 2-way Zoom. Zoom return is on stereo linked channels. The Zoom send is mixed through a monitor bus. I use another monitor bus to feed a separte room.

    Look forward to hearing from someone,

    Peter

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    0 9
    • PeterDempewolff
      Nigel67 Hi PeterDempewolff. There are quite a few issues that you are dealing with here. We will probably be able to help you more easily if you send us in a Technical Support Ticket. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Technical Support tab and submit a ticket. Many thanks.
      • Jan 5
  • New
    Screens
    Newcomer - Level 1
    2022-01-03

    Voicelive touch suddenly won't power on. Any suggestions?

    0 5
    • Screens
      Nigel67 Hi Screens. If the unit is not powering up at all, then I would suggest that the power supply has failed. Can I confirm that you have tried a known good mains socket? If you know an electronic technician, then I would suggest asking him to test the power supply output and make sure that the voltage is good. Should be 12V. If there is no voltage, then you can purchase a replacement from one of our partners. If the power supply is good, then the fault will be on the unit itself and will need to be repaired by one of our local repair centres to you.
      • Jan 3
  • New
    Vicvan
    Newcomer - Level 1
    2022-01-02

    Hola, a ver si pudierais echarme una mano.
    He adquirido hace poco una controladora x-touch, tengo desde hace tiempo la xr18 y quisiera conectarlas para mezclar pequeños shows en vivo, seguí todos los pasos de distintos videos e hilos de blogs donde se explica como hacer la conexión, he actualizado a la ultima version de firmware de la x-touch, tambien he actualizado el firmware de la xr18 he utilizado distintos cables ethernet, y no hay manera, nunca consigo pasar del "scan..." no se por que motivo, la x-touch no encuentra la xr18, debe ser algun problema mio, porque no entiendo mucho de este tipo de conexiones, pero me gustaria que alguien me ayudara. He hecho la inversion para pasar de trabajar en analogico a trabajar en digital, y así poder ofrecer un mejor sonido y soluciones a los artistas, y ahora me parece que es para mi gusto demasiado complicado. 

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    0 3
  • New
    hampers
    Newcomer - Level 1
    2022-01-02

    Hi,

     

    I've got a brand new VoiceLive Play and I can't seem to get it to detect any audio when using a condenser microphone. 

    I'm using an audio-technica AT2020 microphone with just headphones plugged in. The input setting is set to "condenser microphone". The built in mics seem to detect audio just fine.

    Is this a phantom power issue?

     

    TIA

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    0 2
    • hampers
      Nigel67 Hi hampers. If you have selected "Condenser Mic" within Setup > Input (menu) > Input, then this activates the +48V phantom power to power your condenser microphone. Can you confirm that you are using a balanced microphone cable and it is not faulty and the microphone is working? Do you have any way to check that the phantom power is coming out of the voicelive play? If you have checked all these, please submit a Technical Support ticket and a colleague will be able to advise you further. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Technical Support tab and submit a ticket. Many thanks
      • Jan 5
  • New
    Nandopr81
    Newcomer - Level 1
    2022-01-02

    Good Morning everyone and happy new year!!!Well the question is...Can i use my Bugera 6262 Infinium with the Ps1 powersoak?I know that the Ps1 it's a 100w Max power attenuator and the 6262 it's a 120w amp but,i've heard something about the real power of the 6262 it's 85 R.M.S Watts and could fits perfectly with the Ps1 powersoak so...Can anybody tell my something about this?

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    0 5
  • New
    ejm626
    Newcomer - Level 1
    2021-12-31

    Hello, I purchase a used voiceworks processor and would like to know how to mute the harmony with a foot switch. Does the Switch 3 able to do this ? Thanks,

    0 2
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